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Reviews from AWS customer

8 AWS reviews

External reviews

70 reviews
from and

External reviews are not included in the AWS star rating for the product.


    ManjunathA

Effective in protecting web applications include web filtering, DDoS protection, and geo-location blocking

  • May 12, 2025
  • Review from a verified AWS customer

What is our primary use case?

The FortiWeb Web Application Firewall (WAF) is used when customers want to publish their sites and protect their internal public websites. Some customers ask to protect their AWS or Azure network, and during that time, we also suggest the web solution. In the network, we can use next-generation firewalls upstream or in flows wherever required, making it mandatory with the parameter-level layer security.

We focus on websites with FortiWeb Web Application Firewall (WAF). Features such as anomaly input validation, XML protection, and API protection are already present, but we also need configuration settings that indicate the advantages or disadvantages of enabled features. If the GUI includes notifications and improved logging capabilities that allow us to see traffic and store logs for six months, that would be very helpful.

What is most valuable?

The features of FortiWeb Web Application Firewall (WAF) that have proven most effective in protecting web applications include web filtering, DDoS protection, geo-location blocking, and blocking SQL injection attacks.

The AI machine learning capabilities included in FortiWeb Web Application Firewall (WAF) analyze patterns effectively. For example, if any user tries to input any text format in a web form mistakenly using SQL queries, the web solution detects the input, checking whether it's impacting or analyzing queries in the database. Everything is analyzed to ensure protection.

What needs improvement?

Their AI technology is good. Overall, Fortinet is only good.

The improvement needed is in their response time. In the past three to four years, whenever we called for support, they responded quickly, often within five to ten minutes, and addressed our issues immediately. Now it takes longer, and they talk about SLA and 48-hour response times. Even with critical issues, they say, 'Okay, that ticket is assigned; we need to wait for their update in four hours or two hours,' which is taking too long now.

If there are issues, we need to contact the development team since we don't have configurations we can do ourselves; most features or configurations are managed by the development team. The graphical user interface looks difficult to understand, as other products allow us to see all features in one place.

The AI in FortiWeb Web Application Firewall (WAF) is just a checkmark option. To use machine learning features, we only need to enable or disable it. However, we must check how useful it is in real-time environments to determine how it protects or identifies threats.

There are features like web filtering, DDoS protection, geo-location blocking, SQL injection blocking, anomaly input validation, XML protection, and API protection already present, however, we also need configuration settings that indicate the advantages or disadvantages of enabled features. If the GUI includes notifications and improved logging capabilities that allow us to see traffic and store logs for six months, that would be very helpful. Currently, we cannot see any logs for allow traffic or monitor daily traffic effectively, which requires external syslog servers or cloud subscriptions. If inbuilt larger logging capability is added, it would enhance usability, and features like clickable options to unblock or create exceptions would greatly assist customers in managing their websites.

For how long have I used the solution?

I have been working with them for Five years.

How are customer service and support?

The technical support by Fortinet is good. The back-end development team is available, and if any issue arises, they will help us immediately by providing solutions when contacted.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

The pricing for FortiWeb Web Application Firewall (WAF) is reasonable. That said, it depends on how many websites we need to protect. The licensing is based on the number of websites or individually. If the customer has multiple websites, the price reduces automatically since it depends on the number only. If the customer wants to buy initially, there is a default license available.

When going for multiple websites, the price also reduces.

What other advice do I have?

I am providing next-generation firewalls or FortiWeb Web Application Firewalls (WAF).

Both web application firewalls and next-generation firewalls are available, which we are doing daily.

I usually recommend the FortiWeb Web Application Firewall (WAF) for various types of companies, including retail, hospitals, manufacturing, construction, and banking.

It is the best option on the market.

I rate FortiWeb Web Application Firewall (WAF) eight out of ten.


    JavedHashmi

Delivers robust security with significant ROI and seamless integration

  • April 04, 2025
  • Review provided by PeerSpot

What is our primary use case?

Our primary use case for Fortinet FortiWeb is application security, specifically web application security for our customers. We focus on securing their web apps, as the major purpose is to provide strong application security.

What is most valuable?

The most valuable features of Fortinet FortiWeb are its basic features of WAS top ten, DDoS attacks, and bot attacks. Additionally, the machine learning-based threat detection is significant, as it uses a learning method that eases the configuration burden, making it very useful. The AI-driven threat detection enhances protection capabilities, and the product is equipped with hardware acceleration, improving performance considerably. Fortinet has improved its performance multifold.

What needs improvement?

The cloud-based security service of Fortinet FortiWeb could be enhanced to match the level of providers like Cloudflare. Right now, it is more focused on on-prem solutions, and there is a need to strengthen its cloud presence to offer comparable services.

For how long have I used the solution?

I have been working with Fortinet FortiWeb for three to four years.

What was my experience with deployment of the solution?

We have deployed Fortinet FortiWeb within a week for multiple setups, depending on the number of services. Generally, we have not encountered many difficulties with deployments across various use cases.

What do I think about the stability of the solution?

In terms of stability, Fortinet FortiWeb is very stable. We have not faced any significant issues during deployments, and it functions as expected without major hiccups.

What do I think about the scalability of the solution?

We haven't conducted very large deployments, but there have been no complaints regarding performance or scalability from our customers, so scalability has not been a challenge for us.

How are customer service and support?

Fortinet's customer support needs improvement. The expertise of engineers varies across different time zones, affecting the effectiveness of the support provided, especially during our daytime.

How would you rate customer service and support?

Negative

How was the initial setup?

The initial setup of Fortinet FortiWeb is easy. Compared to other solutions like Check Point, setting it up is straightforward.

What was our ROI?

Our customers have seen a significant ROI with Fortinet FortiWeb. The three to five years TCO (Total Cost of Ownership) is very favorable.

What's my experience with pricing, setup cost, and licensing?

Fortinet FortiWeb is cost-effective compared to solutions like F5. It offers strong performance for the price, providing substantial value for our customers.

What other advice do I have?

Fortinet FortiWeb is a good and underrated product for web application security. It's especially beneficial for those already using Fortinet firewalls, offering a unified interface and comprehensive security. Integration with existing infrastructures, including custom applications, has been smooth without notable challenges. I would rate the overall solution as an 8 out of 10.


    Mohammed S.

I'm an technical support for a lot of network security products

  • March 27, 2025
  • Review provided by G2

What do you like best about the product?
FortiWeb is the best Solution for the company that publish it's Website or the company that need to access the internet
What do you dislike about the product?
Nothing it's a customized product for the big organization
What problems is the product solving and how is that benefiting you?
It can filter all the URLs and customize the sites that I can login and also help me to protect my network from any attacks.


    reviewer2641242

Offers competitive pricing and robust channel support with good training

  • January 09, 2025
  • Review provided by PeerSpot

What is our primary use case?

I mentioned that the firewalls, such as the one from Fortinet, help protect my infrastructure from outside attacks. They perform a lot of network scanning and do not allow any unauthorized person to access my details and data. That's their application. A similar action is performed by the web application firewall, where web applications are restricted to certain users. This means that not anyone with malicious intent can access my web application content.

What is most valuable?

The good thing about Fortinet is that their enablement is very good in terms of training me and enabling resources on their technology.

Secondly, if I look at their pricing, Fortinet's pricing is way more competitive than Cisco or Palo Alto. They have almost 45% share in the firewall market, as per IDC. Fortinet is a large-sized company where their channel program is very robust and very flexible. They also understand the different personas of the channel stakeholders. In that way, they are rapidly growing in the channel ecosystem space and have started getting a lot of business. They are replacing many big traditional players in that space.

What needs improvement?

There are some issues pertaining to the migration. If some of my customers want to migrate from F5 to Fortinet Firewall, or the Fortinet WAF solution, there are some migration issues since I cannot migrate all the elements quickly using Fortinet Firewall. There is some integration work required to do that.

For how long have I used the solution?

I have been working with Fortinet for almost one year and eight or nine months.

How are customer service and support?

Their support is truly exceptional when I compare it with similar large-sized companies. In that category, they are top-notch at this point in time.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I was with SquadCast earlier.

Which other solutions did I evaluate?

F5 is a leader. They have some technical supremacy. F5 is more in demand, however, other players like Radware are also available in the market.

What other advice do I have?

I would rate the solution eight out of ten at least.


    Bart Homblé

Seamless integration and has enhanced security management

  • November 29, 2024
  • Review provided by PeerSpot

What is our primary use case?

FortiWeb is used for protecting against malicious activities, such as SQL injections, for outward-facing web forms.

What is most valuable?

The most valuable features of FortiWeb include its dashboard and out-of-the-box integrations with other Fortinet products, which enhance its effectiveness. FortiWeb's position as part of the Fortinet platform makes it particularly beneficial for Fortinet customers, offering seamless integration and operational cost savings.

What needs improvement?

There is room for improvement in the portability on multi-cloud environments. Enhanced DDoS integration to make FortiWeb more unified with other Fortinet products could be beneficial.

For how long have I used the solution?

I have personally been working with FortiWeb for approximately two years.

What do I think about the stability of the solution?

I would rate the stability of FortiWeb as nine out of ten, indicating highly stable performance.

What do I think about the scalability of the solution?

I would rate the scalability of the product a seven out of ten. While it is multicloud-enabled, there is more automation in other products that may better suit complex environments.

How are customer service and support?

I would rate the customer service and support as nine out of ten.

How would you rate customer service and support?

Positive

What about the implementation team?

Our team, consisting of three certified Fortinet engineers, handles the deployment, although globally, Exclusive Networks has a large team of certified engineers.

What was our ROI?

Operational costs decrease when using FortiWeb within the Fortinet stack due to integrated assessments and security event management.

What's my experience with pricing, setup cost, and licensing?

I would rate the licensing cost as seven out of ten, considering it good value for money. The price is affordable and reasonable for the features offered.

Which other solutions did I evaluate?

We also work with other vendors such as F5, Proofpoint, and Palo Alto, however, Fortinet stands out for its holistic vision of cybersecurity.

What other advice do I have?

Overall, I would rate FortiWeb an eight out of ten for existing Fortinet customers due to its seamless integration and good value for money.


    Ishan Kumara

Secures APIs with effective protection against web threats

  • November 28, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use FortiWeb to connect external APIs to our on-prem data center solutions.

What is most valuable?

We use FortiWeb for extended protection profiles to mitigate SQL injection and other web application threats. It is effective against web application threats and helps with our API protection and load balancing.

Additionally, it is cost-effective compared to other solutions.

What needs improvement?

They could integrate some kind of machine learning and AI facilities to automate workflows. We need to update regular patches frequently, and it requires regular installation and testing of these patches.

For how long have I used the solution?

We have been working with FortiWeb for almost five years.

What do I think about the stability of the solution?

It is stable for us, showing good performance in handling web security.

What do I think about the scalability of the solution?

I would rate its scalability at six because we have to increase our CPU and memory capacities, as it is confined to CPU and memories.

How are customer service and support?

I would rate the customer service and technical support between eight and nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup is easy to manage.

What was our ROI?

It helps us save costs, about 20% to 30%.

What's my experience with pricing, setup cost, and licensing?

In comparison to other solutions, the price is reasonable.

What other advice do I have?

FortiWeb is suitable for medium-scale companies. I recommend using this solution.

I'd rate the solution nine out of ten.


    reviewer2588226

Efficient threat prevention and reporting with strong ROI

  • November 12, 2024
  • Review provided by PeerSpot

What is our primary use case?

We are studying ClearPass as a solution. I was requesting a comparison between Aruba ClearPass and FortiWeb Forti.

How has it helped my organization?

FortiWeb has been a helpful investment in our network.

What is most valuable?

The reporting and token system is good. The AI machine learning was qualified to block and report any suspicious activity.

What needs improvement?

I see no room for improvement at the moment.

For how long have I used the solution?

I have been familiar with FortiWeb for about three years now.

How are customer service and support?

The technical support is very helpful. I rate their technical support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I only worked with similar solutions as a POC.

How was the initial setup?

The initial setup was easy.

What was our ROI?

FortiWeb has been a good investment, helping our network and providing a return on investment.

What's my experience with pricing, setup cost, and licensing?

The pricing of Fortinet FortiWeb is affordable and competitive.

What other advice do I have?

I recommend FortiWeb to others. I wish there were more integration with Azure systems.

I'd rate the solution ten out of ten.


    Muhammad-Jahangir

Reliable, effective web server protection with room for deployment expertise improvement

  • November 12, 2024
  • Review provided by PeerSpot

What is our primary use case?

The primary use case involves using FortiWeb to protect web servers from various malicious activities by integrating it into a firewall with features like URL filtering and application control. Additionally, it was deployed to meet the requirements of PCI DSS.

How has it helped my organization?

FortiWeb has been helpful in securing our web servers effectively. Fortinet FortiWeb is reliable, providing seamless protection and peace of mind regarding the security of our web applications.

What is most valuable?

FortiWeb has antivirus, web filtering, and application control features. Being part of the next-generation firewall, it's highly effective in ensuring security. The capability to protect from malicious activities is significant, alongside other features like application control.

What needs improvement?

I cannot provide feedback on what needs improvement as I haven't used other solutions to compare it against and therefore cannot identify any areas lacking in FortiWeb. Overall, FortiWeb is reliable.

For how long have I used the solution?

It's been a year since I last used FortiWeb, while I previously configured and used it actively.

What do I think about the stability of the solution?

FortiWeb is reliable in terms of stability. There haven't been specific downtimes or technical issues with FortiWeb.

How are customer service and support?

We haven’t encountered issues necessitating contact with customer service for FortiWeb, implying stable support from Fortinet.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have no experience with other solutions.

How was the initial setup?

The initial setup depends on familiarity with the product. It's manageable with the right expertise. In cases of a simple application, setting up could be achieved in as little as one day.

What's my experience with pricing, setup cost, and licensing?

I can't determine the exact cost of licensing as it was part of a bundle that offered multiple features and licenses.

Which other solutions did I evaluate?

I have no experience with other solutions.

What other advice do I have?

I must emphasize the reliability.

I'd rate the solution seven out of ten.


    Andreas Lalos

Enhanced application protection with an extensive attack signature library

  • November 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

FortiWeb is used for web application protection. It protects a web application against attacks targeting their web applications, such as cross-site scripting, SQL injection, and other common application-specific attacks.

How has it helped my organization?

FortiWeb allows the organization to operate efficiently without any downtime or serious security breach.

What is most valuable?

FortiWeb has a very extensive library of known attack signatures, which makes the product fit for any environment, regardless if the customer uses Windows-specific or non-Windows-specific applications. It also has a very low rate of false positives and incorporates other FortiGuard capabilities, such as detection of botnet traffic.

What needs improvement?

For users not familiar with Fortinet, it could be beneficial to provide more user-friendly analytics and reporting. The product could offer better capabilities and analytics to pinpoint threat landscapes more efficiently.

For how long have I used the solution?

I have been working with FortiWeb for approximately four years, maybe more.

What do I think about the stability of the solution?

FortiWeb has proven to be very stable and does not introduce latency in the network.

What do I think about the scalability of the solution?

The product can scale according to the organization's traffic and architecture. It is available as a virtual appliance and a hardware appliance.

How are customer service and support?

Fortinet provides very good support, which I would rate as eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

At the moment, we are only working with Fortinet and not with other web application firewalls.

How was the initial setup?

Someone without prior experience with the product might find it challenging to deploy. However, Fortinet provides good online training to assist administrators.

What was our ROI?

The total cost of ownership should be calculated based on the actual protection it offers to the application. Deploying FortiWeb can save 20% to 30% of resources within the organization.

What's my experience with pricing, setup cost, and licensing?

FortiWeb uses a subscription-based license, but there is also an option for a perpetual license. It's not the cheapest solution. That said, it is worth the investment.

Which other solutions did I evaluate?

I have experience with other web application products.

What other advice do I have?

I'd rate the solution nine out of ten.


    reviewer2586675

Easty to use with effortless integration and simple web security management

  • October 21, 2024
  • Review provided by PeerSpot

What is our primary use case?

I used FortiWeb, and I was looking if the SIPTNA from Symantec had something to do with the one from Fortinet. I am a consultant and I propose Fortinet products to my customers. I usually recommend FortiWeb for companies that are looking for a WAF.

How has it helped my organization?

It's really easier for them to integrate. Sometimes we help them, and once it's integrated, it doesn't have a lot of requirements from their side. They just have to keep the site going with their security assessment. They do not need for us to help them more.

What is most valuable?

Usually, people want to change, solutions and we recommend that it is easy to use. Even though most products have the same functionality nowadays, FortiWeb is easy to integrate.

What needs improvement?

Fortinet's technical support is pretty slow, especially when you have quick questions. The support kind of delays itself and sometimes takes more time. That's the only thing that I can think of at the moment.

How are customer service and support?

Fortinet's technical support is pretty slow and kind of delays itself when you have quick questions.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I was using another solution. I just wanted to research it to see if it had something extra. It was just some research for a project. I just wanted to know if any of them had some qualities that seemed similar to Symantec.

How was the initial setup?

It's true that we are the ones that usually deploy it for our clients. Since we do it for many of them, we think it's really easy. But as for many products, it's really straightforward.

What about the implementation team?

We are the ones that usually deploy it for our clients. Since we do it for many of them, we think it's really easy.

What's my experience with pricing, setup cost, and licensing?

It's better. Yeah, it's really good. It's one of the main points why we offer it. Since we are partners with them, sometimes we offer our customers a lower price.

Which other solutions did I evaluate?

The clients that we know use both FortiWeb and Symantec. I used FortiWeb, and I was looking if the SIPTNA from Symantec had something to do with the one from Fortinet.

What other advice do I have?

I would recommend FortiWeb for web application security. Most products work the same despite being different solutions.

I'd rate the solution nine out of ten.