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    Auto Conversation Summary

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    Save up 60 seconds on every call, chat or email by automatically generating the summary.
    Listing Thumbnail

    Auto Conversation Summary

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    Overview

    The goal of Auto Conversation Summary is to replace the manual effort involved in writing a summary of customer interactions. A common activity in handling customer interactions is logging a summary of the discussion and the actions taken. Auto Conversation Summary automates this process, making conversation logging a thing of the past.

    The impact of Contact Summary is to shorten the time needed to handle customer interactions while ensuring a high-quality written summary.

    A contact center with 100 agents could see the following results using Auto Conversation Summary:

    • 60 Seconds average handling time
    • 500 000 dollar yearly savings
    • Direct value

    Auto Conversation Summary works across all your communication channels with customers, both voice and written interactions.

    Highlights

    • Save 60 seconds on every call, chat or email
    • A standard contact center of a 100 agents, easily saves 500 000 dollar per year
    • Auto Conversation Summary provides direct value

    Details

    Delivery method

    Pricing

    Auto Conversation Summary

     Info
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (2)

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    Dimension
    Description
    Cost/12 months
    Digital Channels
    Monthly fee for Digital channels, such as emails and chats. Up to 5000 conversations.
    $2,000.00
    Voice Channels
    Monthly fee for Voice channels. Up to 1500 conversations of max 5 minutes.
    $1,500.00

    Vendor refund policy

    No refunds are applicable to this product

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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