NinjaOne Automated Endpoint Management

What do you like best about the product?

A very seamless product in terms of RMM management and monitoring workstations at a glance. The UI is extremely easy to see and navigate through. It's not a million different things crammed onto one screen, it's divided up in (in my opinion) reasonable sections to keep a technician focused and not all over the place.

The integrations are great, I've integrated with ITGlue and later Hudu, both gave all the details for documentation (FYI Hudu captures more from Ninja than ITGlue regarding endpoint details.) Also with how growing these guys are, many vendors for other tools have detailed documentation on how to setup APIs or certain scripts.

Everything is fast, especially with their own RMM tool. Works great on both mobile and PC/MAC. They offer Splashtop and Teamviewer integrations but honestly, their own Remote Desktop tool has everything you need, from remote assistance to file transfers. You can even remote into a session while the endpoint is being used by an end user without disturbing them.

Pricing and terms are great. You don't have to pay THOUSANDS of onboarding fees (like some other options) or lock yourself into a 3 year contract. They do have a 60 day cancellation notice but honestly that's not too bad.

Their sales, onboarding, and support staff are a breath of fresh air. At least in my experience, I wasn't being pushed into buying a product, but rather approached in a way to see if my company and Ninja were compatible. I honestly did not feel pressured at all during the sales process. (Shoutout to Estefany!) My account managers have always taken care of me directly. Making changes to my account or asking features to be turned on or off is just a text or e-mail away.

I know a lot of people wonder how much AI is being implemented. At the time of writing this review they are working on an AI assistant within the technician portal, but they did just release a Vulnerability Management tool that actively scans for potential issues with out of date software or patch management, and comparing to real time data of what's going on in the world. Excited to see how that rolls out.

Oh they also have an inhouse solution for databack and image backups. Need to upgrade a computer for replace one that died for a C-Level exec who's very picky about their setup? Flawlessly download the image and boot to that image on the new computer and it loads right up just like the old machine.

What do you dislike about the product?

They did roll out their own "PSA" which...they already have their own ticketing system, but this "PSA" was mainly just a finance piece, and it's just not there yet. Which is sad, because many folks (especially those just starting out) are having to save up for PSAs like HaloPSA, or opt into a monster holding contract from Autotask or ConnectWise, or they gotta go to Syncro that doesn't have an integration with Ninja (Yet).

What problems is the product solving and how is that benefiting you?

As someone starting their own MSP from the ground up, NinjaOne has provided an affordable but feature rich product that has me well equipped to take on any new clients. Even when I grow I see Ninja as the premium RMM solution. Also I like not being locked into a 3-5 year contract with a ball and chain.

What do you like best about the product?

What I like most about NinjaOne is its ease of use combined with powerful functionality. The interface is clean and intuitive, making it simple to manage devices, automate tasks, and monitor systems without a steep learning curve. It saves time through efficient remote management and reliable performance, which is essential for day-to-day IT operations.

What do you dislike about the product?

One area for improvement in NinjaOne is that some advanced features and reporting options could offer a bit more flexibility and customization. While it covers most day-to-day needs very well, having more depth in these areas would make it even more powerful for complex environments.

What problems is the product solving and how is that benefiting you?

NinjaOne helps centralize IT management by allowing us to monitor, manage, and support all endpoints from a single platform. It reduces the need for multiple tools and manual work, which saves time and increases efficiency. This means issues can be identified and resolved faster, leading to less downtime and a smoother experience for both IT and end users.

What do you like best about the product?

Great compatibility and support across different OSs.

What do you dislike about the product?

For Mac, it can be difficult getting remote access initially. Would be better if it would prompt the user from the get-go at time of install to grant all the required permissions.
The Device status COLORs in the web portal are a bit confusing. Would be great if we could customize those to meet our needs.

What problems is the product solving and how is that benefiting you?

Ninjaone helps solve management of a range of devices running Windows and Mac. Even Android devices have a level of remote access. We are able to run and schedule scripts for each and setup great policies to handle standards across all devices.

What do you like best about the product?

The layout is straightforward and easy to navigate, especially for device management and quickly finding the information I need. I also like that devices can be organized by organization and location.

Alerts are easy to set up and are simple to understand once they start working.

The Ninja Remote Tool is very efficient and typically takes only 1–2 clicks to access the device I need, without requiring any extra input from an end user.

What do you dislike about the product?

There are a lot of sections to navigate, but I think it may be easier to understand once I’m able to complete more training through their Dojo/Academy.

What problems is the product solving and how is that benefiting you?

Ninja Remote access for user devices makes my job much easier. The full machine access it provides lets me troubleshoot issues much faster than other remote tools I’ve used. The interface is very easy to understand and allows me to see any possible issues quickly. The integration and performance capabilities of NinjaOne are helping me solve common IT issues quickly.

I also appreciate the support help and onboarding process being easy. I'm always able to get help when I need it and our rep always gets back to us quickly if there are any issues.

What do you like best about the product?

Automation, Community, Patching, Ticketing

What do you dislike about the product?

complicated Documentation, Reports are not really nice

What problems is the product solving and how is that benefiting you?

Automation, save lot of time