Sold by: Zaion
Real-time AutoSummary for optimizing after call work
Overview
Boosted by Zaion's Generative AI, Agent Assist Copilot is designed to elevate customer service operations through real-time conversation summaries, automating up to 100% of post-call tasks with precision.
AutoSummary captures the full context of each conversation, distilling every customer interaction into concise, actionable notes that include key intentions, actions, and outcomes. This real-time solution enables advisors to focus fully on the customer, knowing that their conversation is instantly documented. By delivering data-rich summaries, Agent Assist Copilot helps improve decision-making, enhance customer satisfaction, and reduce the time spent on administrative follow-up, all while empowering advisors to provide more personalized service.
Seamlessly integrated with your existing infrastructure, Agent Assist Copilot transforms your customer service experience, helping your team deliver efficient, high-quality support every time.
Features:
- Instant Synthesis: summaries are generated from calls transcript and are instantly available at the end of the call.
- Flexible Format: summaries are generated in just seconds, either in free-text or structured bullet-point formats, editable with one click.
- Integration with Business Tools: summaries can be easily integrated into your CRM and customer services tools to automate post-call work.
Results:
- Standardized summaries that go far beyond keywords.
- Significant time savings for your teams.
- A better understanding of your customers.
Highlights
- Productivity gains : fewer time-consuming manual tasks, more active listening. Reduce AHT by up to 20%
- Enhanced customer satisfaction: faster, personalized responses.
- Optimized traceability: structured, centralized data available for immediate use without having to reread the entire conversation.
Details
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Minimal annual prepay license pricing | Pricing for the annual prepay license is indicative and available for a minimum of 50 user licenses. Additional fees for setup and subscription will be applied. Final pricing is customized based on the scope of your request; please contact the seller for detailed information. | $34,115.00 |
Dimensions summary
This listing offers one pricing option: an annual prepay license. You pay for a full year up front, and the license requires a minimum of 50 user licenses. Pricing scales with the number of conselors (user licenses) you need. The listed price is indicative only. You also pay separate setup and subscription fees. Final pricing depends on the scope of your deployment. Contact the seller to get a customized quote for your specific requirements.
Top-of-mind questions for buyers
A user license covers one advisor (conselor) who uses Agent Assist during customer interactions. The tool supports advisors on calls, chat, and email in real time. You must license at least 50 advisors. Each advisor who needs live assistance and automatic summaries counts as one license.
The annual prepay license price is indicative only. You also pay separate setup and subscription fees. Final pricing depends on the scope of your deployment. Contact the seller for a customized quote covering your specific requirements.
The license starts at a 50-advisor minimum. Cost scales with the number of advisor licenses you add above that floor. Because final pricing is customized to your scope, contact the seller to confirm how added licenses affect your total.
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Delivery details
Software as a Service (SaaS)
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