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Reviews from AWS customer

19 AWS reviews

External reviews

25 reviews
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3-star reviews ( Show all reviews )

    reviewer2802939

Reliable traffic management has reduced outages and now needs simpler licensing and UI

  • February 15, 2026
  • Review provided by PeerSpot

What is our primary use case?

Most of my experience with F5 BIG-IP Virtual Edition has been around deploying it in virtualized setups for application load balancing, traffic management, and security use cases, supporting critical systems rather than just testing or labs. I have primarily used it in production and virtual environments.

We have a lot of internally hosted applications for our internal team members across the board, and F5 BIG-IP Virtual Edition has helped us with that. All of these are very big infrastructure, very big environments. We have deployed it as the primary load balancer in front of multiple application servers to distribute traffic evenly, handle SSL offloading to reduce server load, and also to monitor application health and automatically fail over unhealthy instances.

In our environment, F5 BIG-IP Virtual Edition is deployed as a virtual appliance within our virtualization platform. It sat in front of our core web applications and backend services, acting as the primary load balancer and traffic management, especially in the traffic management layer. We have configured it in a HA setup to avoid single points of failure. It handled SSL termination and distributed traffic. From a network perspective, it was placed in a segmented zone between the external facing layer and the internal servers, ensuring controlled and secure traffic flow.

We are using VMware supporting our internal and customer-facing applications for the deployment of F5 BIG-IP Virtual Edition.

What is most valuable?

There are a few features within F5 BIG-IP Virtual Edition that really did stand out in day-to-day production use. SSL offloading has been a big one for us, followed by application health monitoring. Adding to that, overall traffic management features such as intelligent load balancing and session persistence helped keep performance consistent even during peak usage. Together, those features are what really made the platform reliable and production ready for us. SSL offloading, health monitoring, and intelligent traffic management are the most valuable features I have considered. There could be some that have slipped through the cracks, but these are the primary ones which our main focus goes towards.

Before F5 BIG-IP Virtual Edition, we had occasional slowdowns and single points of failure. After putting F5 BIG-IP Virtual Edition in place, we saw much better performance and consistency and close to zero downtime.

We have used F5 BIG-IP Virtual Edition in production as a virtual load balancer in front of core web applications for SSL offload, which eliminated downtime and improved performance.

What needs improvement?

There is always scope for improvement. Overall, it is a very strong and reliable platform. Looking at the scope for improvement, the platform is extremely powerful. However, for new engineers, it can take some time to fully understand and use all the features efficiently, especially around advanced traffic policies and customization. New engineers tend to struggle and find their way through it. The licensing and pricing model could also be simpler and more flexible, particularly in virtual and cloud environments where scaling up and down is pretty common. A flexible model could put us in a much better shape. While the interface is functional, some parts of the UI could be more modern and intuitive to make day-to-day management faster. Apart from that, I do not think there is something beyond that which needs to be changed or kept under observation to be improved.

From a documentation standpoint, F5 BIG-IP Virtual Edition is pretty clear on that. Sometimes it can be very dense, but oftentimes it gets the job done. In terms of support, overall it is solid, but response time can vary depending on severity, licensing, and during peak times of the day. That being said, there are more refinement areas rather than major gaps. The core functionality is very strong and versatile.

For how long have I used the solution?

I have used F5 BIG-IP Virtual Edition for close to a couple of years now.

What do I think about the stability of the solution?

F5 BIG-IP Virtual Edition is stable in my experience.

Before migrating to F5 BIG-IP Virtual Edition, the organization was using different solutions that caused instability issues in our current environment. After moving to F5 BIG-IP Virtual Edition, we have seen significantly fewer outages, smoother maintenance, and noticeable performance improvements.

After migrating to F5 BIG-IP Virtual Edition, we have had fewer outages, very little downtime, and easy maintenance windows. From an availability standpoint, outages dropped very significantly after moving to F5 BIG-IP Virtual Edition. The combination of reliable load balancing, health checks, and failover meant applications stayed online even when individual servers had issues. Overall, as somebody who manages network and servers, I personally had very few friction instances where I had to deal with applications and software services teams. Although they are part of internal operations, I have had a much better experience after migrating to F5 BIG-IP Virtual Edition during maintenance and outage windows. There have been pretty significant benefits for us when we migrated from the previous solution to F5 BIG-IP Virtual Edition.

What do I think about the scalability of the solution?

F5 BIG-IP Virtual Edition has been a very solid experience regarding scalability. Because it is a virtual edition, we were able to scale resources such as CPU, memory, and throughput based on our demand without major architectural changes. As application traffic increased, we could adjust capacity or deploy additional instances relatively easily. It has been a pretty good experience so far.

How are customer service and support?

Customer support for F5 BIG-IP Virtual Edition changes from licensing based and other factors. When we have engaged support for critical issues, engineers were knowledgeable and helpful. At times it took us a pretty decent amount of time for us to get hold of an engineer. That being said, everything has its pros and cons.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Previously, we were using Citrix NetScaler, and we have had a pretty rough experience with it. That is why we explored options and changed from Citrix NetScaler to F5 BIG-IP Virtual Edition.

How was the initial setup?

The advice I would give to somebody else looking into using F5 BIG-IP Virtual Edition is to invest time upfront in proper design and learning the platform before rolling it into production. F5 BIG-IP Virtual Edition is extremely powerful, but it is not a plug-and-play tool. Understanding the platform before deploying it into production is essential.

What about the implementation team?

I have personally not dealt with pricing and licensing setup for F5 BIG-IP Virtual Edition. The other team took care of it. I was solely responsible for deploying and maintaining it internally in the environment. Management took care of the pricing and licensing part.

What was our ROI?

We have seen enough uptime with F5 BIG-IP Virtual Edition. For us, uptime is what makes us revenue. We have seen less revenue loss or, potentially, we are in a much better shape in front of our customers. That means a lot, and we have gotten enough return on investment so far.

Which other solutions did I evaluate?

We have done extensive research and gotten some personal opinions from industry professionals before choosing F5 BIG-IP Virtual Edition. Some lighter or more basic platforms were easier to set up initially, but then they lacked the stability and the core functionality that we were expecting. They failed our tests. Over time, these limitations showed up as outages, performance bottlenecks, and operational risk. What stood with F5 BIG-IP Virtual Edition is that it passed all our tests with flying colors and that is ultimately why we have standardized on F5 BIG-IP Virtual Edition.

What other advice do I have?

We have a lot of internally hosted applications for our internal team members across the board, and F5 BIG-IP Virtual Edition has helped us with that. All of these are very big infrastructure, very big environments. We have deployed it as the primary load balancer in front of multiple application servers to distribute traffic evenly, handle SSL offloading to reduce server load, and also to monitor application health and automatically fail over unhealthy instances. Before F5 BIG-IP Virtual Edition, we had occasional slowdowns and single points of failure. After putting F5 BIG-IP Virtual Edition in place, we saw much better performance and consistency and close to zero downtime.

After migrating to F5 BIG-IP Virtual Edition, we have had fewer outages, very little downtime, and easy maintenance windows. From an availability standpoint, outages dropped very significantly after moving to F5 BIG-IP Virtual Edition. The combination of reliable load balancing, health checks, and failover meant applications stayed online even when individual servers had issues. Overall, as somebody who manages network and servers, I personally had very few friction instances where I had to deal with applications and software services teams. Although they are part of internal operations, I have had a much better experience after migrating to F5 BIG-IP Virtual Edition during maintenance and outage windows.

We did not track it down to an exact percentage, but from an operational standpoint, the difference is crystal clear with F5 BIG-IP Virtual Edition. Even to date, we still tend to notice the difference. Before F5 BIG-IP Virtual Edition, we were dealing with recurring service interruptions. The list is endless with recurring service interruptions, sometimes multiple incidents in a month, in a week. After moving to F5 BIG-IP Virtual Edition, those dropped to very rare occurrences. What a new normal used to be, it changed drastically for us and outages are happening once in a blue moon. I would rate this review a seven.


    Whisnu A.

Poor Traffic Management & Security

  • January 14, 2024
  • Review provided by G2

What do you like best about the product?
It lacks the versatility and capabilities of Big IP Virtual Edition. It requires some effort to set up and a learning curve, with the IT personnel or support, from F5 the implementation process becomes hectic.
What do you dislike about the product?
The limited range of modules provided does not cater to needs and as web traffic increases Big IP becomes difficult to adapt. It comes at a cost, it is a cumbersome software in the market.
What problems is the product solving and how is that benefiting you?
Managing the softwares Marketplace service is burdensome. There are some concerns regarding server to server communication limitations and heavy reliance on LBs that potentially impact efficiency through cascading flows.


    Md. Al Imran Chowdhury

Has limitations on RAM and code but investment is less than a physical device

  • October 12, 2023
  • Review provided by PeerSpot

What is most valuable?

The tool's investment is less than a physical device.

What needs improvement?

The tool has limitations with respect to code and RAM.

For how long have I used the solution?

I have been working with the solution for four to five months.

What do I think about the stability of the solution?

The solution is not as stable as a physical device. It has dependencies on the physical server as well.

How are customer service and support?

Technical support is expensive. They offer advanced service only when you purchase a full solution.

How was the initial setup?

F5 BIG-IP Virtual Edition's deployment is complex. The deployment timeline can vary between 4 days to one week.

What other advice do I have?

I rate the product a seven out of ten.


    mohnish t.

F5 BIG IP Review

  • July 06, 2022
  • Review provided by G2

What do you like best about the product?
The UI of the F5 is the best and its modules,it has many many modules under it, like caching, and access control. firewall and security manager, compare to the Netscaler this is little expensive
What do you dislike about the product?
As said earlier it is expensive and ease of ding installing is not that great when compare to Citrix Netscalar. The prices can be mich better and in market F5 is the widely used software
What problems is the product solving and how is that benefiting you?
F5 is more of application routing tool, where it helps in routing the incoming traffic in a round-robin mechanism, and helps to diversify the load of the traffic to multiple servers effectively.
Recommendations to others considering the product:
Already its a market hero in number 1


    Information Technology and Services

Good for Exchange LB

  • March 11, 2022
  • Review provided by G2

What do you like best about the product?
Exchange Out of the Box templates helps a lot.
What do you dislike about the product?
Visibility on the Real time user monitoring can be improved
What problems is the product solving and how is that benefiting you?
Exchange
Recommendations to others considering the product:
.


    Robert S.

The integration and configuration into the AWS environment was pretty good. However, we are ending up with a whole bunch of ghosted IPs.

  • December 09, 2018
  • Review from a verified AWS customer

We use it for low balancing.
It has been in our environment for four to five years, but I have only been using it for a little over a year.
What is most valuable?
* The detail that you have available when setting up iRules.
* How the traffic routing works in F5.
What needs improvement?
The management process seems a bit difficult.
The management interface is unclear, complex, and not concise. I would like a better user interface.
For integration with other AWS environments, we do some tie-ins with some autoscaling groups. This has been challenging for us. We have had issues, where when autoscaling groups scale up, there are some instances which are not showing up in the proper size. Then, those IPs would get registered with F5, but never get released. Therefore, we are ending up with a whole bunch of ghosted IPs. However, this is more an implementation detail than an F5 detail.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It is very stable. I have no concerns regarding stability for F5.
We are seasonal, so we go from low to high volumes. F5 has never been a concern of ours for stability.
What do I think about the scalability of the solution?
We run an Active-Active version of two instances, so scalability between the on-premise and AWS versions hasn't been a huge issue for us. Where we are finding the AWS version helpful is when we are trying to scale up new environments. AWS Marketplace helps here a lot.
How is customer service and technical support?
We have support agreements in place, but they are managed by the infrastructure team. I do not contact the technical support, they do.
How was the initial setup?
The integration and configuration into the AWS environment was pretty good.
Which other solutions did I evaluate?
The product was already in place when I came onboard.
My preference is to use AWS natively, but there are some issues around session management and so on, which have prevented us from using it. While a lot of these issues have been solved, a lot of our applications are tied to the F5 infrastructure.
What other advice do I have?
Always use the Automatic Synching between F5. Don't try to use the API to do the synching. This is where we went wrong. We were trying to push the nodes to F5 individually instead of letting F5 handle the synchronization process, and it doesn't work.


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