Overview
Deliver superior mobile app experiences via proactive app quality, monitoring and actionable customer feedback. Instabug is the made-for-mobile performance solution.
We are not just another monitoring tool. Instabug delivers mobile app-specific insights to fix and fend off mobile meltdowns, while freeing your teams to do their best work.
Mobile is different - more variables leads to more complexity, and the high cost of failure means testing for quality is critical. Meanwhile customers have astronomical expectations.
Instabug Ultimate allows you to do the following. Troubleshoot previously unreproducible user feedback with session replay - Debug and monitor app store ratings and reviews - Proactively monitor app performance and stability - Track and compare the health of your releases - Capture comprehensive bug and crash reporters for apps before release
Highlights
- Troubleshoot previously unreproducible user feedback with session replay
- Proactive app performance and stability monitoring
- Comprehensive bug and crash reporters for apps before release
Details
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
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Buyer guide

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Pricing
Dimension | Description | Cost/36 months |
|---|---|---|
Extra users | Instabug provides 4 users on default plans, you may add up to 15 users total | $25,000.00 |
Vendor refund policy
Limited refunds available within three business days of purchase.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
24x7 Support is provided from our Help Center. You can email our support directly at support@instabug.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Capturing beta feedback and monitoring app performance has boosted crash resolution and user insight
What is our primary use case?
My major use case for Instabug involves sharing beta customer feedback and obtaining crash reports, tracking user sessions, and monitoring app performance. These are the major features that I consume and use in my app.
What is most valuable?
With the help of Instabug , we can easily obtain actual beta customer feedback. Customers simply need to shake the phone, and they will receive a pop-up where they can share their feedback. If they experience anything wrong or want to express appreciation or disappointment, they can raise it with us.
Instabug is definitely on track. Whatever features we are using are totally stable, and we can use them in production as well.
For the performance monitoring of a mobile application, Instabug provides a core feature that is the very best feature offered. We can track our app's health, and if my app is performing well, it is excellent to have.
What needs improvement?
Sometimes the crash reports come with a delay. When the app crashes, we receive the report after 10 or 20 minutes. This could be improved.
The sharing of feedback and crash reporting is not always real-time with Instabug. While it is otherwise good, this is an area for improvement.
For how long have I used the solution?
I have used Instabug for the last five to six years. I used it around four years ago for two years, and recently for the last two years, I have been using Instabug again.
What do I think about the stability of the solution?
We have not faced any lagging or crashing of the application with Instabug.
What do I think about the scalability of the solution?
Instabug is definitely on track regarding scalability. Whatever features we are using are totally stable, and we can use them in production as well.
How are customer service and support?
I have not had a chance to connect with their technical team for Instabug because it is working as expected.
Which solution did I use previously and why did I switch?
Before Instabug, we relied on Crashlytics. We were using Crashlytics, but Instabug provides additional features such as network tracking and app performance. Additionally, we can take user feedback simply by shaking the phone, which is a feature we use as well.
How was the initial setup?
The initial deployment of Instabug is too easy. We simply need to plug in and use a dependency from Instabug's GitHub repository.
It took us one month to fully deploy Instabug in our company. We implemented it on the same day, but we shared the build with our beta customers after one month so that they could share their feedback.
What about the implementation team?
One person is enough to deploy Instabug.
What was our ROI?
For every software, including Instabug, there is a need for version upgrades, and for that purpose, we definitely need to track the latest version of Instabug.
Which other solutions did I evaluate?
I read that Instabug provides integration with third parties such as Jira and gives the opportunity to deploy into CI/CD as well, but in my use case, this is not applicable for now.
What other advice do I have?
I rate Instabug 10 out of 10. I use the core features of Instabug, so I am totally happy with them. I will definitely give it 10 out of 10.
I am not analyzing user behavior with the analytical reports from Instabug. I use those reports for analyzing crashes. If my application crashes, I use the journey that users tracked and the path they took to replicate that crash and fix the issue. My overall review rating for Instabug is 10 out of 10.
Easy and helpful for making diagrams fast
User-Friendly Interface with Room for Stronger Integrations
Fast in-app surveys have improved how we collect and focus on user feedback for our job platform
What is our primary use case?
What is most valuable?
The best features Instabug offers are that it is very easy to obtain immediate feedback. The immediate feedback feature for my app is very simple to use, which helps my team and users focus on the target and focus on a different objective.
Instabug has impacted my organization positively because it is very simple to use, and I can find in a short time the feedback I need to work on a specific target.
What needs improvement?
Maybe it can be more simple to separate customers by age.
For how long have I used the solution?
I have been using Instabug for some months.
What do I think about the stability of the solution?
Instabug is stable and reliable for me.
What do I think about the scalability of the solution?
In my experience, Instabug's scalability is good because I think it increased the users.
How are customer service and support?
I have never interacted with Instabug's customer support.
Which solution did I use previously and why did I switch?
I did not previously use a different solution before Instabug.
What was our ROI?
I have not seen a return on investment because I am a simple employee.
What's my experience with pricing, setup cost, and licensing?
I don't have experience with pricing, setup cost, and licensing.
Which other solutions did I evaluate?
Before choosing Instabug, I did not evaluate other options.
What other advice do I have?
Instabug has helped me get a faster response, but I don't have any experience with different sites, so I cannot make a comparison. My advice to others looking into using Instabug is to use it simply because it works very well. I would rate Instabug an eight out of ten because the app works very good and I think it deserves a good rate.
As the name suggests; its truly helpful in finding bugs
Bug-Debug analytics.