Sold by: yellow.ai
Yellow.ai is an enterprise-grade agentic AI platform that enables organizations to automate customer and employee conversations across 35+ channels using advanced large language models, low-code tools, and deep enterprise integrations.
4.4
Overview
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Define your agents persona and scope
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Super Agent Config
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Agentic Workflows
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Knowledge base scheduler
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Multimodal Rich Media Based Conversations
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Product video
Yellow.ai empowers enterprises to deliver autonomous, human-like conversations at scale across chat, voice, email, social media, and more. The platform combines a no-code AI builder, advanced Orchestrator LLM, and 150+ pre-built integrations for rapid deployment of intelligent agents that automate complex workflows, resolve queries, and drive engagement. Its unified knowledge management, real-time analytics, and seamless human escalation ensure brand consistency, compliance, and continuous improvement. With robust security, multi-language support, and flexible deployment options (public cloud, private, on-prem), Yellow.ai is trusted by leading organizations worldwide to transform customer experience, employee engagement, and operational efficiency.
Highlights
- Unified omnichannel automation: Build once and deploy intelligent agents across 35+ digital and voice channels for consistent, scalable engagement.
- No-code/low-code agent builder: Empower business users to create, test, and launch sophisticated AI agents with visual workflows and natural language prompts.
- Deep enterprise integration: 150+ out-of-the-box connectors for major CRMs, ITSM, ERP, and productivity tools, enabling seamless data exchange and end-to-end automation.
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Basic Plan | Basic chatbot with 1 usecase and tiered conversation limits | $10,000.00 |
Standard Plan | Standard chatbot with 4 usecases and tiered conversation limits | $25,000.00 |
Dimensions summary
You choose between two contract plans based on how many use cases you need automated. The Basic Plan covers 1 use case, while the Standard Plan covers 4 use cases. Both plans are priced in units and apply tiered conversation limits, so your cost relates to conversation volume. Pick the plan that matches the number of chatbot use cases you want to run.
Top-of-mind questions for buyers
A use case is a distinct automation scenario your AI agent handles, such as order tracking, ticketing, or approvals. The Basic Plan covers 1 use case. The Standard Plan covers 4 use cases, letting you run several automation scenarios under one contract.
Both plans price in units and apply tiered conversation limits. Your cost relates to how many conversations your AI agents handle. As conversation volume rises, you move through set tiers rather than paying a single flat rate for all volume.
Two factors combine. Your chosen plan sets how many use cases you can automate: 1 for Basic, 4 for Standard. Within that plan, tiered conversation limits then scale your cost with volume. For high-traffic deployments, conversation volume typically drives most of the bill.
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No refunds policy unless there is a legitimate reason
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Martin M.
Atrocious Support Ruins the Experience
Reviewed on Jul 31, 2026
Review provided by G2
What do you like best about the product?
Nothing about it is good at all. The support is atrocious: it’s extremely difficult to contact them, and you can’t speak with anyone. They take ages to respond, and when they do, they don’t seem to understand your enquiry or your situation.
What do you dislike about the product?
Everything, but mostly how bad the support is. It’s basically non-existent. When you have a problem, you’ll find out quickly—they simply don’t care about your situation.
What problems is the product solving and how is that benefiting you?
The automated information from their AI bot is damaging my business reputation, and they are unwilling to resolve it quickly. As a result, I’m afraid they haven’t solved anything.
Adapa Chaitanya M.
Yellow.ai Chatbot Developement platform
Reviewed on Nov 08, 2024
Review provided by G2
What do you like best about the product?
Very handy and easy to use, Implementing new features to your bot is just a click away, prefer this over other platforms for chatbot developement, integration is pretty easy.
What do you dislike about the product?
nothing really to dislike about, everything is pretty good
What problems is the product solving and how is that benefiting you?
Yellow.ai is revolutionizing customer service and business operations by addressing several key challenges through its AI-powered platform. By automating routine customer service tasks with AI chatbots, it significantly reduces wait times and ensures quick, consistent support, enhancing overall customer satisfaction. This automation also helps businesses lower operational costs, allowing human agents to focus on more complex issues and improving productivity. The platform's natural language processing capabilities enable it to understand and respond to customer queries in a human-like manner, further personalizing the customer experience. Additionally, Yellow.ai's chatbots are available 24/7, providing round-the-clock support, which is particularly beneficial for businesses with a global customer base. The scalability of Yellow.ai's solutions means they can grow with your business, handling increasing volumes of customer interactions without compromising service quality. These benefits translate into more efficient and cost-effective customer service, happier customers, and a more productive team. Have you had any experiences with AI-powered customer service tools?
Brandon S.
Horrible communication and Mis expectations
Reviewed on Jul 31, 2024
Review provided by G2
What do you like best about the product?
We still dont have a working product and its been almost 5 months
What do you dislike about the product?
Their communication is horrible, and they continually lie to keep you on the hook with false promises
What problems is the product solving and how is that benefiting you?
They still need to deliver on their first promise. The first step was initially supposed to take six weeks to implement, but it has been almost five months, and still, we haven't implemented it.
We were very excited to start working with them, expecting it to solve a lot of our current issues. However, our expectations have not been met. Despite multiple meetings with upper management and their promises to resolve issues, they have consistently failed to deliver on what was promised.
We have been with them for over five months and have not had one successful implementation of the service. I recently sent them an email requesting help and asking for timelines and expectations, and only one of the implementation specialists responded; no one from upper management did.
Unfortunately, their lack of communication and response has left me with zero confidence in their company. I highly recommend that you use a different company.
Initial Sales Representative
Patrick Yoon, is very busy signing up new users but has failed to provide us as a current user any value, I feel like Yellow.AI sold us on a program that isn’t fully functioning.
We were very excited to start working with them, expecting it to solve a lot of our current issues. However, our expectations have not been met. Despite multiple meetings with upper management and their promises to resolve issues, they have consistently failed to deliver on what was promised.
We have been with them for over five months and have not had one successful implementation of the service. I recently sent them an email requesting help and asking for timelines and expectations, and only one of the implementation specialists responded; no one from upper management did.
Unfortunately, their lack of communication and response has left me with zero confidence in their company. I highly recommend that you use a different company.
Initial Sales Representative
Patrick Yoon, is very busy signing up new users but has failed to provide us as a current user any value, I feel like Yellow.AI sold us on a program that isn’t fully functioning.
Airlines/Aviation
The chat bot is great! we can reach 95% deflection rates!
Reviewed on Feb 22, 2024
Review provided by G2
What do you like best about the product?
The dashboard is great, user friendly. we can keep monitoring the trends on a real-time basis!
What do you dislike about the product?
The turnover of staff handling our account keeps changing! changing means we need to re-explain again our needs!
What problems is the product solving and how is that benefiting you?
We need chat bot that can support our goals: One-stop-soltion!
Hospital & Health Care
Comprehensive review of Yeallow-ai Chatbot
Reviewed on Feb 22, 2024
Review provided by G2
What do you like best about the product?
The chatbot realy live upto the word no code low code. Its intuitive interface guide user to build dynamic solutions efforlessly and implement it. The 24/7 customer support help us with any queries and provide solution asap. The chatbot offers a breath of integration option makes it versatile.
What do you dislike about the product?
The product need to comeup with strong analytical module.
What problems is the product solving and how is that benefiting you?
Our organization has a yellow-ai chatbot in place for sending transactional whatsapp messages, automated appointment booking flows and trained in handling FAQ's. Through this, we have improved our customer support 24/7 , increased lead generation, reduced our churn rates and it is cost-saving due to its scalability.