Overview
The goal of Auto Conversation Summary is to replace the manual effort involved in writing a summary of customer interactions. A common activity in handling customer interactions is logging a summary of the discussion and the actions taken. Auto Conversation Summary automates this process, making conversation logging a thing of the past.
The impact of Contact Summary is to shorten the time needed to handle customer interactions while ensuring a high-quality written summary.
A contact center with 100 agents could see the following results using Auto Conversation Summary:
- 60 Seconds average handling time
- 500 000 dollar yearly savings
- Direct value
Auto Conversation Summary works across all your communication channels with customers, both voice and written interactions.
Highlights
- Save 60 seconds on every call, chat or email
- A standard contact center of a 100 agents, easily saves 500 000 dollar per year
- Auto Conversation Summary provides direct value
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
Digital Channels | Monthly fee for Digital channels, such as emails and chats. Up to 5000 conversations. | $2,000.00 |
Voice Channels | Monthly fee for Voice channels. Up to 1500 conversations of max 5 minutes. | $1,500.00 |
Vendor refund policy
No refunds are applicable to this product
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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