We use it for getting an IPAM solution in AWS, which is our first use case. The second use case is we also use it for our on-premise networks to manage the IP ranges. We have distributed all the IP networks, and for DHCP and DNS, we use this software internally for our enterprise network.
BlueCat Address Manager for AWS
BlueCat NetworksExternal reviews
External reviews are not included in the AWS star rating for the product.
Implementation eases network management but support and documentation require improvement
What is our primary use case?
How has it helped my organization?
We started seeing the benefits of Micetro immediately because as we started using it, we didn't have to go back to the Excel sheets that we were earlier following and then updating as we moved along. If somebody's using it, we could see for DHCP if the IP allocation is getting full or not, and it would give us an alert. If the users are completely using it, then we know that we need to allocate some more IP range to any site, and that really helped us.
What is most valuable?
The integration that we did is easy to build up for the on-premise network, and everything regarding DHCP was a good experience for the on-premise team that I'm working with in building up the DHCP and the DNS for the on-premise network.
The initial deployment was fairly easy because we started with the DHCP product for the enterprise network, and the experience with that was very good.
What needs improvement?
They can improve their support for the CDNV application, which is Cloud Discovery and Visibility. I had to chase BlueCat support a lot for this application, and the support was not good. The CDNV application administration documents were not updated, and they are doing it via a containerized architecture, but that didn't work. We faced a lot of issues during the implementation of CDNV for duplicate files and everything during the initial process.
The CDNV application documentation was not good, and also the support should have been better. We faced a lot of issues in getting support and finding the right person who can help us with issues, so that was always a challenge in the past year from the BlueCat team.
With scalability, if I'm planning to scale it to other instances, there are multiple versions of BlueCat running, and if I want to scale it in other regions as well, I need a license, and then all the stuff that comes with it. There were issues when I was working with the team on it concerning the license, the gateway, and how it is going to look.
For how long have I used the solution?
We've been using the BlueCat DNS, DHCP, and also their Cloud Discovery and Visibility (CDNV) software for two years now.
What do I think about the stability of the solution?
We have not experienced any instability with Micetro.
What do I think about the scalability of the solution?
With scalability, there is an issue.
How are customer service and support?
They can improve their support for the CDNV application, which is Cloud Discovery and Visibility. I had to chase BlueCat support a lot for this application, and the support was not good.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We faced issues, but we did not use any alternatives to Micetro, and we are planning for alternatives right now, looking for possible solutions.
How was the initial setup?
The initial deployment was fairly easy because we started with the DHCP product for the enterprise network, and the experience with that was very good.
It took close to three weeks. It was less than a month, approximately two sprints, but it was fairly easy.
What about the implementation team?
There were three people working on this for the deployment process.
What was our ROI?
We started seeing the benefits of Micetro immediately because as we started using it, we didn't have to go back to the Excel sheets that we were earlier following and then updating as we moved along.
What's my experience with pricing, setup cost, and licensing?
I don't have much idea on the pricing because that's completely with the vendor and the VPs, and the stakeholders who are buying this product.
Which other solutions did I evaluate?
We faced issues, but we did not use any alternatives to Micetro, and we are planning for alternatives right now, looking for possible solutions.
What other advice do I have?
If I were to put the support on a scale from one to ten, I would give a score of four.
We are users without any partnerships with BlueCat.
Somebody needs to see how the application is running on it, and it also needs to be updated. The versions of BlueCat need to be updated, and while we faced some challenges there, it went with support.
Overall, I rate Micetro a seven out of ten.