Calabrio WFM has a lot going for them
What do you like best about the product?
I like that Calabrio WFM is easy to use and user-intuitive. You can also see that they listen to their customers through their IDEAS portal. They've already incorporated into new versions a number of our requests.
What do you dislike about the product?
The downside of simplicity is the lack of some features that seem complex but are required/essential. Some features have already existed with competitors for years, but they still don't have them. Examples of essentials in a WFM tool include Shrinkage Reports (per interval), robust employee information reports, and complete and flexible schedule reports.
What problems is the product solving and how is that benefiting you?
Calabrio addresses agents' needs via the agent-empowering features in MyTime that aren't complicated to use: self-scheduling, absence/overtime requests, and shift swaps. On the web version, there's shift bidding. It benefits us by making automation possible within the tool.