Sold by: Netomi
Netomi is the leader in agentic AI for customer experience, trusted by Fortune 500 companies across travel, hospitality, retail, insurance, banking, telecom, and media. Its field proven platform delivers autonomous, goal driven interactions that anticipate needs, act preemptively, and drive measurable outcomes. Architected as a composable, governed agentic system integrated with enterprise workflows, Netomi enables companies to design, scale, and operate AI agents with speed, security, and consistency
4.8
Overview
Netomi: The Agentic OS for Enterprise Customer Experience Netomi is the worlds leading Agentic AI platform for enterprise customer experience (CX). Architected as a composable and sanctioned agentic system, Netomi goes beyond traditional chatbots by delivering autonomous, goaldriven interactions that anticipate customer needs and execute complex, multistep workflows. Trusted in production by the Global 2000 across travel, financial services, retail, and healthcare, our platform turns customer support into a strategic performance engine by automating highresolution outcomes across Chat, Voice, Email, SMS, and Social channels. Built on a foundation of zero failure governance, the Netomi platform is designed for highstakes environments where brand safety and dta sovereignty are nonnegotiable. Every deployment includes embedded AI Guardrails, realtime PII masking, and full audit trails, ensuring that generative AI responses are consistently accurate, on brand, and compliant with global regulations (SOC2, HIPAA, GDPR). Through our Agentic Studio and the Agent Development Lifecycle (ADLC), business users can design, test, and scale specialized AI agents with a nocode interface, dramatically reducing timetovalue. Netomi seamlessly integrates with your existing technology stack, including Amazon Connect, Salesforce, Zendesk, and AWSnative services, utilizing a powerful AI Service Bus for realtime data retrieval and transaction execution. By leveraging a multiLLM orchestration strategy, Netomi optimizes for the best performance and costefficiency for every specific use case. Whether deploying fully autonomous Autopilot agents or humanintheloop Copilot assistance, Netomi enables enterprises to scale their CX operations with unprecedented speed, consistency, and resilience
Highlights
- Sanctioned Agentic AI with ZeroFailure Governance Netomi delivers a Sanctioned Agentic AI platform built for highstakes enterprise CX. Utilizing deterministic guardrails and a robust Agent Development Lifecycle (ADLC), we ensure every interaction is brandsafe, accurate, and compliant. By prioritizing AI governance and PII masking, we enable Global 2000 companies in regulated industries to deploy autonomous agents with total confidence and zerofailure risk
- Autonomous MultiStep Workflows and Resolution Transform CX into a proactive performance engine. Netomis Agentic AI executes complex, multistep transactions across your business stack using a Large Action Model (LAM) task planner. Whether in Autopilot" mode for full autonomy or Copilot for humanintheloop assistance, Netomi drives highresolution outcomes that significantly reduce operational costs and average handle time (AHT) while maintaining brand voice
- Seamless AWS Ecosystem and Amazon Connect Integration Maximize your cloud investment with a platform built for the AWS ecosystem. Netomi provides native integration with Amazon Connect, AWS Lambda, and S3, alongside a powerful AI Service Bus for realtime CRM and ERP connectivity. This ensures a unified, omnichannel experience across Voice, Chat, and Email, allowing enterprises to scale digital transformation with rapid timetovalue and low services dependency
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/month |
|---|---|---|
Proof of Concept | Netomi's Proof of Concept is a 1-month, fully supported pilot of the Netomi AI platform for customer experience. The POC includes platform setup, integration with your existing CX stack (CRM, ticketing, chat, email, and voice), AI agent configuration on your knowledge base and workflows. Production pricing is customized for each enterprise and is delivered through an AWS Marketplace Private Offer following the POC. Contact your Netomi representative to structure your production agreement. | $100,000.00 |
Dimensions summary
This listing offers one dimension: a Proof of Concept billed as a unit. It is a one-month, supported pilot of the AI platform for customer experience. The price covers platform setup, integration with your existing CX systems like CRM, ticketing, chat, email, and voice, plus AI agent configuration on your knowledge base and workflows. Production pricing is not sold here. Instead, Netomi customizes it for each enterprise and delivers it through an AWS Marketplace Private Offer after the POC. To move to production, you contact your Netomi representative to structure that separate agreement.
Top-of-mind questions for buyers
One unit is the entire one-month pilot. It is a single fixed engagement, not a per-user, per-agent, or per-conversation charge. The unit covers platform setup, integration with your CX systems, and AI agent configuration for the pilot period. You are not billed by usage volume during the POC.
Yes. The one-month POC includes integration with your existing CX stack, including CRM, ticketing, chat, email, and voice. It also covers AI agent configuration on your knowledge base and workflows. The platform connects to your agent desks, business systems, and knowledge sources without replacing your current tools.
Production is not billed here. After the POC, Netomi customizes production pricing for each enterprise and delivers it through a separate AWS Marketplace Private Offer. To set up that agreement, you contact your Netomi representative. The POC unit itself is a one-time, one-month charge separate from any production terms.
www.netomi.com
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Support
Vendor support
Netomi provides enterprisegrade support designed for highstakes, missioncritical CX environments. Our support model is built on three pillars to ensure rapid timetovalue and longterm performance: Strategic Hypercare: Every new deployment includes a dedicated Hypercare period. During this phase, buyers receive heightened, hightouch support with proactive monitoring and accelerated escalation paths to ensure a seamless transition and zerofailure launch. Dedicated Success Management: Global 2000 customers are assigned a designated Customer Success Manager (CSM) who acts as a strategic advisor for agent calibration, performance optimization, and multiuse case expansion. Tiered Technical Support: Buyers have 24/7 access to our comprehensive Knowledge Portal and Netomi University, alongside a responsive global helpdesk. Our technical team provides expert assistance for complex integrations, bot configuration changes, and ongoing platform governance to maintain peak resolution rates. Support URL: https://support.netomi.com Support Email: support@netomi.com Phone Number: 18882564330 (Standard for US Enterprise Support)
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Richard Kyle O.
You're well taken cared of - or we're just lucky with the CSM
Reviewed on Aug 20, 2024
Review provided by G2
What do you like best about the product?
We had a fair share of AI partnership and by far, Netomi's edge is the visibility on all works including the workflow that AI follows. We have a freedom to adjust the way we see it fit on how the AI should respond to every scenarios based off of our current processes. Other AI Based companies tend to gatekeep this - affecting the time spent on waiting for a fix + the vulnerability of having miscommunication along the way.
We're also lucky with our Customer Success Manager, Amanda Shadrack along with her developers who made us feel that we're valued as a client. She is hands-on and ensures collaboration is at 100% - though it took us 3 more CSM before settling to an amazing one.
The tool itself is user friendly. Even the technical setup on the tool is easy to understand with slight guidance, you can adjust in no time.
We're also lucky with our Customer Success Manager, Amanda Shadrack along with her developers who made us feel that we're valued as a client. She is hands-on and ensures collaboration is at 100% - though it took us 3 more CSM before settling to an amazing one.
The tool itself is user friendly. Even the technical setup on the tool is easy to understand with slight guidance, you can adjust in no time.
What do you dislike about the product?
Our overall experience is by far exceptional. The only hiccup was the other CSM that handled us which either gave empty promises or no action at all - it shows that the key to a lasting relationship with them really depends on how great the CSM is.
CSM drives the engagement of the client with their tool. Being someone that not just says yes to what we want to do but also throws in ideas to maximize our usage of the tool shows how well you're taken cared of. Us who is still in the adjusment phase of AI needs proper and constant guidance and should not be left blind exploring.
CSM drives the engagement of the client with their tool. Being someone that not just says yes to what we want to do but also throws in ideas to maximize our usage of the tool shows how well you're taken cared of. Us who is still in the adjusment phase of AI needs proper and constant guidance and should not be left blind exploring.
What problems is the product solving and how is that benefiting you?
Netomi helped us automate most processes that are constant in answers to ensure we filter out real and urgent customer situation and be efficient in time spent on resolution. Our CSM Amanda Shadrack also helps in providing ideas that we have not explored and helped tremendously in exploring the capabilities of the business.
Brian G.
An amazing service!
Reviewed on Jun 16, 2022
Review provided by G2
What do you like best about the product?
The team at Netomi set the tone for what to expect in their products. Working with them has been a pleasure every step of the way and thus far the software has kept up with everything we've thrown at them.
What do you dislike about the product?
Our team at Netomi has changed a bit over time and I think perhaps a bit more communication around those changes would be beneficial.
What problems is the product solving and how is that benefiting you?
We're saving time and money as a result of Netomi. The chat too is by far the biggest help and our ability to solve complex matters with the bot allows us to continuously add to its capabilities.
Recommendations to others considering the product:
Think big!
Luciano G.
Our relationship is pretty great
Reviewed on Mar 14, 2022
Review provided by G2
What do you like best about the product?
The attention from your support and product team. The best feature is not a feature, it is Studio's UI. I use the reports page the most.
What do you dislike about the product?
I think that we could have more details and options for the reports/dashboards page
What problems is the product solving and how is that benefiting you?
We are looking for our CX's scalability
Sarah Mae M.
Transforming Customer Support through AI Technology
Reviewed on Mar 10, 2022
Review provided by G2
What do you like best about the product?
Out-of-the-box integration with a variety of CSM Tools (Zendesk, Gladly, etc.). The team also offers a straightforward and user-friendly interface that our team can use to personally optimize the BOTS, as well as create new intents for seasonal queries.
What do you dislike about the product?
OOTB reports and analytics provides great insights but would be better if can be customized to match the clients reporting needs. Phone Bots would also be a great addition!
What problems is the product solving and how is that benefiting you?
Average Speed of Answer (ASA) particularly for routine queries. With the launch of our Chat and Email Bots, routine and FAQ type queries are now resolved automatically allowing our human agents to focus on customers requiring human intervention.
Olivia C.
Leadership is thrilled with the Support department. Big things are happening thanks to Netomi.
Reviewed on Feb 26, 2022
Review provided by G2
What do you like best about the product?
Netomi has revolutionized the way our leadership team views the customer support department. We are a fast-growth company and ticket volume surges are a common occurrence. So much of the day-to-day used to be about solving the same types of questions over and over.
With Netomi, we’re finally able to breathe. The work that I do has massive business implications, which are celebrated by the organization at large. Training our AI to resolve and deflect thousands of tickets has saved our company millions of dollars.
Netomi has been a true partner. They've helped us with every question we've had and even proactively reach out to share the most up-to-date insights in the market.
With Netomi, we’re finally able to breathe. The work that I do has massive business implications, which are celebrated by the organization at large. Training our AI to resolve and deflect thousands of tickets has saved our company millions of dollars.
Netomi has been a true partner. They've helped us with every question we've had and even proactively reach out to share the most up-to-date insights in the market.
What do you dislike about the product?
Not much comes to mind here. We've been burned in the past by other chatbot companies, promising high-quality AI, and getting stuck trying to make something work with clunky "duct tape" workarounds.
Netomi is in an entirely different universe. The team at Netomi is very communicative whenever they launch a new feature in their product, which seems to happen almost monthly.
We bought into Netomi because of its commitment to building the best AI in the market. As a result, we are massively reaping the rewards of their investment.
Netomi is in an entirely different universe. The team at Netomi is very communicative whenever they launch a new feature in their product, which seems to happen almost monthly.
We bought into Netomi because of its commitment to building the best AI in the market. As a result, we are massively reaping the rewards of their investment.
What problems is the product solving and how is that benefiting you?
As a company with many markets worldwide, we needed an AI that could understand many different languages. The Netomi team has the best NLU across over 100 languages that I've seen, which gives me confidence when rolling out the AI to new regions.
It’s incredible to have one tool that does it all: We use the AI on chat (in select markets) and email as well.
Money is often a sore subject because budgets for the customer service department have always been tight. With Netomi’s AI, we save our agents thousands of hours so they can prioritize building even more value for our customers. With all the extra time we’ve saved, our team has begun to generate meaningful revenue for our business, and leadership has taken notice.
It’s incredible to have one tool that does it all: We use the AI on chat (in select markets) and email as well.
Money is often a sore subject because budgets for the customer service department have always been tight. With Netomi’s AI, we save our agents thousands of hours so they can prioritize building even more value for our customers. With all the extra time we’ve saved, our team has begun to generate meaningful revenue for our business, and leadership has taken notice.