Calabrio ONE
CalabrioReviews from AWS customer
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Great Business Partner
What do you like best about the product?
We have been working with Calabrio for over 7 years, they are truly customer focused and seek feedback from their customers to help improve the services they offer.
What do you dislike about the product?
There are some really cool enhancements coming, I wish we had them today.
What problems is the product solving and how is that benefiting you?
We have improved our agent adherence through the use of analytics and presentation of agent performance in the dashboards.
Support and Innovation
What do you like best about the product?
Tremendous amount of support from Calabrio leaders to ensure that the product that you are using is optimized for your business. Team is collaborative and interested in ensuring a smooth transition.
Innovative staff that is moving towards creating a more comprehensive suite for all.
QM and analytics are exceptional and more importantly there is an ease of use with the product.
Interested to see what Next Gen has in store for us all.
Innovative staff that is moving towards creating a more comprehensive suite for all.
QM and analytics are exceptional and more importantly there is an ease of use with the product.
Interested to see what Next Gen has in store for us all.
What do you dislike about the product?
doesnt have all the bells and whistles yet
What problems is the product solving and how is that benefiting you?
Migration from another ACD and WFM. We are adding QM as well as analytic reporting. Benefits at this time are the QM and analytics that are offered by Calabrio
Calabrio ONE
What do you like best about the product?
How easy it is to get the information you need. Evaluating calls is so easy! Creating reports was overwhelming at first but with the help of Calabrio support it's now easy!
What do you dislike about the product?
Unable to customize the reports in the Reporting tab. Unable to add our own reports to that tab. Unable to print graphs from Data Explorer.
What problems is the product solving and how is that benefiting you?
Evaluations are so much easier now.
Recommendations to others considering the product:
I would recommend Calabrio ONE
Strong product with great improvements on the way
What do you like best about the product?
Dashboard customization, Data Explorer, Agent/Supervisor user interface
What do you dislike about the product?
Forecasting and scheduling lacking in features out of the box, but with the Teleopti integration on the roadmap, many of these shortcomings will be fixed.
What problems is the product solving and how is that benefiting you?
Ease of agent Overtime/VTO, data presentation
Calabrio is helping us focus better on the customer and services.
What do you like best about the product?
We make use of QA/WFM/Analytics to help us manage the business of the Service Desk. These tools are invaluable to help us know where we have been, where we are and where we should be going. The more we use the tools we have with calabrio the more efficient we become.
What do you dislike about the product?
The analysts sometimes find it difficult to find their own data and reviews.
What problems is the product solving and how is that benefiting you?
Scheduling and quality control is much easier since we moved out of excel and into Calabrio.
Easy to Use
What do you like best about the product?
I like how the QM portion is easy to use.
What do you dislike about the product?
Creating an Evaluation Form isnt as easy. It seems a bit finicky.
What problems is the product solving and how is that benefiting you?
The major benefit is the increase in customer service after training based on the Evaluation Scores.
Great pre-sales and implementation teams!
What do you like best about the product?
The company is very easy to work with and your success is the primary goal.
What do you dislike about the product?
I have not found anything that we dislike at this point.
What problems is the product solving and how is that benefiting you?
We have some complicated reporting needs and CAR is extremely flexible and allowed to report on all the datasets we need.
Calabrio sdfsdfsdfsdfsd
What do you like best about the product?
Reporting capabilities and call control featuresfsdfsdfsfdfsdfsdfsdfsddddddddddd
What do you dislike about the product?
As of now there are no dislikes as all features are excellent
What problems is the product solving and how is that benefiting you?
Benefits in terms of extensive reporting , call quality and management , better analytics are the few ones which are bestdfsdfsfsdfsdfsdfsfsfsdfsdfsdfsfdfsdfsdfsf
Recommendations to others considering the product:
My recommendation is to adopt this product for call center purpose as it is very flexible in terms of integration and support all major features with excellent technical support assistance
A cutting-edge product developed for optimization
What do you like best about the product?
Overall, I really had a fantastic experience with Calabrio Workforce Management and our team has been very successful in achieving the goals achieved by the proposed goals, and has always taken the time to ensure that we enjoy the product and the experience that made it so much easier. Calabrio is one of the most sophisticated software programs I have ever used. It may not be the easiest to originally identify, but once you do, it is quite effective.
What do you dislike about the product?
Some vital attributes for exporting the program are missing, that is, obtaining a reliable export of scheduling information to agents that makes some of my tasks more time consuming. The Calabrio tool we are using is a remote resource option that still has exactly the same functionality, but given that it is accessed remotely, we are having concerns about the slow action of the tool that we even need to reject someone for another group to use it.
What problems is the product solving and how is that benefiting you?
I believe that the company was expanding and also did not have software for this purpose of optimization. This item came packaged with other programs that we were going to test, and we chose to extend the partnership with Calabrio also after the end of our contract due to our contentment with the item.
Recommendations to others considering the product:
Map your present organizations, but most notably, future requirements and also acquire assimilations and functions added in advance. Our planning team has shifted from many roles and confusions to Calabrio as the main device of our work controls, and is also fantastic at providing excellent devices that all members of our group had the ability to use planners, predictors and capacity planners for.
Best in the Business Great Customer Support Too!
What do you like best about the product?
Easy to use interface, reporting is straight forward. 99.9999% reliability. Gui is really laid out nicely.
Very intuitive, doesn't require a ton of training time to get going. Very flexible on setting up hierarchy. Also like the fact that users from our ACD automatically cascade in to it.
Very intuitive, doesn't require a ton of training time to get going. Very flexible on setting up hierarchy. Also like the fact that users from our ACD automatically cascade in to it.
What do you dislike about the product?
No complaints so far, we've been using for about a year with no issues. Implementation was simple, clean and seamless. Very happy overall with the performance.
What problems is the product solving and how is that benefiting you?
We didn't have an integrated recording software across our global network. Previous platform wasn't PCI compliant. Calabrio solved all of those issues. We also had an issue with not being able to follow a call from cradle to grave, especially if there was a supervisor or transfer involved. That issue has also bee alleviated.
Recommendations to others considering the product:
Do your research, I think you will find this is one of the most effective stand alone options.
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