Unbabel translation platform lets businesses cut down costs, scale across content types, simplify processes and drive tangible ROI from AI-led translation.
Overview
Unbabel translation platform lets businesses cut down costs, scale across content types, simplify processes and drive tangible ROI from AI-led translation.
Unbabel blend of rich, purpose-built AI, with humans layered in where needed, make us the ideal choice for business managers who translate large volumes of content on an ongoing basis and have to demonstrate efficiency and ROI. Unbabel customizable workflows can adapt to changing business goals, and our comprehensive reporting provides confidence in translation quality as well as visibility into budget spend.
Trusted by leading enterprise brands such as Logitech, Booking.com Panasonic and Patagonia, Unbabel helps you provide a consistent multilingual experience, grow to new markets, and build trust around the world.
For custom pricing or additional information, please contact: sales@unbabel.com
Highlights
- Boost your CSAT scores by supporting your customers in their language without disrupting the agent workflow. Our customized glossaries and sophisticated tone of voice controls mean that you always sound like yourself in every language.
- Meet surges and scale your multilingual support at a lower cost. With Unbabel, you can handle peak-season volumes without factoring in language and streamline operational efficiency by onboarding agents fasters hiring for expertise, not language skills.
- Protect every customer's privacy. Unbabel is ISO-27001 certified and fully GDPR and CCPA compliant, with robust data encryption and anonymization to ensure the utmost privacy for our customers and their customers.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
Starter Plan | For organizations trialling or getting started with multilingual support | $10,000.00 |
Standard Plan | For organizations scaling multilingual support | $30,000.00 |
Enterprise Plan | For organizations with high volume multilingual support | $120,000.00 |
Vendor refund policy
Please refer to Unbabel's Terms & Conditions
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Our Customer Happiness team will provide 24/5 regular support and 24/7 assistance for incidents. For any inquiries or issues, please contact us via email at customer.happiness@unbabel.com or visit our Help Center.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
André H.
Unbabel in e-commerce
Reviewed on Aug 23, 2024
Review provided by G2
What do you like best about the product?
Our agents can speak to all our customers through Unbabel. They understand what customers want and can generate an appropriate response.
What do you dislike about the product?
Sometimes the processing seems to take longer, causing doubts as to whether the translation is being processed properly. In the end, however, these always do come through properly.
What problems is the product solving and how is that benefiting you?
Unbabel helps our agents understand customer queries in their own language. From here, we can help customers with ‘foreign’ languages with the problems and issues.
Leave a comment0 comments
André H.
Unbabel in e-commerce
Reviewed on Aug 23, 2024
Review provided by G2
What do you like best about the product?
Our agents can speak to all our customers through Unbabel. They understand what customers want and can generate an appropriate response.
What do you dislike about the product?
Sometimes the processing seems to take longer, causing doubts as to whether the translation is being processed properly. In the end, however, these always do come through properly.
What problems is the product solving and how is that benefiting you?
Unbabel helps our agents understand customer queries in their own language. From here, we can help customers with ‘foreign’ languages with the problems and issues.
Computer Software
Promised much more than it delivered
Reviewed on Jun 19, 2024
Review provided by G2
What do you like best about the product?
To preface - I think Unbabel as a company and a product has the best of intentions, and would probably work well for a large majority of use cases. Its support translation tool (integrated into Zendesk ticketing) is second to none, and works almost flawlessly, delivering pretty solid translations quickly - our agents had no trouble adjusting to using it and incorporating it into our standard workflows. The concept of varying "pipelines" of translation quality, dependent on cost, it a good one also - and it is very clearly outlined as to how it works when you onboard. The customised portal that Unbabel offers is a reasonable manner of tracking workflow, although could be improved.
On an implementation level, the team you are assigned is incredibly friendly and are (in most cases) very responsive and able to solve issues that arise along the way. Weekly syncs are useful and where they are not available to support, their own support team is there offering technical expertise promptly and effectively.
On an implementation level, the team you are assigned is incredibly friendly and are (in most cases) very responsive and able to solve issues that arise along the way. Weekly syncs are useful and where they are not available to support, their own support team is there offering technical expertise promptly and effectively.
What do you dislike about the product?
We were sold on the idea that Unbabel's full-PEMT pipeline (their highest quality AI-assisted option) would deliver near indistinguishable levels of quality from full human translation - this used in combination with their Zendesk Guide integration for our Help Centre. Our content was very technical, and unfortunately in use it turned out that their model was not capable of handling the complexity of the writing. Even though a significant amount of it went via human translators, the context as to our product, the terminology and things such as gendering (in German, for example) - were not able to be communicated and delivered effectively.
In addition, their Zendesk Guide integration was poor and lacked a number of very simple features - such as bulk article selection & accurate translation statuses.
Although there is so much focus on AI nowadays, there are simply some areas that AI cannot match a human for - and complex translation (even in better trained model languages such as French & German) is one of those aspects.
In addition, their Zendesk Guide integration was poor and lacked a number of very simple features - such as bulk article selection & accurate translation statuses.
Although there is so much focus on AI nowadays, there are simply some areas that AI cannot match a human for - and complex translation (even in better trained model languages such as French & German) is one of those aspects.
What problems is the product solving and how is that benefiting you?
Unbabel was supposed to help both with our support team translations (on tickets) and simultaneously with our Help Centre (FAQ article) content translations. The former worked very well, the latter, not so well. We have eventually determined that we cannot proceed with Unbabel beyond the first year due to the latter issue.
Computer Software
Promised much more than it delivered
Reviewed on Jun 19, 2024
Review provided by G2
What do you like best about the product?
To preface - I think Unbabel as a company and a product has the best of intentions, and would probably work well for a large majority of use cases. Its support translation tool (integrated into Zendesk ticketing) is second to none, and works almost flawlessly, delivering pretty solid translations quickly - our agents had no trouble adjusting to using it and incorporating it into our standard workflows. The concept of varying "pipelines" of translation quality, dependent on cost, it a good one also - and it is very clearly outlined as to how it works when you onboard. The customised portal that Unbabel offers is a reasonable manner of tracking workflow, although could be improved.
On an implementation level, the team you are assigned is incredibly friendly and are (in most cases) very responsive and able to solve issues that arise along the way. Weekly syncs are useful and where they are not available to support, their own support team is there offering technical expertise promptly and effectively.
On an implementation level, the team you are assigned is incredibly friendly and are (in most cases) very responsive and able to solve issues that arise along the way. Weekly syncs are useful and where they are not available to support, their own support team is there offering technical expertise promptly and effectively.
What do you dislike about the product?
We were sold on the idea that Unbabel's full-PEMT pipeline (their highest quality AI-assisted option) would deliver near indistinguishable levels of quality from full human translation - this used in combination with their Zendesk Guide integration for our Help Centre. Our content was very technical, and unfortunately in use it turned out that their model was not capable of handling the complexity of the writing. Even though a significant amount of it went via human translators, the context as to our product, the terminology and things such as gendering (in German, for example) - were not able to be communicated and delivered effectively.
In addition, their Zendesk Guide integration was poor and lacked a number of very simple features - such as bulk article selection & accurate translation statuses.
Although there is so much focus on AI nowadays, there are simply some areas that AI cannot match a human for - and complex translation (even in better trained model languages such as French & German) is one of those aspects.
In addition, their Zendesk Guide integration was poor and lacked a number of very simple features - such as bulk article selection & accurate translation statuses.
Although there is so much focus on AI nowadays, there are simply some areas that AI cannot match a human for - and complex translation (even in better trained model languages such as French & German) is one of those aspects.
What problems is the product solving and how is that benefiting you?
Unbabel was supposed to help both with our support team translations (on tickets) and simultaneously with our Help Centre (FAQ article) content translations. The former worked very well, the latter, not so well. We have eventually determined that we cannot proceed with Unbabel beyond the first year due to the latter issue.
Kok Cheong K.
Unbabel customer support team are responsible and supportive.
Reviewed on May 24, 2024
Review provided by G2
What do you like best about the product?
I have great experience from the business discussion until the post support. The account managers , developers and customer support teams are resourceful and very responsibe towards my requests.
I am very happy with the services and their professionalism.
I am very happy with the services and their professionalism.
What do you dislike about the product?
There were a hiccups of delaying the translation experience that is affecting my real time customer support, perhaps the team could look into it and make improvements.
What problems is the product solving and how is that benefiting you?
I could provide multi lingual support to my customer's inquiries without communication barriers.