Overview

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Unleash the power of your workforce with Mobile Connect, the Mobile App for Amazon Connect that empowers your employees to handle customer interactions seamlessly from mobile devices. Whether you're a branch manager, salesperson, claims handler, advisor, relationship manager, field technician, doctor, nurse, home worker, store manager, or anyone else who interacts with customers on the go, Mobile Connect ensures you can manage and monitor interactions without compromising customer service. Expand your reach, enhance customer engagement, and elevate your organization's efficiency with Mobile Connect.

Available on iOS and Android.

This is a monthly subscription service where you pay for the maximum number of users who can access the product simultaneously (i.e. concurrent). This means you choose a plan based on the highest number of users who will be logged in at any given time. Minimum user amount: 10 users. Purchasable in volumes of 10 (10, 20, 30, ...).

Standard email support included in the price. Extended support with faster response times and SLA's optionally available.

Start your 10-day free trial today.

Highlights

Fully integrated into Amazon connect, supporting all channels
Supports Softphone and PSTN
Monthly subscription model. Start your 10-day free trial today.

Details

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Mobile Connect

Features and programs

Vendor Insights

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Security credentials achieved

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ISO27001

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Financing for AWS Marketplace purchases

AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.

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Pricing

Free trial

Try for free

Try this product free according to the free trial terms set by the vendor.

Mobile Connect (Monthly Subscription)

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Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

1-month contract (1)

Info

Dimension	Description	Cost/month
Mobile Connect - 10 Users Pack	Pack of 10 concurrent users. Purchasable in multiples of 10 users (10, 20, 30, ...).	$299.90

Additional usage costs (1)

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The following dimensions are not included in the contract terms, which will be charged based on your usage.

Dimension	Description	Cost/unit
OPTIONAL - Extended support - price per 10 users	OPTIONAL \| On-call support with faster response times. Price per 10 users.	$25.00

Vendor refund policy

no refund

Legal

Vendor terms and conditions

Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

Content disclaimer

Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

Usage information

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Delivery details

Software as a Service (SaaS)

SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

Resources

Vendor resources

Website

Installation Guide

Help center

Support

Vendor support

Basic support, during business ours is included. Extended support programs can be provided on demand. mc.notifications@idealsystems.be

AWS infrastructure support

AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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