There are no valuable features that the product can provide, owing to which my company plans to move to ServiceNow or SAM Pro.
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Provides stability but needs to improve the hardware and connectors offered to users
What is most valuable?
What needs improvement?
The hardware and connectors in the product have certain shortcomings where improvements are required. FlexNet Manager's connectors are not that good, especially when compared to what Flexera provides its users in general. ServiceNow and SAM Pro's dashboards are very good compared to what FlexNet Manager offers.
With FlexNet Manager, it would have been good if its hardware and connectors were as good as ServiceNow and SAM Pro. ServiceNow and SAM Pro also serve as a CMDB. FlexNet Manager fails to serve as a CMDB, making it an area where improvements are required.
For how long have I used the solution?
I have been using FlexNet Manager for a year and a half.
What do I think about the stability of the solution?
It is a stable solution.
From my experience with large vendors like IBM or Oracle, I can say that ServiceNow and SAM Pro offer good data collectors compared to what FlexNet Manager offers. FlexNet Manager doesn't provide accurate data to its users, owing to which you may have to deal with a lot of false positives. The aforementioned issues don't occur in FlexNet Manager.
What do I think about the scalability of the solution?
Around 100 to 200 people in my company use the product.
How was the initial setup?
People from Flexera should be involved in the installation process of FlexNet Manager. The updates in the product should be managed by someone from Flexera's team. SAM Pro offers features that allow for auto updates, making it a very easy process compared to FlexNet Manager.
The solution is deployed on the cloud.
What's my experience with pricing, setup cost, and licensing?
Based on the enterprise-level packages that my company purchases, I can say that from a price perspective, you can go for FlexNet Manager if you have a very small environment. ServiceNow is better if you have a large environment with a huge number of users.
What other advice do I have?
I only deal with the user side of the product and guide the people in my company on how to work with the tool.
Instead of FlexNet Manager, I would suggest others use SAM Pro, especially those who have ServiceNow deployed in their environment. After a year or two, if you gain good knowledge about SAM Pro. With FlexNet Manager, you may worry about whether the data that you have will get corrupted or not. With SAM Pro, the chances of the data getting corrupted are very low.
Since the tool does work, I rate the overall tool a six or seven out of ten.
Suitable for those with dedicated budgets and an interest in exploring advanced functionalities.
What is our primary use case?
During my tenure from 2018 to 2022 with Intel, my primary client was a global network with a significant presence in Europe, particularly Germany. I provided services using Flexera's FlexNet Manager, focusing on software asset management for them. From 2021 to 2023, while working with Process Inc., I continued to offer SAM services, utilizing Flexera's solutions, this time for VMware CRX.
What is most valuable?
The best thing about FlexNet Manager for my clients is its strong grip on managing licenses and ensuring they stick to their contracts. It helps me keep an eye on what licenses they own versus what they are using. This feature is like a compliance superhero, letting us know if everything's on track or if there are any issues. Knowing this helps us keep the software game in check, making sure they use what they have without overspending. FlexNet makes it easy to stay compliant and cost-effective.
What needs improvement?
One area that could use improvement is the deployment of Flexera agents. While I haven't personally handled the technical aspects of implementation, coordinating with service providers revealed instances where agents were either missing or corrupt on certain systems. This led to gaps in inventory, making it challenging to monitor compliance and inventory status accurately. Having a smoother and more foolproof agent deployment process would be a valuable enhancement for a seamless experience in managing software assets with FlexNet. Additionally, a key improvement I would like to see in the next release is more timely updates to the application recognition library. The process of creating or updating ARLs ourselves was a bit cumbersome, and having a more proactive approach from Flexera in this regard would be beneficial. Additionally, I believe Flexera could enhance its offering by introducing features related to IT service management. While they excel in IT asset management, integrating more ITSM functionalities directly into FlexNet could provide a more comprehensive solution, similar to platforms like ServiceNow. This could open up new opportunities and make FlexNet an even more valuable tool for organizations.
For how long have I used the solution?
I have been working with FlexNet Manager for over five years.
What do I think about the stability of the solution?
I would rate the stability as a nine out of ten.
What do I think about the scalability of the solution?
It is highly scalable. I would rate the scalability as a nine out of ten. Most of the clients using FlexNet Manager are large enterprises, and the solution is more prevalent in markets like Europe and the US due to its higher cost.
How are customer service and support?
I would rate the technical support as a seven out of ten.
How was the initial setup?
I would rate the easiness of the initial setup as a nine out of ten. Deploying FlexNet Manager on-premises can take varying times based on factors like the number of systems. Setting up servers and deploying agents to each system determines the project duration. In contrast, Flexera's hosted solution is quicker as everything is managed by Flexera, requiring only remote agent deployment. However, based on customer feedback, the hosted option is still considered maturing compared to the on-premises alternative.
What's my experience with pricing, setup cost, and licensing?
In the Indian market, only a few companies have adopted Flexera, mainly because of its expense. Cost is a significant consideration, but in terms of software asset management effectiveness, Flexera stands out as a top choice, surpassing other tools in my experience. I would give it a nine out of ten in terms of costliness.
What other advice do I have?
For anyone seeking a top-notch software asset management tool with a focus on license and contract management, I would recommend FlexNet Manager. It is particularly suitable for those with dedicated budgets and an interest in exploring advanced functionalities. While it excels in comparison to tools like Snow Licence Manager, SmartTrack, or ServiceNow, the key consideration is pricing. If budget constraints aren't a major hurdle, FlexNet Manager stands out as a go-to solution. Overall, I would rate it as an eight out of ten.
Robust SAM Solution that is always a Step Ahead of the competition
What is our primary use case?
I have a love-hate relationship with this solution. There are things I absolutely love about it and things that I would change if it were in my control. But, it's reliable for our needs and It's best in class. We did a POC on another product and that’s when I realized how good I had it with FlexNet when we compared it to Eracent.
How has it helped my organization?
Using the backend SQL DB, I've been able to provide BI and reporting that no other system can offer to the environment.
What is most valuable?
The most valuable feature is the ARL (Application Recognition Library) and the depth of thought that was put into how the licenses and contracts all come together. So it has a really great licensing module, and they're constantly keeping up with the newest trends.
What needs improvement?
There is room for improvement in the purchasing module. There are things I would change in that. Also, the automation components, like having the contracts, scheduling, and notifications embedded into the application, which they've been promising to do since 2014.
There are some key things in there that make it clunkier than it should be. But overall, the benefits outweigh the drawbacks.
Moreover, in additional features, I would like to see the reporting change. Eliminate Cognos and create a dynamic front end that allows for straight SQL queries, to get a more flexible and richer reporting module - especially for the Cloud version, FlexNet One; without having access to the SQL database for reporting, it makes it prohibitive.
For how long have I used the solution?
I’ve been using FlexNet Manager Suite since 2014 and have watched it improve and mature. We currently use version 2020 R2.
What do I think about the stability of the solution?
I would rate stability a ten out of ten.
What do I think about the scalability of the solution?
I would rate scalability an eight out of ten.
How are customer service and support?
The support depends on who you get.
How was the initial setup?
It's a very complex program to deploy. There's no agent install method, other than adoption to upgrade the agent once it is already installed.
If I went back to Eracent, it had an amazing discovery and inventory capabilities but it is not a string SAM tool. It reminds me of Altiris that way - very strong on inventory but weak on SAM.
My ideal solution would have the inventory and reporting of Altiris and the SAM structure of FlexNet.
What was our ROI?
There is a good ROI.
What's my experience with pricing, setup cost, and licensing?
We got a deal long ago, only in maintenance mode. It's pricey for maintenance, but it's worth it. You get what you pay for.
Which other solutions did I evaluate?
I have extensive experience with FlexNet and Alteryx. And some ServiceNow too.
What other advice do I have?
Don't think of this as an out-of-the-box solution because no ITAM tool is an out-of-the-box solution. You have to make it work for your environment.
Overall, I would rate the solution a nine out of ten. There is still room for improvement.
Great product for discovery!
What do you like best about the product?
Discovery wise , the product does a good job with asset discovery pulling the data either from the beacons and the agents installed or by getting the data from importing it
What do you dislike about the product?
SaaS manager is not mature yet , a lot of the features still need more development especially the dashboards and the customization of the metrics and filters .
What problems is the product solving and how is that benefiting you?
Licenses count, consumption for more visibility of a company ecosystem is a must and flexera one can acheive that if the right data is provided.
Recommendations to others considering the product:
Do some good research before jumping into it . Make sure all your needs can be satisfied and aligned with what the product offers.
Optima Fundamentals
What do you like best about the product?
Ease of Cloud visibility and management. Workflows to cut down time challenges.
What do you dislike about the product?
It would be ideal to have more intersection with technopedia like capabilities. Although this may be on the way.
What problems is the product solving and how is that benefiting you?
Cloud management, cloud governance and controls.
Rightscale allowed us to build infra very quickly with minimal amount of employees.
What do you like best about the product?
ServerTemplates, deployments & monitoring. We have more confidence that our development will act same on production.
What do you dislike about the product?
High costs of the product. We also suffered from instability of the API when we automated multiple tasks from sysadmins.
What problems is the product solving and how is that benefiting you?
Stabilized our deployments from dev to prod.
Recommendations to others considering the product:
Compare to other products, also open source projects
After four years of using the CMP extensively, cross enterprise
What do you like best about the product?
The ability to orchestrate deployments into a number of clouds, both private and public. The ability to front-end this with a Self-Service UI.
What do you dislike about the product?
A number of CMP features are quite outdated and stale, such as dashboards, monitoring.
What problems is the product solving and how is that benefiting you?
Flexera CMP has enabled us to achieve a major reduction in time to deploy new customer facing environments and interface with multiple data centers, public and private.
Recommendations to others considering the product:
Look at implementing a CI/CD pipeline for the CMP management as well, doing this earlier will make you much more agile going on.
Single Pane of Glass for a Multi-Cloud Experience
What do you like best about the product?
The Self-Service User Interface is straight-forward in terms of a marketplace presence. The Cloud Management portal provides a convenient intermediate-level for platform-level and IT configuration and monitoring.
What do you dislike about the product?
Depending on the use case, UI extension layout and information must be done via the API. While there is documentation available on the use of the API, examples for the calls are not provided. Some of the API call limitations are not documented.
What problems is the product solving and how is that benefiting you?
Primarily in areas of backup/restore/replication of various artifacts. There is no way to replicate artifacts between accounts and clouds, only within a cloud and within an account. VMware is not supported very well for larger on premise install bases. The API in these areas is extremely limited.
On the benefits side, we have successfully extended our use cases to multi-platform use with said single-pane of glass.
On the benefits side, we have successfully extended our use cases to multi-platform use with said single-pane of glass.
Recommendations to others considering the product:
Initial support in the area of set up and configured is provided extremely well by the support staff. Once initial knowledge and experience is gained support, while sympathetic, has little to no way of providing status for issues submitted to product development/engineering. This is also true for suggested corrections/enhancements to the product support when API documentation states one thing, but results in something other than the expected results.
Right scale have helped us to monitor, deployed and troubleshoot deployments
What do you like best about the product?
Cloud management gives you details node by node and that help us a lot to troubleshoot
What do you dislike about the product?
We need more Information on if scripts fails
What problems is the product solving and how is that benefiting you?
Users and team wfm and deployments. It can be easily hook up with Jenkins
RightScale is the CMP we just Migrated to. The vision is great , the learning process is tiresome
What do you like best about the product?
There is a lot of hype around CMP and Rightscale from Flexera. We evaluated a few products online and based on recommendations, went ahead with Flexera rightscale. The good part about Rightscale is the support model and the quick response we get from Rightscale support. There are a tutorials and learning mateirial also available for us to get onboarded.
What do you dislike about the product?
The learning curve seems huge. The Rightscale language is different and for onboarding Java developers, we need more examples, scenarios, boards where devs can talk and ask questions etc. The custom action creation seems a challenge initially. Plus Rightscale response to custom actions is slow and takes a few more seconds than the underlying action would. Also debugging is a challenge coming from Java bakground.
What problems is the product solving and how is that benefiting you?
We are migrating our product to google cloud and needed a CMP to help us manage and setup our tool on multi-tenant scenario. While there were a lot of changes we need in the app, we also had to work on imgae creation and docker migration etc. Here Rightscale and its solutions is helping us smoothen out the deployment and usage of the Cloud. This is also for helping us manage the cost
Recommendations to others considering the product:
Cost management on cloud is a key differentiatior in any migration from inhouse to cloud. But the cost should be considered keeping in mind the ease of rolling out and management. Eventually most probably you would have java/.net developers as part of the team who come with a different set of mindset to programming and support. Look for a tool which has good support, learning material and also helps in managing cost by displaying, alering on usage of a sever set up for testing etc.
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