Sugar Sell Standard

What do you like best about the product?

What I appreciate most about SugarCRM is its incredible customization and flexibility. While many CRMs have a one-size-fits-all feeling, you can truly customize it according to your business needs. We have been able to add and modify fields, screens, and even whole modules to fit our company's specific workflow. Plus, it has some pretty powerful reporting and forecasting capabilities, which adds value for my team. The ability to pull a report in seconds, with just a few clicks, has given us great visibility into our sales pipeline, as well as interactions with customers. I very much appreciate the support from the customer support team, as they are very responsive. If we experience issues they are helpful.

What do you dislike about the product?

I think the biggest downside is the learning curve. For those who aren't highly tech savvy, new users may get overwhelmed with the interface. The backend navigation to create reports and dashboards is not always intuitive, then once you feel comfortable, it takes a fair amount of training and practice to really understand all the nuances of the software. The customization is a pro, but it truly can be a con if you aren't careful. If you don't have a good plan, you can easily get lost in all the options. I also wish the free version was more robust; it would be a great way for people to actually have true exposure to the software without needing to pay for access.

What problems is the product solving and how is that benefiting you?

SugarCRM is addressing the challenge of a cluttered, inefficient sales process. In the past, we had customer data dispersed across various spreadsheets and platforms, making it extremely difficult to assemble an entire picture of a client. Now our software has centralised all customer data and standardised our processes, which has improved our workflow for managing a sales pipeline. This saves me a ton of time and effort compared to a time-consuming data entry, and tracking position. It has allowed my team to now build relationships and close deals, rather than engaging in administrative activities. The automated processes have improved visibility and reporting, leading to better decisions and improvements—resulting in a more active and successful sales team!

What do you like best about the product?

Hands down, the customization is top-notch—I can tweak dashboards and workflows to fit our retail cycles without much hassle. Integration with email and our POS systems is smooth, so tracking customer interactions from store visits to online buys feels effortless. The AI insights for lead scoring have helped us prioritize hot prospects, boosting our close rates a bit.

What do you dislike about the product?

But man, the learning curve is steeper than I expected, especially for our non-tech sales reps who grumble about the interface being cluttered. We've run into bugs with mobile app syncing on occasion, which messes up on-the-go updates. Pricing adds up quick with extra modules, and support response times arent always speedy unless you pay for premium.

What problems is the product solving and how is that benefiting you?

Were tackling our fragmented customer data that used to live in spreadsheets and separate tools, leading to missed opps and duplicate work. Now, everything's centralized, so sales forecasts are more accurate and we can personalize pitches better. Its cut down on admin time bigtime, letting reps focus on selling instead of data entry.

What do you like best about the product?

Its mobile applications (iOS and Android) are also advantageous for remote teams, keeping productivity seamless beyond the office. It also offers exceptional flexibility and customisation. Whether it’s tailored modules, workflows, or dashboards, we were able to mold the platform to fit our unique business processes, not the other way around

What do you dislike about the product?

The learning curve is steep, especially if you're doing deep customisations, requiring dedicated training and technical support.

What problems is the product solving and how is that benefiting you?

SugarCRM helped us centralise sales, service, and marketing data into a single, scalable ecosystem. Automation of workflows and unified customer views have improved operational efficiency and customer experience across departments.

What do you like best about the product?

SugarCRM provides high customizability and flexibility, allowing businesses to tailor the platform to their specific areas, marketing and service processes. The intuitive user interface and strong automation features help streamline workflows and increase productivity.

What do you dislike about the product?

The learning curve is steep, it is difficult for non technical users to learn it. Performance also lags when it comes to large databases. Some integrations require third party tools or custom development which increases costs and maintenance involved.

What problems is the product solving and how is that benefiting you?

It provides analytics tools offer valuable insights into customer behaviour and business performance. It provides intuitive user interface and It provides integrations as well as it provides strong API support.

What do you like best about the product?

They are very confident in what they do and they are doing it very fast. There is always very little of what I have to explain.

What do you dislike about the product?

I don't think there is anything I don't like about this software

What problems is the product solving and how is that benefiting you?

Sales analysis, product performance, customer performance