The product has fantastic support services. It provides complex solutions, including block mode and other default protection features.

We encountered a few glitches while implementing API security features into the product. Secondly, they could provide transparency for different types of protection parameters available. It will be beneficial if there is some visibility for the same. We faced some downtime issues the last two times due to Barracuda infrastructure. Thus, we are searching for alternate WAF solutions.

We have been using Barracuda Web Application Firewall for two years.

I rate the platform's stability a ten out of ten.

I rate the product's scalability nine out of ten. It is suitable for enterprise businesses.

The technical support services are fantastic. They share the knowledge transparently. This feature is more exceptional than that of other vendors.

The initial setup process is simple. We have deployed the product on the cloud.

I rate Barracuda Web Application Firewall a nine out of ten.

The product has valuable technical features.

Barracuda Web Application Firewall’s scalability needs improvement.

We have been using Barracuda Web Application Firewall for two years now. At present, we use the latest version.

I rate the product's stability a ten out of ten.

The product has low scalability, and it is three out of ten. It could be improved.

The initial setup is easy. I rate the process a ten out of ten. It takes a month to complete.

We implement the product with the help of a reseller.

The product is inexpensive. I rate its pricing a two out of ten. We purchase its monthly license.

We have medium businesses as our customers for Barracuda Web Application Firewall. I recommend it to others and rate it a ten out of ten.

Our customers use it to enhance the security parameters of their web applications. Web Application Firewalls serve this exact purpose.

One of the strongest points is its robust issue discovery capabilities. Barracuda invests significant efforts in identifying and resolving issues. They have multiple products that work in tandem to perform these checks, which is beneficial because it automates security updates. This is the primary reason I recommend it to my customers.

One of Barracuda's limitations is its user interface. The GUI for configuration is not intuitive and has remained largely unchanged for the past 10 to 12 years. This is something I've discussed with Barracuda representatives here in Italy as well. It needs more modernization.

I have been working with this solution for 15 years.

I would rate the stability a nine out of ten. The solution has been fairly stable. Normally, there is a built-in kernel and an application. Some modules may crash, for example, the graphical user interface. But in another way, the engine continues to work fine. So from my point of view, the stability is very high.

I would rate the scalability of the solution an eight out of ten.

We have around six to seven customers using this solution.

The Barracuda support depends. Sometimes, they solve the issue promptly, but normally, they are not so fast and are not entirely focused on the problem. For example, sometimes I write many requests on the tickets, asking for one, two, three, or four steps and asking for one to three resolutions. Often, they respond with only one or two. So, I need to push again and again.

In other cases, I ask questions and get positive feedback immediately, depending on who the technician is. Barracuda has engineers in the USA, UK, and other countries, so it depends on the technician's location and expertise. So, I am not completely satisfied, but sometimes it is okay, and sometimes it is not okay.

So, depending on the region and depending on the person who actually receives these tickets, the technical support could be more knowledgeable. So they may need some training or education for the entire staff to respond immediately without any delays.

Often, it happens that they respond because they need to, not because they understand the technology I'm using. So they respond just because it's required by the service level agreement, which specifies a response time within four hours. But this is just a response, not a resolution of the case. Sometimes, the response is within the agreed time, but the solution takes much longer.

I have customers using it in both on-premises and cloud environments. The deployment is a straightforward procedure.

I act as a deployer, configuring the solution based on our customers' needs, whether they are big or small companies and whether they prefer on-premises or cloud deployment.

The deployment takes a couple of days. This application requires precise configuration to protect specific parts of a company's web application. Therefore, it typically takes me two or three days to deploy and fine-tune the solution before it's up and running.

We also handle the maintenance of the solution. We are a team of five technicians who work with the help desk. We do the first contact for the Italian customers. They call me, asking me, and then I escalate it to the Barracuda IT support in case.

The customers are using it and see an ROI. The biggest benefit is the increased security in the internal environment. It automatically enhances their security posture for the applications that should be protected by the WAF.

In Italy, we have a majority of small companies, around 95%. These are companies with 20 employees or fewer. The remaining 5% are what UK and USA define as medium companies, which can have up to 2,000 employees. For large companies and enterprise level, the pricing is right.

For small companies, the price is very expensive because the WAF is an enterprise-level application, not intended for smaller businesses. In my opinion, the price is right for enterprise-level use.

In Italy, the market is different; most companies are small, and the few larger companies with an enterprise approach tend to buy directly from companies like HP, F5, or others rather than through an engineering company like mine.

I've worked with many other vendors. Currently, we also use WatchGuard firewall and systems for protection. But I've also worked with vendors from various regions. For the WAF (Web Application Firewall).

In general, I would rate this solution an eight out of ten. It is not a ten because it works well, but there is room for optimization in a few areas. These include the kind of support, the graphical user interface, and the speed of the graphical interface. A better product that achieves these goals exists. In my 40 years of activity, I've never found a perfect one because all applications grow and change over time, and a new version is always an improvement in IT. So these are the reasons why there are two or three points that could be better optimized by Barracuda. The graphical interface, its speed, and the immediate support in case of issues. These aspects limit my evaluation.

We use the solution to protect our internal applications from cybersecurity threats.

Parameter Protection is a valuable feature. Most of the features are quite useful. It is a helpful tool. It helped us with penetration testing.

We get false positives about phishing emails. The vendor must improve Barracuda Email Security Gateway.

I am using the solution currently.

The tool is quite stable. I have no issues with it. It depends on the fine-tuning of customized applications based on our requirements.

The solution is scalable.

The technical support is fantastic.

The initial setup was easy. However, we needed to do some fine-tuning in the applications. It was not difficult.

Overall, I rate the tool a ten out of ten.

People who host their applications on the cloud, global servers, on-premises, or various locations may encounter issues related to IT threading as well as volumetric attacks. To address these challenges, we provide the Barracuda Web Application Firewall. The most significant advantage of the Barracuda Web Application Firewall is that it offers a single subscription for Active DDoS protection.

There are two types of DDoS attacks: active DDoS and offline DDoS. With Barracuda Web Application Firewall, we only need one subscription to be protected against both. In contrast, other solutions and competitors often require separate subscriptions for DDoS protection, making their offerings more expensive.

When it comes to a comprehensive web application firewall solution, Barracuda stands out by providing an affordable and end-to-end approach. In comparison, other market solutions typically consist of separate boxes for different features, leading to higher pricing.

We only need one subscription to be protected against both active DDoS and offline DDoS attacks.

In the Barracuda Web Application Firewall, there should be more affordable options for WAF as a service. These options should cater to smaller businesses, with a focus on single-size configurations for fewer users and cloud applications. We currently offer WAF as a service for cloud-deployed applications, but the pricing is somewhat on the higher side. To enhance the service, I suggest that they work on improving their pricing strategy. It's crucial to provide competitive pricing in comparison to other competitors in the market.

I am currently using the Barracuda Web Application Firewall.

I give Barracuda Web Application Firewall nine out of ten for stability.

I give Barracuda Web Application Firewall nine out of ten for scalability.

I would rate the initial setup a ten out of ten for its ease.

Usually, deployment takes three to four weeks because it depends on the customer and what we can observe from their side. What SLA or scope of work have they shared with the partner? In essence, we are not a direct partner of Barracuda; instead, we serve as the brand custodian for multiple brands such as Sophos and Barracuda. During the deployment phase, we are not directly involved with the customers. Sometimes, the queries pertain to deployment issues or technical problems. For such cases, we typically respond within two to four hours, or at most, one to two days, depending on our schedule. Since we cater to multiple brands and settings, we are not exclusively focused on one particular brand. Our role involves supporting multiple brands and setting up various solution abilities or designs.

For instance, if a customer approaches us for web services, we can offer Sophos Firewall web services. However, if they require a dedicated web solution, we provide them with a Barracuda solution. In cases where the customer has budget constraints, we try to migrate them to cloud-based solutions. Consequently, we refer to them as end customers or partners as per the situation.

In most cases, we are not directly involved in the deployment phase, the configuration process, or the setup. However, we usually gather feedback from our partners or new partners, and based on that, I can estimate that the deployment will take around two to three weeks. The timeline depends on the specific requirements or wishlist of the end customer.

The Barracuda Web Application Firewall is quite expensive. The license is available on an annual or three-year term, with no monthly, quarterly, or semi-annual options. There is a bigger discount applied when a customer signs up for a three-year term.

I would give Barracuda Web Application Firewall nine out of ten.

Barracuda Web Application Firewall is marketed for the enterprise segment because of its high cost.

Barracuda Web Application Firewall is a comprehensive and dedicated web application firewall, and I highly recommend it.