Overview
The Uniphore-Amazon integration makes it easier than ever for businesses to improve both the customer and contact support agent experience through in-call agent guidance and automation.
U-Assist In-Call has guided workflows and next-best action alerts that help to reduce agent onboarding time, minimize costly error rates, and expedite calls to successful resolutions. New agents can quickly onboard while existing agents can keep pace with changes to consistently deliver an exceptional experience to each customer. U-Assist In-Call is available in two packages depending on the needs of your business: U-Assist In-Call Bolt and U-Assist In-Call Max.
U-Assist In-Call Bolt is a rule-based product that empowers agents to become 'super agents' with real-time step-by-step in-call guidance and automation of repetitive tasks. This is built on a low code-no code platform and is language agnostic.
U-Assist In-Call Max is an AI-powered product that has all of the functionalities of U-Assist In-Call Bolt with the added benefit of ASR and NLP to understand the customers intent, extract entities to save agent clicks and to provide real-time coaching.
Highlights
- Real-time agent guidance: Next-best action and agent guidance is pre-programmed to ensure consistency on every call and adherence with business requirements. Businesses can reduce agent on-boarding time by 75 percent
- Increase agent engagement with customers: Improve the customer experience by reducing dead air and hold time and increasing first contact resolution by over 20 percent
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
U-Assist In-Call Bolt | Per Named Agent | $150,000.00 |
U-Assist In-Call Max | Per Named Agent | $330,000.00 |
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Delivery details
Software as a Service (SaaS)
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