Overview

Beyond simple reporting for Amazon Connect, CX Intelligence for Amazon Connect by eMite is a SaaS solution that provides immediate value for contact center managers by providing advanced real time and historical data visualization via dashboards and wallboards for better insights. Drawing Information from multiple systems, such as CRM and Service Desk, and correlating it with contact center data at lightning speeds, eMite empowers contact center managers to measure the metrics relevant to them. With great visualization, out of the box reporting and a powerful KPI engine, there is no wonder that hundreds of customers rely on eMite for Advanced Analytics for contact centers.

Out of box SSO integration is available via ADFS. eMite also supports SAML 2.0 and if you have an Identity solution based on SAML 2.0, then before purchasing please feel free to discuss with us via email at eMiteSupport@prophecyinternational.com and we will work with you on its integration. This is for a Monthly bucket of 3333 Connected Hours (which is roughly 200,000 Connected Minutes rounded to the nearest hour - comprised of inbound, outbound and on-hold minutes). There will also be a one-time Setup Fee (Quickstart) that will be billed immediately upon subscription.

Highlights

Fully customizable CX Intelligence platform

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CX Intelligence by eMite

Features and programs

Financing for AWS Marketplace purchases

AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.

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Pricing

CX Intelligence for Amazon Connect by eMite Contract

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Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

1-month contract (1)

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Dimension	Description	Cost/month	Overage cost
3333CH_perMo_PerTerm	3333 CH per Mo. per term (inbound, outbound and hold minutes)	$1,400.00

Additional usage costs (2)

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The following dimensions are not included in the contract terms, which will be charged based on your usage.

Dimension	Cost/unit
Cost per CHAT Message used during month	$0.001
One Time Setup Fee (Quickstart) for deployment	$6,900.00

Vendor refund policy

While we have a "no refunds" policy for services, we are willing to discuss cancellation. Cancellation requires written notice to our support at emitesupport@prophecyinternational.com . We should respond to your request within 48 business hours.

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Content disclaimer

Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

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Delivery details

Software as a Service (SaaS)

SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

Resources

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CX Intelligence Overview

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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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28 external reviews

External reviews are sourced from G2 and are not included in the star rating for this product.

Gaurav M.

Prohecy - The best no code etl product

Reviewed on May 14, 2024

Review provided by G2

What do you like best about the product?

I really like the niche and elegant ui of prohecy, via prohecy we can connect the dots between various soruces and destination, it provides a various number of transformation like join,split, api enrichment etc.. Apart from this,I really like the logging feature as well. It's column lineage feature set it apart from other etl platform

What do you dislike about the product?

Sometimes it is difficult to identify root cause of pipeline feature due to sudded restarts loop of a job, so we need to deep dive into pipeline logs to find it. Also some topics in documentation can have more real life examples to enable user to use and apply them in the pipeline

What problems is the product solving and how is that benefiting you?

With prophecy and databrick integration, we are able to schedule 1k+ databricks jobs using prophecy scheduler. Our jobs consists of bronze to silver etl, qc jobs, gold flatten jobs and some realtime spark streaming jobs as well. With prohecy we are able to properly utilize databricks resource. It provides a lot of insights of data using custom transformation which enable our downstream team to quickly research on user trend on our platform which ultimately increase user churn rate on our platform

Leave a comment 0 comments

Information Technology and Services

Prophecy Feedback

Reviewed on Mar 07, 2024

Review provided by G2

What do you like best about the product?

It provides easy to use visual editor, It generates open source format code, No vednor lockin, Automated release management.

What do you dislike about the product?

It doesnt works with Serverless spark clusters yet.

What problems is the product solving and how is that benefiting you?

Prophecy visual editor makes it very easy to write ETL jobs and test them.

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Insurance

less code and user friendly

Reviewed on Dec 22, 2023

Review provided by G2

What do you like best about the product?

good tool for begineers in programming.

What do you dislike about the product?

recommendations in programming can be improved.

What problems is the product solving and how is that benefiting you?

Abinitio migration to open source Spark.

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Insurance

Building ETL pipelines made effortless

Reviewed on Dec 18, 2023

Review provided by G2

What do you like best about the product?

Automatically generating code without writing any code manually.

What do you dislike about the product?

In terms of connecting inputs for join it's difficult to understand which datasets are connecting.
The syntax for prophecy is difficult comoared to scala syntax.

What problems is the product solving and how is that benefiting you?

Converting ab initio code into scala/spark code.

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Pavan K.

Best Abinitio to Spark Migration tool in the market

Reviewed on Dec 05, 2023

Review provided by G2

What do you like best about the product?

Best UI Experience
Best Support Team
High quality generated code

What do you dislike about the product?

Debugging is difficult sometimes
some amount of learning is required to use this product

What problems is the product solving and how is that benefiting you?

Migrating Abinitio code to Spark code

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