Sugar Sell Premier
SugarCRMReviews from AWS customer
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Great CRM for Growing and Managing Relationships
What do you like best about the product?
SugarCRM makes it easier to track new opportunities and nurture them through the pipeline. I like how the system connects sales and marketing, so I can see which campaigns bring in the strongest leads. The dashboards are clear and help me stay on top of targets and team progress. It’s also helpful that Sugar Serve keeps customer details organized, so I have full context when reaching out.
What do you dislike about the product?
The learning curve in the beginning was a little steep, especially when setting up custom views. It would be nice if the interface felt a bit more modern. At times, pulling complex reports can take longer than expected.
What problems is the product solving and how is that benefiting you?
It’s helping me manage leads from the first introduction all the way to client onboarding. Having one system where sales, marketing, and service connect means I don’t lose sight of important details. This makes my outreach more personal, improves my response time, and helps me build stronger relationships with prospects and customers. It has definitely made my pipeline more organized and my results more measurable.
Reliable CRM for Sales Operations and Team Growth
What do you like best about the product?
SugarCRM gives me a full picture of our sales cycle in one place. I like how easy it is to track leads from the first touch to closing. The reporting is strong and helps me show management exactly where deals stand and where the pipeline needs attention. The connection between Sugar Sell and Sugar Market makes it simple for my sales reps to see how marketing efforts bring in new opportunities.
What do you dislike about the product?
The system feels a little heavy when we pull large reports, and it takes time to load. I also think the mobile app could be more intuitive for field reps who are always on the move.
What problems is the product solving and how is that benefiting you?
SugarCRM helps us keep everything about the customer in one place, so the sales team, marketing, and service all stay aligned. It cuts down on miscommunication and gives clear visibility into the pipeline. Because of this, my reps spend more time selling and less time digging for information. It has made our forecasting more accurate and improved how we follow up with customers after the sale.
SugarCRM Solution Suite Packed with Useful Features.
What do you like best about the product?
SugarCRM Solution Suite is how much time it save me. The automation features take care of routine stuff like workflows and lead follow ups, so I can focus on the bigger picture. The AI assistant is a big plus it helps me spot the most valuable leads with smart predictions and anomaly detection. I also love how easily it connects with tools I already use, Like mailchimp and google workspace. And the dashboards? super flexible and give me real time insights that actually help in making better decisions.
What do you dislike about the product?
SugarCRM Solution Suite feels easy to use and super straightforward. I don't have to dig around too much to find the features I need, which saves time. It may not look as flashy as some other CRMs, but its practical and gets the job done. A little modern touch in the design would make it even better, but , it makes managing my work smooth and simple.
What problems is the product solving and how is that benefiting you?
SugarCRM Solution Suite makes it easier to keep all customer information in one place instead of being scattered across different tools. The automation really helps with lead management, so I don't waste time on repetitive tasks. I like that its AI features guide me toward the prospects that actually matter, which keeps my focus on the right opportunities. Integrations with like google workspace also save me time and make communication smoother. On top of that, the custom reports and dashboards give me clear insights, which helps my team work better and makes decision making a lot easier.
Satisfactory and favorable experience.
What do you like best about the product?
The reports are very simple and easy to understand. We have managed to adjust the system to suit what our business needs and we have also connected it with other tools. Now we use it completely as a system to manage our potential clients.
What do you dislike about the product?
There are some errors in the system that, at times, can interrupt our workflow, causing delays or inconveniences while we perform our daily tasks.
What problems is the product solving and how is that benefiting you?
We see the entire client process, from the first contact to the sale. Everything is in one tool, which helps us improve our marketing strategies.
Flexible CRM that adapts to our processes but requires training
What do you like best about the product?
What I value most is how much control I have over customizing the platform. I can design modules, fields, and dashboards that actually fit the way our company works, instead of forcing people into a rigid setup. It also connects well with other systems, which helps us keep customer data consistent. Having sales, marketing, and service all tied together gives me and my team a complete picture of each customer, which is a big win.
What do you dislike about the product?
The flexibility can be a double edged sword. Without a clear plan, you can end up with cluttered screens and workflows that confuse users. The interface is not always intuitive for new team members, so adoption takes longer than expected. I also wish some of the advanced features came standard instead of requiring extra modules or partner help, which adds cost.
What problems is the product solving and how is that benefiting you?
Before SugarCRM, our customer data was split across multiple tools and hard to manage. Now we have one central place to track everything. This has improved data quality, made reporting more reliable, and streamlined communication between sales, marketing, and support. It saves me time as an admin and helps our teams stay aligned.
A simple CRM where our sales team can keep everything in one place.
What do you like best about the product?
SugarCRM Solution Suite is how easy it makes it to see the whole sales funnel at once. It saves us a lot of time since emails, calls, and meetings are all tracked in one place, and its much easier to focus on the right leads. The automation features like sequences and reminders have made our prospecting way more efficient. The interface is super simple even new team members get the hang of it fast.
What do you dislike about the product?
For smaller teams, it can feel a bit restrictive since some of the more advanced features are only offered in the higher tier plans. The reporting is useful, but at times it feels a little stiff and needs manual tweaking to get the exact insights you're looking for. Also, connecting it with other systems can take a bit of time, and in some cases, I have has to rely on SugarCRM support team for extra helps.
What problems is the product solving and how is that benefiting you?
Using SugarCRM Solution Suite has made keeping all our sales work in one place so much easier. Before, we were constantly hopping between different tools, which was messy and time consuming. Now, tracking calls, following up with leads, and seeing the full pipeline is really straightforward. The analytics are helpful too we can fast spot where things are slowing down, see how the team is doing, and figure out which deals to focus on. Its saved us time and made managing sales a lot less stressful
Marketing operations that scale powerful automation
What do you like best about the product?
Sugar Market is an all in one marketing automation platform that lets our team build campaigns, landing pages, forms, and email journeys without stitching together multiple tools. The campaign builders are drag-and-drop and make it fast to prototype and launch multi step nurtures.
What do you dislike about the product?
There is a real setup and adoption cost. To get the most out of the automation and scoring you need a clear data model, tagging strategy, and some initial cleanup. If you skip planning, campaigns and reports become messy fast.
What problems is the product solving and how is that benefiting you?
Before Sugar Market we had email tools, forms, and campaign tracking scattered across vendors. Market centralized campaign execution, lead scoring, and reporting so marketing became measurably faster at generating qualified pipeline. The integrated CRM connection made it easier to track lead progress, reduce duplicate records, and create a reliable MQL to SQL process.
Good for personalization and monitoring, but with some limits
What do you like best about the product?
What I really like about SugarCRM Solution Suite is how easy it makes it to see the whole process on one place. Tracking emails, calls, and meetings together saves me a lot of time and keeps things organized. The automation features, like reminders and sequences, really help me stay on top follow ups and focus on the right leads. Even for someone new, the interface is simple and doesn't take long to get used to, which makes training the team much easier.
What do you dislike about the product?
Sometimes I feel SugarCRM Solution Suite can be bit limiting for smaller teams because the more advanced features are locked behind the higher priced plans. The reporting works well enough, but if you want specific insights, you often have to tweak things manually. Setting up integrations with other tools also takes some time, and I have noticed that you might need extra help from their support team to get everything running smoothly.
What problems is the product solving and how is that benefiting you?
SugarCRM Solution Suite has really made things smoother for us. Instead of jumping between different tools, we now manage everything in one place. Tracking calls, follow ups, and keeping the pipeline updated feels effortless. The reporting and analytics also give us a clear picture of how the team is doing, where we're stuck, and how we can close deals faster. Its saved us time cut down on confusion, and helped us focus on the opportunities that actually matter.
All in one CRM that works great
What do you like best about the product?
SugarCRM Solution Suite feels very easy to get along with. The layout is simple, nothing confusing, and it actually helps focus on my work instead of figuring out the system. I like how I can track calls and prospect activity in one place, but the email assistant is the real time saver it makes my day to day tasks much lighter. I'm still new to it, but compared to other CRMs I have used in my sales career, this one feels more straightforward and less of a headache.
What do you dislike about the product?
So far, I don't really have any major complaints about SugarCRM Solution Suite. The only bump in the road was when I tried to upload a spreadsheet with my old prospects. For some reason, the company names didn't carry over, and I had to type them in manually. I'm not even sure if I just missed a step myself it feels more like me still getting used to the system than an actual problem with the platform.
What problems is the product solving and how is that benefiting you?
Honestly, managing prospects and client communication used to feel like a mess switching between spreadsheets, emails, and different tools all the time. SugarCRM Solution Suite makes it so much easier by putting everything in one place. I can track leads, manage conversations, and keep all client info organized without constantly jumping around. It just makes work feel smoother and less stressful. I'm really curious to dive in and see all the ways it can help me work smarter, not harder.
Helps Keep Everything in One Place
What do you like best about the product?
SugarCRM lets me change things the way our team needs. I can add new fields, move stuff around, and even build dashboards that show the important numbers. It feels like I’m in control, and I don’t need to be a super coder to do it. It also makes it easy to see all our customer details without jumping between different tools.
What do you dislike about the product?
The hardest part is that it’s not simple for new people. At first the menus look confusing, and it takes time to learn where everything is. If you don’t practice, you can get lost. Some reports also need extra steps, which feels slow when you’re in a hurry.
What problems is the product solving and how is that benefiting you?
Before, we had customer notes and deals saved in many different places. It was messy. Now, everything is stored in one system, so we don’t miss things. It saves me a lot of time and helps the sales team focus on customers instead of searching for data. It makes our work cleaner and easier every day.
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