Symantec support ID is not valid
Symantec Support is bad so if you ever need support DO NOT BUY THIS PRODUCT the provided Support ID and License Key are not valid when having talks with Symantec so they just ignore you.
Contacted symantec for support then they told me to contact Broadcom, They also did not help at all!
Michael, please contact the AWS Alliance team as soon as possible to help you. We can be reached at aws-solutions@symantec.com. I am not sure why this happened, but it will be addressed. As a subscriber, you are entitled to 24/7 support with SEP with the below process. Symantec Technical Support is available 24x7 for active subscriptions. Please register for Support by sending an email to: aws-solutions@symantec.com. In addition, Customer Support can be reached by dialing 1 (800) 721-3934 and reference Support ID: 0180-0342-0652 for AWS Customers. Otherwise, you can access our user community at Symantec Connect: http://www.symantec.com/connect/security/forums/endpoint-protection-antivirus