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Always available DNS with a 100% uptime SLA: Powerful, reliable, scalable DNS capabilities without the overhead of custom-built infrastructure, while simplifying DNS management. Add data-driven DNS traffic steering to optimize traffic flows between CDNs and cloud providers and seamless API First DevOps ready integrations.
4.5
Overview
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Overview of IBM NS1 Connect Managed DNS
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What is Traffic Steering
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Simplify HTTPS Management
IBM NS1 Connect Managed DNS is a fully managed, cloud-native DNS and intelligent traffic steering solution designed to help AWS customers overcome the limitations of legacy DNS. By integrating with observability tools like Amazon CloudWatch, NS1 Connect can monitor the health and status of cloud resources in real time, enabling automated traffic steering away from down or deprecated infrastructure. Combined with NS1s ability to ingest data from a variety of sources, this ensures faster, more reliable DNS resolution, reduces application downtime, improves performance, and accelerates time-to-value, freeing teams to focus on strategic growth.
The Essentials Tier is ideal for SMBs, providing up to 80M queries/month, health checks, intelligent traffic steering, HTTPS redirects with primary/secondary DNS support ensuring high application availability and robust business continuity.
The Standard Tier expands these capabilities for larger organizations providing advanced features like spike protection and zone backup/restore while supporting up to 1 billion queries per month, enhanced health monitoring, traffic steering filter chains and HTTPS redirects.
For enterprises demanding peak performance and resilience on a global scale, IBM NS1 Connect Premium is our most advanced solution, tailored and optimized for your needs. Overcome the limitations of single-CDN (SCD) architectures with Real User Monitoring (RUM) based traffic steering, dynamically routing users to the fastest, most reliable endpoints. Further enhance your capabilities with dedicated DNS infrastructure, advanced analytics, and optimized DNS for China. Contact your AWS representative who will work with our expert to ensure you have the optimum solution to meet your needs.
Highlights
- Global anycast network: Primary and secondary DNS built with a fully redundant architecture at 26 locations to meet a 100% uptime SLA.
- Intelligent Traffic steering: Automatically steer traffic across multiple CDNs and cloud providers to optimize for cost, contractual commits, and third-party quality of experience (QoE) metrics.
- API-first Architecture: DevOps ready integrations with Terraform, Ansible and other tools for effortless zone creation and policy updates.
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Pricing
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Try this product free according to the free trial terms set by the vendor.
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Essentials | Includes 30M queries 1000 records 1 Filter Chain 2 Monitors | $1,188.00 |
Essentials Small Bundle | Includes 50M queries 1000 records 1 Filter Chain 2 Monitors | $2,388.00 |
Essentials Large Bundle | Includes 80M queries 1000 records 1 Filter Chain 2 Monitors | $4,188.00 |
Standard-50 | 50M Queries, 1000 Records, 1 Traffic Steering Filter Chains, 2 Monitors, 50 HTTPS Redirects, Spike Protection, Zone Backup/Restore | $4,188.00 |
Standard-150 | 150M Queries, 1000 Records, 3 Traffic Steering Filter Chains, 7 Monitors, 50 HTTPS Redirects, Spike Protection, Zone Backup/Restore | $9,426.00 |
Standard-250 | 250M Queries, 2000 Records, 25 Traffic Steering Filter Chains, 25 Monitors, 50 HTTPS Redirects, Spike Protection, Zone Backup/Restore | $21,106.80 |
Standard-500 | 500M Queries, 5000 Records, 50 Traffic Steering Filter Chains, 50 Monitors, 50 HTTPS Redirects, Spike Protection, Zone Backup/Restore | $31,096.80 |
Standard-1000 | 1Bn Queries, 10000 Records, 100 Traffic Steering Filter Chains, 100 Monitors, 50 HTTPS Redirects, Spike Protection, Zone Backup/Restore | $46,546.80 |
Dimension | Description | Cost/unit |
|---|---|---|
Overage Rate Total Queries (Requests) | Overage Rate Total Queries (Requests) | $50.00 |
Overage Rate DNS Records | Overage Rate DNS Records | $75.00 |
Overage Rate Filter Chains (Resource Units) | Overage Rate Filter Chains (Resource Units) | $103.50 |
Overage Rate Monitors (Jobs) | Overage Rate Monitors (Jobs) | $3.45 |
Overage Rate China Requests | Overage Rate China Requests | $172.00 |
Steering Standard Interaction Overage | Steering Standard Interaction Overage | $20.39 |
GSLB Standard Interaction Overage | GSLB Standard Interaction Overage | $20.39 |
Steering Advanced Interaction Overage | Steering Advanced Interaction Overage | $32.39 |
GSLB Advanced Interaction Overage | GSLB Advanced Interaction Overage | $32.39 |
Enterprise Request Overage | Enterprise Request Overage | $8.27 |
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Support
Vendor support
Self Service on All tiers including Free Trial
Connect with your peers at IBM NS1 Connect Community. https://ibm.biz/Bdbz3K Review our comprehensive IBM NS1 Connect Documentation. https://ibm.biz/Bdbz3b
IBM Customer Support Engineer: Essentials, Standard and Premium Tiers
If you have IBM Advanced Support, you receive prioritized case handling and shorter response times. https://ibm.biz/Bdbz3J
Click below to open a case to submit a request for help from an experienced Customer Support Engineer.
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By IBM Software
By F5, Inc.
By Cloud Infrastructure Services
Top
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In Network Infrastructure
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Global Anycast Network Infrastructure
Fully redundant DNS architecture deployed across 26 global locations with 100% uptime SLA and primary/secondary DNS support
Intelligent Traffic Steering
Data-driven traffic steering capability that automatically routes traffic across multiple CDNs and cloud providers based on cost optimization, contractual commitments, and quality of experience metrics
Real-time Health Monitoring and Automated Failover
Integration with observability tools like Amazon CloudWatch to monitor health and status of cloud resources in real time, enabling automated traffic steering away from degraded or unavailable infrastructure
API-First Architecture
DevOps-ready integrations with Terraform, Ansible and other tools enabling programmatic zone creation and policy updates
Real User Monitoring Based Traffic Optimization
Real User Monitoring (RUM) based traffic steering capability that dynamically routes users to the fastest and most reliable endpoints
AI-Powered Data Management
F5 AI Data Fabric enables generation of insights, management, and governance for data from different applications and products across multiple data lakes and data sources.
Multi-Cloud Network Connectivity
Global hub-and-spoke transit orchestration for connecting all cloud properties including public, private, network and edge clouds.
Integrated Security Stack
Unified software stack combining router, load balancer, network firewall, web application firewall (WAF), API security and API gateway capabilities.
Layer 3-7 DDoS Protection
L3-L7 DDoS defense capabilities for protecting applications and APIs deployed across distributed environments.
Unified Management Portal
Single SaaS-based console for SecOps, NetOps, and DevOps to manage and deploy virtual networks, connections, distributed applications, and API security.
Zone Configuration
Support for Primary zone, Secondary zone, Active Directory integrated zone, and stub zones
DNS Policy Management
DNS policies for Query Resolution, Recursion, Zone Transfer, and Traffic Management
Extended Scripting Capabilities
Extended Windows PowerShell support with required PowerShell modules pre-loaded
Standard contract
No
No
No
Customer reviews
DavidJackson1
Smart routing has improved uptime and performance and enables real-time automated traffic control
Reviewed on Feb 20, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for IBM NS1 Connect is to improve user experience. It offers smart routing which helps sites to be reliable and performance to get improved. In my organization, the use case was huge traffic and it was very necessary for the system to be responsive all the time.
IBM NS1 Connect is very useful when system demand is very high and more traffic is coming. It's very efficient and gives the best return on investment.
I also use IBM NS1 Connect in managing DNS for the applications with ServiceNow . Low latency and smarter traffic routing are one of its key features that impressed me a lot. This helped to address the automation challenges that I come across when working with tools such as SNOW and needs a reliable service delivery across all environments.
What is most valuable?
The best features IBM NS1 Connect offers, in my opinion, are real-time monitoring, intelligent traffic routing capabilities, and being API driven.
The intelligent traffic routing and API-driven features of IBM NS1 Connect have helped my team by allowing routing based on user location, endpoint switching based on latency, and DNS response time. Additionally, IBM NS1 Connect has API integration.
IBM NS1 Connect positively impacts my organization by making our website load faster and enhancing the user interface to be more intuitive and user-friendly. It's very economical and cost-effective. I also love it because it saves time through automation, saving around 30% to 35% of our time and also saving man-source. Our application uptime has improved by 40% to 45%. Although there have been a few outages, the service uptime has significantly improved our trust with clients. It is very cost-effective and affordable, hence providing a great return on investment.
What needs improvement?
To improve IBM NS1 Connect, I suggest additional monitoring services should be added in the dashboard and DNS timeout issues should be resolved.
Furthermore, the user interface of IBM NS1 Connect could be made more friendly for less technical users to enable easier usage.
For how long have I used the solution?
I have been working in my current field for the past six years and seven months.
What do I think about the stability of the solution?
IBM NS1 Connect is very stable. I have not experienced any downtime or lagging.
What do I think about the scalability of the solution?
IBM NS1 Connect's scalability is very good. It has managed to handle all my organization's growth.
How are customer service and support?
I think IBM NS1 Connect's customer support is great, very responsive, and always proactive, so I do not see any other improvement needed on this tool.
The customer support of IBM NS1 Connect is one of the best I have been able to reach out for. They are very proactive and supportive, available 24/7.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Amazon Route 53 . While both IBM NS1 Connect and Amazon Route 53 are DNS services, they differ in focus and strength. IBM NS1 Connect is a cloud DNS service designed for complex traffic routing, application performance, and reliability, while Route 53 is a more general-purpose DNS service offering domain registration, routing, and health checks, often used with the AWS ecosystem.
How was the initial setup?
My experience with pricing, setup cost, and licensing of IBM NS1 Connect has been that it is one of the most cost-effective tools and very affordable.
I have seen a return on investment with IBM NS1 Connect, as application uptime has improved by 40% to 45%. It provides a comprehensive solution for managing and optimizing traffic steering, such as dedicated DNS which offers a separate solution network for authoritative DNS, ensuring maximum uptime even in the face of outages. I love it also because it utilizes real-time metrics and automated DNS routing decisions to optimize traffic distribution and ensure resilience.
What about the implementation team?
I purchased IBM NS1 Connect through the AWS Marketplace .
What was our ROI?
I have seen a return on investment with IBM NS1 Connect, as application uptime has improved by 40% to 45%. It provides a comprehensive solution for managing and optimizing traffic steering, such as dedicated DNS which offers a separate solution network for authoritative DNS, ensuring maximum uptime even in the face of outages. I love it also because it utilizes real-time metrics and automated DNS routing decisions to optimize traffic distribution and ensure resilience.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing of IBM NS1 Connect has been that it is one of the most cost-effective tools and very affordable.
Which other solutions did I evaluate?
Before choosing IBM NS1 Connect, I evaluated other options such as Azure DNS and Cloudflare DNS .
What other advice do I have?
My advice for others looking into using IBM NS1 Connect is that it is very suitable for businesses requiring high application availability, improved performance, and advanced traffic steering capabilities, especially in complex multi-cloud environments, as it ensures maximum uptime. Nevertheless, it's also less appropriate for smaller teams without DNS expertise or those with basic DNS needs where a simpler, less feature-rich solution might suffice.
IBM NS1 Connect has allowed for customizable and easily configurable traffic steering based on factors such as performance, cost, and reliability, thus ensuring optimal application performance, giving more power to the user. I would rate this product a 9 overall.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Kidone Morgan
Smart traffic routing has boosted performance and has saved significant time through automation
Reviewed on Feb 13, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for IBM NS1 Connect is to improve user experience, and it offers smart routing, which helps sites to be reliable and performance gets improved. In my organization, the use case involved huge traffic and it was very necessary for the system to be responsive at all times. It is very useful where system demand is very high and more traffic is coming. It is very efficient and gives the best return on investment. In my organization, we also use it to manage DNS for the application within ServiceNow . Low latency and smart traffic routing are key features that impress me. It addresses the automation challenges that we encounter when working with tools like ServiceNow and need reliable service delivery across all environments. Endpoint switching based on latency is great. DNS response time is perfect.
What is most valuable?
The best features that IBM NS1 Connect offers include routing based on user verification, endpoint switching based on latency, DNS response time, real-time monitoring, intelligent traffic routing capabilities, API-driven functionality, HTTPS redirects, secondary DNS, and API integrations. It helps to connect for external DNS and HTTPS redirects. The ability to have a diverse secondary DNS server is also key. It has been a solid platform for us and we have not experienced any significant issues.
IBM NS1 Connect has positively impacted my organization by providing controlled downtime, reduced downtime, and time saving through automation, as approximately forty to fifty percent of our time is saved through automation and enhanced visibility. The metrics and real-time monitoring are probably the most powerful features. Automation has really saved us time because this tool is able to automate most of the repetitive and time-consuming tasks. We are able to save time because of the automation.
What needs improvement?
IBM NS1 Connect can be improved by providing learning materials depicting flows that can help users who are completely new to networking, which would be great. Pricing can be more transparent, especially when dealing with tight budgets. The user interface is somewhat complex to adapt, especially for new users. It should be made more intuitive and user-friendly. Disposable online videos and tutorials on how to use this tool would be beneficial.
For how long have I used the solution?
I have been using IBM NS1 Connect for four years and three years and several months.
What do I think about the stability of the solution?
IBM NS1 Connect is very stable as I have not experienced any lagging or downtime.
What do I think about the scalability of the solution?
The scalability of IBM NS1 Connect is highly scalable as it grows with my organization's needs.
How are customer service and support?
The customer support for IBM NS1 Connect is very proactive and responsive twenty-four hours a day, seven days a week.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used Google Cloud DNS , and the reason I switched from Google Cloud DNS is definitely because of the automation capabilities and flexibility that it offers.
What was our ROI?
I have definitely seen a return on investment with IBM NS1 Connect as it has given our organization more control and flexibility in managing DNS at a global scale, which almost was impossible before. It has made the process more efficient and at a reasonable cost, saving time, effort, and money. The smart traffic routing is the best.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that the cost can be more transparent, especially for organizations working on a tight budget.
Which other solutions did I evaluate?
Before choosing IBM NS1 Connect, I evaluated other options such as GitHub and ServiceNow App Engine.
What other advice do I have?
IBM NS1 Connect is an excellent traffic management system. It helps us to route traffic based on location, latency, and many other factors. The ability to automate DNS management is a key feature that I love. The metrics and real-time monitoring are probably the most powerful features I have witnessed.
My advice to others looking into using IBM NS1 Connect is that it offers great automation capabilities and flexibility. It provides much more control over how traffic is routed when compared with other tools. The operational efficiency is also great when compared to other alternatives, making it a very recommended tool. It is well-suited for applications where the availability of applications is totally crucial and downtime affects business significantly. It also helps when traffic needs to be routed across multiple regions. However, I would not fully recommend it for small-scale environments or teams that have very little network experience, as they might face complexity because of the vast number of features of IBM NS1 Connect.
IBM NS1 Connect is very suitable especially for businesses requiring high application availability, needing to improve performance and advanced traffic steering capability, especially in complex multi-cloud environments, as it ensures maximum uptime. I would rate IBM NS1 Connect overall at eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Rushikesh H.
Intelligent Traffic Management with a Learning Curve
Reviewed on Jan 22, 2026
Review provided by G2
What do you like best about the product?
I like IBM NS1 Connect for its intelligent DNS traffic routing, which allows fine-grained control over traffic based on latency, health checks, and geography. The platform is highly reliable and performs well even under heavy traffic. I also find the analytics and visibility into DNS performance very helpful for troubleshooting. The flexibility of IBM NS1 Connect stands out; it handles complex, multi-region setups smoothly and scales well as traffic increases. Its compatibility with automation and modern DevOps workflows reduces manual configuration efforts, making DNS changes consistent and reliable. Additionally, once configured, it runs smoothly with minimal ongoing maintenance, offering stability for production use.
What do you dislike about the product?
The main challenge with IBM NS1 Connect is the learning curve, especially for users new to advanced DNS concepts. The interface could be more intuitive as some configurations take extra steps to complete. Additionally, while the documentation is detailed, it can be too technical, and more beginner-friendly examples would help. Overall usability and onboarding could be improved, even though the platform itself is very powerful.
What problems is the product solving and how is that benefiting you?
I use IBM NS1 Connect to solve DNS reliability issues, manage intelligent traffic routing, and boost application availability. It automates failover, enhances user experience, and ensures stability under high traffic. It provides reliable performance insights and fits modern DevOps workflows.
Ordanel G.
Convenient Yet Costly Solution for DNS Management
Reviewed on Jan 22, 2026
Review provided by G2
What do you like best about the product?
I really appreciate the convenience of IBM NS1 Connect. The ability to work with the APIs and manage permissions for my team is a big plus since it allows me to know exactly what my team can do, how they do it, and I can review everything to make sure we're doing the right job. It's mainly the ease and simplicity of having our service constantly checking my DNS and letting me know if everything is right or if something needs attention. I also find the ability to constantly monitor the client's DNS invaluable. Plus, the initial setup was quite easy.
What do you dislike about the product?
It could be a little bit inconvenient sometimes because of the cost of these services. That will be my main complaint on it. It could be quite expensive sometimes. And the other thing, maybe, is the synchronization within the cloud. Sometimes it could be a little bit messy because the cloud itself does not have full compatibility. It could be troublesome sometimes.
What problems is the product solving and how is that benefiting you?
I use IBM NS1 Connect to manage multiple client DNS servers and connect with the cloud, solving issues with redundancy and cost. It offers high availability, 24/7 operation, and better pricing for clients, avoiding power or cloud outages.
Helion D.
Smart Traffic Routing with High Reliability
Reviewed on Dec 06, 2025
Review provided by G2
What do you like best about the product?
I use IBM NS1 Connect to manage DNS smartly and automatically. I like the smart traffic routing and reliability; it automatically sends users to the best available server, improving speed and preventing downtime. It's easy to automate and integrate. I also appreciate the real-time monitoring and flexible rules.
What do you dislike about the product?
The interface can be a little bit complex for new users, and it takes time to learn all features. In the beginning, it slowed me down a bit.
What problems is the product solving and how is that benefiting you?
I use IBM NS1 Connect to manage DNS smartly and automatically, solving issues with slow, unreliable, or down websites. It routes traffic reliably to improve speed and prevent downtime, with automation and easy integration.