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Reviews from AWS customer

4 AWS reviews

External reviews

128 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    GireeshRamamurthy

Exceptional performance and purpose-built architecture enable threat prevention with great support

  • April 17, 2025
  • Review provided by PeerSpot

What is our primary use case?

Our primary use case for Cisco Secure Firewall is for enterprise customers. We primarily work on Cisco Meraki switching and wireless. We also engage with Cisco Secure Firewall for threat prevention and information security.

What is most valuable?

The Cisco Secure Firewall appliances are primarily ASIC-based, which makes them fast and purpose-built. They stand out because they are not Intel-based systems, and in terms of performance and stability, they are among the best. Scalability is another strong point, as I have not encountered any issues in terms of scalability. Everything is in a cluster and can operate in active standby, active-active, or active-passive mode. Additionally, Cisco's support is excellent, which adds further value to their solutions.

What needs improvement?

The configuration might be slightly difficult compared to other players in the market like Fortinet or WatchGuard. It can be challenging for someone who is not used to using an application to configure the firewall, but with experience, it becomes manageable.

For how long have I used the solution?

I have been working with Cisco Secure Firewall for four, five, six years or more.

What was my experience with deployment of the solution?

There have been no issues with deployment.

What do I think about the stability of the solution?

Cisco Secure Firewall offers exceptional performance and stability. They are among the best in terms of stability.

What do I think about the scalability of the solution?

I have not come across any issues with scalability. Everything scales very well.

How are customer service and support?

Customer service and support are excellent. I would rate their support 10 out of 10. I have been working with them on firewalls, wireless, switching, and routing, and the support is the best.

How would you rate customer service and support?

Positive

How was the initial setup?

For someone like me who has been working on firewalls for quite some time, I do not see any problems with the initial setup. However, for someone trying to configure it for the first time with little experience, it may present a challenge.

What was our ROI?

Return on investment depends on the customer. While some may see it as an expense, others view it as an investment based on their understanding of Cisco.

What's my experience with pricing, setup cost, and licensing?

The pricing is slightly more expensive than other products in the market. It's considered a premium, but people pay that price for Cisco.

Which other solutions did I evaluate?

I have been working with Palo Alto, Fortinet, SonicWALL, and WatchGuard.

What other advice do I have?

I would definitely recommend Cisco Secure Firewall for its architecture, performance, stability, and exceptional support. When choosing a product, consider features delivery, stability, scalability, and customer support. On a scale of one to ten, I rate their firewalls eight to eight and a half.

Which deployment model are you using for this solution?

On-premises


    AlexanderRudenko

Great performance with advanced features yet management system needs updating

  • January 06, 2025
  • Review provided by PeerSpot

What is our primary use case?

I am a system engineer, and I've been looking for some details and competitive information regarding the standards of this firewall and similar technologies.

What is most valuable?

There is a good relationship between real throughput, meaning the root performance, and the data sheet performance. When comparing it to other vendors, the data sheet performance is often more than expected and more than the real performance. It includes features like IPS, malware protection, and other security features.

What needs improvement?

The management usability and security of Cisco Firewall are based on Firepower Management Center, which is quite out of date compared to other vendors.

For how long have I used the solution?

I have used this solution for more than ten years.

How are customer service and support?

The SLA is great, and the escalation process is also great. For example, if I have a priority one case, I am able to call the manager to raise the severity, etc. So the SLA is very good.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

When compared with other competitors like Palo Alto or Fortinet, Cisco stands in a good position regarding the firewall environment. Compared to Fortinet, Cisco is a bit higher. When comparing with Palata and Juniper, Cisco has the same price level.

How was the initial setup?

I am well prepared, and it is quite easy. Cisco has really great documentation, like a deployment guide and a quick start guide, etc.

Which other solutions did I evaluate?


What other advice do I have?

If engineers are well prepared, it is good to note that Cisco has really great documentation. I have been working with AI features in the Cisco environment with Cisco Firewall, etc. I have been hearing and reading a lot about the integration of AI capabilities into Cisco devices, but I have not worked with that yet.

Overall, I would rate this an eight out of ten.


    WaleedAboda

Provides IPS intrusion prevention, anti-malware, and anti-spam

  • July 01, 2024
  • Review provided by PeerSpot

How has it helped my organization?

Cisco Secure Firewall has impacted our cybersecurity cost efficiency.

What is most valuable?

The important features are IPS intrusion prevention, anti-malware, and anti-spam.

What needs improvement?

Cisco firewall needs experience with hardware. They should also enhance security antivirus, application detection, user detection, and ID detection.

For how long have I used the solution?

I have been using Cisco Secure Firewall for three years.

What do I think about the scalability of the solution?

300 users are using this solution.

How are customer service and support?

The support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy, but it takes some time to push the configurations. Also, it's a little complicated and not friendly to use. It is good only for IT and experienced people.

The deployment took two months and a team of two to three people.

What's my experience with pricing, setup cost, and licensing?

The pricing is average.

What other advice do I have?

I recommend the solution to medium and enterprise customers since it is expensive.

Overall, I rate the solution an eight out of ten.


    ChrisDaly

Used for deep packet inspection, Internet Edge functionality, IDS, and IDP

  • March 07, 2024
  • Review provided by PeerSpot

What is our primary use case?

I deployed the Cisco Secure Firewall at the Internet Edge for the most part.

What is most valuable?

We use the solution for deep packet inspection, Internet Edge functionality, IDS, and IDP.

What needs improvement?

The solution’s GUI could be better.

For how long have I used the solution?

I have been using Cisco Secure Firewall for six years.

What do I think about the scalability of the solution?

Cisco Secure Firewall is a scalable solution that allows you to add capacity.

How was the initial setup?

The solution’s initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

The solution’s pricing is competitive.

What other advice do I have?

I rate the solution's ease of management and configuration an eight out of ten. I would recommend Cisco Secure Firewall to other users based on what they want it for and a combination of price point and supportability.

Overall, I rate the solution an eight out of ten.


    Karthik Venkataraman

Enables us to have network segmentation

  • March 05, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our use for Cisco Secure is for the firewall.

What is most valuable?

Network segmentation is the most valuable feature.

What needs improvement?

The dashboard can be improved.

For how long have I used the solution?

I have been using Cisco Secure Firewall for seven years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. A thousand-plus users are using the solution in my company.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

Pricing is high.

What other advice do I have?

Overall, I rate the product an eight out of ten.


    Akshit Chhokar

Offers good reliability and great integration capabilities

  • March 01, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use the solution in my company for some internal testing purposes, so I don't use it in a real environment. I use it in my dummy lab environment.

What needs improvement?

The product's user interface is an area with certain shortcomings where improvements are required.

From an improvement perspective, the product's price needs to be lowered.

For how long have I used the solution?

I have been using Cisco Secure Firewall for three years. I am a customer of Cisco.

What do I think about the stability of the solution?

I have faced no issues with the stability of the product. Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

The product offers good scalability.

How are customer service and support?

I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have experience with Sophos.

How was the initial setup?

The product's initial setup phase is a little difficult.

The product's deployment phase is a good and easy process.

The solution is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

I can't describe a particular scenario where the product has improved security, but I can say that the devices from Cisco are much more trustworthy and reliable compared to other devices in the market.

The most effective feature of the product for threat prevention stems from the granularity of the control that the devices from Cisco provide to its users.

The product offers great integration capabilities.

For our company's daily operations, the user interface provided by Sophos is much better and interactive compared to the one offered by Cisco.

You can choose Sophos if you want a low-budget or budget-friendly product. You can choose Cisco if you want a high-end and highly scalable tool with great integration capabilities, especially if budget is not an issue.

I rate the overall tool an eight out of ten.


    Nagendra Nekkala

A highly stable solution that provides advanced malware protection and good DDoS communication

  • November 21, 2023
  • Review provided by PeerSpot

What is our primary use case?

We had implemented our Cisco API and Cisco Stealthwatch. We use the Cisco Secure Firewall for easy integration that can collaborate with all these Cisco solutions. My operations will also have less maintenance and the same existing team.

What is most valuable?

Cisco Secure Firewall's security solutions, advanced malware protection, and DDoS communication are very good. With Cisco Secure Firewall, the security is very much manageable because it protects all the incoming and outgoing traffic of our several telecom IT rooms.

What needs improvement?

The solution's deployment is time-consuming, which should be minimized and made more user-friendly for us.

The solution's graphical user interface could be made more user-friendly, and the configuration can be simple.

For how long have I used the solution?

I have been using Cisco Secure Firewall for five years.

What do I think about the stability of the solution?

Cisco Secure Firewall is a stable solution.

I rate Cisco Secure Firewall ten out of ten for stability.

What do I think about the scalability of the solution?

Cisco Secure Firewall is a scalable solution. Around 400 users are using the solution in our organization.

I rate Cisco Secure Firewall a nine out of ten for scalability.

How are customer service and support?

The solution’s technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution’s initial setup is complex and requires Cisco-certified people.

What about the implementation team?

Two engineers were involved in the solution's deployment, which took one week.

What was our ROI?

We have seen a return on investment with Cisco Secure Firewall because it provides advanced malware protection and seamless integration with my existing solutions.

What's my experience with pricing, setup cost, and licensing?

Cisco Secure Firewall is a moderately priced solution. We have to pay a yearly licensing fee for the solution.

What other advice do I have?

The solution’s maintenance is very easy, and one person can do it.

Overall, I rate Cisco Secure Firewall an eight out of ten.


    Ibrahim Elmetwaly

Provides unified management, application control, intrusion prevention, URL filtering, and malware defense policies

  • November 15, 2023
  • Review provided by PeerSpot

What is most valuable?

For companies prioritizing security, the optimal choice is one that offers a range of feeds to cater to diverse needs. This is particularly crucial for organizations implementing DDoS mitigation. The preferred solutions typically align with the top server vendors, with Cisco, Forti, and Barracuda consistently ranking among the top three vendors we collaborate with.

What needs improvement?

It's not unexpected, but it's a common scenario where customers request dual layers of security. For instance, when dealing with regulatory compliance, especially in financial sectors regulated by entities like the Central Bank, having two distinct units is often mandated. If a client predominantly uses a solution like Palo Alto, they may need to incorporate another vendor such as Cisco or Forti. Importantly, there's a significant disparity in interfaces and management platforms between these vendors, necessitating careful consideration when integrating them into the overall security architecture.

For how long have I used the solution?

I have been using Cisco Secure Firewall for the past ten years.

What do I think about the stability of the solution?


Regarding stability, I would rate it as moderate. In my assessment, based on feedback from analytics scenarios, I would assign it a rating of approximately eight out of ten.

What do I think about the scalability of the solution?

The solution is extremely scalable and based on my experience, I would rate it 7 out of 10.

How are customer service and support?

Cisco is a well-established company, and it offers accessible support, both locally and through online resources. The abundance of information makes it easy to find the necessary details and assistance.

How would you rate customer service and support?

Positive

How was the initial setup?

The implementation timeline for our firewall is contingent on the readiness of the policy. If the policy is prepared, the deployment can occur within a day. However, if the policy is not finalized, a brief meeting is convened to gather the necessary data for rule establishment. Once the information is ready, the implementation on VMware proceeds. Notably, there is a requisite waiting period, such as fine-tuning for optimal rule configuration, as each customer has unique requirements. It's crucial to tailor the rules to fit the specific needs of each customer, as there is no one-size-fits-all best practice in this context.

What's my experience with pricing, setup cost, and licensing?

It is extremely expensive compared to its competitors and I would rate it 2 out of 10.

What other advice do I have?

I would recommend this solution and rate it 8 out of 10.


Which deployment model are you using for this solution?

Public Cloud


    Antônio A.

Easy to comprehend and manage

  • October 20, 2023
  • Review provided by G2

What do you like best about the product?
Configuration is straightforward and user friendly. Particularly effective, for data centers and cloud environments. No issues or problems were encountered during usage.
What do you dislike about the product?
Integrating it with vendors products for IPS/URL filtering and monitoring is difficult. In virtualized or cloud environments scalability poses constraints requiring resources.
What problems is the product solving and how is that benefiting you?
This Cisco firewall blocks potential threats for us. It guarantees network security by preventing access. It doesnt compromise on performance.


    Bryan Broadhurst

Has gone from a week to less than half a day to implement a change

  • August 03, 2023
  • Review provided by PeerSpot

What is our primary use case?

I'm a Cybersecurity Designer working for a financial services company in London, England with about 4,500 employees. We've been using Cisco Secure Firewall for about a decade now.

Currently, our deployment is entirely on-premise. We do use a hybrid cloud, although we don't have any appliances in the cloud just yet, that is something that we're looking to do over the next five years.

The primary use case is to provide the ability to silo components of our internal network. In the nature of our business, that means that we have secure enclaves within the network and we use Cisco Secure Firewall to protect those from other aspects of the network and to control access into those parts of the network.

How has it helped my organization?

The greatest benefit that this has provided to our organization is that we've been able to adjust the time that it takes to implement firewall changes. It's gone from a week to less than half a day to implement a change, which means that our DevOps team can be much more agile, and there is much less overhead on the firewall team.

I would say that the Cisco firewall has helped us to improve cyber resilience, particularly with node clustering. We're now much more confident that a firewall going offline or being subject to an attack won't impact a larger amount of the network anymore, it will be isolated to one particular element of the network.

We use Cisco Talos to a limited extent. We are keen to explore ways that we could use more of the services that they offer. At the moment, the services that we do consume are mostly signatures for our Firepower systems, and that's proven invaluable.

It sometimes gives us a heads-up of attacks that we might not have considered and would have written our own use cases for. But also the virtual patching function has been very helpful. When we look at Log4j, for example, it was very difficult to patch systems quickly, whereas having that intelligence built into our IDS and IPS meant that we could be confident that systems weren't being targeted.

What is most valuable?

I would say the most valuable aspect of Cisco Secure Firewall is how scalable the solution is. If we need to spin up a new environment, we can very easily and quickly scale the number of firewall instances that are available for that environment. Using clustering, we just add a few nodes and away we go.

In terms of time-saving or cost of ownership, the types of information that we can get out of the Cisco Secure Firewall suite of products means that our security responders and our security operations center are able to detect threats much faster and are able to respond to them in a much more comprehensive and speedy manner.

In terms of application visibility, it's very good. There is still room for improvement, and we tend to complement the Cisco Secure Firewall with another tool link to help us do some application discovery. That said, with Firepower, we are able to do the introductory part of the discovery part natively.

In terms of detecting and remediating threats, I would say on the whole, it is excellent. When we made the decision to go with the Cisco Secure Firewall compared to some other vendors, the integration with other third-party tools, and vulnerability management, for example, was a real benefit. It meant that we could have a single view of where those three threats were coming from and what type of threats would be realized on our network.

In recent years through the integration of Firepower threat defense to manage some of the firewalls. We were able to do away with some of our existing firewall management suite. We do still need to use some third-party tools, but that list is decreasing over time.

What needs improvement?

In terms of ways that the firewall could be improved, third-party integration is already reasonable. We were able to integrate with our vulnerability management software, for example.

However, I would say that when we're looking at full-stack visibility, it can be difficult to get the right information out of Firepower. For example, you may need to get a subset of it into your single pane of glass system and then refer back to Firepower, which can add time for an analyst to look at a threat or resolve a security incident. It would be nice if that integration was a little bit tighter.

What do I think about the stability of the solution?

The stability of Cisco Secure Firewall was one of the primary reasons that we looked to Cisco when we were replacing our existing firewall estate. I would rate it very highly. We have not had any significant problems with outages. The systems are stable and very good.

What do I think about the scalability of the solution?

The scalability of the firewall is one of the main reasons why we looked to Cisco. The ability to add nodes and remove nodes from clusters has been hugely important, particularly in some of our more dynamic environments where we may need to speed up a few hundred machines just for a few days to test something and then tear it all back down again.

Within our data centers, we have around 6,000 endpoints, and then our user estate is around 4,500 endpoints and all of that connectivity is controlled by Cisco Secure Firewall.

How are customer service and support?

Tech support has been very good. There are occasions where it would be nice to be able to have a consistent engineer applied to our tickets, but on the whole, the service has been very good. We haven't had any real problems with the service. I would rate them an eight out of ten.

The areas that could be improved would be if we could have dedicated support, that would bring them up from an eight.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Prior to using the Cisco Secure Firewall, we were using another vendor. The Secure Firewall was a big change for us. The legacy firewalls were very old and not particularly usable. We do still use another vendor's products as well. We believe in in-depth defense.

Our perimeter firewall controls are a different vendor, and then our internal networks are the Cisco Secure Firewall.

Comparing Cisco Secure Firewall to some other vendors, I would say that because we use a lot of other Cisco technologies, the integration piece is very good. We can get end-to-end visibility in terms of security. In terms of the cons, it can be quite difficult to manage firewall changes using the Cisco standard tools. So we do rely on third-party tools to manage that process for us.

How was the initial setup?

The firewall platform itself was not at all difficult to deploy in our environment. I would say that we do have a very complex set of requirements. So migrating the policy from our existing firewall estate to the new estate was quite difficult. The third parties helped us to achieve that.

What was our ROI?

We've seen a good return on investment. The primary return that we have seen is fewer outages due to firewall issues, and also the time to detect and respond to security incidents has come down massively. That's been hugely useful to us.

What other advice do I have?

On a scale of one to ten, I would say Cisco Secure Firewall rates very highly. I'd give it an eight. There are still some places to improve.

If we look at what some of the other vendors are doing, like Fortinet, for example, there are some next-gen features that it would be interesting to see introduced into the product suite. That said, there are other capabilities that other vendors do not have such as the Firepower IPS systems, which are very useful to us. On the whole, Cisco Secure Firewall is a great fit for us.

If you were considering Cisco Secure Firewall, I would say your main considerations should be the size of your environment and how frequently it changes. If you're quite a dynamic environment that changes very frequently, then Cisco Secure Firewall is good, but you might want to consider complimenting it with some third-party tools to automate the policy distribution.

Your other consideration should be around clustering and adding nodes quickly. If you have a dynamic environment, then it is quite hard to find a better product that can scale as quickly as the Cisco firewalls.