Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Calabrio has amazing employees and great customer service!
What do you like best about the product?
Every since I started using Calabrio over 17 months ago. My system was a complete mess! Calabrio's innovation team came to Cummins and they evaluated the way we were utilizing the Workforce Management tool. After completing this task I am now able to continually hit over 90% Forecast Accuracy. I am so excited to get our new version up and running as I know the analytics will bring a lot of value to our team.
What do you dislike about the product?
It was challenging as we were using an older version of Calabrio and it was on premise so I was not able to update a newer version. We are now in the process of moving over to the newest version of Calabrio and moving to the cloud. Overall I do not dislike anything about Calabrio. They are an amazing group of individuals.
What problems is the product solving and how is that benefiting you?
So many I don't even know where to start. For starters we are Forecasting over 90% accuracy and we have started utilizing the QM tool to live monitor our agents.
- Leave a Comment |
- Mark review as helpful
Very convenient tool
What do you like best about the product?
What i like the most with teleopti is it is very convenient to use where in you can access it even outside work. You can plot your absence ahead of time even wihout calling a certain hotline to notify. Our company was able to think of a way where in the employees can avoid hassle in checking their schedule.
What do you dislike about the product?
Nothing. i believe theres nothing to
improve
improve
What problems is the product solving and how is that benefiting you?
None
WFM tool for your employees
What do you like best about the product?
Teleopti is being used in our ITO company and our clients mainly used for creating day-to-day schedules. Very useful when checking your shifts, plotting leaves, and will greatly improve adherences you can see your individual and teams shedules month-by-month. I like the usability of this app as they’ve created one from iOS
What do you dislike about the product?
Not too much of a dislike, but there is a glitch on the iOS app if you click in the leave request, the UI freezes when going back to the hamburger menus. hope they update it soon.
What problems is the product solving and how is that benefiting you?
Team and individual schedule breakdowns, leave plotting , mobile ready with Google and iOS APP
Great for scheduling
What do you like best about the product?
I like how easy it is to navigate, it doesn't have too many overwhelming features.
It gets the job done and I can manage my schedule effectively.
It gets the job done and I can manage my schedule effectively.
What do you dislike about the product?
I find that some of the reporting features can be a bit difficult. I don't use them often, but when I do I wish that they were more user friendly.
What problems is the product solving and how is that benefiting you?
Scheduling large amounts of people and being able to track and indicate different activities/jobs that need to be assigned throughout the day.
Great fit
What do you like best about the product?
Great unified workforce optimization, easy to use, quick to install and support team is great
What do you dislike about the product?
Some functions still need work but I feel like it's getting there
What problems is the product solving and how is that benefiting you?
Great for scheduling a large number of employees to ensure customers needs are always met.
Recommendations to others considering the product:
Continue to grow and advance
Great for the company, end user not so much
What do you like best about the product?
I like the ability to review my schedule from the mobile app. I like the notifications when there's a status change in my schedule.
What do you dislike about the product?
I dislike the fact that this software does not allow partial shift trades
I also hate the name. I just think Teleopti has a very dissonant sound. I prefer to refer to it as MyTime since that is the name of the Teleopti app that the end users have access to.
I also hate the name. I just think Teleopti has a very dissonant sound. I prefer to refer to it as MyTime since that is the name of the Teleopti app that the end users have access to.
What problems is the product solving and how is that benefiting you?
It gives upper management finer control over employee scheduling and productivity.
Recommendations to others considering the product:
Insist on the ability to trade portions of shifts.
Calabrio is a great company to work with
What do you like best about the product?
The product itself is easy to use and Calabrio is incredibly responsive to customer questions and suggestions
What do you dislike about the product?
We are currently on the Cisco branded version, which means they get to decide what updates are available to us.
What problems is the product solving and how is that benefiting you?
We are constantly understaffed so Calabrio helps us keep each day balanced as best as possible so we don't burn out our employees.
Recommendations to others considering the product:
Calabrio is a wonderful company to work with. They are very forward thinking and very seriously take customer suggestions into mind when working on updates.
Great tool for QM
What do you like best about the product?
I love the ability of this tool to provide a one stop shop for quality needs. You can score interactions, monitor evaluator performance, make reviews and calls available to the analysts, and a ton of other things. Its not just a scorecard and some notes, the analyst can see and hear the call and screen capture and get more valuable feedback. They can also see their historical performance in the dashboard.
What do you dislike about the product?
I wish there was more robust reporting, but this is already being taken care of with version 10! With the data explorer module gathering and providing data is easier than ever.
What problems is the product solving and how is that benefiting you?
Identifying areas of need in our performance with customer interactions. We have been able to use the data in the tool to initiate new training practices and re-assess what we are prioritizing and measuring with our clients.
Great Suite of Products to Expand Functionality
What do you like best about the product?
I like the Voice Analytics functionality and being able to set custom phrases.
What do you dislike about the product?
Some aspects of WFM have been challenging for my company. We have open questions to try to resolve, but it sounds like we need to upgrade for full resolution.
What problems is the product solving and how is that benefiting you?
As we work more with the WFM product, we are able to help agents see the importance of adherence as well as conformance.
Quality Assurance Automation
What do you like best about the product?
Establishing QM goals and automated distribution of QA monitors increases completed QA scores and consistent scoring across scheduled evaluators.
What do you dislike about the product?
I dislike having to create copy new goals from Active or Inactive goals. I should have the option to edit existing goals.
What problems is the product solving and how is that benefiting you?
QM is facilitating higher and consistent customer satisfaction.
showing 261 - 270