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Reviews from AWS customer

9 AWS reviews

External reviews

145 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    reviewer2212530

A ubiquitous and easy-to-deploy product with a good support team

  • June 15, 2023
  • Review provided by PeerSpot

What is our primary use case?

I'm a design consultant. We primarily use the product to secure various client networks, major infrastructure, highways, and urban surveillance.

What is most valuable?

The solution is pretty easy to deploy. It is pretty ubiquitous too, so it is easy to get. It pretty much does the job we need it to do.

What needs improvement?

I would like to see an IE version of the solution where it is ruggedized. Most of what we do is infrastructure based on highways. Now that the product has a hardened switch, the only thing left in our hubs that isn't hardened is probably the firewall. It would be nice to pull the air conditioners out of the hubs.

For how long have I used the solution?

I have been using the solution for 20 years.

What do I think about the stability of the solution?

I've never had a stability problem with firewalls.

What do I think about the scalability of the solution?

The solution seems to be very scalable. I probably don't have much experience with scalability because, by the nature of how our networks work, we don't scale them; we just add another one.

How are customer service and support?

Support is very good. I've never had a problem with any form of support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used only a couple of other products over the years due to client preference. In general, Cisco Secure Firewall is easier to deploy mostly because of the depth of personnel trained in it. Every other product seems to be a niche thing that two people know, but Cisco once again seems ubiquitous throughout the industry. Our customers choose Cisco for various reasons, from cost to a preference for Cisco. It meets the task that they need to meet. It's really the spectrum.

How was the initial setup?

The deployment is pretty straightforward. It's the same as deploying any other Cisco equipment. If you know what you're doing, it's not a huge deal.

What was our ROI?

I believe our clients have seen an ROI. Their networks are more secure. Various agencies have tested a few of them to prove it, and they've proven okay. Since they weren't attacked, they have received an ROI.

What's my experience with pricing, setup cost, and licensing?

The licensing is not so bad. The solution’s pricing could be lower. It's not horrible, though.

What other advice do I have?

The application visibility and control are pretty good. It seems to do everything we've ever needed it to do. I've never asked the product to do something that it couldn't do. The solution has been pretty successful at securing our infrastructure from end to end. Most of our client’s staff have reported that the product is not as maintenance intensive as they would like. They never had to deal with maintenance before, but now they do. We deploy new systems for our clients.

I haven't had much experience with Cisco Talos directly. I know it's there, but I haven't really been involved. I haven't experienced it, which I believe is a good thing. It's doing its job if I don't have to get involved with it. The product has definitely helped improve our organization’s cybersecurity resilience. We weren't secure at all before, and we are a known target since we’re based in infrastructure. The solution has been very helpful in providing security.

It is a good product. I would definitely look into it. There is great value in going to a partner to a reseller to deploy the product. They understand the equipment and have expertise. Normally, they're local, so local knowledge is always useful. They have done deployments before, so sometimes they know tips or tricks that aren't in the manuals.

People evaluating the solution should give it a look. Definitely, it is worth taking a look at it.

Overall, I rate the product a nine out of ten.


    reviewer2212524

Is reliable, enhances cybersecurity resilience, and provides visibility into our network

  • June 15, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Cisco Secure Firewall for remote VPN.

How has it helped my organization?

Cisco Secure Firewall played a crucial role in enabling all our users to establish remote connections from their homes.

Cisco Secure Firewalls' application visibility and control are beneficial because they provide a management console that allows us to view logging and sessions.

It enhances our organization's cybersecurity resilience by enabling us to deploy multiple instances of it both in Azure and on-premises. This redundancy ensures that in the event of an outage or any other issues, we can seamlessly switch to alternative locations.

What is most valuable?

Cisco Secure Firewall is reliable, which is why we opted for it during the pandemic for our remote users.

What needs improvement?

The cloud does not precisely mimic what is on-premises. There are some new challenges with the features in Azure. Due to Azure limitations, we cannot synchronize configurations between an active standby. This aspect makes it difficult to perform such tasks in the cloud, requiring manual intervention.

For how long have I used the solution?

I have been using Cisco Secure Firewall ASA for ten years.

What do I think about the stability of the solution?

In my current role, I have not encountered any stability issues.

What do I think about the scalability of the solution?

Cisco Secure Firewall is scalable.

How are customer service and support?

Cisco's technical support is excellent, and its personnel are knowledgeable. I consistently receive prompt and satisfactory responses from them. However, there are occasions when we need to reach out to them for feedback follow-up.

How would you rate customer service and support?

Positive

How was the initial setup?

We encountered some issues with the deployment because we run on Azure now.

What's my experience with pricing, setup cost, and licensing?

Although I am not directly involved in dealing with the pricing aspect of the Cisco Secure Firewall, I know that the licensing has improved over the years.

What other advice do I have?

I rate Cisco Secure Firewall a nine out of ten.

The Cisco Secure Firewall is not a remediation tool but rather designed for secure remote sessions.

We use the same ASAs for firewall functionality as we do for VPN functionality.

Our organization is currently considering Palo Alto as an alternative to Cisco. However, I am not involved in the decision-making process.


    reviewer2212515

Fantastic reliability, easy to understand, and works very well for policy-based VPN

  • June 15, 2023
  • Review provided by PeerSpot

What is our primary use case?

We mainly use it for policy-based VPNs to IPSec one of the businesses. We also use it as a firewall solution for remote VPN users. We have vendors who have access to our VPN solution, and they get a dedicated network.

How has it helped my organization?

We can automate the VPN. The build process and how we've standardized it makes it very easy for us to focus on other tasks. We know that an end user can push a button, and the VPN will get built. They only bring us in for troubleshooting or higher-level issues with the other vendor. Because of that program, the ability to use Cisco ASA every time, in the same way, makes our job easy.

Once we started standardizing and using the same solution, we've been able to correlate that so we know what we are doing. We can train even less experienced and newer guys to do the tasks that in turn frees up the higher-level engineers. It has cut out the VPN work for higher-level engineers. They may have been spending ten hours a week previously, and now they may spend ten hours in the quarter.

It has improved our cybersecurity resilience. It has allowed us to see some differences with partners using weaker ciphers, which allows us to validate what we're using and reevaluate it. We put exceptions in cases where we have to. The security risk team is as well aware of those, and they can essentially go back on a buy-in or see if the vendor has upgraded to plug in a security hole. It has given us that visibility to see where we are weak with our vendors.

What is most valuable?

Being able to use it as a policy-based VPN is valuable. It's very easy to understand.

It's very easy to troubleshoot. It may be because I'm comfortable with it or because I've used it for so long, but it's easy to use for me. I don't have any problems with how to set it up or use it.

What needs improvement?

For what we use it for, it ends up being the perfect product for us, but it would help if they could expand it into some of the other areas and other use cases working with speeding up and the reliability of the pushes from the policy manager.

For how long have I used the solution?

We've been using Cisco ASA at least for the last six years. That's how long I've been in this organization, but my organization has been using it longer.

What do I think about the stability of the solution?

We don't open bugs for it. It just works for what we've used it for. The last time we opened up an ASA bug would have probably been three years ago. From a reliability standpoint of what we're using it for, it's fantastic.

What do I think about the scalability of the solution?

We've had no problems with scaling our business. We went from using probably 200 active VPNs an hour to over 600 VPNs without blinking an eye at that.

How are customer service and support?

I enjoy Cisco's tech support. Just like any tech support out there, you could get a great or fantastic engineer, or you may get somebody who has just learned, so you just have to work with it. However, working with Cisco TAC, you find less of that than you do with other companies.

Just to give them a shout-out, whenever we hit the Australian TAC, they're absolutely fantastic. Sometimes I feel that we should wait our hours when we open a ticket just so that we get one of them. They know their stuff. They absolutely do, so whoever they're hiring there, they got to keep that up and spread that out. I'd rate them a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've worked with Check Point's firewall, and I've worked with Palo Alto's firewall. Things like packet capturing and packet tracing that I can manipulate to pretend I'm doing traffic through the firewall are a lot easier to do with ASAs than with other products.

We have other firewalls in our environment. We still use Palo Alto. We do have a little bit of a mix with Palo Alto in our environment, but in terms of VPN specifically, the way that Palo Alto does route-based VPN by default doesn't flow well with most people out there. It works great with cloud providers. Cisco can do route-based VPNs too. We have a route-based VPN solution with Cisco as well. We just use an ISR for that instead of a firewall.

How was the initial setup?

I've been part of the deployment. Specifically, how NATTING and the firewalls work, that part is not difficult at all, but there are some challenges when you take any product and manipulate the order of operations, but that's not a Cisco challenge. You're pairing different information. There are some tools that usually try to help with those conversions, but most of the time, I find it just easier to develop what you need and just build it from scratch.

What about the implementation team?

We implemented it on our own.

What was our ROI?

We've seen an ROI in terms of our high-level engineers having to work less on the product. I've been able to provide it to the NOC because of the use of the solution. They see value in that.

What's my experience with pricing, setup cost, and licensing?

Pricing is more for my leadership, but I give them the quotes, and if they approve, they're happy. They've never wavered, so I wouldn't say it's out of the realm where they're considering another product. It must be in the direct price range for our leadership to not blink an eye when we give it to them.

What other advice do I have?

To those evaluating this solution, I'd say that it's a solid product. It works. It does what we need. It gives us peace of mind to sleep at night. I'd definitely put it up there with some of the other firewalls to consider.

I'd rate Cisco ASA a nine out of ten.


    reviewer1448693099

Great visibility and control, improved IPS, and easy to troubleshoot

  • June 15, 2023
  • Review provided by PeerSpot

What is our primary use case?

We are a Cisco partner and we are currently using Cisco Firepower for our internet edge, intrusion prevention systems, and filtering.

We use virtual appliances in the cloud and hardware appliances on-premises.

How has it helped my organization?

Cisco Secure Firewall has improved usability in our environment.

The application visibility and control are great. Cisco Secure Firewall provides us with visibility into the users and the applications that are being used.

We are capable of securing our infrastructure from end to end, enabling us to detect and address threats. We have excellent visibility into the traffic flows, including those within the DMZs.

Cisco Secure Firewall has helped save our IT staff a couple of hours per month of their time because it is much easier to use the GUI instead of attempting to manage things through the CLI, which we have to access from the CRM.

We have several clients who had larger security stacks that they were able to consolidate because they were using separate products for IPS or URL filtering. With Firepower, we were able to consolidate all of those into a single solution.

The ability of Cisco Secure Firewalls to consolidate tools or applications has had a significant impact on our security infrastructure by enabling us to eliminate all the additional tools and utilize a single product.

Cisco Talos helps us keep on top of our security operations.

Cisco Secure Firewall has helped our organization enhance its cybersecurity resilience. We can generate periodic reports that are shared with the security teams to keep them informed.

What is most valuable?

The ASA has seen significant improvement due to the IPS.

The ability to troubleshoot more easily through the gate is valuable.

What needs improvement?

The integration with all the necessary products needs improvement. Managing various product integrations, such as Umbrella, is challenging.

For how long have I used the solution?

I have been using Cisco Secure Firewall for four years. My organization has been using Cisco Secure Firewall for a much longer period of time.

What do I think about the stability of the solution?

We experienced stability issues when transitioning to version 7.2, particularly related to operating Snort from Snort Two to Snort Three. In some cases, the firewalls necessitated a reboot, but we ultimately reverted back to using Snort Two.

How are customer service and support?

The technical support is responsive. In most cases where I've opened a ticket, they have promptly worked on figuring out the actual problem and assisting me in resolving it.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have had clients who switched to Cisco Secure Firewall from Check Point, Palo Alto, and WatchGuard due to the features and support that Cisco offers.

How was the initial setup?

The initial setup is straightforward. Since we were transitioning from ASA to Firepower, a significant portion of our work involved transferring the access control lists to the power values in the GUI. After that, we began adding additional features, such as IPS.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing structure of the firewall is fair and reasonable.

Which other solutions did I evaluate?

The closest competitor that matches Cisco Firepower is Palo Alto, and the feature sets are quite comparable for both of them. One issue I have noticed with Cisco's product is the SSL decryption when used by clients connecting from inside to outside the Internet.

Cisco lacks the ability to check CRLs or OCSP certificate status unless we manually upload them, which is impractical for a large number of items like emails. On the other hand, Palo Alto lacks the ability to inspect the traffic within the firewall tunnel, which is a useful feature to have.

What other advice do I have?

I rate Cisco Secure Firewall eight out of ten.

I recommend taking advantage of the trial by downloading virtual next-gen firewalls provided by OBA, deploying them in a virtual environment, and testing their performance to evaluate their effectiveness. This is a crucial step.


    reviewer2211633

Does what we need to do and when we need to do it

  • June 14, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Cisco Secure Firewall for traditional firewall use cases, like VPN, segmenting of traffic, and creating PPSs.

How has it helped my organization?

We need reliable communication to do what we do, and that's very important. The solution does what we need to do and when we need to do it. It has a great reputation for the support that we need because if things don't work within the Department of Defense, people don't survive. Communication and keeping the adversary out are key components of our work. So we need a robust, reliable, and secure product, and that's what Cisco provides us.

What is most valuable?

Cisco Secure Firewall is robust and reliable.

What needs improvement?

The process of procuring modern-day technology within the DOD needs to improve.

For how long have I used the solution?

I've spent quite a few years with Cisco Secure Firewall.

What do I think about the stability of the solution?

Cisco Secure Firewall is a very stable solution.

What do I think about the scalability of the solution?

Cisco Secure Firewall is a very scalable solution.

How are customer service and support?

Cisco Secure Firewall's technical support is great, reliable, and responsive.

How would you rate customer service and support?

Positive

What was our ROI?

We have seen a return on investment from using Cisco Secure Firewall. From the DOD's perspective, we need a reliable and robust solution that has to be reliable in real-time. Cisco Secure Firewall is a reliable solution that works when needed.

What other advice do I have?

Cisco Secure Firewall is a great scalable, secure, and robust product.

There is a dedicated team designed to handle firewalls.

I have a good impression of Cisco Talos and its effects on our security operations. They have a great reputation for doing a lot of great things.

Cisco Secure Firewall has helped our organization improve its cybersecurity resilience.

Overall, I rate Cisco Secure Firewall nine out of ten.


    Health, Wellness and Fitness

Threat defense software from Cisco

  • May 19, 2023
  • Review provided by G2

What do you like best about the product?
We can deploy the threat defense on any virtual server environment on any x86 device that is running VMware ESXi.
What do you dislike about the product?
We cannot use this on any other Virtual environments than the VMware
What problems is the product solving and how is that benefiting you?
Secure the network form recurring threats from bothe inside and outside of the enterprise network.


    Upanshu P.

Very good firewall platform

  • May 14, 2023
  • Review provided by G2

What do you like best about the product?
we can eaisly manage the devices which are at different location and across different different platforms
What do you dislike about the product?
It's bit costly for small organizations to license, maintain and support it
What problems is the product solving and how is that benefiting you?
It has some excellent features such as threat detection also its scalable so now we are protected from malicious activities


    Sneha P.

Review for Cisco Secure Firewall Threat Defense Virtual

  • May 05, 2023
  • Review provided by G2

What do you like best about the product?
It is a web-based firewall where we can access remotely by accessing and configure the requests with malware defense and URL filtering.
What do you dislike about the product?
Management flatform performance can be improvised with more user-friendliness and overall stability.
What problems is the product solving and how is that benefiting you?
Below are the benefits:
1. Network visibility and easy policy implementation
2. Site-2-Site VPN
3. Threat detection
4. Scalability
5. Traffic inspection
6. State-full firewall


    Rudolf Z.

Top of the line Threat Defense

  • March 23, 2023
  • Review provided by G2

What do you like best about the product?
The central management features make it so easy to manage devices across platforms and locations.
What do you dislike about the product?
The only downside, I feel, is that the vast menu of powerful capabilities makes it take much more time to become a competant admin of the product.
What problems is the product solving and how is that benefiting you?
I am able to securely protect my internal network and automate with a robust IDP.


    premkumar A.

Enhancing Network Security in a Virtual Environment

  • March 10, 2023
  • Review provided by G2

What do you like best about the product?
"Cisco Secure Firewall Threat Defense Virtual (formerly NGFWv) provides comprehensive protection against advanced threats and malware, making it ideal for businesses with multiple branch locations or cloud-based applications. Its scalability and simplified management make it easier, while its seamless integration with other Cisco security solutions further enhances its capabilities."
What do you dislike about the product?
For smaller organizations, the cost of deploying and managing Cisco Secure Firewall Threat Defense Virtual can be high, as licensing, maintenance and support fees can quickly add up. With limited third-party integration, it also requires significant expertise to deploy and manage effectively.
What problems is the product solving and how is that benefiting you?
The NGFWv provides advanced security features such as application visibility, intrusion prevention, and threat detection, which help to protect virtualized and cloud environments against cyber threats, improving the overall security posture of an organization and reducing the risk of data breaches and other security incidents. Simplied management relieves the burden on IT staff, making it easier to maintain security controls across virtualized and cloud environments. An important thing to note is the scalability of the NGFWv, as it can be extended to all areas of an organization in large virtualized and cloud environments.