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Invalid credentials..

  • By ksc
  • on 07/23/2020

default credentials username=admin password=admin are not working.
Please let me know if the credentials. waste of money. poor maintenance.


  • By Vicha
  • on 09/22/2020

Wait for 10 to 15 mins and try using the credentials. It should work. The credentials prompt will show up even before the system boots up which is an issue with pan.

  • By Rajul
  • on 09/02/2020

Usage Instructions: See documentation for detailed steps to set admin password before using the web interface of VM-Series. Once the instance is running, connect to it using a SSH client with the private key file used to launch the instance. For example: ssh -i <privatekey.pem> admin@<EIP or private IP of eth0> Then use the PAN-OS CLI commands "configure", "set mgt-config users admin password" and "commit" commands to set the password.

  • By Bill D.
  • on 08/25/2020

You must first create a new administrative password as the default admin/admin is not pre-configured for this deployment. You can find the step to accomplish this in the following Palo Alto documentation: https://docs.paloaltonetworks.com/vm-series/7-1/vm-series-deployment/set-up-the-vm-series-firewall-in-aws/launch-the-vm-series-firewall-in-aws

  • By m@tt
  • on 08/21/2020

You need to authenticate with your AWS generated key-pair. You may want to brush up on AWS EC2 fundamentals.

  • By Palo Alto Networks Support Team
  • on 08/17/2020

Hi KSC, We are really sorry to see that you had a bad experience with our product. While using the default admin credentials to perform initial configuration works for the hardware firewalls, access to the VM-Series firewalls in AWS, dictated by AWS for security reasons, requires you to configure a unique administrative password using the private key that you used to launch the firewall. These steps are clearly documented here: (refer to step 4) https://docs.paloaltonetworks.com/vm-series/9-1/vm-series-deployment/set-up-the-vm-series-firewall-on-aws/deploy-the-vm-series-firewall-on-aws/launch-the-vm-series-firewall-on-aws.html If you need further assistance, please feel free to reach Palo Alto Networks Support at (866) 898-9087 or create a support case at https://support.paloaltonetworks.com ------

  • By https://support.paloaltonetworks.com
  • on 08/17/2020

We are really sorry to see that you had bad experience with our product. While using the default admin credentials to perform initial configuration works for the hardware firewalls, access to the VM-Series firewalls in the cloud-based deployments is different and is dictated by the cloud providers. AWS, for example, requires you to configure a unique administrative password using the private key that you used to launch the firewall. These steps are clearly documented here: (refer to step 4) https://docs.paloaltonetworks.com/vm-series/9-1/vm-series-deployment/set-up-the-vm-series-firewall-on-aws/deploy-the-vm-series-firewall-on-aws/launch-the-vm-series-firewall-on-aws.html If you need further assistance, please feel free to reach Palo Alto Networks Support at (866) 898-9087 or create a support case at https://support.paloaltonetworks.com

  • By https://support.paloaltonetworks.com
  • on 08/17/2020

We are really sorry to see that you had bad experience with our product. While using the default admin credentials to perform initial configuration works for the hardware firewalls, access to the VM-Series firewalls in the cloud-based deployments is different and is dictated by the cloud providers. AWS, for example, requires you to configure a unique administrative password using the private key that you used to launch the firewall. These steps are clearly documented here: (refer to step 4) https://docs.paloaltonetworks.com/vm-series/9-1/vm-series-deployment/set-up-the-vm-series-firewall-on-aws/deploy-the-vm-series-firewall-on-aws/launch-the-vm-series-firewall-on-aws.html If you need further assistance, please feel free to reach Palo Alto Networks Support at (866) 898-9087 or create a support case at https://support.paloaltonetworks.com