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Reviews from AWS customer

9 AWS reviews

External reviews

145 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Stathis Andreou

Reliability and extensive support schemes enhance security integration while cost and policy changes pose challenges

  • May 14, 2025
  • Review provided by PeerSpot

What is our primary use case?

Until a couple of years ago, everything was fine regarding my main use cases for Cisco Secure Firewall. I didn't have any problems with the equipment, quality, or support. However, in the last couple of years, they started making our lives difficult. Trying to renew the partnership with them became challenging as they were requesting numerous things on our side, and since we are a very small business, it wasn't possible to get through that verification.

Until a couple of years ago, everything was fine regarding my main use cases for Cisco Secure Firewall.

What is most valuable?

They are definitely reliable, and regarding positive features, once you get through with the purchasing of this equipment they offer their special support schemes, SmartNet support schemes, which are quite useful.

They offer their own software, and regarding integration capabilities, it's not wise to have only one vendor. One might get Cisco Secure Firewall for the outside drone and then get some other software from other companies such as ESET or Panda for the PCs and the servers, and that's how it's typically done.

What needs improvement?

Regarding policies about partnership, they are losing, not us. There are other equipment options out there that don't require such strict requirements.

What do I think about the stability of the solution?

With the new systems that Cisco Secure Firewall is deploying right now, I don't have experience with downtimes. With older systems, it happened once with a big customer that they went through the repair and they actually hacked the whole thing. It wasn't actually the equipment's fault. It was a customer's fault because we were begging them to implement two-factor authentication mechanisms, and they never did it, and in the end something happened. That's understandable. You can't blame the equipment for that.

How are customer service and support?

The technical support for Cisco Secure Firewall once you have the SmartNet is very good. The people are always willing to help, they can even log on remotely on the devices and check things. They're very good with that.

How would you rate customer service and support?

Positive

How was the initial setup?

It depends on the customer, and regarding the deployment time of Cisco Secure Firewall, it depends on what you want to implement. To set it up just for getting out to the internet may take a couple of hours. However, to prepare a skilled network with site to site VPNs, it's going to take days.

Which other solutions did I evaluate?

There are other equipment options out there that don't require such strict requirements.

What other advice do I have?

They say that their new software for Cisco Secure Firewall is AI compliant, whatever that means. They have some kind of databases on the cloud, the system communicates with them in order to monitor the traffic getting through and clearing things and stopping attacks or whatever. Everybody does this, but at what level they do it, nobody really knows.

The security policies that an organization has are also upon the IT people and the management to properly identify and implement. If they don't do these things, and they don't update the software of the servers, they leave all the usernames and passwords vulnerabilities there and they don't do something about that, you can't blame the equipment. It's the perimeter kind of firewalling you have with the equipment. But after that you have to do something on your own to help yourself.

On a scale of one to ten, I would give Cisco Secure Firewall an eight.


    GireeshRamamurthy

Exceptional performance and purpose-built architecture enable threat prevention with great support

  • April 17, 2025
  • Review provided by PeerSpot

What is our primary use case?

Our primary use case for Cisco Secure Firewall is for enterprise customers. We primarily work on Cisco Meraki switching and wireless. We also engage with Cisco Secure Firewall for threat prevention and information security.

What is most valuable?

The Cisco Secure Firewall appliances are primarily ASIC-based, which makes them fast and purpose-built. They stand out because they are not Intel-based systems, and in terms of performance and stability, they are among the best. Scalability is another strong point, as I have not encountered any issues in terms of scalability. Everything is in a cluster and can operate in active standby, active-active, or active-passive mode. Additionally, Cisco's support is excellent, which adds further value to their solutions.

What needs improvement?

The configuration might be slightly difficult compared to other players in the market like Fortinet or WatchGuard. It can be challenging for someone who is not used to using an application to configure the firewall, but with experience, it becomes manageable.

For how long have I used the solution?

I have been working with Cisco Secure Firewall for four, five, six years or more.

What was my experience with deployment of the solution?

There have been no issues with deployment.

What do I think about the stability of the solution?

Cisco Secure Firewall offers exceptional performance and stability. They are among the best in terms of stability.

What do I think about the scalability of the solution?

I have not come across any issues with scalability. Everything scales very well.

How are customer service and support?

Customer service and support are excellent. I would rate their support 10 out of 10. I have been working with them on firewalls, wireless, switching, and routing, and the support is the best.

How would you rate customer service and support?

Positive

How was the initial setup?

For someone like me who has been working on firewalls for quite some time, I do not see any problems with the initial setup. However, for someone trying to configure it for the first time with little experience, it may present a challenge.

What was our ROI?

Return on investment depends on the customer. While some may see it as an expense, others view it as an investment based on their understanding of Cisco.

What's my experience with pricing, setup cost, and licensing?

The pricing is slightly more expensive than other products in the market. It's considered a premium, but people pay that price for Cisco.

Which other solutions did I evaluate?

I have been working with Palo Alto, Fortinet, SonicWALL, and WatchGuard.

What other advice do I have?

I would definitely recommend Cisco Secure Firewall for its architecture, performance, stability, and exceptional support. When choosing a product, consider features delivery, stability, scalability, and customer support. On a scale of one to ten, I rate their firewalls eight to eight and a half.


    Ramish Ali

Strong threat protection improves server reliability and needs better management

  • April 15, 2025
  • Review provided by PeerSpot

What is our primary use case?

We use Cisco Secure Firewall for our servers, protecting data centers, and limiting the ports and threats. We have various web servers hosted in our data center, and to protect them from external threats, we use the firewall.

What is most valuable?

The most valuable features of Cisco Secure Firewall include the next-generation firewall and its strong anti-malware capabilities. These features protect internal servers from external threats, such as denial of service threats, viruses, and malware. Additionally, Cisco checks and stops traffic containing new threats, taking steps to mitigate them. When our servers are secure, their speed is very good using Cisco Secure Firewall. We do not face any kind of delay or issues, allowing more users to connect seamlessly.

What needs improvement?

Cisco Secure Firewall is difficult to manage as it lacks a web interface for management, requiring installation of management center software on a dedicated computer or server. Should the management software be removed, it needs to be reinstalled, consuming time and resources. Moreover, the configuration commands are not user-friendly, especially when compared to Fortinet's interface. The process of licensing is complicated, involving many steps to obtain and enter the license key. This process should be simplified.

For how long have I used the solution?

We have been working with Cisco Secure Firewall for about five to six years.

How are customer service and support?

The technical support is not very good because when support is requested, assistance often takes a few days to arrive as they are quite busy.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used software firewalls running on Linux. We switched because they were not next-generation firewalls and did not provide antivirus and malware protection.

What's my experience with pricing, setup cost, and licensing?

The licensing process for Cisco Secure Firewall is convoluted, involving many steps to request and enter a license key. In contrast, Fortinet or other firewalls offer a simpler process where you just need to enter the key quickly.

What other advice do I have?

Cisco Secure Firewall could improve in areas like user-friendliness and cost-effectiveness, as it is very costly and difficult to manage. I would rate it seven out of ten, but I would recommend other firewalls due to its high cost and complexity.


    Dibyendu Roy

Delivers strong threat prevention and good VPN but has configuration complexity

  • January 10, 2025
  • Review provided by PeerSpot

What is our primary use case?

The solution is used in a normal enterprise-level configuration. It has effectively worked as a perimeter firewall. Our VPN was also configured on it.

What is most valuable?

The threat prevention is better than FortiGate, but it is less effective than Palo Alto. The VPN functionality is consistent, and the performance is good.

What needs improvement?

Cisco Firewall is not user-friendly. They complicate simple configurations, requiring multiple steps. Compared to Palo Alto and FortiGate, it is not as effective. Cisco Firewalls require FMC for management.

If you have a small to medium-sized office with only a few firewalls, you can deploy and manage them without FMC. However, without FMC, it is not fully functional, limiting the features available. You cannot use the asterisk value in address objects in Cisco.

In other firewalls, hovering over an object displays details like the IP address. With Cisco, you need to access the object to see inside details. Cisco should improve this aspect. The NAT process is handled differently, which I do not like. Obtaining support is challenging compared to FortiGate and Palo Alto.

Although knowledge-wise they are good, obtaining technical support and involving an engineer in a troubleshooting call is a challenge.

For how long have I used the solution?

I have used the solution for almost two years.

What do I think about the scalability of the solution?

The scalable performance is good, however, the voice communication is not effective. Compared to FortiGate and Palo Alto, it lags in configuration and other aspects.

How are customer service and support?

Knowledge-wise, they are good, however, obtaining technical support and involving an engineer in a troubleshooting call is a challenge.

How would you rate customer service and support?

Negative

How was the initial setup?

The deployment was a normal activity, similar to how enterprises operate. It worked as a perimeter firewall, and our VPN was configured on it. The installation took approximately half a day.

What other advice do I have?

For mid-sized organizations, I do not recommend it. For ISPs or data centers, I would recommend it due to its good performance and hardware capabilities. Their hardware can handle substantial amounts of data without causing latency. I recommend it for ISP or data center. For enterprise purposes, I do not recommend it.

I rate the overall solution seven out of ten.


    Maharajan S

Enhances security with precise access control but has integration challenges

  • January 07, 2025
  • Review provided by PeerSpot

What is our primary use case?

I implemented the product which provides end-to-end networking and security features. It starts with secure tunneling, and I performed micro-segmentation in the firewall specific to a particular customer environment. It offers comprehensive security as well as networking features that I have enabled.

What is most valuable?

The software was mainly the highlight. Most firewalls have a challenge of identifying keywords and providing restricted access, which I encountered. However, Cisco Firewall has very good features, like trusted applications and restricted access for users based on keywords. I could access it appropriately, unlike some firewalls where this is a challenge. Essentially, the restricted access to websites has been exceptional. I was in the life science industry, focusing heavily on compliance. This product meets compliance requirements, and the security process has improved. Stability and consistent performance are critical components of Cisco's product.

What needs improvement?

The integration, especially for APIs or with other firewall products, is a challenge for me. In some satellite sites where large firewalls are not involved, I used Cisco Meraki. The integration between Cisco products themselves presents difficulties, such as SD-WAN configuration. Managing centralized networking with Cisco is challenging for me in terms of integration with other firewall products.

For how long have I used the solution?

I have used the solution for almost four years.

What do I think about the stability of the solution?

The solution is stable and performs well.

What do I think about the scalability of the solution?

Scalability presents a challenge. There is commercial involvement and several factors, making it complex for me. I would rate scalability seven out of ten.

How are customer service and support?

Technical support is unsatisfactory for me. There might be restructuring within Cisco India or with the partner's capability. Whenever I encounter a technical support challenge, it is not an easy process. Even with premium support, it is a struggle. I have to provide many logs, yet problems remain unresolved, often requiring workarounds rather than solutions.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is not simple as it is all based on my requirements. If the requirement or site is predominantly complex, specialist involvement is necessary. However, for a vanilla installation, it is fine - just not easy.

Which other solutions did I evaluate?

I have assessed and decided to move on to Sophos. Sophos's support is excellent compared to Cisco and other products, with their technical support team based in South India. I have received a lot of good feedback about it.

What other advice do I have?

Overall, I would rate the product six out of ten. Because of the support and cost, I moved away from Cisco, but otherwise, it is a good product. Recommendation depends on the requirement. If lacking a proper team and being dependent on the OEM and partner, Cisco is not suitable.

However, if the team is qualified with Cisco-certified people and the requirement is a big network, it can be considered. In today's hybrid work world, having an expanded gateway is more typical than having a single one. Thus, Cisco is unlikely to be recommended for a hybrid requirement unless in-house skills align. Otherwise, depending on partners and Cisco, it can be a risk.

I rate the overall solution six out of ten.


    AlexanderRudenko

Great performance with advanced features yet management system needs updating

  • January 06, 2025
  • Review provided by PeerSpot

What is our primary use case?

I am a system engineer, and I've been looking for some details and competitive information regarding the standards of this firewall and similar technologies.

What is most valuable?

There is a good relationship between real throughput, meaning the root performance, and the data sheet performance. When comparing it to other vendors, the data sheet performance is often more than expected and more than the real performance. It includes features like IPS, malware protection, and other security features.

What needs improvement?

The management usability and security of Cisco Firewall are based on Firepower Management Center, which is quite out of date compared to other vendors.

For how long have I used the solution?

I have used this solution for more than ten years.

How are customer service and support?

The SLA is great, and the escalation process is also great. For example, if I have a priority one case, I am able to call the manager to raise the severity, etc. So the SLA is very good.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

When compared with other competitors like Palo Alto or Fortinet, Cisco stands in a good position regarding the firewall environment. Compared to Fortinet, Cisco is a bit higher. When comparing with Palata and Juniper, Cisco has the same price level.

How was the initial setup?

I am well prepared, and it is quite easy. Cisco has really great documentation, like a deployment guide and a quick start guide, etc.

Which other solutions did I evaluate?


What other advice do I have?

If engineers are well prepared, it is good to note that Cisco has really great documentation. I have been working with AI features in the Cisco environment with Cisco Firewall, etc. I have been hearing and reading a lot about the integration of AI capabilities into Cisco devices, but I have not worked with that yet.

Overall, I would rate this an eight out of ten.


    Sibi M.

Cisco firewall review

  • September 16, 2024
  • Review provided by G2

What do you like best about the product?
Simplified management which enables us to manage policies and rules from single console
What do you dislike about the product?
SNMP configuration is too complex. HA broke once when we performed the upgrade.
What problems is the product solving and how is that benefiting you?
Flags specific network traffic patterns which is helpful and ease


    OusaidAbaz

Has an easy installation process, but the integration capabilities with various applications need improvement

  • July 03, 2024
  • Review provided by PeerSpot

What is our primary use case?

Cisco Secure Firewall is a next-generation firewall that can be used for various security applications.

What is most valuable?

The advantage of using Cisco is its integration within the Cisco fabric, which allows for effective threat detection and mitigation.

What needs improvement?

Cisco could improve its score by developing more features that integrate seamlessly with various applications and investing in hardware acceleration to enhance performance.

What do I think about the stability of the solution?

The product is stable with minimal glitches or latency issues.

How was the initial setup?

The solution is easy to install, requiring minimal expertise. Deployment time varies, but it can take about two days for a medium-sized company with 200-300 users to configure and install.

What was our ROI?

After five years of product usage, the high return on investment and low total cost of ownership can be observed.

What's my experience with pricing, setup cost, and licensing?

Pricing depends on partnerships and certifications. The engineering team's certifications can qualify it for seven to eight percent discounts.

What other advice do I have?

The platform's integration capabilities depend on the project context. In some cases, integrating Palo Alto may provide better performance, but Cisco can still be effective.

However, its classification in industry comparisons, such as those from Gartner, is lower than that of competitors like FortiGate and Palo Alto.

Overall, I rate it seven out of ten.


    WaleedAboda

Provides IPS intrusion prevention, anti-malware, and anti-spam

  • July 01, 2024
  • Review provided by PeerSpot

How has it helped my organization?

Cisco Secure Firewall has impacted our cybersecurity cost efficiency.

What is most valuable?

The important features are IPS intrusion prevention, anti-malware, and anti-spam.

What needs improvement?

Cisco firewall needs experience with hardware. They should also enhance security antivirus, application detection, user detection, and ID detection.

For how long have I used the solution?

I have been using Cisco Secure Firewall for three years.

What do I think about the scalability of the solution?

300 users are using this solution.

How are customer service and support?

The support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy, but it takes some time to push the configurations. Also, it's a little complicated and not friendly to use. It is good only for IT and experienced people.

The deployment took two months and a team of two to three people.

What's my experience with pricing, setup cost, and licensing?

The pricing is average.

What other advice do I have?

I recommend the solution to medium and enterprise customers since it is expensive.

Overall, I rate the solution an eight out of ten.


    ChrisDaly

Used for deep packet inspection, Internet Edge functionality, IDS, and IDP

  • March 07, 2024
  • Review provided by PeerSpot

What is our primary use case?

I deployed the Cisco Secure Firewall at the Internet Edge for the most part.

What is most valuable?

We use the solution for deep packet inspection, Internet Edge functionality, IDS, and IDP.

What needs improvement?

The solution’s GUI could be better.

For how long have I used the solution?

I have been using Cisco Secure Firewall for six years.

What do I think about the scalability of the solution?

Cisco Secure Firewall is a scalable solution that allows you to add capacity.

How was the initial setup?

The solution’s initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

The solution’s pricing is competitive.

What other advice do I have?

I rate the solution's ease of management and configuration an eight out of ten. I would recommend Cisco Secure Firewall to other users based on what they want it for and a combination of price point and supportability.

Overall, I rate the solution an eight out of ten.