Sold by: Cadient LLC
Deployed on AWS
Train a custom AI agent on your HR policies and employee handbooks to deflect up to 85% of L1 HR helpdesk tickets and give employees instant answers 24/7.
Overview
SmartCommunicate - AI-Powered HR Helpdesk Automation
SmartCommunicate enables HR teams to deploy a custom AI agent trained on their own HR policies, benefits guides, and employee handbooks. Powered by Claude Sonnet 4.6, it deflects up to 85% of L1 HR helpdesk tickets - so your HR team can focus on strategic work that actually matters.
The Problem
HR helpdesks are overwhelmed with repetitive L1 inquiries: benefits eligibility, PTO balances, payroll questions, onboarding procedures, and policy lookups. These tickets consume valuable HR bandwidth, create employee frustration due to slow resolution times, and scale exponentially as your workforce grows.
How It Works
SmartCommunicate transforms your HR documents into an intelligent, always-available helpdesk assistant in three simple steps:
1. Configure Your HR Agent Define your agent's scope (benefits, policy, payroll, onboarding) and set guardrails so it only answers from your approved HR content.
2. Upload Your HR Documents Upload employee handbooks, benefits guides, PTO policies, and payroll documentation. SmartCommunicate extracts and indexes the content as your agent's knowledge base. Supports PDF, DOCX, and TXT files, including scanned documents via OCR.
3. Deploy to Your Employees Embed the HR assistant on your intranet, HRIS portal, or internal site with a single script tag. Employees get instant answers around the clock.
Key Capabilities
- Policy-Grounded Answers - The agent responds exclusively based on your uploaded HR documents. No hallucinations, no off-policy answers - just accurate information employees can rely on.
- Multi-Format Document Support - Ingest PDF handbooks, DOCX policy documents, and TXT files. Handles text extraction and processing, including scanned documents via OCR.
- Secure Internal Deployment - Whitelist your intranet or HRIS portal domains so the HR assistant is only accessible to your employees, not the open web.
- Instant 24/7 Availability - Employees receive immediate answers to HR questions at any time, eliminating wait times and backlog buildup.
- Simple Embedding - Deploy with a single JavaScript snippet copied into your site's body tag.
Categories Automated
- Benefits and enrollment questions
- Policy lookups (PTO, remote work, compliance)
- Payroll and tax document inquiries
- Onboarding and IT access requests
Business Impact
- Deflect up to 85% of L1 HR tickets with AI
- Reclaim hundreds of HR team hours annually
- Reduce average ticket resolution time significantly
- Improve employee satisfaction with instant responses
- Free HR capacity for strategic, high-value initiatives
Built for Enterprise Security
SmartCommunicate combines Claude's advanced reasoning with a secure, enterprise-grade HR document pipeline. Every answer is grounded in your policies and domain-restricted to authorized internal portals. Your HR data stays protected while employees get the answers they need.
Get Started
Deploy your first HR AI agent and start deflecting L1 tickets immediately. SmartCommunicate scales from small teams to large enterprises with plans designed to grow alongside your organization.
Highlights
- Deflect up to 85% of L1 HR helpdesk tickets by training a custom AI agent on your own HR policies, benefits guides, and employee handbooks. Powered by Claude Sonnet 4.6, SmartCommunicate provides policy-grounded answers 24/7 - no hallucinations, no off-policy responses. Employees get instant answers to benefits, PTO, payroll, and onboarding questions while your HR team reclaims capacity for strategic work.
- Deploy in three simple steps: configure your agent's scope and guardrails, upload HR documents (PDF, DOCX, TXT - including scanned documents via OCR), and embed on your intranet or HRIS portal with a single script tag. SmartCommunicate extracts and indexes your content automatically, creating an intelligent knowledge base that answers strictly from your approved HR materials.
- Enterprise-grade security with domain whitelisting ensures your HR assistant is only accessible to employees on authorized internal portals - never the open web. Scales from small teams to large enterprises, automating the most bandwidth-intensive L1 categories: benefits and enrollment, policy lookups, payroll and tax documents, and onboarding and IT access requests.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Starter | ~3,750 messages/month, 40 MB knowledge base, AI chatbot, document knowledge base, website embedding. | $199.00 |
Growth | ~7,500 messages/month, 100 MB knowledge base, includes all Starter features. | $299.00 |
Enterprise | Unlimited messages, unlimited knowledge base, priority support, custom integrations, dedicated account manager. | $10,000.00 |
Dimensions summary
You choose one of three tiers based on message volume and knowledge base size. Starter covers about 3,750 messages per month with a 40 MB knowledge base. Growth raises those limits to about 7,500 messages and a 100 MB knowledge base, and includes all Starter features. Enterprise removes the caps with unlimited messages and knowledge base, and adds priority support, custom integrations, and a dedicated account manager. Pricing scales as your usage and support needs grow, so you move up when message volume or content storage exceeds a tier's limits.
Top-of-mind questions for buyers
A message is one exchange in the chat, such as an employee question or the assistant's reply. Starter allows about 3,750 messages per month and Growth about 7,500. Enterprise removes the monthly cap. Message volume tracks how often employees use the HR assistant.
Each tier sets a message and storage cap. Starter allows a 40 MB knowledge base, Growth 100 MB, and Enterprise is unlimited. When your usage or content exceeds a tier's caps, you move to a higher tier. This transition is not automatic; you select the plan that fits.
Starter and Growth include standard support and website embedding. Enterprise adds priority support, a dedicated account manager, and custom integrations that connect the assistant to other systems. These extras come with the removal of message and knowledge base caps, so Enterprise fits larger or high-touch deployments.
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Vendor refund policy
All purchases are non-refundable. For questions regarding your subscription or billing, please contact support@cadienttalent.com .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Customer support email address : support@cadienttalent.com
Standard support is included on all SmartCommunicate plans. For Enterprise customers, priority support, custom integrations, and a dedicated account manager are available. For support inquiries, including product usage questions, troubleshooting, and account issues
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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