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Resourceful and great to view
What do you like best about the product?
What I like best about Calabrio ONE is that it gives you your schedule, which is easy to view and I also enjoy how you can swap or trade shifts with colleagues. I also like how it alerts you 5 minutes before your next scheduled activity.
What do you dislike about the product?
I dislike that Calabrio ONE is not linked with our pay system. We have to use a different system to view our PTO, sick time, etc but it does not correspond to Calabrio ONE.
What problems is the product solving and how is that benefiting you?
I do not have anyp problems solving so I feel it benefits the user for their needs.
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Calibrio Experience
What do you like best about the product?
What I like about this tool is its so convenient and useful on our everyday task. The tool is user friendly. I can easily check my task clearly, process request for leaves, fast notfication with requests. It has different that you can look on to. fast notification when the task has been updated and the things that you need to do in a timely manner. You can also access it outside of office.
What do you dislike about the product?
so far everything on this tool is useful and convenient
What problems is the product solving and how is that benefiting you?
this is the tool we use everyday for our daily task and routines. this is where we track our task in a timely manner
Calabrio One is Reliable
What do you like best about the product?
I like that I can access it anywhere even when I am not in the office. Can easily file a leave or make changes in schedule.
What do you dislike about the product?
I just hope it does not log out the app from phone after you log in
What problems is the product solving and how is that benefiting you?
It helps me to manage my TIME at work and request TIME OFF when needed.
Calabrio is wonderful
What do you like best about the product?
It provides you your schedule so that you are able to plan your work.
What do you dislike about the product?
There is nothing to dislike it is simply the best.
What problems is the product solving and how is that benefiting you?
It benefits with arranging my schedule and work flow.
Calabrio at its Best Review
What do you like best about the product?
I like the fact that it gives us freedom to move throughout the day with no worries and we get to do everything at the right time and works very well with Taldesk.
What do you dislike about the product?
Honestly there is nothing that I dislisk on Calabrio because it is very informative about everything.
What problems is the product solving and how is that benefiting you?
It definetly improves agent adherence and even sends us notification to change aux status.
The calabrio app simplifies my work schedule
What do you like best about the product?
Calabrio app helps me follow my schedule as it notifies me of the next activity that is about to follow. Whenever I request for my schedule to be updated it gets updated immediately
What do you dislike about the product?
There is nothing I don't like about Calabrio ONE, ever since it was introduced at my workplace everything has become much more easier and simplified
What problems is the product solving and how is that benefiting you?
Calabrio has solved a massive problem that we were facing on a daily basis, Before we used to be sent our break/lunch times on a spreadsheet whereas now we just need to open our Calabrio ONE app and it notifies us of our next activity. It also helps us follow the correct schedule as it also shows pop ups as soon as the next activity follows.
Utilizing calabrio one has been an extra ordinary experience at my work place.
What do you like best about the product?
Calabrio one enables you to track your activities schedule times, apply for leave & check your leave days balance.
What do you dislike about the product?
There is not one thing I dislike about Clabrio one as it has made work much easier.
What problems is the product solving and how is that benefiting you?
One gets notified by Calabrio when next activity is about to start & end, and that helps with adhering to the scheduled activity times.
Calabrio | Contact Center Workforce Optimization
What do you like best about the product?
Calabrio's Contact Center Workforce Optimization suite is a standout solution that provides a comprehensive set of tools for managing and optimizing contact center operations. Its strengths in forecasting, scheduling, quality management, and analytics make it a valuable asset for any contact center aiming to improve efficiency and customer satisfaction. While there are areas for improvement, particularly in terms of initial setup and cost, the overall benefits and capabilities of the platform make it a highly recommended choice for contact centers looking to elevate their performance.
What do you dislike about the product?
The software can be complex to set up and use effectively, especially for new users. The variety of features and options may require significant training and time to master.
What problems is the product solving and how is that benefiting you?
The platform is praised for its user-friendly interface and versatility, making it suitable for various business lines and sizes
Great Software packed with features
What do you like best about the product?
Easy to use interface with lots of employee centric features.
What do you dislike about the product?
Limited in some complex environments with high multiskilling.
What problems is the product solving and how is that benefiting you?
Employee engement and empowerment is a key benefit of Calabrio, helps comapnies understand staffing requirements and react to change.
GREAT EXPERIENCE
What do you like best about the product?
The organization, and the time layouts make scheduling easy to see.
What do you dislike about the product?
sometimes there are glitches in the system and I have to re-login.
What problems is the product solving and how is that benefiting you?
Calabrio is making it easy for me to see my schedule.
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