Sold by: New Relic
Deployed on AWS
New Relic combines configuration monitoring and real-time health metrics with a dynamic, tag-driven approach to dashboards and alerting to easily visualize, analyze, and troubleshoot your entire AWS infrastructure including SAP.
4.4
Overview
New Relic is an Intelligent Observability Platform providing engineers with full visibility into the performance of their AWS cloud services alongside their entire stack. New Relic includes:
- Telemetry Data Platform to ingest, analyze, and alert on all your metrics, events, logs, and traces
- Full-Stack Observability to quickly visualize and troubleshoot your entire software stack in one connected experience
- Applied Intelligence to automatically detect anomalies, correlate issues and reduce alert noise
New Relic offers developers deep integration across AWS' technology stack, making it easy for technology teams to send telemetry data from AWS services into New Relic to observe the health and performance across their full AWS environment, from Amazon EKS and AWS Lambda through AWS Kinesis, Amazon CloudWatch, and AWS Distro for OpenTelemetry.
New Relic for SAP Monitoring: New Relic offers a best-of-breed observability solution specifically designed for SAP environments to eliminate business process interruptions. It provides one-step observability across SAP and non-SAP applications with built-in, agentless SAP integration and out-of-the-box functionality that delivers immediate business value.
Superior RISE Support: Our agentless architecture is ideal for RISE with SAP environments, offering a fast, lightweight, and non-invasive way to gain full-stack visibility.
Choose to purchase New Relic or gain access to the New Relic free tier from the AWS Public MarketPlace at https://aws.amazon.com/marketplace/pp/B08L5FQMTG .
For custom pricing, EULA, or a private contract, please contact AWSMarketplace@newrelic.com for a private offer.
Highlights
- Ingest, analyze, and alert on all your metrics, events, logs, and traces-in one place.
- Quickly visualize and troubleshoot your entire software stack in one connected experience to automatically detect anomalies, correlate issues, and reduce alert noise.
- Provide unique agentless monitoring for ABAP systems along with support for SAP RISE, ECC, S/4HANA, BTP, CALM, Fiori, Ariba, PI/PO, BW and 175+ monitoring points with insights into CPU, HANA/non-HANA databases, RFC details, backgrd jobs, and IDoc.
Details
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Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
NR Platform | NR platform with auto-billing of overages | $100,000.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
|---|---|
Additional overages as defined in contract and at newrelic.com/pricing | $0.01 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law. New Relic may suspend or terminate the Services, in addition to other rights and remedies, if fees are past due. The products selected by you in this ordering documentation are deemed accepted upon the provisioning of the applicable products by New Relic for your use.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
New Relic offers a variety of technical resources, including the New Relic Docs Site, New Relic University, New Relic Open Source Projects, and the New Relic Community. Learn more about these in our Finding Help Doc (https://docs.newrelic.com/docs/accounts-partnerships/education/getting-started-new-relic/finding-help ). https://support.newrelic.com/ ; AWSMPOrders@newrelic.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Telemetry Data Ingestion and Analysis
Ingests, analyzes, and alerts on metrics, events, logs, and traces in a unified platform
Full-Stack Observability
Visualizes and troubleshoots entire software stack in one connected experience with integrated AWS service monitoring including Amazon EKS, AWS Lambda, AWS Kinesis, Amazon CloudWatch, and AWS Distro for OpenTelemetry
Anomaly Detection and Alert Correlation
Automatically detects anomalies, correlates issues, and reduces alert noise through applied intelligence capabilities
Agentless SAP Monitoring
Provides agentless monitoring for ABAP systems with support for SAP RISE, ECC, S/4HANA, BTP, CALM, Fiori, Ariba, PI/PO, and BW with 175+ monitoring points including CPU, HANA/non-HANA databases, RFC details, background jobs, and IDoc insights
Tag-Driven Dashboard and Alerting
Implements dynamic, tag-driven approach to dashboards and alerting for infrastructure visualization and configuration monitoring
Full-Stack Observability
End-to-end monitoring of AWS applications and infrastructure from code level insights to end-user tracing with robust configuration options
AI-Powered Root Cause Analysis
Davis AI engine performs precise root cause analysis showing causation and correlation to drive automated remediation and reduce mean time to resolution
Generative AI Application Monitoring
Real-time monitoring, optimization, and security of Generative AI applications, LLMs, and agentic workflows with cost optimization, hallucination detection, and PII leakage guardrails
Runtime Application Security
Built-in Runtime Application Self-Protection that autonomously detects and blocks threats across AWS-hosted applications with real-time vulnerability and threat detection
AWS Native Integration
Out-of-the-box compatibility with 100+ AWS native technologies including EC2, Lambda, ECS, EKS, Fargate, Bedrock, and EventBridge for seamless deployment and correlation
AI-Powered Root Cause Analysis
Automatically investigates alerts and pinpoints root causes with 5x faster analysis capabilities.
Natural Language Query Interface
Enables querying of observability data using conversational natural language to identify issues and receive actionable insights.
Real-Time Anomaly Detection
Detects system anomalies in real-time to prevent incidents before they impact users.
OpenTelemetry Integration
Supports standardized OpenTelemetry integration for unified data collection across logs, metrics, and traces in cloud-native environments including Kubernetes, serverless, and microservices.
Multi-Tiered Storage Architecture
Implements multi-tiered storage and data management capabilities to optimize telemetry data retention and reduce storage costs.
Standard contract
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Customer reviews
Mohd D.
Easy Setup, Powerful Insights, but Overwhelming for Beginners
Reviewed on Oct 29, 2026
Review provided by G2
What do you like best about the product?
I like that New Relic gives me a detailed view of my website and helps me diagnose every little bit so I can improve it. I use it to find slow SQL queries and functions, including PHP processes that take a lot of time. The interface is very good, with multiple graphs and different ways to view the data that make it easy to understand. Setup was very easy: I just added a snippet to my website, and it took about five minutes.
What do you dislike about the product?
I think New Relic can be overwhelming for beginners because it has so much to offer, with many tabs and so much data that it can be difficult to understand. I’d like a simple interface toggle so beginners can start with a simple view and advanced users can switch to more advanced features.
What problems is the product solving and how is that benefiting you?
New Relic helps me identify slow queries and functions on my website by giving me a detailed view into the processes, so I can fix them.
Anonymous
Easy-to-Use Monitoring with Deep Diagnostics, Despite a Crowded UI
Reviewed on Oct 29, 2026
Review provided by G2
What do you like best about the product?
I find New Relic easy to use and easy to dig deep into issues. I use it for server and application monitoring, and I value the database query explorer. The initial setup was easy.
What do you dislike about the product?
I sometimes find the New Relic interface too complex and overwhelming, with too many options and things on the same screen.
What problems is the product solving and how is that benefiting you?
New Relic makes it easy for me to monitor our infrastructure and applications.
Sourabh G.
A popular and feature-rich observability tool
Reviewed on Oct 27, 2026
Review provided by G2
What do you like best about the product?
It gives a clear picture of system performance, availability, and metrics. It’s a good tool for day-to-day monitoring and reporting. It also integrates well with different tools, and the query language is easy to learn.
What do you dislike about the product?
The pricing is a bit expensive, and it can get even higher as you add more integrations and manage a larger number of systems. Custom monitoring is also somewhat complex to set up and work with.
What problems is the product solving and how is that benefiting you?
Instead of manually checking multiple systems and logs, we can get a clearer picture of what’s happening from a single place. This helps us troubleshoot faster, identify issues more quickly, and ultimately provide a better experience for customers.
Sarthak S.
Excellent API Performance Visibility and Backend Health Monitoring
Reviewed on Oct 27, 2026
Review provided by G2
What do you like best about the product?
New Relic provides excellent visibility into API performance and backend application health. At PARK+, I used it to monitor API response times, track performance issues, and identify potential bottlenecks in the system. Its dashboards and monitoring capabilities made it easier to understand application behavior and investigate performance degradation. It is particularly useful for backend teams working with multiple APIs and services, as it helps narrow down issues and improves troubleshooting efficiency.
What do you dislike about the product?
The platform can take some time to get familiar with, especially when configuring dashboards, alerts, and advanced monitoring features. Depending on the volume of telemetry data, managing costs and deciding which metrics to track can also require attention. A simpler initial setup and more straightforward configuration for new users would improve the experience.
What problems is the product solving and how is that benefiting you?
New Relic helps monitor API performance, track response times, and identify backend application issues before they significantly affect users. At PARK+, it helped me investigate slow APIs, understand application performance, and troubleshoot production issues more efficiently. Having performance metrics and monitoring data in one place made it easier to identify bottlenecks and maintain the reliability of backend services.
Raghavendra R.
Detailed Performance Insights, with Room to Streamline MCP
Reviewed on Oct 25, 2026
Review provided by G2
What do you like best about the product?
I like New Relic's UI because it clearly shows, line by line, where there are problems and gives me detail about controller performance and running issues. I use it to check page- and controller-level performance, see where performance is lagging, and identify which query or code line is causing a production issue. When the UI is confusing, MCP gives me more detail, including how long a query took and how often the issue occurs. Once I understand it, New Relic is very smooth to use and takes very little time.
What do you dislike about the product?
I found the initial setup a little confusing, especially with multiple applications, and it needed some expert guidance. With MCP, I wish it would ask which app to check before running the tools, because otherwise it can consume a lot of tokens. Once I understood the setup, it was smooth to use.
What problems is the product solving and how is that benefiting you?
I use New Relic to see how long my controllers and queries take, where performance lags, and which lines have problems. Its UI gives me clear, line-by-line detail on controller performance and running issues.