Overview
Boosted by Zaion's Generative AI, Agent Assist Copilot is designed to elevate customer service operations through real-time conversation summaries, automating up to 100% of post-call tasks with precision.
AutoSummary captures the full context of each conversation, distilling every customer interaction into concise, actionable notes that include key intentions, actions, and outcomes. This real-time solution enables advisors to focus fully on the customer, knowing that their conversation is instantly documented. By delivering data-rich summaries, Agent Assist Copilot helps improve decision-making, enhance customer satisfaction, and reduce the time spent on administrative follow-up, all while empowering advisors to provide more personalized service.
Seamlessly integrated with your existing infrastructure, Agent Assist Copilot transforms your customer service experience, helping your team deliver efficient, high-quality support every time.
Features:
- Instant Synthesis: summaries are generated from calls transcript and are instantly available at the end of the call.
- Flexible Format: summaries are generated in just seconds, either in free-text or structured bullet-point formats, editable with one click.
- Integration with Business Tools: summaries can be easily integrated into your CRM and customer services tools to automate post-call work.
Results:
- Standardized summaries that go far beyond keywords.
- Significant time savings for your teams.
- A better understanding of your customers.
Highlights
- Productivity gains : fewer time-consuming manual tasks, more active listening. Reduce AHT by up to 20%
- Enhanced customer satisfaction: faster, personalized responses.
- Optimized traceability: structured, centralized data available for immediate use without having to reread the entire conversation.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
Minimal annual prepay license pricing | Pricing for the annual prepay license is indicative and available for a minimum of 50 user licenses. Additional fees for setup and subscription will be applied. Final pricing is customized based on the scope of your request; please contact the seller for detailed information. | $34,115.00 |
Vendor refund policy
no refund policy
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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