Factorial HR

What do you like best about the product?

What I appreciate most about Factorial is its strong alignment with Spanish labor regulations, particularly in terms of time tracking and compliance with local laws. This feature significantly streamlines daily HR management and ensures that all legal obligations are reliably fulfilled. Another notable advantage is Factorial's integration capabilities with other business systems. The platform connects seamlessly with Microsoft Business Central, and the presence of an API makes it much easier to automate processes and synchronize data between different tools. In general, Factorial provides a modern, user-friendly interface that both employees and administrators find straightforward to navigate.

What do you dislike about the product?

The payroll module is the part of the platform that requires the most attention. Although the system performs well for attendance tracking, documentation, and general HR tasks, its payroll capabilities do not offer the depth or reliability necessary for handling more complex situations. As a result, I sometimes have to rely on external tools or perform manual checks to ensure everything is accurate. While the platform continues to add new features, some advanced HR processes still seem limited when compared to dedicated payroll solutions. Enhancing this area would help make Factorial a truly comprehensive all-in-one HR platform.

What problems is the product solving and how is that benefiting you?

Factorial has been instrumental in centralizing our HR processes and ensuring compliance with Spanish labor regulations, particularly in areas like time tracking and employee records. The platform streamlines our daily administrative tasks by consolidating attendance, documentation, contracts, and PTO management into one unified system. Its integration features address a significant operational challenge for us: synchronizing HR data with our ERP. With the API and compatibility with Microsoft Business Central, we are able to automate information flows, which reduces manual data entry, increases accuracy, and saves valuable time. In summary, Factorial enables us to maintain stronger control over HR operations, improves visibility throughout the company, and lightens the administrative burden on our HR team.

What do you like best about the product?

What I like best about Factorial is how intuitive and user-friendly it is from an employee’s/ team leader perspective.
It centralizes everything in one place, from checking vacation balances to managing documents or viewing payslips, which really simplifies requesting time off and tracking approvals without having to send multiple emails or messages. Overall, it makes internal processes much smoother and more transparent.

What do you dislike about the product?

Since I was a user, and a team leader, not an admin, I don't have anything negative to say about it.

What problems is the product solving and how is that benefiting you?

Factorial helps solve several recurring administrative issues that used to take unnecessary time and back-and-forth communication.
As both a user and a team leader, I really value how it centralizes everything, from viewing payslips and checking vacation balances to managing and approving requests from my team. Before, these tasks often required multiple emails or manual tracking, but with Factorial everything is clearly organized and accessible in one place.

It saves time, reduces errors, and improves transparency for both employees and managers, making HR processes much smoother and more efficient.

What do you like best about the product?

Price, settings and zapier integrations with other HR tools

What do you dislike about the product?

Perhaps the robustness and lack of native integrations

What problems is the product solving and how is that benefiting you?

Really good at managing candidates. Skills, onboarding…

What do you like best about the product?

Intuitive design makes it easy for users to navigate and manage HR processes

What do you dislike about the product?

It’s difficulties in he helps form customer support including long response times and unhelpful responses

What problems is the product solving and how is that benefiting you?

It’s provides a single unified view of employees data making it easier to manage and access

What do you like best about the product?

The software is alright. There are bugs and pain that comes with using Factorial for a mid-size company. In general, it works ok and does the job.

What do you dislike about the product?

Our experience with Factorial has been extremely disappointing. We gave Factorial five months noticed that we were closing down the account and needed to retrieve our data. Seven. months later and we still don't have the sensitive data despite asking for urgent support multiple times. Account Manager, Customer Support, Legal, and the CEO himself have been contacted, but no one seems to care about us as a customer.

If you value your time, your data, and your peace of mind, DO NOT USE FACTORIAL. We hope this review serves as a cautionary tale. Proceed with extreme caution if you’re considering Factorial as your HR platform.

What problems is the product solving and how is that benefiting you?

It attempts to solve core HR management, including time, contracts, PTO etc. It had served our company ok besides bugs here and there, but when we needed ownership of our data, the company was extremely unhelpful.