Sold by: CX-EX
Deployed on AWS
CXEX AutoInsights is an AI-driven voice analytics platform that offers comprehensive solutions for small to large enterprises, focusing on extracting valuable insights from any voice and text-based customer interactions. Utilizing advanced machine learning, including emotion AI and generative AI, it enhances sales, customer service, and operational excellence. The platform provides customizable analytics, ensuring precise performance measurement and management with a human-in-loop system for unparalleled accuracy
Overview
AutoInsights: Transform Your Business with Advanced AI-Driven Voice Analytics
Product Description:
AutoInsights is a cutting-edge SaaS platform designed to revolutionize the way small to medium-sized enterprises understand and interact with their customers. Through the power of artificial intelligence, AutoInsights offers an unparalleled depth of analysis, transforming every text-based conversation into a treasure trove of actionable insights. This platform is not just a tool; it is a transformative agent, driving sales, enhancing customer service, boosting employee performance, and elevating overall productivity.
Features:
Global Reach with AI Precision: AutoInsights stands out as a leader in AI, offering global solutions that meticulously analyze 100% of customer interactions across various channels like voice, chat, and email. This feature ensures no valuable insight is missed, regardless of the communication medium.
Customized Conversational Intelligence: The platform offers detailed analysis, categorizing interactions into strategic insights such as Competitor Intelligence, Customer Sentiments, Operational Excellence, Automated Quality Assurance, KPI Management, Compliance Management, and In-Depth Reporting. This allows businesses to tailor their strategies to specific areas of interest or need.
Advanced Machine Learning for Accuracy: AutoInsights employs a unique and scalable machine learning methodology, including 20+ core CX Listeners using advanced AI techniques, Emotion AI for biometric analysis of emotions, Script Adherence for compliance, and Generative AI with Large Language Models for comprehensive analysis. This ensures the development, maintenance, and fine-tuning of tools for unparalleled precision.
Enhanced by Human Expertise: The platform's Human-in-Loop system incorporates expert QA analysts who tag calls for specific human behaviors and fine-tune the large language models, adding an essential layer of human intuition and understanding to the AI's analytical prowess.
Benefits:
Boost in Sales and Customer Retention: By understanding customer preferences and behaviors more deeply, businesses can tailor their approach to sales and customer service, leading to increased retention and revenue growth.
Enhanced Employee and Customer Experience: With insights into employee performance and customer satisfaction, businesses can create a more positive and productive environment for both employees and customers.
Access to Advanced AI and Machine Learning Analytics: AutoInsights offers state-of-the-art AI tools and analytics, putting powerful data analysis capabilities in the hands of businesses.
Customizable, Scalable Solutions: The platform is designed to be adaptable and scalable, meeting the unique needs of each business, regardless of size or industry.
Actionable Insights for Strategic Decision-Making: The detailed analytics and reports provided by AutoInsights assist in making informed, strategic decisions that can significantly impact a business's direction and success.
Risk Mitigation and Compliance Management: With advanced monitoring tools, businesses can proactively manage risks and ensure compliance, safeguarding against potential legal and operational pitfalls.
Comprehensive Reporting for All Business Levels: From executive to operational levels, AutoInsights provides in-depth reporting, ensuring all levels of the business have the insights they need to perform effectively.
Why Choose AutoInsights?
Choosing AutoInsights means partnering with a leader in AI-driven voice analytics. Our platform is more than just a tool; a partner in your business journey towards greater success. With our advanced technology, expert team, and commitment to excellence, we promise to unlock the full potential of every customer interaction, driving your business to new heights of success.
Highlights
- Revolutionize Customer Insights: Leverage advanced AI-driven analytics to transform customer interactions into actionable insights, enhancing customer understanding and driving revenue growth.
- Comprehensive Performance Enhancement: Boost sales, improve customer retention, and elevate employee performance with our customizable and scalable conversational intelligence solutions.
- Innovative AI with Human Precision: Benefit from a unique blend of cutting-edge machine learning and human expertise, ensuring unparalleled accuracy in voice analytics for informed, strategic decision-making.
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
CX and EX Heartbeat | Base Module : CX and EX insights & Reporting | $1,200.00 |
Auto QA Professional | Module: AI driven Quality Management, Agent Assessment and Reporting | $360.00 |
Compliance and Risk | Module : Financial and Compliance risk management | $360.00 |
Script Adherence Professional | Module: Business Rule Driven Adherence | $360.00 |
CXEX AutoInsights | Base plus all Modules | $2,280.00 |
Professional Service Costs | Pre-Purchase of 25 hours of Professional Services | $5,000.00 |
Dimensions summary
You buy this platform per user, with the number of users setting your cost. Start with the CX and EX Heartbeat base module for insights and reporting. Add standalone modules as needed: Auto QA Professional for quality management, Compliance and Risk for financial and compliance risk, and Script Adherence Professional for business-rule adherence. The CXEX AutoInsights option bundles the base plus all modules in one per-user price. A separate Professional Service Costs option pre-purchases 25 hours of professional services. Choose modules individually or take the bundle, then scale by user count.
Top-of-mind questions for buyers
Each module and the bundle price per user. A user is a person given access to that module in the platform. Your cost scales with how many users you assign. The same user count logic applies whether you buy one module or the full CXEX AutoInsights bundle.
You can buy CX and EX Heartbeat, Auto QA Professional, Compliance and Risk, or Script Adherence Professional independently, each billed per user. Adding several modules stacks their per-user charges. The CXEX AutoInsights option combines the base plus all modules under one per-user price instead of separate charges.
This option pre-purchases 25 hours of professional services, such as onboarding and implementation support. It is a fixed block of hours, not ongoing platform access. It is separate from the module and bundle user licences, so it does not scale with your user count.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
AutoInsights offers extensive support to ensure seamless user experience, including comprehensive onboarding and personalized training, 24/7 customer support through various channels, and regular software updates for optimal performance. We prioritize data security, provide a rich knowledge base, and encourage user feedback for continuous improvement, ensuring our clients have all the tools and assistance they need for success. Email: support@cx-ex.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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