Sold by: TalkdeskÂ
Deployed on AWS
Unleash the power of multi-agent orchestration and agentic AI to transform service, sales, and support across your entire organization. Discover, build, orchestrate, and measure with AI agents working in a continuous cycle to redefine CX.
4.4
Overview
Talkdesk CXA is a first-of-its-kind Customer Experience Automation platform built specifically for customer experience. With an end-to-end coordinated system of specialized AI agents, each agent is trained for a specific function to work in concert across customer-facing and operational layers, including customers, agents, supervisors, and back-office teams.
Talkdesk CXA offers a flexible adoption model to help brands take advantage of multi-agent orchestration and powerful agentic AI without investing in a brand new contact center. Built around Talkdesk Autopilot, Talkdesk Copilot, Talkdesk Interaction Analytics, and Talkdesk Data Cloud, our agentic AI suite seamlessly integrates with any contact centers without the need for costly data scientists and prolonged deployments. Talkdesk Autopilot generates highly contextual conversational responses to customer inquiries using agentic AI. Don't just deflect calls with self-service, autonomously resolve them at first contact. Talkdesk Copilot delivers real-time automated assistance, contextual recommendations, and next best actions. Answer customer inquiries quickly and accurately, while reducing costs and improving operational efficiency. Talkdesk Interaction Analytics reviews customer conversations for topics and sentiment trends without setup. With agentic AI, it detects emerging topics, uncovering valuable insights and opportunities, even unexpected ones. Talkdesk Data Cloud underpins the entire platform, ingesting data from CRM systems, digital and voice interactions, knowledge bases, and operational records. This data powers automation discovery, fills knowledge gaps, and enables agents to learn and improve over time, all with human-in-the-loop oversight.
Talkdesk CXA is built around a virtuous cycle of continuous improvement: Discover: Identify the highest-impact automation opportunities by analyzing structured and unstructured data from interactions, knowledge, and systems of record. Build: Use AI agents to build and adapt workflows with minimal manual effort, guided by data and aligned to business outcomes. Orchestrate: Deploy multiple agents that coordinate autonomously across channels and roles to deliver seamless, end-to-end experiences. Measure: Track performance, uncover new opportunities, and continuously refine automations based on sentiment, behavior, and results.
Talkdesk CXA is available with a Talkdesk License subscription, or as a standalone with third party Contact Centers. Talkdesk offers custom products, packages, EULAs, and private offers contact AWSmarketplace@talkdesk.com for more information.
Highlights
- AI agents and automation built for your industry. Pre-trained for vertical use cases in healthcare, financial services, retail, and more, so you can deploy faster with built-in domain expertise.
- Multi-agent orchestration for effortless CX. Unleash the power of automated AI to transform service, sales, and support across your entire organization.
- Rather than routing isolated tasks between bots, deploy a collaborative team of AI agents that execute complex workflows, resolving tasks across systems and personas in real time with coordination, consistency, and scale.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Ascend AI | Ascend AI available with Talkdesk License, or any other Contact Center | $0.00 |
Dimension | Cost/unit |
|---|---|
Talkdesk Ascend AI Usage varies per Product and per Interaction | $0.01 |
Vendor refund policy
Payment obligations are non-cancelable and fees paid are non-refundable; quantities purchased cannot be decreased during the Service Term.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For questions about Talkdesk products & services or to get in touch with a Talkdesk sales representative please contact awsmarketplace@talkdesk.com . For support questions on an existing Talkdesk solution please contact
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Talkdesk is a global cloud contact center leader for customer-obsessed companies. Our automation-first solutions optimize the most critical customer service processes to deliver a better way to achieve great customer experiences.
![SucessKPI - Government [Private Offer Only]](https://d7umqicpi7263.cloudfront.net/img/product/f0ca593f-12da-4fcf-a422-c5f492cf1fd1.png)
SuccessKPI delivers a modern cloud analytics solution purpose-built for government and civilian agencies to achieve mission success with their digital transformation efforts within their citizen engagement center(s). With SuccessKPI, instantly unlock data, empower agents, and enable action with the only all-in-one modern citizen experience platform built within a FedRAMP certified, security-rich framework, to the highest standards deploying the latest AI technology within agency contact centers.
SuccessKPI is a pure SaaS analytics platform for the Amazon Connect contact center for real-time and historical reports. It also offers Speech analytics, Quality monitoring, and Workforce management with highest level of security compliance like PCI, SOCII, ISO27001, GDPR and FEDRAMP. Customers can get started in minutes and transform performance with actionable analytics
Customer reviews
Justin P.
Talkdesk, an effective and advanced digital service to improve your customers' business experience.
Reviewed on Dec 15, 2025
Review provided by G2
What do you like best about the product?
Talkdesk is an amazing digital service that facilitates the automation of processes and operations related to the commercial experience of all your customers, improving the reputation of the services and products offered by your business.
I can also say that Talkdesk allows you to solve your customers' problems in an effective automated way, responding to their requests and technical requirements.
I can also say that Talkdesk allows you to solve your customers' problems in an effective automated way, responding to their requests and technical requirements.
What do you dislike about the product?
I have not had any problems with Talkdesk's digital features and tools, I think it is a top quality business service.
What problems is the product solving and how is that benefiting you?
Talkdesk has allowed me to solve the problems and requirements of all my business's customers, facilitating their service and improving their commercial experience with its advanced and innovative digital features.
Srinivas N.
Streamlined CRM Integration with Strong Support
Reviewed on Dec 12, 2025
Review provided by G2
What do you like best about the product?
I like Talkdesk's easy CRM integration and its strong support for customer teams. The auto-syncing of data and auto-filling drafts after calls and chats reduce agent effort and errors by creating dispositions and follow-ups automatically, minimizing the need for human typing. The initial setup was easy for us.
What do you dislike about the product?
Real-time support
What problems is the product solving and how is that benefiting you?
I use Talkdesk for easy CRM integration and auto-syncing of data, which bolsters customer management. Copilot and auto summaries reduce agent effort, errors, and human typing by autofilling drafts for after-call dispositions and follow-ups, enhancing real-time support.
Samantha L.
Outstanding Communication Platform with Powerful Integrations and Analytics
Reviewed on Dec 11, 2025
Review provided by G2
What do you like best about the product?
Talkdesk is a remarkable approach that facilitates the outbound and inbound communication options, and this consolidates all the engagement measures
The software has brilliant integration measures working with multiple apps including helpdesk and CRM and this facilitates the capturing of customer information
The software has a dashboard that delivers proper analytical reports, and this includes agent performance and sales reports
Talkdesk ensures there is AI support which helps us capture the insights and sentiment of clients
The program has a cloud based contact information that and this eliminates the infrastructural costs and maintenance expenses
The software has brilliant integration measures working with multiple apps including helpdesk and CRM and this facilitates the capturing of customer information
The software has a dashboard that delivers proper analytical reports, and this includes agent performance and sales reports
Talkdesk ensures there is AI support which helps us capture the insights and sentiment of clients
The program has a cloud based contact information that and this eliminates the infrastructural costs and maintenance expenses
What do you dislike about the product?
Talkdesk has issues with call quality where Internet connection is a must
Talkdesk has price transparency issues, something that makes it hard for company to budget
Talkdesk has price transparency issues, something that makes it hard for company to budget
What problems is the product solving and how is that benefiting you?
Talkdesk offers a unified contact center that ensures proper customer communication and improved engagement that brings more sales
The program issues customer insights through the powerful AI analytics and proper decision processing for quality services
Talkdesk offers remarkable workflow automation and this includes high value customer interaction and lead management
The tool consolidates other resourceful integration with other business models and systems, which supports personalization of business practices
Talkdesk is an open platform that supports growth and diversity in business operations.
The program issues customer insights through the powerful AI analytics and proper decision processing for quality services
Talkdesk offers remarkable workflow automation and this includes high value customer interaction and lead management
The tool consolidates other resourceful integration with other business models and systems, which supports personalization of business practices
Talkdesk is an open platform that supports growth and diversity in business operations.
Ghay W.
Solve the complexity and difficulty of customer service with Talkdesk's features.
Reviewed on Dec 11, 2025
Review provided by G2
What do you like best about the product?
Talkdesk is a fantastic system that offers the best options and tools to solve any problem related to customer service for your business, reducing complexity and operational difficulties across your entire filed of work.
I can also say that Talkdesk is an amazing work system because of its automation features, reducing technical errors and facilitating the management of all business relationships with your customer base.
I can also say that Talkdesk is an amazing work system because of its automation features, reducing technical errors and facilitating the management of all business relationships with your customer base.
What do you dislike about the product?
I think Talkdesk is a reliable and secure system for responding professionally to all your customers' business needs, I have nothing bad to say about this advanced system.
What problems is the product solving and how is that benefiting you?
As a user of Talkdesk's digital features and tools, I can say that it is a system that has allowed me to improve the commercial experience of all my business's customers, reducing technical errors and solving any difficulties in managing my commercial operations.
Sonalina C.
Robust, Scalable Call Center Solution with Powerful AI and Seamless Integration
Reviewed on Dec 10, 2025
Review provided by G2
What do you like best about the product?
Talkdesk is a robust and scalable call center solution that gives remarkable outbound/inbound calls, workforce management, Omni channel support and others, all in one place
Talkdesk works with CRM and other help desk providers and this improves the service delivery and customer experience
The program includes AI for accurate call recordings, sentiment analysis and agent performance and this guides the company on what to do to optimize performance
Talkdesk has the cloud presence, helping users in accessibility, cloud storage and security services
The customer help is centralized and this gives a conventional view that enhance our interactions
Talkdesk works with CRM and other help desk providers and this improves the service delivery and customer experience
The program includes AI for accurate call recordings, sentiment analysis and agent performance and this guides the company on what to do to optimize performance
Talkdesk has the cloud presence, helping users in accessibility, cloud storage and security services
The customer help is centralized and this gives a conventional view that enhance our interactions
What do you dislike about the product?
Poor network connectivity causes some performance issues with Talkdesk and this leads to call delays
High volume of customers calls leads to overloading the system and affecting the efficiency of the service delivery
High volume of customers calls leads to overloading the system and affecting the efficiency of the service delivery
What problems is the product solving and how is that benefiting you?
Talkdesk has created a central contact center that facilitates all operations that entails customer help and assistance in the company
Talkdesk has significantly reduced the response time, where all customer services ate issued in a consistent manner
There is brilliance in handling customer queries and calls, where performance measures are done to all agents and the interactions they have with clients
Talkdesk is open to accommodate the dynamics and the growth in customer service and this optimize the use of AI and sales agents
We use Talkdesk to constantly monitor and improve our service help and there is effective training support
Talkdesk has significantly reduced the response time, where all customer services ate issued in a consistent manner
There is brilliance in handling customer queries and calls, where performance measures are done to all agents and the interactions they have with clients
Talkdesk is open to accommodate the dynamics and the growth in customer service and this optimize the use of AI and sales agents
We use Talkdesk to constantly monitor and improve our service help and there is effective training support