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Reviews from AWS customer

46 AWS reviews

External reviews

310 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Jiaze K.

Unmatched Query Power and Speed for Scalable AI-Driven Search

  • December 12, 2025
  • Review provided by G2

What do you like best about the product?
1. Query Flexibility and Power (DSL): The expressive power of the Query DSL is unmatched. We can easily combine exact filtering (e.g., in stock > 0), range queries (e.g., voltage: [3V TO 5V]), and semantic relevance ranking (e.g., full-text match for 'low power') in a single lightning-fast query. This is essential for AI-driven component matching.

2. Speed and Scalability: For our users, sub-second response time is non-negotiable. Elasticsearch's distributed architecture and inverted index structure ensure that even as our component catalog scales into the tens of millions, performance remains consistently fast.
What do you dislike about the product?
1. Initial Learning Curve: While the flexibility is fantastic, the initial setup—particularly defining efficient mappings, indexing strategies, and understanding the nuances of the Query DSL—involves a steep learning curve. The barrier to entry for a small team compared to a managed SQL service is significant.

2. Cost at Scale (Self-Hosted vs. Cloud): While self-hosting offers performance control, the resource consumption for high-speed indexing and large clusters can become substantial, making cost optimization a constant operational task. The various cloud offerings help, but this remains a key consideration for startups managing costs.
What problems is the product solving and how is that benefiting you?
As the core technology behind PartGenie.ai, an AI co-pilot for hardware development and component sourcing, Elasticsearch is critical for solving the multi-faceted search challenges unique to the electronics industry.

Our main problems solved are:

1. Complex Semantic Component Search: Traditional relational databases failed to handle natural language queries (like "low-power BLE module, coin cell, FCC certified") and required exact keyword matches. Elasticsearch allows our AI to perform vector and fuzzy full-text search across millions of diverse component attributes and unstructured datasheet text, instantly matching user intent to viable components.

2. Performance at Scale: Engineers demand instantaneous results for complex queries involving thousands of parameters. Elasticsearch provides the low-latency, real-time indexing necessary to power our AI's component selection feature, turning multi-day manual searches into minute-long API calls.


    Mahir S.

Intuitive Dashboard That Simplifies Management and Integration

  • December 10, 2025
  • Review provided by G2

What do you like best about the product?
Easy to understand the dashboard and easy to integrate
What do you dislike about the product?
I would say pricing/billing is a bit expensive.
What problems is the product solving and how is that benefiting you?
I use as indexing the data to store as json format to do keyword search.


    Apparel & Fashion

Elastic solving our products search and navigation

  • December 10, 2025
  • Review provided by G2

What do you like best about the product?
the ease of use and setup plus the great documentation provided
What do you dislike about the product?
sometimes error handling can be vague in terms of exceeding the heap memory allocated
What problems is the product solving and how is that benefiting you?
huge site wide search and aggregation plus analytics


    Emil K.

Exceptional Documentation, Intuitive UI, and Outstanding Support

  • December 08, 2025
  • Review provided by G2

What do you like best about the product?
I appreciate the wealth of documentation available which makes it easier to implement solutions on my own. Their AI support option is also excellent and often times I do not need to lodge an actual support ticket as the AI recommendations resolved my issue.

The Elastic UI is clean, intuitive and easy to use.

I find the Dev Tools feature within Elastic to be really useful as most of my updates are managed via Elastic ESQL queries which enables me to keep my changes within a repo.

Setting up SSO via Entra ID was fairly straightforward. Ability to do the role mappings for entra ID groups to Elastic roles was easy to do via the UI and also via the Dev Tools.

Customer Support is excellent, they work with you until your issue is fully resolved.

Elastic can be purchased via AWS Marketplace which makes billing seamless if you already work with AWS.

The Elastic infrastructure is scalable and also very resilient. If there are load issues or similar it will scale up as required.

The web crawler is also easy to configure and update directly in the UI.

Search queries are very performant (milliseconds usually).
What do you dislike about the product?
From version 9, you will have to self-manage your Elastic web crawlers which shifts the responsibility on the customer to provide the infrastructure that supports the web crawler. There is also the ongoing support that comes with this too.

It seems to be focusing more and more on its core feature i.e. search, and not so much on user-focused features tailored for non-tech business users.

It would be great if it provided repos with examples to easily setup frontend search experiences.
What problems is the product solving and how is that benefiting you?
Provides a highly performant search solution (used by our frontend search experiences) and enables our customers to find exactly what they need.

Our search is now returning more relevant results and an enhanced user experience. Ultimately leads to more business from clients.


    Higher Education

High-Performance, Flexible Search with Powerful Cloud Features

  • December 08, 2025
  • Review provided by G2

What do you like best about the product?
Elasticsearch is a mature product with high levels of performance and is very flexible. Able to be tuned for accurate lexical search but also supports semantic search. The Cloud Hosted option helps to abstract away much of the infrastructure management and also has an AutoOps feature to help identify issues with indexing or searching. Working closely with their knowledgeable product team helped to ease the implementation of our solution.
What do you dislike about the product?
It is very API-centric and although the Kibana interface continues to improve and add management features, if the end-users are not very technical, they will need support with some of the management activities. Also, if you need to use the Elasticsearch web crawlers for indexing web pages, version 9 moves away from the Elastic-hosted crawlers so you will need to run the Open Crawler on your own infrastructure.
What problems is the product solving and how is that benefiting you?
Elasticsearch is helping to improve our Enterprise search both in relevancy and performance when compared to our previous solution. It also moves us into a direction of semantic and AI experiences.


    Legal Services

Blazing Fast Search and Real-Time Analytics

  • December 07, 2025
  • Review provided by G2

What do you like best about the product?
Extremely fast full-text search and Real-time-ish analytics
What do you dislike about the product?
Can get expensive at scale
Operational complexity
What problems is the product solving and how is that benefiting you?
I can build features like log search, product search, monitoring dashboards, or internal tools without designing complex search algorithms.


    Computer Software

Unmatched Speed and Real-Time Analytics with Elasticsearch

  • December 04, 2025
  • Review provided by G2

What do you like best about the product?
The "best strength" of Elasticsearch is its ability to perform lightning-fast, near real-time search and analytics across massive, diverse datasets
What do you dislike about the product?
A bit harder to manage self hosted installation.
What problems is the product solving and how is that benefiting you?
Helping us store events data at scale.


    Muhammad Mustafa Amin Shah

Full-text search has transformed log analysis and real-time views for faster issue resolution

  • December 04, 2025
  • Review from a verified AWS customer

What is our primary use case?

Elastic Search is normally used for full-text search where users are fully depending on it for searching by name, address, and similar fields, and we need to gather the data with good latency, so we normally prefer to save it into Elastic Search.

Elastic Search helps for full-text search because we normally use it for keywords and other related terms. If there are keywords and searching requires numerical data and other elements, we prefer RDS over Elastic Search. However, if it is regarding complete full-text search in which we cannot do any kind of indexing and it is very difficult, we prefer Elastic Search.

What is most valuable?

Elastic Search's best feature is that it is very convenient to save, plus it is schema-less, and it has very good latency and also provides us with different kinds of mapping strategies which allow us to optimize many things according to the data structure. It is a kind of non-structured and structured mix.

The benefits of using Elastic Search are mostly for two to three purposes. For logging, it is very easy to insert the logs into Elastic Search and start searching it using Kibana, and it is very easy to make visualizations over there. The second purpose is that we normally use it for views. If we have searches from the front end with a specific structure, it is very difficult to go to a different table and create the query in the database, so what we do is sync our database with Elastic Search and create a view on Elastic Search which will give us the result in milliseconds. This is how we are currently utilizing it.

What needs improvement?

Elastic Search has an annoying limitation regarding page size. It has a specific limit for queries on Elastic Search, and the default is ten thousand, and we can increase it. However, after increasing, it can slow down. Pagination in Elastic Search is very slow. If I need to parse one million records saved into Elastic Search, it becomes a nightmare because I need to do the pagination, and it is very problematic in that regard. I need to do ten thousand records and then go to the other page, and when going to the other page, it currently takes much more time than RDS. For specific cases, if we need to do full-text search and searching for one specific word returns less than ten thousand records, it works very well. However, if we go for more than ten thousand, then it creates an issue for us.

For how long have I used the solution?

It has been almost ten years since using Elastic Search.

What do I think about the stability of the solution?

Elastic Search receives a stability rating of nine point five; we rely on it.

What do I think about the scalability of the solution?

In terms of scalability, for the managed service, it is very easy, but the scalability aspect is a bit tricky. Scaling up Elastic Search cluster requires a bit of time because of sharding and replications. It takes more time since it needs to copy the data. For example, if we are working on three nodes and adding a fourth node, the synchronization process will occur in the middle, and the higher the data volume, the more time it will take. Scalability is rated around five to six.

How are customer service and support?

Elastic Search's technical support receives a rating of eight.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, we were using the AWS managed cluster on the cloud, but now we have created our own. On the same cloud, we have deployed Elastic Search on our EC2 machines, so it is self-managed, not on-premises. On-premises would be if we give the solution to somebody else, then we would deploy Elastic Search on their specific cloud, but we only deployed it in our system.

How was the initial setup?

I did not go into the deployment part of Elastic Search because it is a DevOps matter. I was in a senior role, so I sent the request and we received it. Normally, it does not take a lot of time if the person deploying is capable; it does not take more than two to three days.

What about the implementation team?

We have about twelve specialists.

What was our ROI?

I cannot say much about the return on investment part because we normally work on a use case basis. If we find some kind of issue in our database which is currently taking time, then we need to shift to Elastic Search, and it will start giving us very good results. On the cost-saving side, rather than increasing our RDS from a less cluster to a big cluster, we can create a specific separate Elastic Search cluster, and it saves our money on our basic structure while giving us much more performance. I cannot tell you the exact part on how much was saved with the calculation, and I cannot provide the numbers, but it saves our time on the debugging side. Using it on the logs and creating visualization is very convenient for us to search the log and identify the issue as soon as possible. This saves our time, saves the customer's time, and decreases the time to respond and resolve.

What's my experience with pricing, setup cost, and licensing?

Elastic Search's pricing totally depends on the server. Managed services from AWS are used, and we have worked on a self-managed Elastic Search cluster. On the AWS side, it is very expensive because they charge based on query basis or how much data is transferred in and out, making it very expensive. That is why we moved to the self-managed option. In self-managed, it is very easy to handle. We do not think any kind of proprietary Elastic Search solution is required.

Which other solutions did I evaluate?

Elastic Cloud Serverless is not being used. The GenAI experience with features like agentic AI, RAG, or semantic search is not currently being used. Kafka Streams is being used for log instigation.

What other advice do I have?

Elastic Search has many pros, but the cons of it are that it is not structured, and we need to put all the things which are connected into a single index. Therefore, we cannot use it for our base structure database, but we always use it for supporting purposes.

While part of Careem, there were hundreds of thousands of customers using the solution, and now that in a startup, the clients are no more than one hundred.

Elastic Search requires maintenance. We need to keep it updated because Elastic Search normally launches new features and versions on both Kibana and Elastic Search sides. We need to keep updated ourselves, and also, we need to do maintenance on the storage side. Normally, we use Elastic Search for timelines, saving all the data from beginning to end, so normally the storage maintenance is an issue, and we have to increase the storage time to time, but it is not related to Elastic Search; it is actually related to our use case.

There is lots of support for Elastic Search in different tools like Logstash which we normally use for integration, and there are other tools as well, but it is very easy and not a big issue for that.

The Attack Discovery feature is not being used. Big businesses cannot survive without Elastic Search because it gives us very good visibility and handles our use cases very well. If we need something reliable and trustworthy as a solution, then Elastic Search is the way to go, as it is an integral part of big solutions. The overall review rating for Elastic Search is eight point five.


    Igor Khokhriakov

Centralized analytics and monitoring have supported reliable insights for scientific web services

  • December 03, 2025
  • Review provided by PeerSpot

What is our primary use case?

Elastic Search is being used for two main streams. The first use case is an internal analytics engine for the usage of our services, which is based on logs that are put into Elastic Search indices to build different dashboards for key executives and developers, providing different levels of information. This is essential to provide statistics as a nonprofit organization funded by the Department of Energy and other infrastructures. The main focus is on web access to the Protein Data Bank for scientists and bioinformaticians with a publicly facing service supporting roughly 15 million users and an average load of about 700 requests per second. There are two data centers, one on the East Coast and another on the West Coast, serving the same publicly available interface. Logs from these services are monitored and collected, then put into Elastic Search database, from which different perspectives are provided for various stakeholders.

The second use case is Application Performance Monitoring, where Elastic Search APM stack is used to collect application performance metrics, primarily using Java, with a bit of Python and Node.js. Those three agents are used along with a standard infrastructure with the APM server that injects everything into Elastic Search indices for incident recovery and finding performance bottlenecks. As a nonprofit organization using an open-source license, there have been no problems with Elastic Search trying to change the license. Since no commercialized services are provided, the organization remains out of the scope of those issues and continues using open-source licenses. Recently, integration with an internal Keycloak instance was completed to provide role-based access to the Kibana application, which was a bit non-trivial but was managed successfully.

What is most valuable?

The experience regarding the relevancy of search results with Elastic Search is positive since it is used for providing search features for end-users of the Protein Data Bank. During ETL processes, information is collected from different data sources regarding proteins, including protein annotations and structures, which are transformed and loaded into the internal database. One part of that database includes Elastic Search indices. For search capabilities, full-text search is performed for end-users while keyword search is used primarily for internal needs, and no complaints have been heard about either of them.

The main focus is on web access to the Protein Data Bank for scientists and bioinformaticians with a publicly facing service supporting roughly 15 million users and an average load of about 700 requests per second. There are two data centers, one on the East Coast and another on the West Coast, serving the same publicly available interface. Logs from these services are monitored and collected, then put into Elastic Search database, from which different perspectives are provided for various stakeholders.

What needs improvement?

There are a couple of improvements that would definitely save a lot of headache with Elastic Search. One would be if the open-source license had multi-user access to Kibana, which exists in the paid tier license. There were also some difficult times with parallel and point-in-time interfaces, so better documentation could help, particularly more example-driven content. The provided documentation tends to have some common words but lacks real applicable examples. More specific examples, such as step-by-step guides, would be ideal. From a technical point of view, there are no significant issues recalled as Elastic Search has been absolutely awesome for this use case and covers 100% of the needs.

For how long have I used the solution?

Elastic Search has been used for roughly five years.

What do I think about the stability of the solution?

Regarding stability, there are no major incidents recalled with Elastic Search. While not part of the DevOps team, nothing significant has ever exploded to affect the whole organization. If there were issues, the DevOps team was able to fix them quickly. Problems have been experienced with other services, but not with Elastic Search.

What do I think about the scalability of the solution?

In terms of scalability, Elastic Search is good for this organization. A standard three-node setup with multiple clusters is being used for internal and public needs, resulting in six nodes per database across the data centers.

How are customer service and support?

There has been no need to contact customer tech support for Elastic Search. It has been sufficient to visit conferences such as SCALE in Southern California Linux Expo, where Elastic Search has a booth to talk to their staff. The organization often relies on publicly available resources such as forums, issue trackers, and an internal knowledge base. Once, a ticket was created on GitHub concerning a Kibana issue with Application Performance Monitoring, but that was essentially the extent of it. The main sources of support are conferences and documentation.

How would you rate customer service and support?

Which other solutions did I evaluate?

No alternatives similar to Elastic Search have been tried. When the discussion about the open-source license started, OpenSearch was briefly looked into but the decision was made not to move forward because the organization felt secure in the current usage without commercialization.

What other advice do I have?

Elastic Search AI, RAG, and semantic search have not been explored yet, as those opportunities for integration are just beginning. Nothing has been moved into production, so further comment cannot be provided. Standard agents from APM are being used to collect telemetry metrics and send them to the Application Performance Monitoring server, which are different from AI agents.

It is difficult to assess the current pricing of Elastic Search because the organization is in a specific niche as a nonprofit organization. On-premises instances are managed internally and a managed option had been considered, but that did not pass the board's approval. Open-source licensing has worked well, and there have been no ceilings where payment options for additional services needed to be considered. Users are quite satisfied with what is provided, and the organization is happy with what is received from Elastic Search.

The learning curve with Elastic Search was very easy. With a strong background in Java and software engineering, and having a great tutor in the organization who showed how to perform ingestion pipelines with Grok and how to use the development environment within the stack, the process was manageable. While it might be difficult for middle-level and junior developers, having someone experienced in the organization makes it manageable to share knowledge.

Elastic Search mostly requires maintenance during upgrades. While it is running in standard mode, there have been no major incidents from memory, so it has quite low maintenance requirements.

There are no official partnerships with Elastic Search; the organization is just a user utilizing the open-source license. Overall, this review has been given a rating of 9.


    SherifHassan Magdy

Provides centralized log analysis and visual insights across distributed systems

  • November 12, 2025
  • Review provided by PeerSpot

What is our primary use case?

Elastic Search is used as an observability tool and logging analyzer for solutions that already exist in the company, mainly in FinTech products and financial products.

What is most valuable?

Elastic Search's main advantages are the visuals that represent and visualize all entities and system components in a simplified diagram, which provides the ability to identify which component in the system has an issue.

The main benefits include having one centralized place that gathers and aggregates all logs related to different or distributed systems.

What needs improvement?

Elastic Search could be enhanced by incorporating low-code or no-code plugins that permit developers to integrate it with different or distributed systems. This would allow for configurations that already exist but need customization through plugins or simple code that can facilitate user control over parts of the visuals, dashboards, and sensors.

Graphs should be more interactive by importing different graph schemes or visuals from external resources into Elastic Search.

Given that the product has not been used since 2023, the data might be outdated. If Elastic Search is not integrated with any promised LLM, it should have this capability as soon as possible.

For how long have I used the solution?

Elastic Search has been used since 2018 to the present moment, depending on the different companies that have been worked with.

What do I think about the stability of the solution?

Elastic Search is a very stable product, especially after obtaining support licenses from Elastic.

What do I think about the scalability of the solution?

The scalability aspect is straightforward. With self-hosting, resources can be expanded vertically, which is managed from the organization's side.

How are customer service and support?

There is no knowledge about general customer service, but there is previous experience in submitting support cases to the Elastic team to get answers and fulfill requirements.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

Elastic Search was installed one time but the work was not completed with it.

Experience exists with Dynatrace observability tool, but Dynatrace is completely different from Elastic Search. Dynatrace is comparable to other observability tools in this category.

How was the initial setup?

Elastic Search has been installed in multiple organizations, including the current employer and previous ones, and used for different purposes.

The setup is somewhat complicated due to multiple dependencies and relations with different systems. However, any engineer should be able to understand and read the documentation well to implement it properly based on business needs and requirements.

What about the implementation team?

The implementation team was involved in the deployment.

What was our ROI?

Return on investment was achieved more than a year ago.

Which other solutions did I evaluate?

DataDog might be an equivalent product to Elastic Search, though this requires verification.

What other advice do I have?

Hybrid observability was not used. Enterprise API, whether referring to ESB, API Gateway, or middleware, was not used. Serverless interaction with Kibana was not used. The overall rating for this review is 9 out of 10.