Sold by: NovelVox NA INC
NovelVox Agent Accelerator is the execution layer between Amazon Connect and Cox Automotive, allowing agents to execute complete dealership sales and service workflows from a single workspace. Appointment confirmations, reschedules, and cancellations are written back to Cox Automotive systems in real time, helping reduce manual effort and scheduling errors. Warranty validation, VIN-based recall handling, and inventory and lead workflows can be completed without switching screens. The solution supports PCI DSS compliant payment capture, role-based access controls, and a complete audit trail to help meet GDPR and CCPA requirements.
Overview
NovelVox Agent Accelerator enables agents to execute dealership workflows across Amazon Connect and Cox Automotive in real time from a single, orchestrated workspace. When a call arrives, complete vehicle history, service records, warranty coverage, and account details surface automatically from Cox Automotive, giving agents the context needed to resolve requests. Agents can confirm, reschedule, or cancel service appointments with direct write-back to Cox Automotive systems, eliminating manual entries and scheduling errors.
Agent Accelerator executes the full range of connected workflows in sequence on Cox Automotive. Warranty coverage is validated against Cox Automotive records within the interaction. VIN-based recall information surfaces automatically, and agents follow approved recall messaging and scheduling flows with complete documentation across every dealership location.
Inventory availability and lead history surface alongside CRM data - Salesforce, Microsoft Dynamics 365, or HubSpot - giving agents the context for purchase inquiries and trade-in evaluations within structured workflows that update every connected system. The Unified Agent Desktop gives agents a single workspace where every Cox Automotive connected action executes in the correct order, governed by role-based access control.
Every interaction is captured in a complete audit trail that logs each system access event, supporting GDPR and CCPA requirements. PCI DSS compliant payment capture pauses recording automatically during card entry and resumes after the transaction.
Agent Accelerator supports cloud, on-premises, and hybrid deployments and is backed by NovelVox's 17+ years of experience across more than 1,000 contact center implementations in regulated industries.
Highlights
- Cox Automotive write-back across every dealership workflow: Service appointment booking, rescheduling, and cancellation, warranty validation, VIN-based recall handling, and inventory and lead workflows are executed in sequence from a single Amazon Connect workspace, with every system updated automatically.
- Governed access and full audit traceability: Role-based access control, Cox Automotive data visibility, and a complete audit trail log capture every system access event to support GDPR and CCPA requirements. PCI DSS compliant payment capture automatically pauses recording during card entry.
- Operations-controlled configuration, no developers required: No-code Designer Studio lets operations teams build, modify, and deploy workspace changes without developer involvement, using industry-specific templates for automotive contact centers.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
Agent Accelerator License(2.5MM minutes) | 2.5MM minutes of agent desktop usage per year for inbound and outbound | $39,999.00 |
Agent Accelerator License(5.5MM minutes) | 5.5MM minutes of agent desktop usage per year for inbound and outbound | $45,999.00 |
Agent Accelerator License(10.5MM minutes) | 10.5MM minutes of agent desktop usage per year for inbound and outbound | $55,999.00 |
Dimensions summary
You buy this product as a yearly contract based on agent desktop usage minutes. The three licenses set your yearly minute allotment: 2.5 million, 5.5 million, or 10.5 million minutes. Each covers both inbound and outbound agent desktop usage. The dimensions are not feature tiers; they share the same capabilities and differ only by included minute volume. You pick the license that matches your expected annual usage. As your contact center handles more interactions, you move to a license with a higher minute allotment.
Top-of-mind questions for buyers
Minutes measure time agents spend using the desktop for both inbound and outbound interactions. The license pools these minutes across your agents over the year. Your allotment is the total minutes available, not a per-agent or per-seat count.
Each license sets a yearly minute allotment: 2.5, 5.5, or 10.5 million minutes. If your usage grows beyond your allotment, you move to a license with a higher minute volume. The available data does not detail overage handling within a term, so confirm with the vendor.
All three licenses share the same capabilities. They differ only by included minute volume. You get the same unified agent desktop that brings dealership systems, scheduling, warranty, and customer records into one workspace, regardless of which minute allotment you choose.
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Support
Vendor support
NovelVox provides 24x7 global support for all products. Contact us at support@novelvox.com .
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