External reviews
External reviews are not included in the AWS star rating for the product.
Great Site Search and Helpful Staff!
What do you like best about the product?
Accurate results, easy to use, feature packed, helpful reporting, clean UI, and very helpful team who's always been their for us. I can't say enough great things about Swiftype.com.
What do you dislike about the product?
i honestly have no complaints. Anything we have needed for our ecommerce site can be accomplished.
What problems is the product solving and how is that benefiting you?
Swiftype powers our websites in terms of site search. We have multiple sites that are all powered by Swiftype. Super easy to use, great UI, and they also have helpful reports to gain insight as to what our customers are searching for.
Recommendations to others considering the product:
Absolutely. Their product is great but their level of support is second to none. I contacted them on a Sunday and had one of the cofounders personally reach out and solve my problem. I can't say enough about this company.
- Leave a Comment |
- Mark review as helpful
It's easy to implement and customize/improve
What do you like best about the product?
It's easy to customize/adjust the weighting of search of accuracy via admin site and/or adding the custmized meta tag.
What do you dislike about the product?
If we can get support in Japanese, it may be better for us in Japan.
What problems is the product solving and how is that benefiting you?
Before we use swiftype, it was very difficult to add the filter function for user.
Recommendations to others considering the product:
It's very easy to implement for us and provide the filtering function for users.
Really easy to setup
What do you like best about the product?
It's super easy to add domains and content. You can easily preview what searches will return and drag/drop to re-order. It also offers useful wildcard options for blacklisting.
What do you dislike about the product?
We'd like to use the same engine across 4-5 sites but weight the results differently on each. This is possible but it's proven to be very complicated and feels not worth it.
What problems is the product solving and how is that benefiting you?
We have a wealth of great content spread across different platforms, and want to help people find the most relevant content regardless of where they are searching.
SwiftType- An effective search solution for your site
What do you like best about the product?
We love that users can quickly search our site and see results as they type.
What do you dislike about the product?
I think finding the balance between speed and depth is what we're finding to be the most tricky.
What problems is the product solving and how is that benefiting you?
We needed the ability to implement search on our site. Swiftype does that quickly and effectively, making it customizable with API integration.
New to Search
What do you like best about the product?
Being able to easily create search results and my current contact has been really helpful. (Mike Wong)
What do you dislike about the product?
A tough learning curve. Haven't looking for tutorials yet.
What problems is the product solving and how is that benefiting you?
Making sure the right products are showing up based off search.
Swiftype is Great
What do you like best about the product?
Implementation was a breeze, usability is great, and the results are very relevant.
What do you dislike about the product?
A lack of control of the indexing engines. I'd love to have more control of the indexing engines.
What problems is the product solving and how is that benefiting you?
We custom built a way of doing part number redirects. This was kind of a pain. I'd love to see this native.
Great search tool
What do you like best about the product?
The weighting controls -- I can change the relevance of certain things within search to make sure my users get what they are looking for
What do you dislike about the product?
The system definitely has a bar you have to get over to be a power user. Part of that is inherent to how powerful it is, but still -- I couldn't just hand it to someone on my team without extra training.
What problems is the product solving and how is that benefiting you?
Our users/members can actually find things they are looking for and don't have to call/email in to get a link. It's made our member interaction much smoother.
Recommendations to others considering the product:
Get a demo, it's worth your time.
Swiftype is a great search function for your website
What do you like best about the product?
Their interface and their customer service.
What do you dislike about the product?
You have to re index sometimes to refresh
What problems is the product solving and how is that benefiting you?
This has solved a lot of our search problems and we are so happy to using them. It has allowed us to offer so many other options for search to our customers.
Recommendations to others considering the product:
I think you should def consider it.
Swiftype is a great product and team to work with
What do you like best about the product?
I most enjoy being able to curate content exactly as we deem appropriate. In the past we've had a frustrating experience getting our results to rank in the order we deem most appropriate for our agents and customers, if we can get it to rank at all in some cases.
What do you dislike about the product?
I've not seen eye to eye with a former customer experience manager who was unwilling to provide us data I was using to justify Swiftype's continued existence in our environment. The experience left me with a very bad taste in my mouth for Swiftype's ability to assign the right people to set their customers up for success.
What problems is the product solving and how is that benefiting you?
We're working to reduce click through rates, result rankings, and overall qualitative feedback from our agent community.
Simple and accurate search tool
What do you like best about the product?
I like that the customization and weighting of search results is easy to update and change. If I want to make sure that a result is prominent for a search or absent for a search it is very easy to control.
What do you dislike about the product?
Some of the installation instructions and steps are a little confusing for the amateur. I wish it were a little more user friendly in this regard.
What problems is the product solving and how is that benefiting you?
Swiftype allowed me to put an easy to customize search tool on a small website with very little cost.
Recommendations to others considering the product:
This is a great tool for small and large sites, it is easy to use for the amateur and after some trial and error you'll be proficient at it in no time.
showing 201 - 210