Sold by: xseed
AI-powered conversation analytics. Upload audio, push via API or connect S3 - get topics, sentiment, compliance and risks at scale.
Overview
Turn every customer conversation into a measurable business outcome.
xBoon InsAights is an AI-powered conversation analytics solution that transforms voice and digital interactions into clear, objective and actionable insights - automatically, continuously and at scale.
Built by xseed on AWS, xBoon InsAights runs as a standalone SaaS service: you bring the conversations and we deliver the insights. There is no dependency on any specific contact center, telephony or recording platform - if you can export your interactions, xBoon InsAights can analyse them.
Flexible ingestion - start in minutes
Choose the ingestion method that fits your workflow:
- Direct upload - drag-and-drop audio files or transcripts in the web console for ad-hoc analysis and proofs of value.
- REST API - push interactions in batch or near-real-time from any source system, with secure token-based authentication.
- Amazon S3 integration - point xBoon InsAights at your own S3 bucket and have new recordings analysed automatically as they land.
Optional connectors for leading CCaaS platforms are available on request for enterprise deployments.
What xBoon InsAights does
- Conversation topics analysis - automatic identification of topics and sub-topics in every interaction, with drill-down for detailed analysis.
- Sentiment & satisfaction - AI-powered sentiment and satisfaction scoring across all interactions.
- Procedure compliance - automatic detection of deviations from operational processes and regulatory rules.
- Commercial approach analysis - evaluation of sales techniques, scripts and agent best practices, with scoring.
- Opportunity & risk detection - flags critical patterns, business opportunities and emerging risks in near real time.
- Trends & patterns - root cause identification, recurring themes and evolution tracking over time.
Built for enterprise
- AI transcription & summarization - high-accuracy transcription with intelligent summarization and multi-language support.
- AWS-native architecture - elastic, scalable and prepared for high volumes and progressive growth.
- Regulated environments - designed for banking, insurance and other compliance-sensitive industries.
- Self-service onboarding - subscribe on AWS Marketplace and start uploading interactions the same day.
Business outcomes
- Deeper customer knowledge through automatic segmentation by themes, topics and contexts.
- Operational improvement by identifying friction, rework and script gaps.
- Proactive management with continuous monitoring of service quality.
- Compliance and quality assurance through automated auditing of every interaction - not just samples.
Part of the xBoon Suite
xBoon InsAights is part of the xBoon Suite - a modular platform for modern contact centers that also includes xBoon Video, xBoon Surveys and xBoon omniVault for recording governance and repository management.
Built and supported by xseed - Your Partner in Excellence. Learn more at <www.xseed.pt >
Highlights
- Automated conversation analytics: extract topics, sentiment, compliance, risks and opportunities from every voice and digital interaction, with no manual sampling.
- Flexible ingestion: drag-and-drop upload, REST API or your own S3 bucket. Works standalone with any contact center, telephony or recording system. Start analysing in minutes.
- Enterprise-ready and regulated by design: modular AWS-native SaaS prepared for banking, insurance and other compliance-sensitive environments.
Details
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
Users per month | $16.00 |
Transcriptions per minute | $0.024 |
InsAIghts per minute | $0.024 |
Vendor refund policy
No refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
for support please contact xboon.support@xseed.pt
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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