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A great way to manage SaaS
What do you like best about the product?
Action quadrant provides a fast way to get some quick wins. The shadow user account identification system is great.
What do you dislike about the product?
Overall the app is good but it needs some additional charts and some better help docs to understand the existing reports.
What problems is the product solving and how is that benefiting you?
IT has a lot of data about app utilization but our procurement group had no visibility into spend or utilization. As part of a rationalization exercise towards the end of 2017 we engaged with Meta SaaS and found it to be a great system of record for our apps. Although we had planned to use it for this project, it became clear that we needed ongoing visibility. We've found redundancy in purchasing and saved substantial amounts of money across our portfolio of apps.
Recommendations to others considering the product:
The direct connections are valuable. We found hundreds of accounts that were not permitted by policy and could have created security risk.
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Rightscale manages our entire deployment strategy.
What do you like best about the product?
The Chef integration within rightscale was the initial draw to use the solution. But since starting we've used everything from chef to the standard one-off scripts that run a function when we need them to. The audit logging for executions is incredibly helpful as is the API into Rightscale which we make daily use of.
What do you dislike about the product?
At first it was how behind Rightscale was when keeping up with Chef but they have since resolved this and at this point the only bottlenecks for improving our platform are our ability to develop them.
What problems is the product solving and how is that benefiting you?
Automation is key. People are fallible and make mistakes and by putting everything in Rightscale you can automate the creation and deployment of server infrastructures with just a few clicks.
Recommendations to others considering the product:
They don't have much support unless you pay for the enterprise solution. The monthly pay-as-you-go plan doesn't come with any support other than the forums. Fortunately they have excellent documentation and there are plenty of resources on chef found online.
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