Sold by: Sobot LLc
Deployed on AWS
The integrated customer contact center solution integrates cutting-edge artificial intelligence and big data technologies. It has constructed and formed multiple software products such as call center, live chat,chatbox ticketing WhatsApp SCRM etc., and provides BPO service management outsourcing. Eventually, it helps enterprises reduce costs and increase efficiency, increase sales and user satisfaction.
Overview
Chat box: Intelligent online reception, user self-service, enterprises reduce costs and increase efficiency. AI technology robot realizes intelligent online reception, significantly reduces enterprise personnel costs and improves user reception efficiency. Live chat: Multi-channel unified platform reception, focusing on online conversion. Online instant messaging management platform, multi-channel access, complex scene consultation, multi-role member communication and management. Call center: Lightweight deployment, rich lines, dual-scene calls for customer service + telemarketing. A more lightweight and intelligent call system supports enterprises to efficiently complete "service + marketing + management" voice services. Ticketing: Collaboration and circulation make internal communication in enterprises smoother. Promote internal collaboration in enterprises, realize collaborative solution of complex problems and automatic operation of standardized processes. Outbound voice robot: Batch outbound calls, the AI intelligent outbound calling assistant of enterprises, AI voice robot, replaces manual "making phone calls", focuses on simple scenarios, and realizes batch and fast outbound calls. Inbound voice robot: Respond to customer inquiries throughout the 7x24 hours, respond immediately when called, so that customers do not need to wait. Support concurrent reception of N customers at the same time, be fast and effective, and reduce labor cost investment. Open dialogue, multi-scenario application, and natural and smooth interaction effect. WhatsApp SCRM: Enterprise account certification, private domain closed loop of drainage - interaction - transaction. Official business partner qualification. Stable and efficient mass sending marketing, AI robot, and full-process operation help conversion.
Highlights
- Integrated customer contact products based on the full life cycle of customers Intelligent solutions for the integration of multi-industry services, marketing and operations, fully combined with real application scenarios, and the operation is simpler
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
LiveChatEnterpriseEdition | EngageWithCustomersInstantlyOnASinglePlatform | $1,056.00 |
AiLiveChatEnterpriseEdition | EngageWithCustomersInstantlyOnASinglePlatformaAndChatbot. | $1,512.00 |
OmniChannelEnterpriseEdition | LiveChatCallCenterAndTicketingEnterpriseEdition | $2,376.00 |
AiOmniChannelEnterpriseEdition | AiLiveChatCallCenterAndTicketingEnterpriseEdition | $2,832.00 |
CallCenterEnterpriseEdition | AStableAndPowerfulCloudCallCenter | $1,056.00 |
TicketingEnterpriseEdition | APowerfullyEasySystemForTrackingAndSolvingTickets | $936.00 |
AIOutboundVoicebot | AIOutboundVoicebot | $7,800.00 |
AIInboundVoicebot | AIInboundVoicebot. | $7,680.00 |
Live-Chat-Team-Edition | Engage with Customers Instantly on a Single Platform | $216.00 |
Live-Chat-Professional-Edition | Engage with Customers Instantly on a Single Platform | $696.00 |
Dimensions summary
You buy per-user licenses priced by product line and edition. Core products cover live chat, call center, ticketing, and omni-channel, each with or without AI. Editions step up from Team to Professional to Enterprise, with capabilities and allowances growing at each level. Voicebot options handle inbound and outbound calls. Separate usage add-ons let you top up resources: AI credit packs, resolution packs, translation, NLP and LLM robot packs, AIGC tokens, and WhatsApp balances that follow standard messaging rates. One-time deployment, app store items, and professional services round out the catalog as independent purchases.
Top-of-mind questions for buyers
Each user license covers one agent seat on the chosen product and edition. Seats are counted per named agent working the channels. The one-time Deployment charge covers setting up the software service once, separate from ongoing per-seat licenses.
Per-seat editions bill separately from usage add-ons. Resource packs like AI Credits, LLM Robot, NLP Robot, Translate, and AIGC tokens are purchased independently and drawn down as you use them. They stack on top of seat licenses rather than replacing them.
WhatsApp Top-up is a prepaid balance you add, not a fixed license. It follows standard messaging rates set by the messaging provider, so charges draw from your topped-up amount based on actual message volume. This differs from the flat per-seat and per-pack pricing.
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Delivery details
Software as a Service (SaaS)
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