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    Instabug - Ultimate

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    Deliver superior mobile app experiences via proactive app quality, monitoring and actionable customer feedback.

    Ratings and reviews

    4.3
    241 ratings
    0 AWS reviews
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    241 external reviews
    External reviews are from G2  and PeerSpot .

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    Reviews (241)
    Amar-Kumar

    Capturing beta feedback and monitoring app performance has boosted crash resolution and user insight

    Reviewed on May 20, 2026
    Review provided by PeerSpot

    What is our primary use case?

    My major use case for Instabug involves sharing beta customer feedback and obtaining crash reports, tracking user sessions, and monitoring app performance. These are the major features that I consume and use in my app.

    What is most valuable?

    With the help of Instabug, we can easily obtain actual beta customer feedback. Customers simply need to shake the phone, and they will receive a pop-up where they can share their feedback. If they experience anything wrong or want to express appreciation or disappointment, they can raise it with us.

    Instabug is definitely on track. Whatever features we are using are totally stable, and we can use them in production as well.

    For the performance monitoring of a mobile application, Instabug provides a core feature that is the very best feature offered. We can track our app's health, and if my app is performing well, it is excellent to have.

    What needs improvement?

    Sometimes the crash reports come with a delay. When the app crashes, we receive the report after 10 or 20 minutes. This could be improved.

    The sharing of feedback and crash reporting is not always real-time with Instabug. While it is otherwise good, this is an area for improvement.

    For how long have I used the solution?

    I have used Instabug for the last five to six years. I used it around four years ago for two years, and recently for the last two years, I have been using Instabug again.

    What do I think about the stability of the solution?

    We have not faced any lagging or crashing of the application with Instabug.

    What do I think about the scalability of the solution?

    Instabug is definitely on track regarding scalability. Whatever features we are using are totally stable, and we can use them in production as well.

    How are customer service and support?

    I have not had a chance to connect with their technical team for Instabug because it is working as expected.

    Which solution did I use previously and why did I switch?

    Before Instabug, we relied on Crashlytics. We were using Crashlytics, but Instabug provides additional features such as network tracking and app performance. Additionally, we can take user feedback simply by shaking the phone, which is a feature we use as well.

    How was the initial setup?

    The initial deployment of Instabug is too easy. We simply need to plug in and use a dependency from Instabug's GitHub repository.

    It took us one month to fully deploy Instabug in our company. We implemented it on the same day, but we shared the build with our beta customers after one month so that they could share their feedback.

    What about the implementation team?

    One person is enough to deploy Instabug.

    What was our ROI?

    For every software, including Instabug, there is a need for version upgrades, and for that purpose, we definitely need to track the latest version of Instabug.

    Which other solutions did I evaluate?

    I read that Instabug provides integration with third parties such as Jira and gives the opportunity to deploy into CI/CD as well, but in my use case, this is not applicable for now.

    What other advice do I have?

    I rate Instabug 10 out of 10. I use the core features of Instabug, so I am totally happy with them. I will definitely give it 10 out of 10.

    I am not analyzing user behavior with the analytical reports from Instabug. I use those reports for analyzing crashes. If my application crashes, I use the journey that users tracked and the path they took to replicate that crash and fix the issue. My overall review rating for Instabug is 10 out of 10.

    Toshim S.

    Easy and helpful for making diagrams fast

    Reviewed on Dec 29, 2025
    Review provided by G2
    What do you like best about the product?
    I like how easy it is to make diagrams and visualize ideas quickly.
    What do you dislike about the product?
    Sometimes it can be little slow with big diagrams and shapes.
    What problems is the product solving and how is that benefiting you?
    It helps organize ideas and create clear diagrams which makes work and presentations easier.
    Computer Software

    User-Friendly Interface with Room for Stronger Integrations

    Reviewed on Dec 15, 2025
    Review provided by G2
    What do you like best about the product?
    Interface is user friendly, easy to understand insights managing complex data and presenting in action format is easy
    What do you dislike about the product?
    Strong integration need to implement for betterment of product
    What problems is the product solving and how is that benefiting you?
    Understanding the added data easily no need to spend much more time for that
    reviewer2785143

    Fast in-app surveys have improved how we collect and focus on user feedback for our job platform

    Reviewed on Dec 06, 2025
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for Instabug is to conduct a survey. I use Instabug for a survey and to receive feedback about our app, as we have a new app. My team uses Instabug because we have an app in which people can subscribe to find a job.

    What is most valuable?

    The best features Instabug offers are that it is very easy to obtain immediate feedback. The immediate feedback feature for my app is very simple to use, which helps my team and users focus on the target and focus on a different objective.

    Instabug has impacted my organization positively because it is very simple to use, and I can find in a short time the feedback I need to work on a specific target.

    What needs improvement?

    Maybe it can be more simple to separate customers by age.

    For how long have I used the solution?

    I have been using Instabug for some months.

    What do I think about the stability of the solution?

    Instabug is stable and reliable for me.

    What do I think about the scalability of the solution?

    In my experience, Instabug's scalability is good because I think it increased the users.

    How are customer service and support?

    I have never interacted with Instabug's customer support.

    Which solution did I use previously and why did I switch?

    I did not previously use a different solution before Instabug.

    What was our ROI?

    I have not seen a return on investment because I am a simple employee.

    What's my experience with pricing, setup cost, and licensing?

    I don't have experience with pricing, setup cost, and licensing.

    Which other solutions did I evaluate?

    Before choosing Instabug, I did not evaluate other options.

    What other advice do I have?

    Instabug has helped me get a faster response, but I don't have any experience with different sites, so I cannot make a comparison. My advice to others looking into using Instabug is to use it simply because it works very well. I would rate Instabug an eight out of ten because the app works very good and I think it deserves a good rate.

    Computer Software

    As the name suggests; its truly helpful in finding bugs

    Reviewed on Aug 25, 2025
    Review provided by G2
    What do you like best about the product?
    Truly amazing sdk and benefiting us in auto performance diagnostics to catch fault issue in the servers networks and providing feedback about bugs.
    What do you dislike about the product?
    Hm 🤔 to my knowledge and experience nothing as of now to share
    What problems is the product solving and how is that benefiting you?
    APM
    Bug-Debug analytics.
    Computer Software

    Instabug has been instrumental for our measuring our Mobile Core Vitals.

    Reviewed on Aug 22, 2025
    Review provided by G2
    What do you like best about the product?
    Comprehensive documentation that covers everything one would need to get best out of Instabug. It's easy to setup and configure allowing speedy tracking of key metrics.
    What do you dislike about the product?
    No Artificial Intelligence features, that could have made triaging issues a breeze.
    What problems is the product solving and how is that benefiting you?
    Tracking and improving Mobile Core Vitals
    Internet

    Valuable tool

    Reviewed on Feb 14, 2025
    Review provided by G2
    What do you like best about the product?
    The metrics panel, very easy to read. And the tool has attending my needs
    What do you dislike about the product?
    Nothing to complaint so far, the tool has attending my needs
    What problems is the product solving and how is that benefiting you?
    Reduces time spent reproducing and debugging issues, providing developers with all necessary data upfront.
    Aashu P.

    Enhancing user experience

    Reviewed on Dec 26, 2024
    Review provided by G2
    What do you like best about the product?
    Easy bug reporting, crash reporting and also the way it shakes device to trigger bug report
    What do you dislike about the product?
    pricing, i find instabug to be expensive
    What problems is the product solving and how is that benefiting you?
    manually reporting bugs often requires alot of communication among developers and testers. so here instabug automates the bug reporting with detailed logs which is very helpful to fix issues after and also improves productivity.
    Nayak S.

    i have used instabug for one of my own usage

    Reviewed on Nov 09, 2024
    Review provided by G2
    What do you like best about the product?
    nstabug empowers mobile teams with unmatched insights to anticipate, diagnose, and resolve issues before impacting users. that suits more with me
    What do you dislike about the product?
    develoeprs docs need to be more clear and more practical use cases will be good
    What problems is the product solving and how is that benefiting you?
    detect, diagnose, and resolve app issues with its features , including that its ai usage also plus point for us, its help center is also best suited for quick doubt clear for me
    Rahul P.

    Assists me in monitoring crash reports, providing clear visibility to prevent last-minute surprises.

    Reviewed on Oct 28, 2024
    Review provided by G2
    What do you like best about the product?
    I find the feature request tool incredibly useful, as it helps me focus on the features that matter most to users. It streamlines tracking and reduces the need for back-and-forth communication.
    What do you dislike about the product?
    The price point will appeal to larger clients, but it requires careful consideration when recommending it to smaller ones.
    What problems is the product solving and how is that benefiting you?
    Feature vote as Product manager its quite useful