I used FortiWeb, and I was looking if the SIPTNA from Symantec had something to do with the one from Fortinet. I am a consultant and I propose Fortinet products to my customers. I usually recommend FortiWeb for companies that are looking for a WAF.
Fortinet FortiWeb Web Application Firewall WAF (PAYG)
Fortinet Inc.External reviews
External reviews are not included in the AWS star rating for the product.
Easty to use with effortless integration and simple web security management
What is our primary use case?
How has it helped my organization?
It's really easier for them to integrate. Sometimes we help them, and once it's integrated, it doesn't have a lot of requirements from their side. They just have to keep the site going with their security assessment. They do not need for us to help them more.
What is most valuable?
Usually, people want to change, solutions and we recommend that it is easy to use. Even though most products have the same functionality nowadays, FortiWeb is easy to integrate.
What needs improvement?
Fortinet's technical support is pretty slow, especially when you have quick questions. The support kind of delays itself and sometimes takes more time. That's the only thing that I can think of at the moment.
How are customer service and support?
Fortinet's technical support is pretty slow and kind of delays itself when you have quick questions.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I was using another solution. I just wanted to research it to see if it had something extra. It was just some research for a project. I just wanted to know if any of them had some qualities that seemed similar to Symantec.
How was the initial setup?
It's true that we are the ones that usually deploy it for our clients. Since we do it for many of them, we think it's really easy. But as for many products, it's really straightforward.
What about the implementation team?
We are the ones that usually deploy it for our clients. Since we do it for many of them, we think it's really easy.
What's my experience with pricing, setup cost, and licensing?
It's better. Yeah, it's really good. It's one of the main points why we offer it. Since we are partners with them, sometimes we offer our customers a lower price.
Which other solutions did I evaluate?
The clients that we know use both FortiWeb and Symantec. I used FortiWeb, and I was looking if the SIPTNA from Symantec had something to do with the one from Fortinet.
What other advice do I have?
I would recommend FortiWeb for web application security. Most products work the same despite being different solutions.
I'd rate the solution nine out of ten.
Enhanced security with comprehensive traffic inspection and some downtime automation needs
What is our primary use case?
I use FortiWeb to protect all the domains in my organization. It safeguards my entire web segment. All the connections to my environment that do not come over VPN are protected by it, which is crucial as I work in the financial sector with a strong focus on security. FortiWeb stands in front of my environment, where either a firewall or WAF is used to inspect all inbound traffic.
How has it helped my organization?
It helps protect my organization by providing robust security measures for our web segment. By onboarding all my APIs and web applications onto FortiWeb, it ensures that traffic not coming through the firewall adheres to stringent security protocols. The SaaS model of FortiWeb also helps in managing latency effectively despite our users being in Nigeria while the infrastructure is based in Europe.
What is most valuable?
The features that I value most in FortiWeb include its inspection of traffic for Intrusion Prevention, Anti-Malware, and whitelisting capabilities. It allows specific IP whitelisting or even regional whitelisting, ensuring only whitelisted traffic from certain geographical regions can access the environment. These security features provide a comprehensive defense against malicious activities.
What needs improvement?
One area that needs improvement is the handling of SaaS downtime. When there is downtime at their data center, it becomes a transit point issue for us, causing downtime in our environment as well. Although measures like built-in redundancy and manual switching between data centers exist, there is room for improvement in making these transitions automatic without impacting the customer. Automating the migration without manual intervention would significantly enhance user experience during downtime. Additionally, being able to read non-flagged traffic for operational purposes could also be an area to improve.
For how long have I used the solution?
I have been using FortiWeb for about three years now.
What do I think about the stability of the solution?
The performance of FortiWeb is impressive because I use it as a SaaS-based solution, meaning it is not hosted inside my environment. Despite initial concerns about latency due to traffic redirection, it has performed well even with our users situated in Nigeria accessing infrastructure deployed in Europe.
How are customer service and support?
Their support is generally good, around a seven out of ten. They have a structured support system where you need to log into a platform to raise a case. For urgent issues, you need to raise a case and follow up with a phone call to escalate it to a higher priority. However, one downside is that getting immediate attention during emergencies can take up to thirty minutes or more.
How would you rate customer service and support?
Positive
How was the initial setup?
Setting up the account is quick and can be done in thirty minutes to an hour if you know what you're doing. Onboarding applications are straightforward and can be completed in about ten minutes or less. Overall, the deployment can be completed in a matter of hours.
What's my experience with pricing, setup cost, and licensing?
FortiWeb is cheaper by over ten percent compared to other solutions like Barracuda and F5.
Which other solutions did I evaluate?
I evaluated F5, Barracuda, and Cloudflare. FortiWeb stood out in terms of ease of use, management, and cost.
What other advice do I have?
I would recommend using Fortinet above any other tool. It is secure, cost-effective, and easy to use. The deployment and operational aspects are user-friendly.
Has good integration with load-balancing applications
What is our primary use case?
Our company provides data center and cloud services as infrastructure providers. When customers need infrastructure like VMs or server allocation, we provide them with the vendor and offer services to operate, manage, implement, and integrate these security components.
What is most valuable?
The most valuable feature is the tool's integration with load-balancing applications, similar to FortiADC. Its importance depends on customer requirements, such as whether they prioritize application load balancing or layer seven protection.
What needs improvement?
Regarding areas for improvement, the documentation needs work. We had issues with a customer because the documentation didn't clearly show which devices can connect with FortiWeb WAF, leading to misconfiguration and difficult meetings. We also need deeper technical support - finding who's responsible for technical aspects is challenging. Hungary has a good Fortinet office with strong sales and pre-sales employees.
For how long have I used the solution?
I have been using the product for four to five years.
What do I think about the stability of the solution?
I rate the tool's stability a nine out of ten.
What do I think about the scalability of the solution?
It's not good with normal perpetual licensing, but we can solve the problem using flex licensing. That's why I'd rate it nine out of ten. We're satisfied with it. Many of our customers, including small, medium, and enterprise businesses, use FortiWeb WAF.
How was the initial setup?
I rate the tool's deployment ease as seven out of ten. We have spent about 600 working hours to implement it.
What's my experience with pricing, setup cost, and licensing?
The product provides very good prices to customers. The price is set well and offers great value for money.
What other advice do I have?
I rate the overall solution an eight out of ten. I advise others looking to use FortiWeb WAF to create deeper policy rules.
Provides users with ease of policy configuration and good integration capabilities
What is our primary use case?
I use the solution in my company to make web applications more secure because we have a special portal or web interface that we have to make secure for cybersecurity and different accesses. We found that FortiWeb Web Application Firewall (WAF) works fine for such use cases.
What is most valuable?
The tool's most valuable feature is the web access it offers. We control every access, like who goes in and what they do.
What needs improvement?
The tool's price and performance are areas of concern where improvements are required.
For how long have I used the solution?
I have been using FortiWeb Web Application Firewall (WAF) for three years.
What do I think about the stability of the solution?
It is a 100 percent stable solution. Stability-wise, I rate the solution a ten out of ten.
What do I think about the scalability of the solution?
My company has three customers using the tool. One of the customers has 1,00,000 users.
How are customer service and support?
My company manages the technical support with around four people, so it is not a complex process for us to handle. In general, the tool's support team is friendly.
How was the initial setup?
The product's initial setup phase was easy.
The solution's deployment needs a bit of time because we have to discuss it with the deployment team, which consists of software. The project keeps growing and changing daily, so if the people involved in the deployment make new software, we have to change something. It is an easy process and can be managed in around two weeks by one person.
What's my experience with pricing, setup cost, and licensing?
The tool is really expensive. In our company, we could do a lot more, but the price is always a point covering areas like why we need one, whether it is important to discuss, why it is so expensive and so on.
Speaking about the licensing model, people need to opt for a subscription-based model. My company likes to have a subscription for at least three or five years because, otherwise, you have to renew the license. Managing the licensing part for one person can also be very complex.
What other advice do I have?
The solution helps protect our company's web applications against common threats up to 99 percent. We feel very safe with the tool.
Speaking about how the tool has effectively mitigated web security threats for an application, I would say that it is an application behind the web portal, so there are about a hundred or thousand people who can access a website. If it is a sensitive application, and we have to watch every access to it to make it really safe, that is the reason why we need WAF on the application.
My company doesn't use AI with the tool.
I recommend the product to others. I would say that others need to have it if they have a shopping website or something similar. I know it is hard to sell because we find it quite hard whenever my company tries to do so.
The solution offers 100 percent integration with other Fortinet security products.
The ease of policy configuration in the tool is okay.
I rate the tool a nine to ten out of ten.
Has security profile but improvement is needed in ease of use
What is most valuable?
The solution's most valuable feature is its security profile.
What needs improvement?
The solution could improve its ease of use and add more advanced WAF features in future releases.
For how long have I used the solution?
I have been working with the product for more than five years.
Which solution did I use previously and why did I switch?
I've worked with both F5 and Fortinet and find F5 to be much better. F5 is easier to implement, more compatible with applications, and more robust and stable. Regarding securing applications behind the WAF, F5 generally provides better security.
How was the initial setup?
The solution's implementation is not complex and depends on the number and complexity of customers' applications.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiWeb's pricing is reasonable. Its licensing costs are yearly.
What other advice do I have?
The product has been in the WAF business for a long time. Its maturity cannot be compared to other alternatives. Based on my experience with Fortinet FortiWeb, I'd recommend it in specific cases, especially if you have a limited budget. It can meet basic requirements. However, other vendors have better features and support. I rate the overall product a six out of ten.
Helpful to inspect traffic before a platform faces the internet
What is our primary use case?
Fortinet FortiWeb's use case is associated with WAF or web application firewall. Before a platform faces the internet, Fortinet FortiWeb inspects the traffic.
What is most valuable?
Fortinet FortiWeb is much cheaper compared to other solutions like the ones from F5 Networks, which have more capabilities. I think Fortinet FortiWeb is not as capable as F5 Networks, but it is cheaper. The key point for Fortinet FortiWeb is that when I give it to the customers, I see it is cheaper than F5 Networks.
All the players in the market are already using AI. In the AI area, I don't find any specific feature for Fortinet FortiWeb that is special compared to the other products in the market.
Fortinet FortiWeb's ML features are good, but they do not make the tool any special because all the products in the market, like F5 Networks, already use AI features. The AI feature does not make Fortinet FortiWeb any special.
What needs improvement?
The tool's WAF or web application firewall area has certain aspects that can be improved. I cannot find what features superficially can be improved in the WAF area of the tool.
Fortinet FortiWeb can be applicable for small or big networks. In my opinion, Fortinet FortiWeb can manage or improve its log management capabilities. As far as I know, FortiGate has a limit, which means it can be used for logging for seven days, and maybe it is because Fortinet wants to speed up the selling of another product called FortiAnalyzer. FortiAnalyzer is a device dedicated to logging analytic solutions. Fortinet may limit the capability of logging in Fortinet devices so that customers buy FortiAnalyzer for log analytics.
For how long have I used the solution?
I have been using Fortinet FortiWeb for three years. My company is a reseller of the solution.
What do I think about the scalability of the solution?
I don't know about the tool's scalability.
How are customer service and support?
I rate the technical support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I also use FortiAuthenticator.
How was the initial setup?
The product's initial setup phase can be somewhat complex depending on what software needs to be protected by Fortinet FortiWeb. If the web application is simple, the configuration can be made simple. If there is any specific need to protect the area in the web application, it is more tricky to configure Fortinet FortiWeb. It depends on what kind of web application needs to be protected by Fortinet FortiWeb. Overall, the tool's configuration is neither easy nor difficult.
What's my experience with pricing, setup cost, and licensing?
If one is cheap and ten is expensive, I rate the tool an eight.
What other advice do I have?
The product's document says that Forinet FortiWeb can detect zero-day attacks, but it needs more devices like FortiSandbox for help. Fortinet FortiWeb needs to be integrated with FortiSandbox. I think it is Fortinet's strategy to upsell other tools because Fortinet doesn't want to put the solution in one box or one device. If you want another feature, Fortinet wants you to buy another box.
I rate the tool an eight out of ten.
Provides good services and support at low cost
What is our primary use case?
We use it for all our hosted web applications, so they are routed via FortiWave and Fortinet. We use both the network firewall and the application firewall. The whole infrastructure and everything else are protected. Fortinet protects the web infrastructure.
What is most valuable?
There are very few specific things that are not present in cloud-native firewalls, like Azure Firewall or AWS Firewall. They lack many features, such as the ability to handle paths in requests larger than eight KB. For example, if you upload a document or the page size exceeds eight KB, you might face issues with AWS and other cloud-native firewalls. FortiWeb can handle requests of up to 10MB, providing this capability. It also has a very user-friendly UI. Even someone new to FortiWeb or any firewall system, with the right contextual knowledge, can configure it effectively. The support and documentation provided by Fortinet are generally sufficient for any team to manage infrastructure using Fortinet and FortiWeb.
What needs improvement?
Native cloud firewalls, like AWS WAF or Azure Firewall, have limitations compared to next-generation firewalls like Fortinet FortiWeb or other solutions. While AWS and Azure have security features, they are often tailored to their specific technologies and may lack some advanced capabilities in next-generation firewalls. This is why we sometimes opt for solutions like Fortinet, even in a cloud environment.
Fortinet FortiWeb has strengths, but there is room for improvement. For example, its threat intelligence capabilities may not be as advanced as some competitors. While Fortinet excels in many areas, it could enhance its advanced intelligence features. However, in terms of configuration, maintenance, and securing infrastructure, Fortinet remains a strong option.
For how long have I used the solution?
I have been using Fortinet FortiWeb as a partner for five to five years.
What do I think about the stability of the solution?
I rate the solution’s stability a seven out of ten.
What do I think about the scalability of the solution?
It is suitable for enterprises.
I rate the solution’s scalability as seven or eight out of ten.
How are customer service and support?
We have a procurement team and a support engagement team that is helping us with issues. They are maintaining the SLA and all those things.
How was the initial setup?
Deployment can be straightforward, like spinning up EC2 instances or Azure VMs with Fortinet, which can be a one-click process. The complexity arises from configuring Fortinet within your specific ecosystem. The configuration depends on the size and nature of your infrastructure, including the number of machines and appliances and the types of systems you are protecting, such as APIs, normal instances, or mobile applications. While deploying Fortinet itself might be quick, configuring it to fit your environment and security needs takes additional time and effort.
What other advice do I have?
Many other companies offer similar capabilities. We also use other solutions, but Fortinet FortiWeb has strong bot capabilities for threat protection and excellent geo-restriction features. It also handles malicious IP prevention and is easy to use. Our experience has been positive. We’ve only enabled the algorithms provided by FortiWeb and haven’t customized the configuration beyond what FortiWeb offers. The existing rules and features for FortiWeb are good.
If you need a next-generation firewall to meet industry and security demands, relying solely on native cloud firewalls like Azure Firewall, AWS Firewall, or Google Cloud Firewall may not be sufficient. These native firewalls often lack the advanced features to protect against various threats. It is advisable to consider solutions like Fortinet FortiWeb or Cloudflare to ensure robust protection.
It's a trade-off between price and the service you receive. If you're paying less for a solution that provides good services compared to a competitor where you might pay more for similar support and features, then Fortinet could be a viable option. It might be better if another solution, like Cloudflare, offers better value across multiple aspects such as service, cost, and support.
Overall, I rate the solution a seven out of ten.
Has antivirus features and helps to comply with GDPR and KVKK
What is most valuable?
The solution's integration with other products is easy. Its most valuable feature is the antivirus engine. The tool helps us comply with GDPR and KVKK standards.
What needs improvement?
FortiWeb WAF's tuning causes trouble. It's complicated. The solution needs to improve the signature feature as well.
For how long have I used the solution?
I have been working with the product for five years.
What do I think about the stability of the solution?
I rate the solution's pricing a ten out of ten.
What do I think about the scalability of the solution?
My company has 50 users.
How are customer service and support?
The solution's support is very good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I use Palo Alto and Symantec products simultaneously. We chose FortiWeb WAF because of its pricing and easy implementation.
How was the initial setup?
The solution's deployment is easy and takes ten days to complete. We have two resources involved in its maintenance.
What was our ROI?
The solution is cost-effective since it is cheaper than other alternatives. Also, the false positive rates are low.
What's my experience with pricing, setup cost, and licensing?
I rate the tool's pricing an eight out of ten.
What other advice do I have?
I rate the overall product a nine out of ten.
Improves latency by optimizing traffic routing at an affordable price
What is our primary use case?
We use the solution for branch optimization. Initially, it was all in MPLS, but they converted to the broadband network. Implementing it reduced the cost, and its redundancy was also better.
How has it helped my organization?
It improves latency by optimizing traffic routing. When a better link is available, it reroutes traffic through it. Additionally, MPLS helps reduce costs. Critical data can be prioritized on MPLS, while other data uses broadband connectivity, leading to better resource utilization. This setup supports load sharing, allowing multiple links to work simultaneously for improved performance.
What is most valuable?
From the web application perspective, it offers comprehensive features, including URL filtering and DNS protection. Additionally, FortiWeb provides SD-WAN capabilities, such as load sharing based on latency or packet drops. Its extensive feature set allows customers to choose and customize according to their needs and preferences.
What needs improvement?
FortiWeb could have an inbound load balancing pack. Currently, they don't have it, but they have the print product for that. It'll be better if they have it on the same product.
For how long have I used the solution?
I have been using FortiWeb Web Application Firewall (WAF) for three years.
What do I think about the scalability of the solution?
It is primarily for the enterprise environment segment. Even if one of the three links goes down, another link will appear to resolve the issue. FortiWeb primarily relies on its high availability features.
How are customer service and support?
We had a quick response from support since we have partnered with them.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was easy because we had training. Also, the FortiGate team provides good support. It took around around five to six days to complete. It is only a plug-and-play environment.
What's my experience with pricing, setup cost, and licensing?
The price is cheap compared to other products in the market. It costs 15-20% less than CheckPoint.
What other advice do I have?
It is more than a basic firewall. It includes various features for enhanced security, such as protection against threats and vulnerabilities specific to web applications. Depending on their roles and responsibilities, some people who work on EDS may also interact with FortiWeb WAF.
FortiWeb offers a comprehensive product suite for SOC integration, including automation and SIEM capabilities. It also offers a complete integration package, including physical components that ensure a consistent experience for internal and external teams.
It includes an analyzer that provides comprehensive visibility. It is designed to optimize costs while sending detailed analytics and other relevant data.
I recommend the solution for security.
I rate the solution a nine out of ten.
Helps block certain applications and websites to enhance user productivity and maintain application security
What is our primary use case?
The solution helps us to block certain applications and websites.
How has it helped my organization?
The use of FortiWeb Web Application Firewall, combined with Office 365 and Azure ID, has streamlined our VPN use and network security. With single sign-on, users only need to remember one process instead of two or three, which has improved our business security.
What is most valuable?
FortiWeb Web Application Firewall helps us to block certain categories of browsing, such as weapons, and other inappropriate content on the client side. We have also blocked social media sites like TikTok and Facebook to enhance user productivity and maintain application security.
What needs improvement?
We haven't faced any significant issues with FortiWeb Web Application Firewall. But they can lower the pricing, since it is a concern, especially in South Africa and the technical support, could be more responsive at times.
For how long have I used the solution?
I have been using FortiWeb Web Application Firewall of the past two years.
What do I think about the stability of the solution?
We have encountered some issues with the stability and would rate it an eight out of ten.
What do I think about the scalability of the solution?
I would rate the scalability an eight out of ten.
How are customer service and support?
The customer services is good but sometimes they are unresponsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before FortiWeb and Fortinet, we used to work with Sophos. We switched to Fortinet mainly due to better support and the availability of distributors in our country. In South Africa, Sophos lacked sufficient support and the resolution times for queries were often prolonged. With more vendors and better support, Fortinet has proven to be a more reliable choice.
How was the initial setup?
The deployment process of FortiWeb Web Application Firewall was easy. It took half an hour to be deployed.
What was our ROI?
FortiWeb Web Application Firewall has definitely helped with notifications of potential threats and vulnerabilities. It has impacted our operational costs by reducing them by 20%. This is mainly due to savings on bandwidth and infrastructure costs, as well as improved efficiency in handling potential threats.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing a four out of ten.
What other advice do I have?
FortiWeb should include log retention for 90 or 180 days built into the product, without requiring an additional license. Having to buy extra licenses for longer log retention is problematic and adds to the cost.
I would recommend FortiWeb to other users.
Overall, I would rate FortiWeb an eight out of ten.