Overview
Unleash the power of your workforce with Mobile Connect, the Mobile App for Amazon Connect that empowers your employees to handle customer interactions seamlessly from mobile devices. Whether you're a branch manager, salesperson, claims handler, advisor, relationship manager, field technician, doctor, nurse, home worker, store manager, or anyone else who interacts with customers on the go, Mobile Connect ensures you can manage and monitor interactions without compromising customer service. Expand your reach, enhance customer engagement, and elevate your organization's efficiency with Mobile Connect.
Available on iOS and Android.
This is a monthly subscription service where you pay for the maximum number of users who can access the product simultaneously (i.e. concurrent). This means you choose a plan based on the highest number of users who will be logged in at any given time. Minimum user amount: 10 users. Purchasable in volumes of 10 (10, 20, 30, ...).
Standard email support included in the price. Extended support with faster response times and SLA's optionally available.
Start your 10-day free trial today.
Highlights
- Fully integrated into Amazon connect, supporting all channels
- Supports Softphone and PSTN
- Monthly subscription model. Start your 10-day free trial today.
Details
Features and programs
Security credentials achieved
(1)
Financing for AWS Marketplace purchases
Pricing
Free trial
Dimension | Description | Cost/month |
|---|---|---|
Mobile Connect - 10 Users Pack | Pack of 10 concurrent users. Purchasable in multiples of 10 users (10, 20, 30, ...). | $299.90 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Description | Cost/unit |
|---|---|---|
OPTIONAL - Extended support - price per 10 users | OPTIONAL | On-call support with faster response times. Price per 10 users. | $25.00 |
Vendor refund policy
no refund
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Basic support, during business ours is included. Extended support programs can be provided on demand. mc.notifications@idealsystems.be
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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