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Reviews from AWS customer

4 AWS reviews

External reviews

128 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Naresh S.

Google workspace security

  • December 11, 2023
  • Review provided by G2

What do you like best about the product?
I am working as a Google workspace administrator and my client using cisco for the security. As my personal experience cisco is the very good security option for the technician field.
What do you dislike about the product?
Some time it's take few minutes for the connecting
What problems is the product solving and how is that benefiting you?
I have not found anything yet.


    Nagendra Nekkala

A highly stable solution that provides advanced malware protection and good DDoS communication

  • November 21, 2023
  • Review provided by PeerSpot

What is our primary use case?

We had implemented our Cisco API and Cisco Stealthwatch. We use the Cisco Secure Firewall for easy integration that can collaborate with all these Cisco solutions. My operations will also have less maintenance and the same existing team.

What is most valuable?

Cisco Secure Firewall's security solutions, advanced malware protection, and DDoS communication are very good. With Cisco Secure Firewall, the security is very much manageable because it protects all the incoming and outgoing traffic of our several telecom IT rooms.

What needs improvement?

The solution's deployment is time-consuming, which should be minimized and made more user-friendly for us.

The solution's graphical user interface could be made more user-friendly, and the configuration can be simple.

For how long have I used the solution?

I have been using Cisco Secure Firewall for five years.

What do I think about the stability of the solution?

Cisco Secure Firewall is a stable solution.

I rate Cisco Secure Firewall ten out of ten for stability.

What do I think about the scalability of the solution?

Cisco Secure Firewall is a scalable solution. Around 400 users are using the solution in our organization.

I rate Cisco Secure Firewall a nine out of ten for scalability.

How are customer service and support?

The solution’s technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution’s initial setup is complex and requires Cisco-certified people.

What about the implementation team?

Two engineers were involved in the solution's deployment, which took one week.

What was our ROI?

We have seen a return on investment with Cisco Secure Firewall because it provides advanced malware protection and seamless integration with my existing solutions.

What's my experience with pricing, setup cost, and licensing?

Cisco Secure Firewall is a moderately priced solution. We have to pay a yearly licensing fee for the solution.

What other advice do I have?

The solution’s maintenance is very easy, and one person can do it.

Overall, I rate Cisco Secure Firewall an eight out of ten.


    Ibrahim Elmetwaly

Provides unified management, application control, intrusion prevention, URL filtering, and malware defense policies

  • November 15, 2023
  • Review provided by PeerSpot

What is most valuable?

For companies prioritizing security, the optimal choice is one that offers a range of feeds to cater to diverse needs. This is particularly crucial for organizations implementing DDoS mitigation. The preferred solutions typically align with the top server vendors, with Cisco, Forti, and Barracuda consistently ranking among the top three vendors we collaborate with.

What needs improvement?

It's not unexpected, but it's a common scenario where customers request dual layers of security. For instance, when dealing with regulatory compliance, especially in financial sectors regulated by entities like the Central Bank, having two distinct units is often mandated. If a client predominantly uses a solution like Palo Alto, they may need to incorporate another vendor such as Cisco or Forti. Importantly, there's a significant disparity in interfaces and management platforms between these vendors, necessitating careful consideration when integrating them into the overall security architecture.

For how long have I used the solution?

I have been using Cisco Secure Firewall for the past ten years. 

What do I think about the stability of the solution?


Regarding stability, I would rate it as moderate. In my assessment, based on feedback from analytics scenarios, I would assign it a rating of approximately eight out of ten.

What do I think about the scalability of the solution?

The solution is extremely scalable and based on my experience, I would rate it 7 out of 10.

How are customer service and support?

Cisco is a well-established company, and it offers accessible support, both locally and through online resources. The abundance of information makes it easy to find the necessary details and assistance.

How would you rate customer service and support?

Positive

How was the initial setup?

The implementation timeline for our firewall is contingent on the readiness of the policy. If the policy is prepared, the deployment can occur within a day. However, if the policy is not finalized, a brief meeting is convened to gather the necessary data for rule establishment. Once the information is ready, the implementation on VMware proceeds. Notably, there is a requisite waiting period, such as fine-tuning for optimal rule configuration, as each customer has unique requirements. It's crucial to tailor the rules to fit the specific needs of each customer, as there is no one-size-fits-all best practice in this context.

What's my experience with pricing, setup cost, and licensing?

It is extremely expensive compared to its competitors and I would rate it 2 out of 10. 

What other advice do I have?

I would recommend this solution and rate it 8 out of 10.


Which deployment model are you using for this solution?

Public Cloud


    ArunSingh7

A tool that offers protection and security features that needs to improve its price

  • November 14, 2023
  • Review provided by PeerSpot

What is our primary use case?

My company uses Cisco Secure Firewall for its protection and security features.

What is most valuable?

I won't be able to speak about the strong points of the product. I will need the input from my team to be able to speak about the advantages of the product. The solution's dashboard is fine, and in terms of support, Cisco is better than other OEMs in the market.

What needs improvement?

The solution's price can be lowered because, currently, it is pricier than the tool its competitors offer in the market. If the product's prices are lowered, it may help Cisco to expand its market base.

If Cisco reduces the price of its product, then it can gain more advantage and become much more competitive in a market where there are solution providers like Fortinet FortiGate.

For how long have I used the solution?

I have been using Cisco Secure Firewall for five years.

I don't remember the version of the solution since there is a support team in my company to manage it. My company has a partnership with Cisco.

What do I think about the stability of the solution?

Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an eight out of ten.

Around 2,500 people use the solution in my company.

How are customer service and support?

Most of the time, the solution's technical support is helpful and responsive. There have been a few cases where a few black spots have been noticed, which I think is because Cisco opted for localization of support because, during holidays, nighttime, or weekends, it becomes difficult for users to reach the support team, though the rest of the time the support is good.

If you have already scheduled a call with the support team of Cisco, then it is good. If you need to reschedule a call with the support team when you face a new issue with the product, then it may get a bit of a problem to get a hold of someone from the support team of Cisco. Earlier, there were no problems with Cisco's support team. Recently, there have been a few issues cropping up related to the technical team of Cisco. Technically speaking, the support team is good, but the availability offered by the technical team has deteriorated.

I rate the technical support a seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I work with Palo Alto, Fortinet, and Check Point for different parts of our IT environment.

How was the initial setup?

The product's initial setup phase was taken care of by another team in my company before I joined my current company.

On our company's core payroll, we have a very small support team, but we do have a support team in my company for the product. The support team in my company consists of around 20 to 25 engineers who work around the clock.

The solution is deployed on an on-premises model.

What's my experience with pricing, setup cost, and licensing?

I rate the product's price a seven on a scale of one to ten, where one is expensive, and ten is cheap. If we compare Cisco with other OEMs available in the market, Cisco needs to work on price improvement. Nowadays, there is a lot of competition in the market with newer solutions, like Fortinet, gaining popularity, amongst a few other names like Cyberoam, a product from a local Indian vendor. Palo Alto has also gained a lot of market share in recent years.

Which other solutions did I evaluate?

From a security perspective, generally, there are only three solutions that our company looks at, which include Check Point in the last four or five years, among other options like Palo Alto and Cisco.

What other advice do I have?

I recommend the solution for SMB businesses.

I rate the overall tool a seven out of ten.

Which deployment model are you using for this solution?

On-premises


    Antônio A.

Easy to comprehend and manage

  • October 20, 2023
  • Review provided by G2

What do you like best about the product?
Configuration is straightforward and user friendly. Particularly effective, for data centers and cloud environments. No issues or problems were encountered during usage.
What do you dislike about the product?
Integrating it with vendors products for IPS/URL filtering and monitoring is difficult. In virtualized or cloud environments scalability poses constraints requiring resources.
What problems is the product solving and how is that benefiting you?
This Cisco firewall blocks potential threats for us. It guarantees network security by preventing access. It doesnt compromise on performance.


    Human Resources

Great system to protect your system!

  • September 29, 2023
  • Review provided by G2

What do you like best about the product?
Love the fact how quickly and robust the system is at ensuring that your equipment does not get affected.
What do you dislike about the product?
Would like to see more about what is getting blocked to understand where attacks may be coming from.
What problems is the product solving and how is that benefiting you?
Keeping hackers out and our information in.


    Bryan Broadhurst

Has gone from a week to less than half a day to implement a change

  • August 03, 2023
  • Review provided by PeerSpot

What is our primary use case?

I'm a Cybersecurity Designer working for a financial services company in London, England with about 4,500 employees. We've been using Cisco Secure Firewall for about a decade now.

Currently, our deployment is entirely on-premise. We do use a hybrid cloud, although we don't have any appliances in the cloud just yet, that is something that we're looking to do over the next five years. 

The primary use case is to provide the ability to silo components of our internal network. In the nature of our business, that means that we have secure enclaves within the network and we use Cisco Secure Firewall to protect those from other aspects of the network and to control access into those parts of the network. 

How has it helped my organization?

The greatest benefit that this has provided to our organization is that we've been able to adjust the time that it takes to implement firewall changes. It's gone from a week to less than half a day to implement a change, which means that our DevOps team can be much more agile, and there is much less overhead on the firewall team. 

I would say that the Cisco firewall has helped us to improve cyber resilience, particularly with node clustering. We're now much more confident that a firewall going offline or being subject to an attack won't impact a larger amount of the network anymore, it will be isolated to one particular element of the network. 

We use Cisco Talos to a limited extent. We are keen to explore ways that we could use more of the services that they offer. At the moment, the services that we do consume are mostly signatures for our Firepower systems, and that's proven invaluable. 

It sometimes gives us a heads-up of attacks that we might not have considered and would have written our own use cases for. But also the virtual patching function has been very helpful. When we look at Log4j, for example, it was very difficult to patch systems quickly, whereas having that intelligence built into our IDS and IPS meant that we could be confident that systems weren't being targeted. 

What is most valuable?

I would say the most valuable aspect of Cisco Secure Firewall is how scalable the solution is. If we need to spin up a new environment, we can very easily and quickly scale the number of firewall instances that are available for that environment. Using clustering, we just add a few nodes and away we go. 

In terms of time-saving or cost of ownership, the types of information that we can get out of the Cisco Secure Firewall suite of products means that our security responders and our security operations center are able to detect threats much faster and are able to respond to them in a much more comprehensive and speedy manner. 

In terms of application visibility, it's very good. There is still room for improvement, and we tend to complement the Cisco Secure Firewall with another tool link to help us do some application discovery. That said, with Firepower, we are able to do the introductory part of the discovery part natively. 

In terms of detecting and remediating threats, I would say on the whole, it is excellent. When we made the decision to go with the Cisco Secure Firewall compared to some other vendors, the integration with other third-party tools, and vulnerability management, for example, was a real benefit. It meant that we could have a single view of where those three threats were coming from and what type of threats would be realized on our network.

In recent years through the integration of Firepower threat defense to manage some of the firewalls. We were able to do away with some of our existing firewall management suite. We do still need to use some third-party tools, but that list is decreasing over time. 

What needs improvement?

In terms of ways that the firewall could be improved, third-party integration is already reasonable. We were able to integrate with our vulnerability management software, for example. 

However, I would say that when we're looking at full-stack visibility, it can be difficult to get the right information out of Firepower. For example, you may need to get a subset of it into your single pane of glass system and then refer back to Firepower, which can add time for an analyst to look at a threat or resolve a security incident. It would be nice if that integration was a little bit tighter. 

What do I think about the stability of the solution?

The stability of Cisco Secure Firewall was one of the primary reasons that we looked to Cisco when we were replacing our existing firewall estate. I would rate it very highly. We have not had any significant problems with outages. The systems are stable and very good. 

What do I think about the scalability of the solution?

The scalability of the firewall is one of the main reasons why we looked to Cisco. The ability to add nodes and remove nodes from clusters has been hugely important, particularly in some of our more dynamic environments where we may need to speed up a few hundred machines just for a few days to test something and then tear it all back down again. 

Within our data centers, we have around 6,000 endpoints, and then our user estate is around 4,500 endpoints and all of that connectivity is controlled by Cisco Secure Firewall.

How are customer service and support?

Tech support has been very good. There are occasions where it would be nice to be able to have a consistent engineer applied to our tickets, but on the whole, the service has been very good. We haven't had any real problems with the service. I would rate them an eight out of ten.

The areas that could be improved would be if we could have dedicated support, that would bring them up from an eight. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Prior to using the Cisco Secure Firewall, we were using another vendor. The Secure Firewall was a big change for us. The legacy firewalls were very old and not particularly usable. We do still use another vendor's products as well. We believe in in-depth defense. 

Our perimeter firewall controls are a different vendor, and then our internal networks are the Cisco Secure Firewall. 

Comparing Cisco Secure Firewall to some other vendors, I would say that because we use a lot of other Cisco technologies, the integration piece is very good. We can get end-to-end visibility in terms of security. In terms of the cons, it can be quite difficult to manage firewall changes using the Cisco standard tools. So we do rely on third-party tools to manage that process for us. 

How was the initial setup?

The firewall platform itself was not at all difficult to deploy in our environment. I would say that we do have a very complex set of requirements. So migrating the policy from our existing firewall estate to the new estate was quite difficult. The third parties helped us to achieve that. 

What was our ROI?

We've seen a good return on investment. The primary return that we have seen is fewer outages due to firewall issues, and also the time to detect and respond to security incidents has come down massively. That's been hugely useful to us. 

What other advice do I have?

On a scale of one to ten, I would say Cisco Secure Firewall rates very highly. I'd give it an eight. There are still some places to improve. 

If we look at what some of the other vendors are doing, like Fortinet, for example, there are some next-gen features that it would be interesting to see introduced into the product suite. That said, there are other capabilities that other vendors do not have such as the Firepower IPS systems, which are very useful to us. On the whole, Cisco Secure Firewall is a great fit for us. 

If you were considering Cisco Secure Firewall, I would say your main considerations should be the size of your environment and how frequently it changes. If you're quite a dynamic environment that changes very frequently, then Cisco Secure Firewall is good, but you might want to consider complimenting it with some third-party tools to automate the policy distribution. 

Your other consideration should be around clustering and adding nodes quickly. If you have a dynamic environment, then it is quite hard to find a better product that can scale as quickly as the Cisco firewalls.


    Robert LaCroix

I can click and be on to the next firewall in a few seconds

  • August 03, 2023
  • Review from a verified AWS customer

What is our primary use case?

I use it every day. It's something that's part of my daily tasks every day. I log in, look at logs, and do some firewall rule updates. 

We have a managed services team. I'm not part of that team, I use it for our company. I look at why things are being dropped or allowed. 

I'm using an older version. They got rid of EIGRP out of FlexConfig, which was nice. Now there's policy-based routing, which is something that I have to update my firewalls or my FMC so I can utilize that product.

Right now I use the Cisco-recommended version of FMC which is 7.0.5.

How has it helped my organization?

I like the GUI base of Secure Firepower Management Center. Coming from an ASA where it was the ASDM, I like the FMC where you can see everything is managed through one pane of glass. 

It's a single pane of glass, we have multiple firewalls. I can click and be on to the next firewall in a few seconds, really. 

What is most valuable?

As far as securing our infrastructure from end to end, I'm a big fan of Cisco products. I haven't used other products in the past, but I love the Cisco products. It helps a lot in the end. 

We have firewalls on the edge, internally, and then on the cloud now, so I feel we're pretty secure. 

Firewall helps with cybersecurity resilience. I really like this Cisco product. It's user-friendly. I don't like some other vendors. I've tried those in the past. Cisco is pretty easy. A caveman could do it.  

I've used Check Point and Palo Alto, and I like Cisco better. It's what I'm comfortable with. Hopefully, I'll use it until I retire. 

What do I think about the stability of the solution?

It runs forever. I haven't had any problems with any Secure Firewall. It just runs. You don't have to worry about it crashing. All Cisco products run forever. They run themselves. You need to update them. 

What do I think about the scalability of the solution?

I'm a team of two. Either I'm looking at it, the other guy's looking at it, or no one's looking at it. It's part of my daily routine as I get in there and I make sure that I have the status quo before I move on to other projects or other tickets for the day. It's a daily process. They log the information right in.

I'll find out about scalability in a few weeks. I need to change out some firewalls that are a lower model to a higher model because of the VPN limitations. I'm going to have to do some more work and see how long it takes. 

How are customer service and support?

They're awesome. I talked to the guys here, I had a couple of problems that keep me up at night. I was able to come here and they're going to help me out with some different ideas. Anybody I talk to has a solution, and the problem is fixed. So it's nice. I've never had any problem with TAC. They're awesome.

I wouldn't give them a ten. Nobody is perfect. I'll give them a nine because they help me with any issues I've had. I could put a ticket in a day, and then it gets taken care of in a speedy, efficient manner, and then I'm able to move on to other things that I need to worry about.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Palo Alto seems clumsy to me. I don't like it. It shouldn't be a guessing game to know where stuff is. Cisco is laid out in front of you with your devices, your policies, and logging. You point and click and you are where you need to be. 

I haven't used Check Point in a while. It's been some time but it's an okay product.

How was the initial setup?

For deployment, we have different locations on the east coast, on-prem, and in the data centers. We introduced a couple of firewalls, AWS, and Azure and we're implementing those in the cloud.  

On-prem is pretty easy to implement. I could lab up an FTD on my own time. It's super easy to download and install. You get 90 days to mess around in a lab environment. I'm new to the cloud stuff. I've built firewalls there, but there were other limitations. I didn't quite understand that I have to get some practice and learn about the load balancers.  

What's my experience with pricing, setup cost, and licensing?

We're a Cisco partner, so we get 80% off. That's a big discount and companies are always looking at ways to save money these days.

What other advice do I have?

I don't really look at Talos. It's in the background. I don't really look at it. It's there and it works. 

Nothing is perfect so I would rate Cisco Secure Firewall a 9.2 out of ten. I love the product. It's part of my daily routine. I'll hopefully use it until I retire. 


    Josh Schmookler

Provides excellent visibility, helps to respond to threats faster, and their support is also fantastic

  • June 15, 2023
  • Review provided by PeerSpot

What is our primary use case?

I've deployed them in a number of different use cases. I've deployed them at the internet edge. I've used those VPN concentrators, and I've deployed them at the data center core, segmenting VLANs.

How has it helped my organization?

We've seen a lot of improvements in terms of cybersecurity resilience and securing our infrastructure from end to end so that we can detect and remediate threats. The visibility with FMC is excellent. Being able to have, for instance, a data center core firewall, an internet edge firewall, and a VPN concentrator device managed by the same FMC and being able to take all of that information and see it in one place is very beneficial from the security posture standpoint. It's a time saver because it makes things easy. I can log in and very easily see what my detected threats are, what's been happening over the last 24 hours, or if there's anything I need to be concerned about. Being able to see who's logging into the VPN, but also what traffic are they sending, what are they bringing back, and being able to have all that in one place is really nice. The integration between the FMC and endpoints is a nice feature and a big time saver in terms of remediating threats and remediating malware and other malicious software.

What is most valuable?

FMC is very good in terms of giving a lot of visibility into what the firewall is seeing, what it's stopping, and what it's letting through. It lets the administrator have a little bit of knowledge of what's coming in or out of the device. It's excellent.

What needs improvement?

The policies module in FMC specifically isn't the most user-friendly. Coming from Cisco ASA, Cisco ASA is a little bit easier to use. When you get into particularly complex deployments where you have a lot of different interfaces and all that kind of stuff, it's a little bit tricky. Some usability improvements there would be nice. 

For scalability, they could support a little bit more diverse deployments around clustering and high availability. Currently, it's very active standby, and being able to do a three firewall cluster or four or five firewall cluster would suit some of my deployments a little bit better. It would also help to keep the cost down for the customer because you're buying smaller devices and clustering them versus larger devices.

For how long have I used the solution?

I've been using Cisco firewalls for fifteen years at least. I've been using them in some form or another, such as from ASAs and now FTDs and Firepower.

What do I think about the stability of the solution?

Its stability is excellent. In the last six months, I've probably deployed about 14 Cisco Secure Firewall devices, and I am yet to get a callback. I deploy them, and then the customer takes ownership of the device, and they're off to the races and ready to go. They've been stable, which is good. I don't like devices that break the week after I install them and make me look bad.

What do I think about the scalability of the solution?

I've implemented them anywhere from a 500 MB throughput device up to a 20 GB throughput device. Particularly around scalability, some improvements in terms of clustering would be good.

How are customer service and support?

I've called Cisco TAC many times throughout my career, and I never hesitate to do it. They've always been fantastic for me. I'd rate them a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've used a number of other competitive devices. I've customers running SonicWall, I've customers running Palo Alto, and I've customers running Fortinet. Cisco Secure Firewalls are excellent.

Cisco is at a really good place, especially with a lot of the recent updates that have happened. Compared to Palo Alto and Fortinet specifically, I find FMC is way easier to use. Specifically in the realm of cybersecurity resilience, it's for sure a much more effective tool than Palo Alto. Having come from Palo Alto, the way FMC surfaces threats and enables response to set threats is vastly easier for me and my team to work with, so we're seeing a lot more resiliency. We're seeing a lot quicker response to threats. We're seeing a lot quicker identification of threats. From that perspective, it's far and away better.

Cisco Secure Firewall is the best in the market right now. Palo Alto is okay, but Cisco is better. In terms of resiliency and providing actionable intelligence to a security team, I find Cisco products to be way better. Fortinet is also fairly easy to use. They have a lot of the same strengths. However, Fortinet's technical support is terrible. Cisco has a nice package of devices. It's easy to use. It's easy to integrate for the security team. It gives you a lot of actionable intelligence in your network. Having that kind of company and technical support to be able to back that up and be able to support the customers is very useful.

How was the initial setup?

I've deployed them countless times, and I find it very easy. I did a high availability pair of internet edge firewalls for a 2,000 users organization migrating from Palo Alto, and I moved them over with AnyConnect, Umbrella, and Duo from Palo Alto in a week and a half with no downtime. I do a lot on-prem just because of my verticals. I work a lot in law enforcement. I work a lot in government, and those end up being very on-prem heavy. 

What's my experience with pricing, setup cost, and licensing?

It's pretty competitive. If they could make it cheaper, it would be great. You always want cheaper, but relative to the performance capabilities of the firewall and relative to what you get, it's fair.

It's not the cheapest in the world, but you get an excellent product for that price. The onus is on us as a customer to look at what we're buying and establish not just the price but the value. You need to look at what you're getting for your dollars there. Cisco has a very good proposition there.

Its licensing is pretty good. It's not very complex. There are not a million different SKUs. I had a Palo Alto deployment where the customer had asked for a license for integration with their Cortex XDR, and they didn't include it. It was eight more SKUs and eighty thousand dollars more. It was a real disaster, and it can put a customer off from using Palo Alto. Cisco's licensing model is easy to understand whether it's apps or VPN. The way that they handle the subscriptions is very easy to understand. It's very fair.

What other advice do I have?

To someone researching this solution who wants to improve cybersecurity in their organization, I'd say that the main thing to look for is usability. Find something that you can understand and that provides you with actionable intelligence because a security device that's not administered and monitored properly isn't going to do much for you. It's not going to be very effective. So, you want a device that's easy to use and that gives you a lot of that visibility and makes your job as a security administrator easy. It should make identifying and responding to threats as seamless as humanly possible because the quicker you can respond, the more security you're able to keep in your organization.

Cisco Talos is an excellent product. I've been using Cisco Talos since Cisco introduced it. In fact, I was a Sourcefire customer before Cisco acquired them, so I'm very familiar with the roots of that team and where it's from. I've been all in on them since day one.

Overall, I'd rate Cisco Secure Firewall a nine out of ten. There's always room for improvement, especially in security because the security world is changing on a daily basis. We're always looking for what can we do better and how can we improve, but what Cisco has done since the Sourcefire acquisition and where they've taken it, I'm very excited for the future.

Which deployment model are you using for this solution?

On-premises


    reviewer2212707

Helped us consolidate tools and applications and provides excellent documentation and support

  • June 15, 2023
  • Review provided by PeerSpot

What is our primary use case?

I'm in network security, so I care more about security than the network architecture. I mostly just pull all the data out and throw it into Splunk. I use threat intelligence and some of the integrations like Talos. My company uses the product for east-west traffic, data center, and Edge.

What is most valuable?

The product is easy to manage and simple. It works with the rest of our Cisco products. You can drop in new ones if you need more performance. The training and documentation provided are good.

What needs improvement?

There's a little bit of a disconnect between Firepower’s management and the rest of the products, like DNA and Prime. The solution should have fewer admin portals for network, security, and firewalls.

For how long have I used the solution?

I have been using the solution for a year and a half. My company has been using it for at least five years.

What do I think about the stability of the solution?

I haven’t had a product die. The products failover really fast, and we can cluster them. The product is definitely many nines of reliability.

How are customer service and support?

I have contacted support in my previous jobs for things beyond firewalls, like servers, switches, and call centers. It's always been pretty good. They know their stuff. Sometimes we have to have a few calls to get really deep down into the issue. Eventually, we’ll get an engineer who's a senior and knows how to fix it. They do a pretty good job finding a resource that can be helpful.

Which solution did I use previously and why did I switch?

In my previous jobs, I used Palo Alto and Fortinet. My current organization chose Cisco Secure Firewall because we use Cisco for the rest of our network, and it just made sense.

What was our ROI?

We have definitely seen a return on investment. It works pretty well. It is important to have everything work together. Our time is probably more valuable than our money. We're not going to go out and grab ten other network engineers to set up another complicated platform when we can just save the hassle.

What other advice do I have?

The solution has improved our organization. I think my company was using Check Point back in the day. My company has 12 Cisco products. We used Palo Alto in my old organization. It’s what I'm most familiar with.

The application visibility and control with Secure Firewall are not bad. The product’s alerting is pretty good. There were a couple of things that surprised me about the solution. It works really well because we use it with Secure Client and Secure Endpoint. Sometimes the solutions can cross-enrich each other, which we wouldn’t get with a dedicated, standalone firewall.

The solution has helped free up our IT staff for other projects. We don't even have a dedicated firewall person. I sometimes do some stuff. Mostly the dedicated network admins run it, and they have time to do the rest of their job. Our whole network infrastructure team's only five to six people, and they can manage multiple sites across all different firewalls. It's not unreasonable to demand at all.

The product has helped us consolidate tools and applications. If we were using another solution, we would have had their firewall, management plane, and other appliances to back that up. Having a product in the Cisco universe definitely does help. It's all right there when we're using Secure Client and Umbrella. I want more of what Cisco Identity Services Engine and DNA do. I don't like switching tabs in my browser.

We use a relatively basic subset of Cisco Talos for general threat intel. It's definitely helpful. It's mostly about just getting the Talos definitions into the firewall so it can do all the heavy lifting so we don't have to. Now that Cisco has the XDR product, it will probably make it even more useful because then we can combine the network side, the security operations, and the threat intelligence into one thing to work harder for us.

Cisco Secure Firewall has definitely helped our organization improve its cybersecurity resilience. I like the IDS a lot. The definitions work really well. Making custom ones is pretty trivial. We don't have to do complicated packet captures or anything of that kind.

My advice would be to lean really hard on your sales engineer to explain the stack to you. There's definitely a learning curve to it. Cisco does things in a very particular way that's maybe a little bit different than other firewall vendors. Generally, it's pretty helpful talking to post-sales about what you need because you're probably not going to be able to figure it out. It's definitely a pretty top-shelf tool. If an organization already uses Cisco, they probably want to invest in the solution.

Overall, I rate the solution an eight out of ten.