We use Trend Micro Deep Security as a tool for its antivirus and antimalware capabilities to protect our systems.
Trend Micro Deep Security
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Though the tool fails to detect all the viruses and bugs, it offers support for installation at an economical price
What is our primary use case?
What needs improvement?
Trend Micro Deep Security should provide better options. In the case of detection, we are not very happy with the functioning of the antivirus capabilities that Trend Micro Deep Security provides us. It doesn't have a passive way by which we can enable Microsoft Defender, considering most of the other antiviruses allow Microsoft Defender to work passively.
We are not very happy with Trend Micro Deep Security since it is not able to detect many viruses and bugs. We are looking for an alternate solution.
The tool lacks proper detection capabilities. Trend Micro Deep Security should know how to work along with Microsoft Defender in a passive mode. These two are major improvements.
On the cloud version, Trend Micro Deep Security Scanner has to improve on the signature part of analyzing the latest threat.
For how long have I used the solution?
I have been using Trend Micro Deep Security for two years as a customer.
What do I think about the stability of the solution?
If it doesn't do its function, there's no question of security or stability since everything is lost.
Detection is the most important thing, and if it doesn't get it, then there is no point talking about stability. There is nothing called stability in an antivirus tool.
What do I think about the scalability of the solution?
They have different flavors, I guess. So based on the flavors, I think they give a number of assets that you can deploy onto the machines that you have. I have not used Trend Micro Apex One, so I cannot compare it with Trend Micro Deep Security.
We are an enterprise-sized business, and the solution is deployed on the main server. It's an enterprise server that we have, and it has been deployed onto that particular server.
How are customer service and support?
Trend Micro's support team provides the required information, but largely, they reach out to us with respect to their knowledge-based articles. With respect to the fundamental design and deployment of the tool, we doubt that we will be able to get access to help from the product's support team. A quick escalation to the top support personnel, which helps with support, is unavailable.
Which solution did I use previously and why did I switch?
Before choosing Trend Micro Deep Security as a solution, I was working with the solution from a company named Quick Heal. I switched to Trend Micro because of its good marketing techniques. We thought the word in the product, which is deep security meant it was providing its users with a very deep level of security, but we later came to know it is too shallow in reality.
How was the initial setup?
Installation is not an issue. They offer good support for installation. It is the run time of the program that is very critical for us. During run time, when there is an attack, the program should be able to identify it. If the program does not have a proper system to identify the attack, it will destabilize our entire security platform.
The solution is deployed on a private cloud in our organization. We have our own cloud partner. We don't use Azure or Google.
It does not take much time to deploy the solution. All the time taken for deployment and support comes under one particular point. The primary question is if a tool can neutralize the attacks. The function of an antivirus or security product is to make sure it neutralizes its situation or at least identifies the situation. If a tool does not neutralize attacks, it's a major drawback or unsuitable for an enterprise-grade business.
You can just run a script and deploy it in NAS. The deployment process is not an issue.
One engineer is fine to deploy it if he understands the script. He can deploy it using automation on all the systems, be it 1,000 or 20,000 systems.
Trend Micro Deep Security does not require maintenance. The tool has an auto-run feature, so all updates are automatic and we do not need to maintain it.
What's my experience with pricing, setup cost, and licensing?
The pricing of the product is fine. Pricing doesn't matter when you are talking about a solution meant for enterprise-sized businesses since what matters is the real security and the kind of detection a product offers. At the enterprise level, we are ready to deal with the product in terms of pricing, but we should barely need to work hard on the product later on. From a pricing perspective, I would say the product is economical.
The payments are made on a yearly basis towards the licensing of the solution.
There are no extra costs involved since there will be an agent that is deployed on your server, and the agent will take care of all the activities.
What other advice do I have?
I would not recommend the solution at this point in time, especially for critical infrastructure.
Overall, I rate the solution a five out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Need to be more userfriendly
What do you like best about the product?
It's overall a good application, but the interface is not easy to use. When I want to see the information on the scans done on the last day. I don't get to the part of the module that easily... it's a bit stressful. If there is an alert and I want to find it fast, I can't get to it as soon as possible!
What do you dislike about the product?
I think this program should be more of a silent helper because I get too much for my taste, promotions, and all around. And being in your face always is not something I'm a fan of.
What problems is the product solving and how is that benefiting you?
It is supposed to help, but it causes too many blocks overall. I could not connect to the systems I needed when I had this program. And I tried to look up this on the web and
InterScan
What do you like best about the product?
I found it was very easy and quick to use.
What do you dislike about the product?
It seem to take longer to download than I would like.
What problems is the product solving and how is that benefiting you?
Keeping my equipment safe from all the on line hazards.
Deepsecurity kernel compatibility delaying IPS go-live
The Trend Micro deepsecurity development team are incapable of providing solution for Ubuntu Kernel incompatibility errors due to which the IPS is failing for most of our Linux infrastructure .
Though the Ubuntu Kernels are listed in the Trendmicro deepsecurity website as compatible , such as below kernel versions , we are struggling to receive right support from the Deepsecurity development support teams running into days to resolve it .
Ubuntu Linux 16 (64 bit) (4.4.0-1049-aws)
Ubuntu Linux 16 (64 bit) (4.4.0-1052-aws)
Ubuntu Linux 16 (64 bit) (4.4.0-1047-aws)
Though Trend Micro have got a strong product for IPS/IDS , minor compatibility issues will make us lose confidence in product & support . Hope Deep Security team make improvements to their product to resolve such minor errors.
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