Good product, but phenomenal support
We're migrating away from NAT instances and six Virtual Private Gateway connections to a single instance running pfSense. So far, everything works well and we'll cut our VPN costs by more than 50%. Good stuff. But wow, what support! I opened a ticket to get some help configuring IPSec tunnels, and was instantly into a live session with their support rep – and it turned into a multi-hour marathon with a highly capable tech on the other end. We wound up debugging a whole bunch of things beyond the simple IPSec problem, and he stuck with it until we had everything up and running smoothly. So yeah, the product is good, the pricing is good, but the people behind it are awesome!