Sold by: Emite Advanced Analytics platform
Deployed on AWS
Transform your contact center into a strategic asset with emites cloud CX analytics platform offering actionable real-time and historical insights superior integrations security and performance.
4.7
Overview
Emite delivers innovative cloud data management and advanced CX analytics in a single platform offering end to end CX management for faster time to value. Emite enables agile integrations consolidating CX data from disparate systems and channels to deliver actionable insights. Emite enhances contact centre value by uniting real-time and historical data with broader business intelligence. Emites analytics empower teams to adapt CX intelligence to unique business needs delivering secure insight sharing across the organization. Emite stands out for its integration security customization and performance driving high performance outcomes and elevating contact centres from cost centres to strategic value generators.
Highlights
- End-to-End Data Management - Agile Integrations
- Data Augmentation and Visualization - Custom KPI and Data Visualization in Real-Time and Historical Trending.
- Communicating Data Insights - Report Automation (scheduled) Wallboards and Dashboard Sharing
Details
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
3333CH_perMo_PerTerm | 3333 CH per Mo. per term (inbound, outbound and hold minutes) | $1,400.00 |
Dimension | Cost/unit |
|---|---|
Cost per CHAT Message used during month | $0.001 |
One Time Setup Fee (Quickstart) for deployment | $6,900.00 |
Vendor refund policy
While we have a "no refunds" policy for services, we are willing to discuss cancellation. Cancellation requires written notice to our support at emitesupport@prophecyinternational.com . We should respond to your request within 48 business hours.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Emite Advanced Analytics platform
By TASKE Technology
By Talkdesk
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Data Integration and Consolidation
Agile integrations consolidating CX data from disparate systems and channels into a unified platform
Real-Time and Historical Analytics
Combined real-time and historical data analysis with broader business intelligence capabilities
Custom Metrics and Visualization
Custom KPI definition and data visualization with real-time and historical trending capabilities
Automated Reporting and Dashboards
Report automation with scheduled delivery, wallboards, and dashboard sharing functionality
Data Security and Access Control
Secure insight sharing and customizable access controls across the organization
Real-time Monitoring and Dashboards
Second-by-second monitoring of contact center metrics across omnichannel interactions with customizable dashboard displaying call volumes, wait times, and agent activity.
Historical Analytics and Reporting
Generation of contact center performance reports by day, week, month, and year with ability to view, print, and share activity and performance data.
Contact Flow Visualization
Visual representation of customer journey through contact center from start to finish with ability to identify routing problems and evaluate expected service routes.
Lex Bot Analysis
Evaluation of Amazon Lex bot effectiveness including analysis of word usage, expression matching against configured intents, and bot slot filling success rates.
Contact Search and Sentiment Analysis
Advanced contact record search functionality with transcript review, hold and transfer time analysis, and sentiment-based contact filtering capabilities.
Omnichannel Engagement Platform
Native omnichannel engagement applications including voice engagement, studio and routing capabilities for customer interactions across multiple channels
AI-Powered Automation
AI-powered virtual agents, agent assist, AI trainer, and generative AI solutions for automating customer service processes and enhancing agent capabilities
Unified Analytics and Reporting
Integrated customer experience analytics with live and explore standard reporting, dashboards, and workflows accessible through a single pane of glass interface
Workforce and Knowledge Management
Workforce engagement management, employee collaboration tools, and knowledge management capabilities with over 70 out-of-the-box integrations
API Access and Extensibility
API access and open platform architecture with a common data model enabling custom integrations and extensions
Standard contract
No
No
No
Customer reviews
Robert K.
Prophecy and Samsara Together
Reviewed on Apr 29, 2025
Review provided by G2
What do you like best about the product?
The load completion board is easy to understand from a visual glance
What do you dislike about the product?
It can be encumbering to find a process because of the different windows that are needed instead of being a more direct pathway
What problems is the product solving and how is that benefiting you?
It is helping our team optimize route creation times which allows synergy's to be created within other areas of opportunity
Robert K.
Get's the job done the Old School Way
Reviewed on Apr 08, 2025
Review provided by G2
What do you like best about the product?
Prophesy helps us manage our fleet of 40 trucks. We use it to dispatch and route plan.
What do you dislike about the product?
Although very useful and essential, Prophecy appears to be outdated and a lot of the advanced features are difficult to figure out and often require us to reach out to support.
What problems is the product solving and how is that benefiting you?
Prophecy helps us manage our loads from the time we receive them to the time that we deliver them. We use it to help plan trucks, and we use it to collect data to bill customers.
Gaurav M.
Prohecy - The best no code etl product
Reviewed on May 14, 2024
Review provided by G2
What do you like best about the product?
I really like the niche and elegant ui of prohecy, via prohecy we can connect the dots between various soruces and destination, it provides a various number of transformation like join,split, api enrichment etc.. Apart from this,I really like the logging feature as well. It's column lineage feature set it apart from other etl platform
What do you dislike about the product?
Sometimes it is difficult to identify root cause of pipeline feature due to sudded restarts loop of a job, so we need to deep dive into pipeline logs to find it. Also some topics in documentation can have more real life examples to enable user to use and apply them in the pipeline
What problems is the product solving and how is that benefiting you?
With prophecy and databrick integration, we are able to schedule 1k+ databricks jobs using prophecy scheduler. Our jobs consists of bronze to silver etl, qc jobs, gold flatten jobs and some realtime spark streaming jobs as well. With prohecy we are able to properly utilize databricks resource. It provides a lot of insights of data using custom transformation which enable our downstream team to quickly research on user trend on our platform which ultimately increase user churn rate on our platform
Information Technology and Services
Prophecy Feedback
Reviewed on Mar 07, 2024
Review provided by G2
What do you like best about the product?
It provides easy to use visual editor, It generates open source format code, No vednor lockin, Automated release management.
What do you dislike about the product?
It doesnt works with Serverless spark clusters yet.
What problems is the product solving and how is that benefiting you?
Prophecy visual editor makes it very easy to write ETL jobs and test them.
Insurance
less code and user friendly
Reviewed on Dec 22, 2023
Review provided by G2
What do you like best about the product?
good tool for begineers in programming.
What do you dislike about the product?
recommendations in programming can be improved.
What problems is the product solving and how is that benefiting you?
Abinitio migration to open source Spark.