Sold by: SugarCRMÂ
Deployed on AWS
Comprehensive sales force automation, including sales intelligence, advanced forecasting & analytics, productivity tools, and enhanced support.
Overview
Sugar Sell: AI-Powered Sales and Intelligent Account Management Take the guesswork out of your CRM with features that drive sales success such as robust forecasting, 360-degree customer views, and built-in AI. When the platform does the work, everyone wins.
You can find more information in the Sugar Sell Overview, which can be downloaded from the following link: https://sugarcrm-aws-marketplace-public-assets.s3.us-east-1.amazonaws.com/Sugar+Sell.pdfÂ
We also recommend reviewing the Sugar Sell Editions Overview & Comparison Chart, available at the following link: https://sugarcrm-aws-marketplace-public-assets.s3.us-east-1.amazonaws.com/Sugar+Sell+editions+overview+and+comparison+charts.pdfÂ
Please read our Pricing Policy https://www.sugarcrm.com/legal/pricing-policy/Â
Highlights
- Lead, Opportunity, Account Activity, and Contact Management, pipeline management, intelligent lead prioritization, Mobility, Enhanced Forecasting and Analytics, Flexible workflows, Subscription management, Guided Selling
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
User | Minimum of 10 Users | $16,200.00 |
Vendor refund policy
All transactions are final; no refunds or cancellations will be allowed.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Sugar Support currently provides local support by three regions: US, EMEA, and APAC. Based on the physical location of your company, your support window will align with the appropriate support region. For service-level agreement (SLA) response times and regional business hours, refer to the Support Offerings page for the latest information. You can go to the following link for more information. https://support.sugarcrm.com/resources/working_with_sugar_support/#SLA_ExpectationsÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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707 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Spencer L.
Flexible CRM that adapts to our processes but requires training
Reviewed on Sep 16, 2025
Review provided by G2
What do you like best about the product?
What I value most is how much control I have over customizing the platform. I can design modules, fields, and dashboards that actually fit the way our company works, instead of forcing people into a rigid setup. It also connects well with other systems, which helps us keep customer data consistent. Having sales, marketing, and service all tied together gives me and my team a complete picture of each customer, which is a big win.
What do you dislike about the product?
The flexibility can be a double edged sword. Without a clear plan, you can end up with cluttered screens and workflows that confuse users. The interface is not always intuitive for new team members, so adoption takes longer than expected. I also wish some of the advanced features came standard instead of requiring extra modules or partner help, which adds cost.
What problems is the product solving and how is that benefiting you?
Before SugarCRM, our customer data was split across multiple tools and hard to manage. Now we have one central place to track everything. This has improved data quality, made reporting more reliable, and streamlined communication between sales, marketing, and support. It saves me time as an admin and helps our teams stay aligned.
Pradeep T.
A simple CRM where our sales team can keep everything in one place.
Reviewed on Sep 15, 2025
Review provided by G2
What do you like best about the product?
SugarCRM Solution Suite is how easy it makes it to see the whole sales funnel at once. It saves us a lot of time since emails, calls, and meetings are all tracked in one place, and its much easier to focus on the right leads. The automation features like sequences and reminders have made our prospecting way more efficient. The interface is super simple even new team members get the hang of it fast.
What do you dislike about the product?
For smaller teams, it can feel a bit restrictive since some of the more advanced features are only offered in the higher tier plans. The reporting is useful, but at times it feels a little stiff and needs manual tweaking to get the exact insights you're looking for. Also, connecting it with other systems can take a bit of time, and in some cases, I have has to rely on SugarCRM support team for extra helps.
What problems is the product solving and how is that benefiting you?
Using SugarCRM Solution Suite has made keeping all our sales work in one place so much easier. Before, we were constantly hopping between different tools, which was messy and time consuming. Now, tracking calls, following up with leads, and seeing the full pipeline is really straightforward. The analytics are helpful too we can fast spot where things are slowing down, see how the team is doing, and figure out which deals to focus on. Its saved us time and made managing sales a lot less stressful
Aubrey D.
Marketing operations that scale powerful automation
Reviewed on Sep 13, 2025
Review provided by G2
What do you like best about the product?
Sugar Market is an all in one marketing automation platform that lets our team build campaigns, landing pages, forms, and email journeys without stitching together multiple tools. The campaign builders are drag-and-drop and make it fast to prototype and launch multi step nurtures.
What do you dislike about the product?
There is a real setup and adoption cost. To get the most out of the automation and scoring you need a clear data model, tagging strategy, and some initial cleanup. If you skip planning, campaigns and reports become messy fast.
What problems is the product solving and how is that benefiting you?
Before Sugar Market we had email tools, forms, and campaign tracking scattered across vendors. Market centralized campaign execution, lead scoring, and reporting so marketing became measurably faster at generating qualified pipeline. The integrated CRM connection made it easier to track lead progress, reduce duplicate records, and create a reliable MQL to SQL process.
Rohan L.
Good for personalization and monitoring, but with some limits
Reviewed on Sep 12, 2025
Review provided by G2
What do you like best about the product?
What I really like about SugarCRM Solution Suite is how easy it makes it to see the whole process on one place. Tracking emails, calls, and meetings together saves me a lot of time and keeps things organized. The automation features, like reminders and sequences, really help me stay on top follow ups and focus on the right leads. Even for someone new, the interface is simple and doesn't take long to get used to, which makes training the team much easier.
What do you dislike about the product?
Sometimes I feel SugarCRM Solution Suite can be bit limiting for smaller teams because the more advanced features are locked behind the higher priced plans. The reporting works well enough, but if you want specific insights, you often have to tweak things manually. Setting up integrations with other tools also takes some time, and I have noticed that you might need extra help from their support team to get everything running smoothly.
What problems is the product solving and how is that benefiting you?
SugarCRM Solution Suite has really made things smoother for us. Instead of jumping between different tools, we now manage everything in one place. Tracking calls, follow ups, and keeping the pipeline updated feels effortless. The reporting and analytics also give us a clear picture of how the team is doing, where we're stuck, and how we can close deals faster. Its saved us time cut down on confusion, and helped us focus on the opportunities that actually matter.
Jessica S.
All in one CRM that works great
Reviewed on Sep 11, 2025
Review provided by G2
What do you like best about the product?
SugarCRM Solution Suite feels very easy to get along with. The layout is simple, nothing confusing, and it actually helps focus on my work instead of figuring out the system. I like how I can track calls and prospect activity in one place, but the email assistant is the real time saver it makes my day to day tasks much lighter. I'm still new to it, but compared to other CRMs I have used in my sales career, this one feels more straightforward and less of a headache.
What do you dislike about the product?
So far, I don't really have any major complaints about SugarCRM Solution Suite. The only bump in the road was when I tried to upload a spreadsheet with my old prospects. For some reason, the company names didn't carry over, and I had to type them in manually. I'm not even sure if I just missed a step myself it feels more like me still getting used to the system than an actual problem with the platform.
What problems is the product solving and how is that benefiting you?
Honestly, managing prospects and client communication used to feel like a mess switching between spreadsheets, emails, and different tools all the time. SugarCRM Solution Suite makes it so much easier by putting everything in one place. I can track leads, manage conversations, and keep all client info organized without constantly jumping around. It just makes work feel smoother and less stressful. I'm really curious to dive in and see all the ways it can help me work smarter, not harder.