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    Cordial

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    Sold by: Cordial 
    Cordial is the cross-channel marketing and data platform for customer-obsessed brands. Collect all of your customer data in one platform, and use it to build audience segments, discover trends, and automate customer experiences at enterprise scale.

    Overview

    Cordial's cross-channel messaging and data platform is designed for agile marketing teams and technologists to send personal, relevant, and intelligent messages across any channel. Activate unlimited amounts of customer data up-to-the-second and connect with complex business data, regardless of its structure or schema. Empower your teams to create, experiment, and validate their strategies in real-time, transform your processes, and deliver business-changing customer engagement.

    Messaging Channels Deliver a unified brand experience personalized to each person across all channels including email, sms, mobile app, web acquisition and REST channels.

    Agile Marketing User Interfaces Empower your teams to work better, faster, smarter developing reusable, scalable messaging workflows and creating personalized messages in a single platform.

    Cordial Data Platform Collect all of your customer and business data from anywhere in your tech stack and activate it for immediate use in your messaging programs.

    Custom pricing is available for any volume of messages across email, SMS and mobile app. Full platform includes unlimited data, contacts, attributes and real-time events. Additional discounts may apply for multi-year duration and payment terms.

    For custom pricing, EULA or a private offer, please contact us at aws-marketplace@cordial.com .

    Highlights

    • Cordial empowers marketing teams to create personal relationships with every customer. Our vision is to build technology for teams to communicate cordially--delivering messages that are personal, relevant, and intelligent.
    • Cordial is powered by and runs only on AWS.
    • Cordial and AWS work closely together to service our joint clients in Retail, eCommerce, Healthcare, Media/Publishing & Digitally Native Businesses (DNB)

    Details

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    Delivery method

    Pricing

    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (2)

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    Dimension
    Description
    Cost/12 months
    Cordial Enterprise
    Full platform with up to 750 million emails
    $375,000.00
    Cordial Mid Market
    Full platform with up to 125 million emails
    $125,000.00

    Vendor refund policy

    Fees are non-cancellable and non refundable, except as required by law. Contact your Client Success Manager (CSM) to discuss your specific situation.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    Each client is assigned a named Client Success Manager (CSM). The Cordial knowledgebase is available at support.cordial.com. Support can be reached via email at support@cordial.com .

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

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    48 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Marketing and Advertising

    Very good.

    Reviewed on Oct 09, 2024
    Review provided by G2
    What do you like best about the product?
    It is extremely versatile and helpful! It is easy to implement in my project and their friendly customer support staff is always at the order of the day. I use it daily in my projects and it integrated so well that I have boosted my efficiency so much that I'll be the next CEO of my company!
    What do you dislike about the product?
    I would like a better user interface. It is not very user friendly.
    What problems is the product solving and how is that benefiting you?
    I do not need a social media team anymore since I have successfully automated my posts so that I get free marketing.
    Retail

    Great service with many features and helpful employees

    Reviewed on Jan 11, 2024
    Review provided by G2
    What do you like best about the product?
    The willingness from the Cordial team to help us with complex projects.
    What do you dislike about the product?
    There are a few featuers that are not yet avaiable in an auomtated way such as DOW and TOD optimization.
    What problems is the product solving and how is that benefiting you?
    We send transactional, triggered and promotional emails to our subcribers using Cordial. They have assisted us in using best practices to bucket our subscriber list and target audiences accordingly to increase CTR and CVR.
    madeline h.

    Cordial - Tailor to your liking

    Reviewed on Dec 15, 2023
    Review provided by G2
    What do you like best about the product?
    I like best that I can come to my cordial team with ideas for new automations, blocks, anything, and they will be able to make something specific for my needs.
    What do you dislike about the product?
    I dislike how often I run into problems with some of these blocks whether they not be compatible with others or what have you.
    What problems is the product solving and how is that benefiting you?
    Being able to use push and email notifications within the same customer journey.
    Mudit V.

    Efficient and potential tool for empowering email marketing automation

    Reviewed on Aug 17, 2023
    Review provided by G2
    What do you like best about the product?
    The software and its UI are very easy to understand and perform and complete all the tasks with high level of accuracy.
    The best and intuitive feature of Cordial is its personalising and customising email feature. And also it supports to send and migrate the data from one server to another.
    For marketing over email and social media, everything is possible with Cordial, no limitation or boundation have been experienced here.
    Its a very helpful tool for configuring the data and content all at one location, best for optimising the information.
    For alligning all your business marketing and campaigning, it has a lot of successing tools for making it possible for you.
    The most amazing feature of it is that it has wide range of advanced features, and has the capability and ability of handling multiple social media handles simultaneously.
    The automated tools here are very helpful, the AI tools will make the marketing work fully automated and will consume less time in processing. This will basically result in increasing of business and productivity.
    The automated email marketing and social marketing helps in targeting and gathering more and more interested audience towards your services.
    What do you dislike about the product?
    The report geenration feature is quite not working properly, and does not provide proper and analytical results everytime you require to generate reports.
    Splting of window or screen or duplicating the screen is quite complex and difficult at some instances, does not support this feature while processing any automation or uploading.
    What problems is the product solving and how is that benefiting you?
    Making it possible for us in processing and publishing automation marketing, and the wide varierty of AI tools helps in doing the marketing work in our organisation intuitively.
    Helped a lot in making a good connection with customers by regulary engaging them with automated emails and campaigns over social medias.
    Retail

    Rapid migration and upgrading to Shopify in under 10 months

    Reviewed on Apr 25, 2023
    Review provided by G2
    What do you like best about the product?
    Very customizable and easy to adapt both the browser-based UI and API to any system requirements. Support staff goes above and beyond to deliver results
    What do you dislike about the product?
    Login timeouts always appear between tasks or looking away to answer an email. Can be tricky to duplicate a window to view user event data while coding.
    What problems is the product solving and how is that benefiting you?
    Email Capture, Marketing Automation, Abandon Cart, Notify when back-in-stock, Email Segmentation and Reactivation, Post Purchase marketing, Transactional Emails.
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