Sugar Sell Standard
SugarCRMReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
713 reviews
from
External reviews are not included in the AWS star rating for the product.
Great CRM for Growing and Managing Relationships
What do you like best about the product?
SugarCRM makes it easier to track new opportunities and nurture them through the pipeline. I like how the system connects sales and marketing, so I can see which campaigns bring in the strongest leads. The dashboards are clear and help me stay on top of targets and team progress. It’s also helpful that Sugar Serve keeps customer details organized, so I have full context when reaching out.
What do you dislike about the product?
The learning curve in the beginning was a little steep, especially when setting up custom views. It would be nice if the interface felt a bit more modern. At times, pulling complex reports can take longer than expected.
What problems is the product solving and how is that benefiting you?
It’s helping me manage leads from the first introduction all the way to client onboarding. Having one system where sales, marketing, and service connect means I don’t lose sight of important details. This makes my outreach more personal, improves my response time, and helps me build stronger relationships with prospects and customers. It has definitely made my pipeline more organized and my results more measurable.
Reliable CRM for Sales Operations and Team Growth
What do you like best about the product?
SugarCRM gives me a full picture of our sales cycle in one place. I like how easy it is to track leads from the first touch to closing. The reporting is strong and helps me show management exactly where deals stand and where the pipeline needs attention. The connection between Sugar Sell and Sugar Market makes it simple for my sales reps to see how marketing efforts bring in new opportunities.
What do you dislike about the product?
The system feels a little heavy when we pull large reports, and it takes time to load. I also think the mobile app could be more intuitive for field reps who are always on the move.
What problems is the product solving and how is that benefiting you?
SugarCRM helps us keep everything about the customer in one place, so the sales team, marketing, and service all stay aligned. It cuts down on miscommunication and gives clear visibility into the pipeline. Because of this, my reps spend more time selling and less time digging for information. It has made our forecasting more accurate and improved how we follow up with customers after the sale.
SugarCRM Solution Suite Packed with Useful Features.
What do you like best about the product?
SugarCRM Solution Suite is how much time it save me. The automation features take care of routine stuff like workflows and lead follow ups, so I can focus on the bigger picture. The AI assistant is a big plus it helps me spot the most valuable leads with smart predictions and anomaly detection. I also love how easily it connects with tools I already use, Like mailchimp and google workspace. And the dashboards? super flexible and give me real time insights that actually help in making better decisions.
What do you dislike about the product?
SugarCRM Solution Suite feels easy to use and super straightforward. I don't have to dig around too much to find the features I need, which saves time. It may not look as flashy as some other CRMs, but its practical and gets the job done. A little modern touch in the design would make it even better, but , it makes managing my work smooth and simple.
What problems is the product solving and how is that benefiting you?
SugarCRM Solution Suite makes it easier to keep all customer information in one place instead of being scattered across different tools. The automation really helps with lead management, so I don't waste time on repetitive tasks. I like that its AI features guide me toward the prospects that actually matter, which keeps my focus on the right opportunities. Integrations with like google workspace also save me time and make communication smoother. On top of that, the custom reports and dashboards give me clear insights, which helps my team work better and makes decision making a lot easier.
Satisfactory and favorable experience.
What do you like best about the product?
The reports are very simple and easy to understand. We have managed to adjust the system to suit what our business needs and we have also connected it with other tools. Now we use it completely as a system to manage our potential clients.
What do you dislike about the product?
There are some errors in the system that, at times, can interrupt our workflow, causing delays or inconveniences while we perform our daily tasks.
What problems is the product solving and how is that benefiting you?
We see the entire client process, from the first contact to the sale. Everything is in one tool, which helps us improve our marketing strategies.
Flexible CRM that adapts to our processes but requires training
What do you like best about the product?
What I value most is how much control I have over customizing the platform. I can design modules, fields, and dashboards that actually fit the way our company works, instead of forcing people into a rigid setup. It also connects well with other systems, which helps us keep customer data consistent. Having sales, marketing, and service all tied together gives me and my team a complete picture of each customer, which is a big win.
What do you dislike about the product?
The flexibility can be a double edged sword. Without a clear plan, you can end up with cluttered screens and workflows that confuse users. The interface is not always intuitive for new team members, so adoption takes longer than expected. I also wish some of the advanced features came standard instead of requiring extra modules or partner help, which adds cost.
What problems is the product solving and how is that benefiting you?
Before SugarCRM, our customer data was split across multiple tools and hard to manage. Now we have one central place to track everything. This has improved data quality, made reporting more reliable, and streamlined communication between sales, marketing, and support. It saves me time as an admin and helps our teams stay aligned.
A simple CRM where our sales team can keep everything in one place.
What do you like best about the product?
SugarCRM Solution Suite is how easy it makes it to see the whole sales funnel at once. It saves us a lot of time since emails, calls, and meetings are all tracked in one place, and its much easier to focus on the right leads. The automation features like sequences and reminders have made our prospecting way more efficient. The interface is super simple even new team members get the hang of it fast.
What do you dislike about the product?
For smaller teams, it can feel a bit restrictive since some of the more advanced features are only offered in the higher tier plans. The reporting is useful, but at times it feels a little stiff and needs manual tweaking to get the exact insights you're looking for. Also, connecting it with other systems can take a bit of time, and in some cases, I have has to rely on SugarCRM support team for extra helps.
What problems is the product solving and how is that benefiting you?
Using SugarCRM Solution Suite has made keeping all our sales work in one place so much easier. Before, we were constantly hopping between different tools, which was messy and time consuming. Now, tracking calls, following up with leads, and seeing the full pipeline is really straightforward. The analytics are helpful too we can fast spot where things are slowing down, see how the team is doing, and figure out which deals to focus on. Its saved us time and made managing sales a lot less stressful
Sugar CRM Review
What do you like best about the product?
What I like best about SugarCRM is its flexibility and ease of customization. Unlike other CRMs that feel rigid, Sugar lets us adapt the platform to our exact business workflows. The clean interface makes it easy for my team to navigate, and the automation features save a lot of time on repetitive tasks like follow-ups and reporting. I also really value how seamlessly it integrates with other tools we already use, which has made adoption across teams much smoother.
What do you dislike about the product?
Sometimes the reporting and dashboard customization can feel a little overwhelming at first, since there are so many options to configure. It takes some trial and error before you get everything exactly the way you want. I also wish the mobile experience was a bit smoother for quick updates on the go. But overall, these are small trade-offs compared to the flexibility and control SugarCRM provides.
What problems is the product solving and how is that benefiting you?
SugarCRM has helped us bring sales, marketing, and customer support onto one unified platform. Before, our teams worked in silos sales had their own tracking, marketing ran separate campaigns, and support didn’t always have full visibility into customer history. With Sugar Sell, Market, and Serve working together, we now have a complete 360-degree view of every customer. This has improved collaboration, reduced missed opportunities, and made it easier to deliver consistent service. The automation features save us time on repetitive tasks, while the analytics and reporting give us clear insights for smarter decisions. Overall, it’s made our customer relationships stronger and our processes more efficient.
Keeps our customers on track with strong case management
What do you like best about the product?
Sugar Serve gives us a single place to manage customer issues and see the whole history for any account. The agent console and case management let reps work faster because they do not have to jump between systems to find emails, notes, or previous tickets. Reporting and dashboards make it easy to watch response and resolution times, and the system helps us meet and measure SLAs so we don’t miss targets.
What do you dislike about the product?
The biggest friction is the upfront setup and learning curve. Admins and power users need to plan data models, SLA rules, and routing logic before going live. Occasional users on the team can find the interface non-intuitive at first, and training is required to get consistent adoption.
What problems is the product solving and how is that benefiting you?
Before Serve, our support notes, handoffs, and renewal signals lived in different tools. That caused missed follow-ups and reactive support. With Serve we centralized tickets, automated priority routing, and used SLAs and dashboards to keep cases moving. The result faster resolution times, fewer duplicated tickets, and clearer signals for renewals and upsell outreach.
Marketing operations that scale powerful automation
What do you like best about the product?
Sugar Market is an all in one marketing automation platform that lets our team build campaigns, landing pages, forms, and email journeys without stitching together multiple tools. The campaign builders are drag-and-drop and make it fast to prototype and launch multi step nurtures.
What do you dislike about the product?
There is a real setup and adoption cost. To get the most out of the automation and scoring you need a clear data model, tagging strategy, and some initial cleanup. If you skip planning, campaigns and reports become messy fast.
What problems is the product solving and how is that benefiting you?
Before Sugar Market we had email tools, forms, and campaign tracking scattered across vendors. Market centralized campaign execution, lead scoring, and reporting so marketing became measurably faster at generating qualified pipeline. The integrated CRM connection made it easier to track lead progress, reduce duplicate records, and create a reliable MQL to SQL process.
Good for personalization and monitoring, but with some limits
What do you like best about the product?
What I really like about SugarCRM Solution Suite is how easy it makes it to see the whole process on one place. Tracking emails, calls, and meetings together saves me a lot of time and keeps things organized. The automation features, like reminders and sequences, really help me stay on top follow ups and focus on the right leads. Even for someone new, the interface is simple and doesn't take long to get used to, which makes training the team much easier.
What do you dislike about the product?
Sometimes I feel SugarCRM Solution Suite can be bit limiting for smaller teams because the more advanced features are locked behind the higher priced plans. The reporting works well enough, but if you want specific insights, you often have to tweak things manually. Setting up integrations with other tools also takes some time, and I have noticed that you might need extra help from their support team to get everything running smoothly.
What problems is the product solving and how is that benefiting you?
SugarCRM Solution Suite has really made things smoother for us. Instead of jumping between different tools, we now manage everything in one place. Tracking calls, follow ups, and keeping the pipeline updated feels effortless. The reporting and analytics also give us a clear picture of how the team is doing, where we're stuck, and how we can close deals faster. Its saved us time cut down on confusion, and helped us focus on the opportunities that actually matter.
showing 1 - 10