Sugar Sell Standard
SugarCRMReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
705 reviews
from
External reviews are not included in the AWS star rating for the product.
the customization is top-notch—I can tweak dashboards and workflows
What do you like best about the product?
Hands down, the customization is top-notch—I can tweak dashboards and workflows to fit our retail cycles without much hassle. Integration with email and our POS systems is smooth, so tracking customer interactions from store visits to online buys feels effortless. The AI insights for lead scoring have helped us prioritize hot prospects, boosting our close rates a bit.
What do you dislike about the product?
But man, the learning curve is steeper than I expected, especially for our non-tech sales reps who grumble about the interface being cluttered. We've run into bugs with mobile app syncing on occasion, which messes up on-the-go updates. Pricing adds up quick with extra modules, and support response times arent always speedy unless you pay for premium.
What problems is the product solving and how is that benefiting you?
Were tackling our fragmented customer data that used to live in spreadsheets and separate tools, leading to missed opps and duplicate work. Now, everything's centralized, so sales forecasts are more accurate and we can personalize pitches better. Its cut down on admin time bigtime, letting reps focus on selling instead of data entry.
Great platform
What do you like best about the product?
I like how SugarCRM Solution Suite provides a clean interface, strong customization options, and helps streamline sales, marketing, and customer service in one place.
What do you dislike about the product?
It can feel a bit complex at times, with a learning curve for new users and occasional performance slowdowns.
What problems is the product solving and how is that benefiting you?
It helps centralize customer data, automate workflows, and improve visibility across sales and support, which saves time, reduces manual effort, and strengthens customer relationships.
Highly Customisable CRM That Scales
What do you like best about the product?
Its mobile applications (iOS and Android) are also advantageous for remote teams, keeping productivity seamless beyond the office. It also offers exceptional flexibility and customisation. Whether it’s tailored modules, workflows, or dashboards, we were able to mold the platform to fit our unique business processes, not the other way around
What do you dislike about the product?
The learning curve is steep, especially if you're doing deep customisations, requiring dedicated training and technical support.
What problems is the product solving and how is that benefiting you?
SugarCRM helped us centralise sales, service, and marketing data into a single, scalable ecosystem. Automation of workflows and unified customer views have improved operational efficiency and customer experience across departments.
SugarCRM Solution Suite
What do you like best about the product?
SugarCRM provides high customizability and flexibility, allowing businesses to tailor the platform to their specific areas, marketing and service processes. The intuitive user interface and strong automation features help streamline workflows and increase productivity.
What do you dislike about the product?
The learning curve is steep, it is difficult for non technical users to learn it. Performance also lags when it comes to large databases. Some integrations require third party tools or custom development which increases costs and maintenance involved.
What problems is the product solving and how is that benefiting you?
It provides analytics tools offer valuable insights into customer behaviour and business performance. It provides intuitive user interface and It provides integrations as well as it provides strong API support.
Reliable
What do you like best about the product?
They are very confident in what they do and they are doing it very fast. There is always very little of what I have to explain.
What do you dislike about the product?
I don't think there is anything I don't like about this software
What problems is the product solving and how is that benefiting you?
Sales analysis, product performance, customer performance
Positive experience
What do you like best about the product?
It links our existing legacy system and shows great intuitive reporting and visuals for tracking
What do you dislike about the product?
It does the job required i havent got much to dislike
What problems is the product solving and how is that benefiting you?
Shows wide range of data and reporting, assists tracking of opportunities.
Experience with Sugar CRM
What do you like best about the product?
Pipeline Management of Opportunities and integration with MS Outlook
What do you dislike about the product?
I haven't found any dislikes about Sugar CRM in my experience
What problems is the product solving and how is that benefiting you?
Opportunity and pipeline management
perfect
What do you like best about the product?
easy use and makes you familiar with the process get used to it easily
What do you dislike about the product?
some bugs that may interrupt our work flow
What problems is the product solving and how is that benefiting you?
nothing
Maximizing Customer Success with SugarCRM Sell: A Powerful, Streamlined Tool with Room for Growth
What do you like best about the product?
I like Sell's user-friendly interface, powerful automation features, and centralised customer data that make it easier to manage accounts and track customer health. The customisable dashboards and robust reporting tools help you make data-driven decisions, while automation saves time and ensures no client is overlooked. Plus, its integration capabilities streamline workflows, making your team more efficient in driving customer success and satisfaction.
What do you dislike about the product?
Advanced Reporting & Analytics: Although the reporting tools are powerful, more advanced analytics features like predictive modeling or deeper insights into customer behavior could be beneficial for teams focused on long-term success and strategy.
What problems is the product solving and how is that benefiting you?
SugarCRM Sell is helping the customer success team by streamlining account management, automating routine tasks (like follow-ups and renewals), and providing a clear, centralised view of customer data. This reduces manual effort, minimises the risk of overlooking important customer interactions, and helps identify potential issues early—ultimately improving response times and boosting customer satisfaction.
Love the flexibility
What do you like best about the product?
Love the flexibility of being able to make changes on the fly. I can update teh application and see the changes right away.
What do you dislike about the product?
Product itself - some of the naming conventions are questionable. Like in the Calls module, instead of a call status being set to Answered (which doesn't exist), it's set to HELD. Who uses this nomenclature?
But it was easy to change the description we see from HELD to Answered without it affecting the background application.
But it was easy to change the description we see from HELD to Answered without it affecting the background application.
What problems is the product solving and how is that benefiting you?
Keeping track and on-top of Leads and nurturing the client base.
showing 1 - 10