Calabrio 1
What do you like best about the product?
Being able to utilize and schedule all in one application. I love being able to monitor adherence and exact aux usage per our agents.
What do you dislike about the product?
I wish we could copy and paste activities to multiple agents on agent schedules without going through application management and copy schedule activites
What problems is the product solving and how is that benefiting you?
Calabrio is solving major adherence issues that arise and My team and I truly benefit from adherence metrics keeping our performance and business needs prioritized.