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Reviews from AWS customer

11 AWS reviews

External reviews

151 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Stathis Andreou

Reliability and extensive support schemes enhance security integration while cost and policy changes pose challenges

  • May 14, 2025
  • Review provided by PeerSpot

What is our primary use case?

Until a couple of years ago, everything was fine regarding my main use cases for Cisco Secure Firewall. I didn't have any problems with the equipment, quality, or support. However, in the last couple of years, they started making our lives difficult. Trying to renew the partnership with them became challenging as they were requesting numerous things on our side, and since we are a very small business, it wasn't possible to get through that verification.

Until a couple of years ago, everything was fine regarding my main use cases for Cisco Secure Firewall.

What is most valuable?

They are definitely reliable, and regarding positive features, once you get through with the purchasing of this equipment they offer their special support schemes, SmartNet support schemes, which are quite useful.

They offer their own software, and regarding integration capabilities, it's not wise to have only one vendor. One might get Cisco Secure Firewall for the outside drone and then get some other software from other companies such as ESET or Panda for the PCs and the servers, and that's how it's typically done.

What needs improvement?

Regarding policies about partnership, they are losing, not us. There are other equipment options out there that don't require such strict requirements.

What do I think about the stability of the solution?

With the new systems that Cisco Secure Firewall is deploying right now, I don't have experience with downtimes. With older systems, it happened once with a big customer that they went through the repair and they actually hacked the whole thing. It wasn't actually the equipment's fault. It was a customer's fault because we were begging them to implement two-factor authentication mechanisms, and they never did it, and in the end something happened. That's understandable. You can't blame the equipment for that.

How are customer service and support?

The technical support for Cisco Secure Firewall once you have the SmartNet is very good. The people are always willing to help, they can even log on remotely on the devices and check things. They're very good with that.

How was the initial setup?

It depends on the customer, and regarding the deployment time of Cisco Secure Firewall, it depends on what you want to implement. To set it up just for getting out to the internet may take a couple of hours. However, to prepare a skilled network with site to site VPNs, it's going to take days.

Which other solutions did I evaluate?

There are other equipment options out there that don't require such strict requirements.

What other advice do I have?

They say that their new software for Cisco Secure Firewall is AI compliant, whatever that means. They have some kind of databases on the cloud, the system communicates with them in order to monitor the traffic getting through and clearing things and stopping attacks or whatever. Everybody does this, but at what level they do it, nobody really knows.

The security policies that an organization has are also upon the IT people and the management to properly identify and implement. If they don't do these things, and they don't update the software of the servers, they leave all the usernames and passwords vulnerabilities there and they don't do something about that, you can't blame the equipment. It's the perimeter kind of firewalling you have with the equipment. But after that you have to do something on your own to help yourself.

On a scale of one to ten, I would give Cisco Secure Firewall an eight.


    GireeshRamamurthy

Exceptional performance and purpose-built architecture enable threat prevention with great support

  • April 17, 2025
  • Review provided by PeerSpot

What is our primary use case?

Our primary use case for Cisco Secure Firewall is for enterprise customers. We primarily work on Cisco Meraki switching and wireless. We also engage with Cisco Secure Firewall for threat prevention and information security.

What is most valuable?

The Cisco Secure Firewall appliances are primarily ASIC-based, which makes them fast and purpose-built. They stand out because they are not Intel-based systems, and in terms of performance and stability, they are among the best. Scalability is another strong point, as I have not encountered any issues in terms of scalability. Everything is in a cluster and can operate in active standby, active-active, or active-passive mode. Additionally, Cisco's support is excellent, which adds further value to their solutions.

What needs improvement?

The configuration might be slightly difficult compared to other players in the market like Fortinet or WatchGuard. It can be challenging for someone who is not used to using an application to configure the firewall, but with experience, it becomes manageable.

For how long have I used the solution?

I have been working with Cisco Secure Firewall for four, five, six years or more.

What was my experience with deployment of the solution?

There have been no issues with deployment.

What do I think about the stability of the solution?

Cisco Secure Firewall offers exceptional performance and stability. They are among the best in terms of stability.

What do I think about the scalability of the solution?

I have not come across any issues with scalability. Everything scales very well.

How are customer service and support?

Customer service and support are excellent. I would rate their support 10 out of 10. I have been working with them on firewalls, wireless, switching, and routing, and the support is the best.

How was the initial setup?

For someone like me who has been working on firewalls for quite some time, I do not see any problems with the initial setup. However, for someone trying to configure it for the first time with little experience, it may present a challenge.

What was our ROI?

Return on investment depends on the customer. While some may see it as an expense, others view it as an investment based on their understanding of Cisco.

What's my experience with pricing, setup cost, and licensing?

The pricing is slightly more expensive than other products in the market. It's considered a premium, but people pay that price for Cisco.

Which other solutions did I evaluate?

I have been working with Palo Alto, Fortinet, SonicWALL, and WatchGuard.

What other advice do I have?

I would definitely recommend Cisco Secure Firewall for its architecture, performance, stability, and exceptional support. When choosing a product, consider features delivery, stability, scalability, and customer support. On a scale of one to ten, I rate their firewalls eight to eight and a half.


    AlexanderRudenko

Great performance with advanced features yet management system needs updating

  • January 06, 2025
  • Review provided by PeerSpot

What is our primary use case?

I am a system engineer, and I've been looking for some details and competitive information regarding the standards of this firewall and similar technologies.

What is most valuable?

There is a good relationship between real throughput, meaning the root performance, and the data sheet performance. When comparing it to other vendors, the data sheet performance is often more than expected and more than the real performance. It includes features like IPS, malware protection, and other security features.

What needs improvement?

The management usability and security of Cisco Firewall are based on Firepower Management Center, which is quite out of date compared to other vendors.

For how long have I used the solution?

I have used this solution for more than ten years.

How are customer service and support?

The SLA is great, and the escalation process is also great. For example, if I have a priority one case, I am able to call the manager to raise the severity, etc. So the SLA is very good.

Which solution did I use previously and why did I switch?

When compared with other competitors like Palo Alto or Fortinet, Cisco stands in a good position regarding the firewall environment. Compared to Fortinet, Cisco is a bit higher. When comparing with Palata and Juniper, Cisco has the same price level.

How was the initial setup?

I am well prepared, and it is quite easy. Cisco has really great documentation, like a deployment guide and a quick start guide, etc.

Which other solutions did I evaluate?


What other advice do I have?

If engineers are well prepared, it is good to note that Cisco has really great documentation. I have been working with AI features in the Cisco environment with Cisco Firewall, etc. I have been hearing and reading a lot about the integration of AI capabilities into Cisco devices, but I have not worked with that yet.

Overall, I would rate this an eight out of ten.


    WaleedAboda

Provides IPS intrusion prevention, anti-malware, and anti-spam

  • July 01, 2024
  • Review provided by PeerSpot

How has it helped my organization?

Cisco Secure Firewall has impacted our cybersecurity cost efficiency.

What is most valuable?

The important features are IPS intrusion prevention, anti-malware, and anti-spam.

What needs improvement?

Cisco firewall needs experience with hardware. They should also enhance security antivirus, application detection, user detection, and ID detection.

For how long have I used the solution?

I have been using Cisco Secure Firewall for three years.

What do I think about the scalability of the solution?

300 users are using this solution.

How are customer service and support?

The support is good.

How was the initial setup?

The initial setup is easy, but it takes some time to push the configurations. Also, it's a little complicated and not friendly to use. It is good only for IT and experienced people.

The deployment took two months and a team of two to three people.

What's my experience with pricing, setup cost, and licensing?

The pricing is average.

What other advice do I have?

I recommend the solution to medium and enterprise customers since it is expensive.

Overall, I rate the solution an eight out of ten.


    ChrisDaly

Used for deep packet inspection, Internet Edge functionality, IDS, and IDP

  • March 07, 2024
  • Review provided by PeerSpot

What is our primary use case?

I deployed the Cisco Secure Firewall at the Internet Edge for the most part.

What is most valuable?

We use the solution for deep packet inspection, Internet Edge functionality, IDS, and IDP.

What needs improvement?

The solution’s GUI could be better.

For how long have I used the solution?

I have been using Cisco Secure Firewall for six years.

What do I think about the scalability of the solution?

Cisco Secure Firewall is a scalable solution that allows you to add capacity.

How was the initial setup?

The solution’s initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

The solution’s pricing is competitive.

What other advice do I have?

I rate the solution's ease of management and configuration an eight out of ten. I would recommend Cisco Secure Firewall to other users based on what they want it for and a combination of price point and supportability.

Overall, I rate the solution an eight out of ten.


    Karthik Venkataraman

Enables us to have network segmentation

  • March 05, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our use for Cisco Secure is for the firewall.

What is most valuable?

Network segmentation is the most valuable feature.

What needs improvement?

The dashboard can be improved.

For how long have I used the solution?

I have been using Cisco Secure Firewall for seven years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. A thousand-plus users are using the solution in my company.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

Pricing is high.

What other advice do I have?

Overall, I rate the product an eight out of ten.


    Akshit Chhokar

Offers good reliability and great integration capabilities

  • March 01, 2024
  • Review from a verified AWS customer

What is our primary use case?

I use the solution in my company for some internal testing purposes, so I don't use it in a real environment. I use it in my dummy lab environment.

What needs improvement?

The product's user interface is an area with certain shortcomings where improvements are required.

From an improvement perspective, the product's price needs to be lowered.

For how long have I used the solution?

I have been using Cisco Secure Firewall for three years. I am a customer of Cisco.

What do I think about the stability of the solution?

I have faced no issues with the stability of the product. Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

The product offers good scalability.

How are customer service and support?

I rate the technical support a nine out of ten.

Which solution did I use previously and why did I switch?

I have experience with Sophos.

How was the initial setup?

The product's initial setup phase is a little difficult.

The product's deployment phase is a good and easy process.

The solution is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

I can't describe a particular scenario where the product has improved security, but I can say that the devices from Cisco are much more trustworthy and reliable compared to other devices in the market.

The most effective feature of the product for threat prevention stems from the granularity of the control that the devices from Cisco provide to its users.

The product offers great integration capabilities.

For our company's daily operations, the user interface provided by Sophos is much better and interactive compared to the one offered by Cisco.

You can choose Sophos if you want a low-budget or budget-friendly product. You can choose Cisco if you want a high-end and highly scalable tool with great integration capabilities, especially if budget is not an issue.

I rate the overall tool an eight out of ten.


    Nagendra Nekkala

A highly stable solution that provides advanced malware protection and good DDoS communication

  • November 21, 2023
  • Review provided by PeerSpot

What is our primary use case?

We had implemented our Cisco API and Cisco Stealthwatch. We use the Cisco Secure Firewall for easy integration that can collaborate with all these Cisco solutions. My operations will also have less maintenance and the same existing team.

What is most valuable?

Cisco Secure Firewall's security solutions, advanced malware protection, and DDoS communication are very good. With Cisco Secure Firewall, the security is very much manageable because it protects all the incoming and outgoing traffic of our several telecom IT rooms.

What needs improvement?

The solution's deployment is time-consuming, which should be minimized and made more user-friendly for us.

The solution's graphical user interface could be made more user-friendly, and the configuration can be simple.

For how long have I used the solution?

I have been using Cisco Secure Firewall for five years.

What do I think about the stability of the solution?

Cisco Secure Firewall is a stable solution.

I rate Cisco Secure Firewall ten out of ten for stability.

What do I think about the scalability of the solution?

Cisco Secure Firewall is a scalable solution. Around 400 users are using the solution in our organization.

I rate Cisco Secure Firewall a nine out of ten for scalability.

How are customer service and support?

The solution’s technical support is good.

How was the initial setup?

The solution’s initial setup is complex and requires Cisco-certified people.

What about the implementation team?

Two engineers were involved in the solution's deployment, which took one week.

What was our ROI?

We have seen a return on investment with Cisco Secure Firewall because it provides advanced malware protection and seamless integration with my existing solutions.

What's my experience with pricing, setup cost, and licensing?

Cisco Secure Firewall is a moderately priced solution. We have to pay a yearly licensing fee for the solution.

What other advice do I have?

The solution’s maintenance is very easy, and one person can do it.

Overall, I rate Cisco Secure Firewall an eight out of ten.


    Ibrahim Elmetwaly

Provides unified management, application control, intrusion prevention, URL filtering, and malware defense policies

  • November 15, 2023
  • Review provided by PeerSpot

What is most valuable?

For companies prioritizing security, the optimal choice is one that offers a range of feeds to cater to diverse needs. This is particularly crucial for organizations implementing DDoS mitigation. The preferred solutions typically align with the top server vendors, with Cisco, Forti, and Barracuda consistently ranking among the top three vendors we collaborate with.

What needs improvement?

It's not unexpected, but it's a common scenario where customers request dual layers of security. For instance, when dealing with regulatory compliance, especially in financial sectors regulated by entities like the Central Bank, having two distinct units is often mandated. If a client predominantly uses a solution like Palo Alto, they may need to incorporate another vendor such as Cisco or Forti. Importantly, there's a significant disparity in interfaces and management platforms between these vendors, necessitating careful consideration when integrating them into the overall security architecture.

For how long have I used the solution?

I have been using Cisco Secure Firewall for the past ten years.

What do I think about the stability of the solution?


Regarding stability, I would rate it as moderate. In my assessment, based on feedback from analytics scenarios, I would assign it a rating of approximately eight out of ten.

What do I think about the scalability of the solution?

The solution is extremely scalable and based on my experience, I would rate it 7 out of 10.

How are customer service and support?

Cisco is a well-established company, and it offers accessible support, both locally and through online resources. The abundance of information makes it easy to find the necessary details and assistance.

How was the initial setup?

The implementation timeline for our firewall is contingent on the readiness of the policy. If the policy is prepared, the deployment can occur within a day. However, if the policy is not finalized, a brief meeting is convened to gather the necessary data for rule establishment. Once the information is ready, the implementation on VMware proceeds. Notably, there is a requisite waiting period, such as fine-tuning for optimal rule configuration, as each customer has unique requirements. It's crucial to tailor the rules to fit the specific needs of each customer, as there is no one-size-fits-all best practice in this context.

What's my experience with pricing, setup cost, and licensing?

It is extremely expensive compared to its competitors and I would rate it 2 out of 10.

What other advice do I have?

I would recommend this solution and rate it 8 out of 10.



    Antônio A.

Easy to comprehend and manage

  • October 20, 2023
  • Review provided by G2

What do you like best about the product?
Configuration is straightforward and user friendly. Particularly effective, for data centers and cloud environments. No issues or problems were encountered during usage.
What do you dislike about the product?
Integrating it with vendors products for IPS/URL filtering and monitoring is difficult. In virtualized or cloud environments scalability poses constraints requiring resources.
What problems is the product solving and how is that benefiting you?
This Cisco firewall blocks potential threats for us. It guarantees network security by preventing access. It doesnt compromise on performance.