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Unusable, untested junk. Useless support

  • By C Drake
  • on 11/21/2013

This appliance is expensive. It does not work. Practically every aspect of admin requires a java console, but after trying half a dozen different PCs, each with multiple browsers, nothing at all gets their applet to load.
Google suggests this is a common well-known and frustrating problem, but stops short of giving work-arounds.

Luckily, this appliance includes support (supposedly):
http://www.citrix.com/global-partners/amazon-web-services.html

" NetScaler VPX ... available on the AWS Marketplace ... including ... a pay-as-you-go model that includes support. "

This, as it turns out, is news to everyone who works in Citrix support.

So yeah - I've wasted 2 hours on the phone to Citrix support folks who are clearly paid a bonus for the number of customers they can refuse to give support to.

Avoid this, unless you're keen to get nothing else done all day, and still have nothing working at the end...


  • By Andrew
  • on 06/28/2021

Citrix ADC in AWS has evolved over time and made cloud-aware to perform optimally in enterprise/ production scenarios. Take a look at recent performance report - https://www.citrix.com/blogs/2021/01/12/tolly-group-confirms-citrix-adcs-performance-leadership/ . Refer to various deployment and configuration automation options here - https://docs.citrix.com/en-us/citrix-adc/current-release/deploying-vpx/deploy-aws.html