Un helpful support for a super expensie kit
I happened to contact F5 support through the AWS chat link regarding a subscription query and funny they cant help and asked me to contact AWS support. And then the lady sends me an azure link.
Not only they have a clue on what I am talking about, nor they are interested in helping. I actually should have an option to post a screengrab of the chat I had. Appalling
Expensive product.
The product is super expensive and the dont help to resolve any issues regarding cost management. High time we moved away.
Hi Ajith, We appreciate you taking the time to write a review and we are sorry to hear about your experience with our support services. F5 Networks takes all customer feedback seriously and we are currently looking into how we can improve our processes going forward. Understanding that you were attempting to downgrade your BIG-IP Virtual Edition instance, you can find documentation for this process within these support articles: https://support.f5.com/csp/article/K72636998 https://support.f5.com/csp/article/K35355528 Please feel free to contact F5 support if you require additional assistance or have any further questions. --- F5 Networks