Overview
Beyond simple reporting for Amazon Connect, CX Intelligence for Amazon Connect by eMite is a SaaS solution that provides immediate value for contact center managers by providing advanced real time and historical data visualization via dashboards and wallboards for better insights. Drawing Information from multiple systems, such as CRM and Service Desk, and correlating it with contact center data at lightning speeds, eMite empowers contact center managers to measure the metrics relevant to them. With great visualization, out of the box reporting and a powerful KPI engine, there is no wonder that hundreds of customers rely on eMite for Advanced Analytics for contact centers.
Out of box SSO integration is available via ADFS. eMite also supports SAML 2.0 and if you have an Identity solution based on SAML 2.0, then before purchasing please feel free to discuss with us via email at eMiteSupport@prophecyinternational.com and we will work with you on its integration. This is for a Monthly bucket of 3333 Connected Hours (which is roughly 200,000 Connected Minutes rounded to the nearest hour - comprised of inbound, outbound and on-hold minutes). There will also be a one-time Setup Fee (Quickstart) that will be billed immediately upon subscription.
Highlights
- Fully customizable CX Intelligence platform
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
3333CH_perMo_PerTerm | 3333 CH per Mo. per term (inbound, outbound and hold minutes) | $1,400.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
|---|---|
Cost per CHAT Message used during month | $0.001 |
One Time Setup Fee (Quickstart) for deployment | $6,900.00 |
Vendor refund policy
While we have a "no refunds" policy for services, we are willing to discuss cancellation. Cancellation requires written notice to our support at emitesupport@prophecyinternational.com . We should respond to your request within 48 business hours.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
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AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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