Sold by: Gyst Technologies
Deployed on AWS
Gyst Analytics helps Amazon Connect teams identify where callers struggle in voice self-service and what to fix first. It delivers high-resolution, privacy-safe analytics across IVR and IVA journeys without requiring a rip-and-replace of your existing platform.
Overview
Gyst Analytics for Amazon Connect (SaaS) gives contact center, CX, and operations teams deeper visibility into where callers struggle across IVR, IVA, and voice self service journeys.
The solution provides privacy safe turn level behavioral analytics for prompts, intents, paths, repeats, no input and no match behavior, abandons, transfers, and completion issues. Teams can use these insights to identify friction hotspots, prioritize improvements, validate optimization opportunities, and measure impact over time.
Gyst Analytics works alongside an existing Amazon Connect environment and does not require replacing the current contact center platform. The SaaS model gives teams a low lift way to analyze caller journeys, improve containment planning, reduce unnecessary agent minutes, and build a data backed roadmap for better self service performance.
Highlights
- Identify the highest-friction points in Amazon Connect voice self-service and see what to fix first.
- Improve containment and reduce unnecessary transfers with analytics tied to real caller behavior.
- Use a lower-lift SaaS deployment path with privacy-safe analytics and no rip-and-replace.
Details
Sold by
Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
GA Small | Gyst Analytics deployment for smaller production or evaluation workloads. | $42,250.00 |
GA Medium | Gyst Analytics deployment for standard production workloads. | $78,250.00 |
GA Large | Gyst Analytics deployment for higher-volume production workloads. | $142,250.00 |
Vendor refund policy
Refund requests must be submitted to teamgyst@gysttechnologies.com or through https://www.gysttechnologies.com/contact within 30 days of the applicable charge and must include your AWS account ID, product name, order details, and reason for the request. Except as required by law, refunds are not guaranteed and are issued only at our sole discretion. No refunds are available after contract activation except for verified billing errors or approved service-related exceptions.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
teamgyst@gysttechnologies.com https://www.gysttechnologies.com/contact Business-hours support for onboarding, configuration, and troubleshooting. We provide implementation guidance, issue triage, and product support for Gyst Analytics SaaS deployments.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Gyst CX helps Amazon Connect teams improve voice self-service completion in real time by tuning prompts, pacing, and timeout behavior while also providing privacy-safe analytics to show where caller friction occurs.
Gyst CX helps Amazon Connect teams improve caller experience and self-service completion by tuning voice self-service in real time. It combines privacy-safe behavioral analytics with runtime optimization to reduce repeats, abandons, and unnecessary transfers without requiring a rip-and-replace of your existing platform.
Gyst Analytics helps Amazon Connect teams identify where callers struggle in voice self-service and what to fix first. It delivers high-resolution, privacy-safe analytics across IVR and IVA journeys without requiring a rip-and-replace of your existing platform.
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