Sold by: Netomi
Netomi is the leader in agentic AI for customer experience, trusted by Fortune 500 companies across travel, hospitality, retail, insurance, banking, telecom, and media. Its field proven platform delivers autonomous, goal driven interactions that anticipate needs, act preemptively, and drive measurable outcomes. Architected as a composable, governed agentic system integrated with enterprise workflows, Netomi enables companies to design, scale, and operate AI agents with speed, security, and consistency
Overview
Netomi: The Agentic OS for Enterprise Customer Experience Netomi is the worlds leading Agentic AI platform for enterprise customer experience (CX). Architected as a composable and sanctioned agentic system, Netomi goes beyond traditional chatbots by delivering autonomous, goaldriven interactions that anticipate customer needs and execute complex, multistep workflows. Trusted in production by the Global 2000 across travel, financial services, retail, and healthcare, our platform turns customer support into a strategic performance engine by automating highresolution outcomes across Chat, Voice, Email, SMS, and Social channels. Built on a foundation of zero failure governance, the Netomi platform is designed for highstakes environments where brand safety and dta sovereignty are nonnegotiable. Every deployment includes embedded AI Guardrails, realtime PII masking, and full audit trails, ensuring that generative AI responses are consistently accurate, on brand, and compliant with global regulations (SOC2, HIPAA, GDPR). Through our Agentic Studio and the Agent Development Lifecycle (ADLC), business users can design, test, and scale specialized AI agents with a nocode interface, dramatically reducing timetovalue. Netomi seamlessly integrates with your existing technology stack, including Amazon Connect, Salesforce, Zendesk, and AWSnative services, utilizing a powerful AI Service Bus for realtime data retrieval and transaction execution. By leveraging a multiLLM orchestration strategy, Netomi optimizes for the best performance and costefficiency for every specific use case. Whether deploying fully autonomous Autopilot agents or humanintheloop Copilot assistance, Netomi enables enterprises to scale their CX operations with unprecedented speed, consistency, and resilience
Highlights
- Sanctioned Agentic AI with ZeroFailure Governance Netomi delivers a Sanctioned Agentic AI platform built for highstakes enterprise CX. Utilizing deterministic guardrails and a robust Agent Development Lifecycle (ADLC), we ensure every interaction is brandsafe, accurate, and compliant. By prioritizing AI governance and PII masking, we enable Global 2000 companies in regulated industries to deploy autonomous agents with total confidence and zerofailure risk
- Autonomous MultiStep Workflows and Resolution Transform CX into a proactive performance engine. Netomis Agentic AI executes complex, multistep transactions across your business stack using a Large Action Model (LAM) task planner. Whether in Autopilot" mode for full autonomy or Copilot for humanintheloop assistance, Netomi drives highresolution outcomes that significantly reduce operational costs and average handle time (AHT) while maintaining brand voice
- Seamless AWS Ecosystem and Amazon Connect Integration Maximize your cloud investment with a platform built for the AWS ecosystem. Netomi provides native integration with Amazon Connect, AWS Lambda, and S3, alongside a powerful AI Service Bus for realtime CRM and ERP connectivity. This ensures a unified, omnichannel experience across Voice, Chat, and Email, allowing enterprises to scale digital transformation with rapid timetovalue and low services dependency
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Dimension | Description | Cost/month |
|---|---|---|
Proof of Concept | Netomi's Proof of Concept is a 1-month, fully supported pilot of the Netomi AI platform for customer experience. The POC includes platform setup, integration with your existing CX stack (CRM, ticketing, chat, email, and voice), AI agent configuration on your knowledge base and workflows. Production pricing is customized for each enterprise and is delivered through an AWS Marketplace Private Offer following the POC. Contact your Netomi representative to structure your production agreement. | $100,000.00 |
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Support
Vendor support
Netomi provides enterprisegrade support designed for highstakes, missioncritical CX environments. Our support model is built on three pillars to ensure rapid timetovalue and longterm performance: Strategic Hypercare: Every new deployment includes a dedicated Hypercare period. During this phase, buyers receive heightened, hightouch support with proactive monitoring and accelerated escalation paths to ensure a seamless transition and zerofailure launch. Dedicated Success Management: Global 2000 customers are assigned a designated Customer Success Manager (CSM) who acts as a strategic advisor for agent calibration, performance optimization, and multiuse case expansion. Tiered Technical Support: Buyers have 24/7 access to our comprehensive Knowledge Portal and Netomi University, alongside a responsive global helpdesk. Our technical team provides expert assistance for complex integrations, bot configuration changes, and ongoing platform governance to maintain peak resolution rates. Support URL: https://support.netomi.com Support Email: support@netomi.com Phone Number: 18882564330 (Standard for US Enterprise Support)
AWS infrastructure support
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