IBM NS1 Connect Managed DNS + Traffic Steering

My main use case for IBM NS1 Connect  is to improve user experience, and it offers smart routing, which helps sites to be reliable and performance gets improved. In my organization, the use case involved huge traffic and it was very necessary for the system to be responsive at all times. It is very useful where system demand is very high and more traffic is coming. It is very efficient and gives the best return on investment. In my organization, we also use it to manage DNS for the application within ServiceNow . Low latency and smart traffic routing are key features that impress me. It addresses the automation challenges that we encounter when working with tools like ServiceNow  and need reliable service delivery across all environments. Endpoint switching based on latency is great. DNS response time is perfect.

The best features that IBM NS1 Connect  offers include routing based on user verification, endpoint switching based on latency, DNS response time, real-time monitoring, intelligent traffic routing capabilities, API-driven functionality, HTTPS redirects, secondary DNS, and API integrations. It helps to connect for external DNS and HTTPS redirects. The ability to have a diverse secondary DNS server is also key. It has been a solid platform for us and we have not experienced any significant issues.

IBM NS1 Connect has positively impacted my organization by providing controlled downtime, reduced downtime, and time saving through automation, as approximately forty to fifty percent of our time is saved through automation and enhanced visibility. The metrics and real-time monitoring are probably the most powerful features. Automation has really saved us time because this tool is able to automate most of the repetitive and time-consuming tasks. We are able to save time because of the automation.

IBM NS1 Connect can be improved by providing learning materials depicting flows that can help users who are completely new to networking, which would be great. Pricing can be more transparent, especially when dealing with tight budgets. The user interface is somewhat complex to adapt, especially for new users. It should be made more intuitive and user-friendly. Disposable online videos and tutorials on how to use this tool would be beneficial.

I have been using IBM NS1 Connect for four years and three years and several months.

IBM NS1 Connect is very stable as I have not experienced any lagging or downtime.

The scalability of IBM NS1 Connect is highly scalable as it grows with my organization's needs.

The customer support for IBM NS1 Connect is very proactive and responsive twenty-four hours a day, seven days a week.

I previously used Google Cloud DNS , and the reason I switched from Google Cloud DNS  is definitely because of the automation capabilities and flexibility that it offers.

I have definitely seen a return on investment with IBM NS1 Connect as it has given our organization more control and flexibility in managing DNS at a global scale, which almost was impossible before. It has made the process more efficient and at a reasonable cost, saving time, effort, and money. The smart traffic routing is the best.

My experience with pricing, setup cost, and licensing is that the cost can be more transparent, especially for organizations working on a tight budget.

Before choosing IBM NS1 Connect, I evaluated other options such as GitHub  and ServiceNow App Engine.

IBM NS1 Connect is an excellent traffic management system. It helps us to route traffic based on location, latency, and many other factors. The ability to automate DNS management is a key feature that I love. The metrics and real-time monitoring are probably the most powerful features I have witnessed.

My advice to others looking into using IBM NS1 Connect is that it offers great automation capabilities and flexibility. It provides much more control over how traffic is routed when compared with other tools. The operational efficiency is also great when compared to other alternatives, making it a very recommended tool. It is well-suited for applications where the availability of applications is totally crucial and downtime affects business significantly. It also helps when traffic needs to be routed across multiple regions. However, I would not fully recommend it for small-scale environments or teams that have very little network experience, as they might face complexity because of the vast number of features of IBM NS1 Connect.

IBM NS1 Connect is very suitable especially for businesses requiring high application availability, needing to improve performance and advanced traffic steering capability, especially in complex multi-cloud environments, as it ensures maximum uptime. I would rate IBM NS1 Connect overall at eight out of ten.

Hybrid Cloud

Amazon Web Services  (AWS )

What do you like best about the product?

I like IBM NS1 Connect for its intelligent DNS traffic routing, which allows fine-grained control over traffic based on latency, health checks, and geography. The platform is highly reliable and performs well even under heavy traffic. I also find the analytics and visibility into DNS performance very helpful for troubleshooting. The flexibility of IBM NS1 Connect stands out; it handles complex, multi-region setups smoothly and scales well as traffic increases. Its compatibility with automation and modern DevOps workflows reduces manual configuration efforts, making DNS changes consistent and reliable. Additionally, once configured, it runs smoothly with minimal ongoing maintenance, offering stability for production use.

What do you dislike about the product?

The main challenge with IBM NS1 Connect is the learning curve, especially for users new to advanced DNS concepts. The interface could be more intuitive as some configurations take extra steps to complete. Additionally, while the documentation is detailed, it can be too technical, and more beginner-friendly examples would help. Overall usability and onboarding could be improved, even though the platform itself is very powerful.

What problems is the product solving and how is that benefiting you?

I use IBM NS1 Connect to solve DNS reliability issues, manage intelligent traffic routing, and boost application availability. It automates failover, enhances user experience, and ensures stability under high traffic. It provides reliable performance insights and fits modern DevOps workflows.

What do you like best about the product?

I really appreciate the convenience of IBM NS1 Connect. The ability to work with the APIs and manage permissions for my team is a big plus since it allows me to know exactly what my team can do, how they do it, and I can review everything to make sure we're doing the right job. It's mainly the ease and simplicity of having our service constantly checking my DNS and letting me know if everything is right or if something needs attention. I also find the ability to constantly monitor the client's DNS invaluable. Plus, the initial setup was quite easy.

What do you dislike about the product?

It could be a little bit inconvenient sometimes because of the cost of these services. That will be my main complaint on it. It could be quite expensive sometimes. And the other thing, maybe, is the synchronization within the cloud. Sometimes it could be a little bit messy because the cloud itself does not have full compatibility. It could be troublesome sometimes.

What problems is the product solving and how is that benefiting you?

I use IBM NS1 Connect to manage multiple client DNS servers and connect with the cloud, solving issues with redundancy and cost. It offers high availability, 24/7 operation, and better pricing for clients, avoiding power or cloud outages.

What do you like best about the product?

I use IBM NS1 Connect to manage DNS smartly and automatically. I like the smart traffic routing and reliability; it automatically sends users to the best available server, improving speed and preventing downtime. It's easy to automate and integrate. I also appreciate the real-time monitoring and flexible rules.

What do you dislike about the product?

The interface can be a little bit complex for new users, and it takes time to learn all features. In the beginning, it slowed me down a bit.

What problems is the product solving and how is that benefiting you?

I use IBM NS1 Connect to manage DNS smartly and automatically, solving issues with slow, unreliable, or down websites. It routes traffic reliably to improve speed and prevent downtime, with automation and easy integration.

What do you like best about the product?

Qrvey is great because it makes collecting and analyzing data super simple. You don’t need heavy coding skills, so it’s fast to build insights right inside apps.

I can also highlight a couple of downsides in two sentences if you’d like.

What do you dislike about the product?

IBM NS1 Connect can feel overly complex to set up, which makes onboarding harder for smaller teams. Its reporting and monitoring tools are also limited, so insights aren’t always clear or easy to share.

What problems is the product solving and how is that benefiting you?

IBM NS1 Connect solves the problem of unreliable DNS and traffic routing by making sure apps stay fast and available. That benefits you because users get consistent performance worldwide, even during outages or traffic spikes.

It also tackles the complexity of managing multiple DNS providers by centralizing control. The benefit is less downtime risk and easier automation for your team.