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Bad experience with support after updates

  • By Bad experience with support after updates
  • on 04/12/2022

Support based only on knowledge, they do not provide immediate support and do not even understand the scenario and the criticality of your business. We need assisted support for being more than 3 days with an open case and they are omitted.
Hope they change otherwise $900.00 for support like this run immediately.


  • By The N2WS Team
  • on 06/07/2022

We are very sorry to hear about your experience with our support team. It is obviously not meeting your expectations. This also does not meet our own expectations and it is something we would like the opportunity to rectify. All feedback that we receive is taken very seriously. This type of feedback is very uncommon for us. We would like to understand what happened and see if we can earn your trust again. I encourage you to reach out to us. We would like to connect with you to engage in a productive and work to resolve your issue.

  • By Ezra at N2WS
  • on 05/31/2022

Hello. I am very sorry to hear about your experience with our product and support team. It was obviously not at the level we strive for. If I had more information about who you are I would personally reach out and make sure you get the support you need and deserve. I invite you to reach out to me directly so we can correct this. We have been working hard to improve our support responses as well as building great products. We just released a new version that is the best we have ever built. If you are still subscribed, please give us a chance to make this right. You (and all customers) are always our top priority.